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10
FAQ
10.1 Video Recording
Q1: Shall I keep the dash cam connected with my phone when it is
working?
A: The Dash Cam starts to record videos automatically when the car
is started without needing to connect to your phone. However, if
they are connected, you can preview, download, and playback the
videos from the App on your phone.
Q2: Why some of the Dash Cam video recordings are missing.
A: Make use the App& firmware are the latest version. If there is
“Storage exception” notification means the SD card is corrupted
and need to be replaced.
Q3: Why image is not clear in my smart phone?
A: The video downloaded to your smart phone is compressed, you
can review HD recordings via PC in MP4 format.
10.2 Wi-Fi and App Connectivity
Q1: How to change the Wi-Fi name and password of the Dash Cam?
A: Make sure your Dash Cam is connect to App, then go into Me-
>Settings->Camera Settings, tap on Camera Name to change your
Wi-Fi name, tap on Camera Password to change your Wi-Fi
password.
Q2: WiFi is always disconnected?
A: Go into Settings > Wi-Fi and hit the menu button, select
Advanced, disable "Scanning always available" .
If "Scanning always available" checkbox is checked, make sure
your smart phone is near the Dash Cam.
Make sure your devices are not surrounded by too many Wi-Fi
networks.
Q3: After connected with the Dash Cam Wi-Fi, why can't my Android
access it's mobile data.
A: Due to the settings of Android phones, mobile data is no longer
available when it's connected to the Dash Cam Wi-Fi.
Q4: Why App cannot find Dash Cam Wi- Fi?
14
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