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8 Trouble-shooting
▸ Wipe off with a wet cloth and then polish with a dry cloth or the soft side of a suitable
cleaning sponge.
7.1 Cleaning agent
Glass ceramic with standard glass
▸ Only use the cleaning agents and methods for glass ceramic
that we recommend.
8 Trouble-shooting
You may be able to trouble-shoot the following malfunctions yourself. If not, note down
the error message in full (message, F and E numbers) and call Customer Services.
8.1 Error messages
If U and F messages occur, any hotplates that are switched on will be switched off.
Message Possible cause Solution
«U message»
See operating in-
structions
SN XXXXX XXXXXX
▪ Various situations can lead
to a «U message».
▸ Have an electrician check the
house installation.
▸ Note down error message in full
and appliance's SN.
▸ Call Customer Services.
«F message»
See operating in-
structions
SN XXXXX XXXXXX
▪ Various situations can lead
to a «F message».
▸ Note down error message in full
and appliance's SN.
▸ Call Customer Services.
«Safety shut-off» ▪ The cookware was oper-
ated for over 2 hours
without interruption or
without any changes to the
settings.
▸ To operate cookware for over
2hours without interruption, set
the operating time (see page
18).
«Object or liquid on
the display»
▪ There is an object or liquid
on the display.
▸ Remove the object or liquid from
the display.
▸ Acknowledge the message.
– The message disappears.
27
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