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2 bars = med intensity
3 bars = high intensity
My Philips Sonicare toothbrush turns off by itself
If your Philips Sonicare Toothbrush turns off or stops vibrating by itself, try our troubleshooting
advice below to solve this issue.
Check the brushing mode selected
Your toothbrush may come with different modes and settings. Once a mode is selected, the
toothbrush works for a specific time period and then turns off automatically.
Here is an overview of possible modes and their timings:
Clean = 2 minutes
White = 2:30 minutes
Polish = 1 minutes
Gum care = 3 minutes
Sensitive = 2 minutes
Gum health = 3:20 minutes
Tongue care = 20 seconds
Changes in vibration while brushing
Does the vibration of your toothbrush change momentarily while brushing, but still continues
to vibrate? If yes, this means the time pacer or the pressure sensor is on.
These features indicate when you are supposed to move onto the next section of your teeth via
a brief change in vibration. These changes are normal. The toothbrush will automatically turn
off at the end of the brushing session.
Malfunction
If your toothbrush turns off before a brushing cycle is completed, there could be a malfunction
in your device. In this case please contact us for a repair or exchange.
My Philips Sonicare Toothbrush is not turning on
Is your Philips Sonicare Toothbrush not turning on anymore? If there are no vibrations when pressing the
power button, you might want to use these possible causes and solutions to try and solve this issue yourself.
Toothbrush is not charged
• Place the toothbrush handle on the charger. Does the battery indicator blink or do you hear a beep?
If yes, your toothbrush needs to be charged.
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