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58
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Black or grey
marks on clothes
Correct amount of detergent. Ensure the correct dose of detergent is
used for the load size and soil level. Refer to
‘Detergent and softener’.
Washer needs to be cleaned. Empty the machine and complete a
DRUM CLEANcycle. Refer to ‘Cleaning the
drum and the door’.
Tangling Items not sorted correctly. Separate larger items from smalleritems.
Washer loaded incorrectly. Load items loosely and individually into the
washer (ie not folded).
Incorrect cycle for load
type selected.
Use the
EASY IRON or STEAM REFRESH cycle
for items that crease easily
Overloaded in terms of its capacity
or the cycle selected.
Refer to ‘Wash cycles’ for recommended
maximum load size.
Delicate items. Wash pantyhose, bras and any
otherdelicate items prone to tangling in a
mesh laundry bag.
Washer Smells Not using enough detergent for the
soil level in your loads.
Run a
DRUM CLEAN cycle.
Buy a better quality detergent or use a
higher dose.
Different detergents have different cleaning
chemicals, consider alternating detergents
to help remove odour.
Wet patches on
clothes/items
Clothes are slightly damp from
the steam.
It is normal for items to be damp after using
the
STEAM REFRESH, this helps remove the
wrinkles. Remove the item from the washer
immediately at the end of the cycle and
hang up to dry.
Contact a Fisher & Paykel trained and supported service technician if a problem persists.
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