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31 33-00478–04
Frequently Asked Questions (FAQs)
WiFi connection questions
Q: Will the thermostat still work if the WiFi connection is lost?
A: Yes, you can still manually adjust the temperature at the thermostat. However, some features such as location-based
temperature control (geofencing technology) can only be managed through the Resideo app and will not function without a
WiFi connection. The thermostat will automatically reconnect to WiFi once the network is restored.
Q: Is there a way to extend the strength of my WiFi signal?
A: The range (distance) of your WiFi signal is determined by your router. Try moving your router closer to the location of the
thermostat, or use a router with a stronger signal range.
Q: There’s an alert that says “WiFi signal lost” - what should I do?
A: Wait 5 minutes for the thermostat to reconnect or select an alternate network (if you have one) in the Resideo app
configuration menu. If the thermostat isn’t able to reconnect, you’ll need to troubleshoot the router to determine the cause.
Resideo account and app questions
Q: Why haven’t I received an account activation email?
A: If you haven’t received an activation email after 5 minutes, check your Spam folder and look for an email from
honeywellhomesupport@honeywell.com. If you don’t see it, tap Resend to have the activation email resent. If you still don’t
receive it, please contact the Technical Support team at 18006333991.
Q: Can I set up my thermostat with multiple users?
A: Yes. To add users, log into the Resideo app and tap the menu icon in the upper left corner. Select Manage Users, tap Add User
and type in the email addresses of the people you’d like to invite. If they already have a Resideo account set up, the thermostat
and its location will automatically be added to their account. If they don’t have an account, they’ll receive an email prompting
them to download the Resideo app and create a new account.
Q: Can I set up location-based temperature control with multiple users?
A: Yes. Location-based temperature control (geofence technology) will activate based on the last person who leaves and the first
person to return. Each user will need to create their own Resideo account with a login ID and password. Two users should not
share the same account. Each user will then need to enable location-based temperature control.
Q: Why doesn’t a change I made in the app show up on the thermostat?
A: There may be a short delay when you make temperature and settings changes in the Resideo app. Wait a few minutes, and if
you still don’t see your changes on the thermostat, make sure the thermostat is still connected to WiFi and restart your Resideo
app.
Software and security questions
Q: How can I be sure my thermostat is running the most up-to-date firmware?
A: When your thermostat is connected to WiFi, it will automatically receive over-the-air firmware updates from the Resideo app.
These firmware updates contain things such as new features as well as security upgrades. Keep your thermostat connected to
WiFi to ensure it receives these updates.
Q: How can I prevent a cybercriminal from making unathorized changes to my thermostat?
A: If a cybercriminal gains access to your WiFi router, they can tamper with a wide range of online activities, including the
settings on your connected devices. Make sure you change the default password on your WiFi router, and when you select a new
password, make sure it uses multiple upper- and lower-case letters and special characters.
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