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ENGLISH - 49
TROUBLESHOOTING
Symptom Solution
Soundbar doesn’t pair
with Acoustimass® 300
wireless bass module,
Acoustimass wireless
bass module (included
in the SoundTouch®
soundbar system) or
Virtually Invisible®
300 wireless surround
speakers
• Unplug the power cords for the soundbar, bass module and
surround speakers, wait 15 seconds and plug them firmly into a live
AC (mains) outlet.
• Repeat the pairing process (see page 18).
• If you have the Acoustimass wireless bass module (included in
the SoundTouch® soundbar system) and the bass module was
previously paired with the soundbar, reset the bass module’s
connection to the soundbar. Refer to the Acoustimass wireless bass
module owner’s guide.
Visit: global.Bose.com/Support/SSS
• Connect the bass module to the soundbar using a 3.5 mm stereo
cable (refer to the Acoustimass® 300 or Acoustimass wireless bass
module owner’s guides online). If you don’t have a 3.5 mm stereo
cable (commonly used for headphones and mobile devices), contact
Bose® customer service to receive this part. You can also purchase
this part at your local electronics store.
Intermittent or no
audio from soundbar
• Unmute the soundbar.
• Increase the volume.
• Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 15 seconds and plug them firmly into a
live AC (mains) outlet.
• Make sure that the soundbar’s HDMI™ cable is inserted into a
connector on your TV labeled ARC or Audio Return Channel. If your
TV does not have an HDMI ARC connector, connect to the soundbar
using the optical cable (see page 15).
• If the soundbar is connected to your TV’s HDMI ARC connector,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a dierent
name. For more information, refer to your TV owner’s guide.
• Disconnect the soundbar’s HDMI cable from your TV’s HDMI ARC
connector and reconnect it.
• Turn o your TV speakers (refer to your TV owner’s guide).
• Insert the optical cable into a connector on your TV labeled Output
or OUT, not Input or IN.
• If your source is connected to your TV:
– Select the correct TV input (see page 30).
– Make sure that your TV can output audio from connected sources
and that audio output is enabled (refer to your TV owner’s guide).
– Connect your source to the soundbar and select the appropriate
settings in the SoundTouch® app to play surround sound audio
directly from the source (see page 45).
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