I'm having issues installing my Body Cardio. What should I
do?
This article will help you if you encounter any of the following issues:
- The screen of the scale doesn't turn on
- The scale can't connect to Wi-Fi
- The setup process fails
Before proceeding with troubleshooting, please make sure that your mobile device is compatible
with your scale.
The screen of the scale doesn't turn on
If the screen of your scale doesn't turn on, make sure your scale has enough battery.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at
the bottom of the page.
The scale can't connect to Wi-Fi
If your scale can't connect to Wi-Fi, perform the following steps:
If you get a DHCP error, reboot your router and start installing your scale again. If the
problem persists, click here.
If you get a DNS error, reboot your router and start installing your scale again. If the
problem persists, click here.
If you get an HTTP error, make sure your Wi-Fi network doesn't require to enter a
password on a webpage (for free or shared Wi-Fi networks) or that it's not behind a
proxy.
If you get a Wi-Fi error 2, make sure you entered the right password.
If you get a Wi-Fi error 3, 4 or 5, try to get closer to your router and start installing your
scale again.
Make sure you're not using a 5 GHz Wi-Fi network as it is not supported by the scale.
If you get a Wi-Fi error 6, reboot your router, make sure it authorizes new products to
connect, and start installing your scale again.
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