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If a MAC filter is set on your router, make sure you add the MAC address of your scale
in your router's green list.
For other issues, try forcing the firmware update.
Due to local regulations on Wi-Fi devices, Bluetooth should be used to set up your scale in the
following countries:
Andorra, Antartica, Bouvet Island, Cocos (Keeling) Islands, Cook Islands, Greenland, Heard
Island and Mcdonald Islands, Iran, Republic of Korea, Marshall Islands, Palestine, State of
Pitcairn, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich
Islands, Sudan, Svalbard and Jan Mayen, Syrian Arab Republic, Timor-Leste, Tokelau
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at
the bottom of the page.
The setup process fails
If the setup process fails:
1. 1
Make sure you have access to the internet on your mobile device.
2. 2
Make sure that you keep the app open during the installation process.
3. 3
Make sure that the screen of your mobile device stays on during the installation process.
4. 4
Keep your scale close to your mobile device during the installation process.
5. 5
Check if your Body Cardio has already been paired with your mobile device. To do so,
go to the Settings of your mobile device, select Bluetooth and locate your scale in the
list of devices. Select the small icon to the right of the scale and select the option
to Forget or Remove the device. Try to install your scale again.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at
the bottom of the page.
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