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46
TROUBLESHOOTING
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer drains
while filling
Drain hose too low. Ensure the height of the drain hose is
at least 311/2” (800mm) from the floor
level (refer to page13).
Drain hose sitting in water. Clear the drain.
Washer is not
draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to page 38).
Drain hose higher than
471/5” (1200mm) above
floor level.
Lower the level of the drain hose (refer
to page 13).
Filling
continuously
Drain hose not connected
to standpipe or tub.
Connect drain hose correctly (refer to
page 13).
Machine siphoning. Ensure standpipe or tub is at least
311/2” (800mm) from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader
detergent only (refer to page 26).
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level
(refer to page 28).
Not spinning
properly
Load has gone out of
balance.
Open door and redistribute load, then
restart the washer.
Machine is not level. Ensure machine is correctly leveled
(refer to page10).
Suds build up. Check the amount of detergent used,
reduce if necessary.
Too many soap
suds
Incorrect type of
detergent used.
Use low sudsing, front loader
detergent only (refer to page 26).
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level
(refer to page 28).
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