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52 - ENGLISH
TROUBLESHOOTING
ADAPTiQ® audio calibration
error messages
Listen to the voice prompts for the following error messages:
Error message Problem What to do
1 The microphone on the
ADAPTiQ® headset cannot
detect sound
• Secure all cables.
• Disconnect the ADAPTiQ headset
cable and reconnect it firmly into the
soundbar’s ADAPTiQ connector.
• Make sure the microphone opening
on the top of ADAPTiQ headset is not
blocked.
• Your ADAPTiQ headset may be damaged.
Contact Bose® customer service for
replacement parts.
2 The room is too loud • Restart ADAPTiQ audio calibration when
the room is quiet.
3 The ADAPTiQ headset is
too close to the speakers
• Move the ADAPTiQ headset farther away
from the speakers.
4 The listening locations are
too similar
• Move 1 – 2 ft. (.3 – .6 m) away from your
previous listening location.
5 The ADAPTiQ headset
cannot take measurements
due to movement
• Hold your head still.
After correcting your problem, you must restart ADAPTiQ audio calibration
(see page 21).
If you hear a dierent error message, contact Bose® customer service.
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