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In order to offer the best possible after-sales service and constantly improve customer satisfaction, KRUPS
may send a satisfaction survey to all customers who have had their product repaired or exchanged in a KRUPS
authorised service centre.
The international KRUPS guarantee applies only for products purchased in one of the countries listed, and
used for domestic purposes only in one of the countries listed on the Country List. Where a product purchased
in one listed country and then used in another listed country:
a) The international KRUPS guarantee does not apply in case of non conformity of the purchased
product with the local standards, such as voltage, frequency, power plugs, or other local technical
specifications.
b) The repair process for products purchased outside the country of use may require a longer time
if the product is not locally sold by KRUPS.
c) In cases where the product is not repairable in the new country, the international KRUPS guarantee
is limited to a replacement by a similar product or an alternative product at similar cost, where
possible.
Consumer Statutory Rights
This international KRUPS guarantee does not affect the statutory rights a consumer may have or those rights
that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the
product. This guarantee gives a consumer specific legal rights, and the consumer may also have other legal
rights which vary from State to State or Country to Country. The consumer may assert any such rights at his
sole discretion.
*** Please keep this document for your reference should you wish to make a claim under the guarantee
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