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15
24-Hour Roadside Assistance
Along with Enhanced Roadside Assistance, SUBARU STARLINK provides 24-Hour
Roadside Assistance from the MySubaru website or Mobile App. Getting help is as
easy as calling from your phone or sending a request through MySubaru. All the
same services provided by Enhanced Roadside Assistance are at your fingertips.
From the MySubaru (MySubaru.com) website or MySubaru Mobile App:
• Navigate to the “24-Hour Roadside Assistance” page from the main menu
• From the “24-Hour Roadside Assistance” page you can choose to call the
toll free number or select to submit an online request
• If you select to submit an online request you will be asked to fill out the
following information:
о Reason for Assistance (Locked out, Tow, Flat Tire, etc.)
о Provide Details About Your Needs
о Contact Information (First / Last Name and Callback Number)
о Current Location (If known)
о Preferred Contact Method
(Email, Text Message or Contact Mobile Number)
о Vehicle Information
• Once you completed the online request select the “Request Help Now”
button to submit
• After you’ve submitted your request, you can track the progress of your
Roadside Assistance request from the Roadside Assistance submission
screen which will display periodic updates
Icon Exploration
Diagnostic Alerts
PHEV - Remote Battery Charge
PHEV - Remote Climate Control
Stolen Vehicle Recovery Service
Stolen Vehicle Immobilizer
Vehicle Security Alarm Notifications
Remote Climate Control / Heated Seats
SOS Emergency Assistance
Enhanced Roadside Assistance
Automatic Collision Notification
Maintenance Notifications
Approved
For review
Pending
SUBARU STARLINK Features
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