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18
BEFORE YOU CALL • Solutions to common problems
Problem Solution
Poor baking results. • Many factors affect baking results. Make sure the proper oven rack
position is used. Center food in the oven and space pans to allow air to
circulate. Allow the oven to preheat to the set temperature before placing
food in the oven. Try adjusting the recipe’s recommended temperature or
baking time. If you feel the oven is too hot or cool, see “Adjusting Oven
Temperature” section in this Use & Care Guide.
Appliance is not level. • Be sure oor is level, strong & stable enough to adequately support
range.
• If oor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the
oven rack. Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sufcient room for appliance clearance.
Cannot move appliance easily. Appliance
must be accessible for service.
• Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
• Carpet interferes with appliance. Provide sufcient space so appliance can
be lifted over carpet.
Surface element too hot or not hot
enough.
• Incorrect control setting. Be sure the correct control is ON for the element
that you are attempting to use.
Surface element does not heat. • Lightweight or warped pans used. Use only at, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans.
Cookware materials and weight of the material affect heating. Heavy
& medium-weight pans heat evenly. Because lightweight pans heat
unevenly, foods may burn easily.
Entire appliance does not operate. • The time of day is not set. The time of day must rst be set in order to
operate the oven. See “Setting the clock” in the Setting Oven Controls
section.
• Make sure cord/plug is plugged correctly into outlet.
• Service wiring is not complete. Contact your dealer, installing agent or
authorized service agent.
• Electrical power outage. Check house lights to be sure. Call your local
electric company for service.
Oven portion of appliance does not operate. • Be sure the oven controls are set properly for the desired cooking
feature. See Setting Oven Controls in this manual or read the
instructions “Entire appliance does not operate” in this checklist.
Oven light does not work. • Be sure the light is secure in the socket. Also see “Replacing the oven light”
section.
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