I'm having issues installing my Body Cardio. What should I
do?
This article will help you if you encounter any of the following issues:
- The screen of the scale doesn't turn on
- The scale can't connect to Wi-Fi
- The setup process fails
Before proceeding with troubleshooting, please make sure that your mobile device is compatible
with your scale.
The screen of the scale doesn't turn on
If the screen of your scale doesn't turn on, make sure your scale has enough battery.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at
the bottom of the page.
The scale can't connect to Wi-Fi
If your scale can't connect to Wi-Fi, perform the following steps:
If you get a DHCP error, reboot your router and start installing your scale again. If the
problem persists, click here.
If you get a DNS error, reboot your router and start installing your scale again. If the
problem persists, click here.
If you get an HTTP error, make sure your Wi-Fi network doesn't require to enter a
password on a webpage (for free or shared Wi-Fi networks) or that it's not behind a
proxy.
If you get a Wi-Fi error 2, make sure you entered the right password.
If you get a Wi-Fi error 3, 4 or 5, try to get closer to your router and start installing your
scale again.
Make sure you're not using a 5 GHz Wi-Fi network as it is not supported by the scale.
If you get a Wi-Fi error 6, reboot your router, make sure it authorizes new products to
connect, and start installing your scale again.
If a MAC filter is set on your router, make sure you add the MAC address of your scale
in your router's green list.
For other issues, try forcing the firmware update.
Due to local regulations on Wi-Fi devices, Bluetooth should be used to set up your scale in the
following countries:
Andorra, Antartica, Bouvet Island, Cocos (Keeling) Islands, Cook Islands, Greenland, Heard
Island and Mcdonald Islands, Iran, Republic of Korea, Marshall Islands, Palestine, State of
Pitcairn, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich
Islands, Sudan, Svalbard and Jan Mayen, Syrian Arab Republic, Timor-Leste, Tokelau
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at
the bottom of the page.
The setup process fails
If the setup process fails:
1. 1
Make sure you have access to the internet on your mobile device.
2. 2
Make sure that you keep the app open during the installation process.
3. 3
Make sure that the screen of your mobile device stays on during the installation process.
4. 4
Keep your scale close to your mobile device during the installation process.
5. 5
Check if your Body Cardio has already been paired with your mobile device. To do so,
go to the Settings of your mobile device, select Bluetooth and locate your scale in the
list of devices. Select the small icon to the right of the scale and select the option
to Forget or Remove the device. Try to install your scale again.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at
the bottom of the page.
