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16
Troubleshooting
Problems Possible Cause Possible Solution
The motor does not
run or the tool runs
slowly.
• Battery is not inserted well or is at.
• Spool housing cannot rotate freely.
• Cutting line does not protrude.
• Check to make sure the battery is charged and inserted
well.
• Remove the spool and clean the slots; carefully remove
any grass and weeds or other debris.
• Cut the spool line o so that it just reaches the line
trimming blade.
• Contact your authorized Snow Joe
®
+ Sun Joe
®
dealer
or call Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563) if the trimmer does
not start after completing these checks.
• Contact your authorized Snow Joe
®
+ Sun Joe
®
dealer
or call Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
• Rewind or trim line to line cutter.
• Line cutter in guard is covered,
damaged, or missing.
• Line extends past guard.
Line fails to cut o.
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