SUNDANCE ELECTRIC FIREPLACE HEATER
MODEL EF-TW01-22/EF-TWO1-34/EF-TW01-48
OWNER’S MANUAL
NO VENTILATION REQUIRED
PRODUCES SAFE AND EFFICIENT HEAT
120-VOLT – 1500-WATT
SAVE THESE INSTRUCTIONS FOR FUTURE USE
IMPORTANT SAFETY INSTRUCTIONS!
• Read all instructions before using this heater!
• This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces.
If provided, use handles when moving this heater. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (36") from the
front of the heater, and keep them away from the sides and rear.
• Extreme caution is necessary when any heater is used.
• DO NOT operate any heater with a damaged cord or plug or after the heater malfunctions,
has been dropped or damaged in any manner. Discard heater, or call a certified technician
for examination and or/repair.
• DO NOT run power cord under carpeting. DO NOT cover power cord with throw rugs,
runners, or similar coverings. DO NOT route power cord under furniture or appliances.
Arrange power cord away from traffic area, and where it will not be tripped over.
• Connect to properly grounded outlets ONLY.
• DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening,
as this may cause electric shock, fire, or damage the heater.
• To prevent a possible fire, DO NOT block air intakes or exhaust in any manner.
Doing so could cause a fire. DO NOT use on soft surfaces, like a bed, where openings
may become blocked.
• A heater has hot and arcing or sparking parts inside. DO NOT use it in areas where
gasoline, paint, or flammable liquids are used or stored.
• Use this heater only as described in this manual. Any other use not recommended
by the manufacturer may cause fire, electric shock, or injury to persons.
• ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an
extension cord or relocatable power tap (outlet/power strip).
• DO NOT place the heater near a bed because objects such as pillows or blankets
can fall off the bed and be ignited by the heater.
• NEVER use this heater in bathrooms, laundry rooms, or any other location where the
heater could fall into a bathtub or pool, become damp, or come in contact with water.
• AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint,
Or any other blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
• NEVER hang this unit on a wall directly below an electrical outlet.
• NEVER permanently install in a recessed area of the wall. This may result in
blocked air flow, overheating, or fire.
• NEVER use a wall mount bracket from another manufacturer.
WARNING
Pictures within this manual are for reference only. Please refer to the actual
product for appearance.
NOTICE
• For residential use only! NOT for commercial use! Any commercial or public use of this
heater voids all warranties, and could cause injury.
• This product is not intended to be a primary heat source. It is for supplemental heat only.
• INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!
• Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
• NEVER modify this heater. Doing so could result in personal injury or property damage.
Modification of this fireplace completely voids all warranties.
• ALWAYS turn this heater off before unplugging it from the outlet.
• ALWAYS disconnect this unit from the power supply before performing any assembly
or cleaning, or before relocating the product.
• NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
• ALWAYS store this heater in a dry location. NEVER use the product if it has become wet.
• Place the heater near a wall outlet so an extension cord is not needed.
• ONLY use this heater on a 120V AC 15-Amp grounded circuit. NEVER overload the circuit. If this
heater trips the circuit breaker, unplug all other appliances on the same circuit before the next use.
Avoid plugging other appliances into the same circuit as this heater.
• NEVER plug this heater into an outlet that is old, cracked, or has any loose wires or
connections. Plugging this heater into a faulty outlet could result in electric arcing within
the outlet that could cause the outlet to overheat or catch fire.
• ALWAYS check your heater cord and plug connections with each use!
i) Make sure the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs
can cause the outlet to overheat.
ii) Heaters draw more current than small appliances. Overheating may occur even if it has
not occurred with the use of other appliances.
iii) During use check frequently to see if the plug outlet or faceplate is HOT!
iv) If the outlet or faceplate is HOT, discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlets.
• The power cord supplied with the heater has
three prongs: two flat blades (live and neutral)
and one round pin (ground). If a 3-slot receptacle
is not available, an adapter MUST be used.
The adapter MUST be properly grounded
to the outlet box (see figure at right).
[NOTE: Adapter NOT INCLUDED.]
• SAVE THESE INSTRUCTIONS!
WARNING
PREPARATION
• Remove all parts and hardware from the carton and place them on a clean, soft,
and dry surface.
• Compare the contents with the parts list to make sure nothing is missing.
• Dispose of all packaging materials properly.
• Please recycle whenever possible.
TOOLS NEEDED(NOT INCLUDED)
Phillips Screwdriver
Stud Finder
Level
Tape Measure
Electric Drill
1/4" Wood Drill Bit
Hammer
PARTS AND HARDWARE
A
Fireplace
B
3 x ST5x35mm Wood Screws
C
3 x Drywall Anchors
D
2 x ST4x8mm Metal
Screws
E
1 x Wall Bracket
1 x Remote Control
F
Faux Log Bed
(Currently Installed)
G
Crushed Glass(optional)
H
2 x Foot Brackets
I
4 x M6x16mm Bolts
J
1 x Shelf Insert
K
3 x M6 Metal Washers
Make sure all parts are dry, and the power cord and plug are not damaged.
See IMPORTANT SAFETY INFORMATION on pages 2 and 3.
This product includes GLASS! ALWAYS use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
1
3
.
4
"
1
3
.
4
"
8
"
8
"
INSTALLATION AND ASSEMBLY
STEP 1: Find a safe location.
Minimum clearance
on each side: 20".
Minimum clearance below:
20". (Wall mount only).
Minimum clearance above:
39.5".
Minimum clearance from the front:
36".
Choose a location near an outlet so
an extension cord is not required.
DO NOT position the unit
directly below a power outlet.
STEP 2: Locate the wall studs using an electronic stud finder.
STEP 2a: If two studs are available, drill 1 hole in each using 1/4” drill bit. Drill third and
final hole in between the two studs.
STEP 2b: If only 1 stud is available, use stud as center and drill 2 holes on either side of stud
(each hole should be 13.4” apart from one another).
STEP 3: With a hammer, tap the Drywall Anchors(C) carefully into the hole(s) until they are flush
with the drywall surface. Use care to avoid damaging the drywall with the hammer.
2
Drywall Anchors(C)
2a
Two Studs
2b
One Stud
3
Studs
Drywall Anchors(C)
ALWAYS make sure the unit is unplugged before beginning assembly! NEVER move or
clean the heater, or change the bulb, while it is plugged in.
The Drywall Anchors(C) included with this fireplace are for use ONLY with a wood
framed wall covered in drywall (sheet rock). For concrete walls,cinder blocks, or
other wall types, consult a professional for the best attachment methods.
NOTICE
ALWAYS unplug this fireplace heater before assembly, cleaning, or relocating.
Failure to do so could result in electric shock, fire, or personal injury.
Minimum 20"
(Wall mount only)
20"
20"
Minimum 39.5"
STEP 4:
Align the holes in the Wall Bracket(E) with the pilot holes and Drywall Anchors(C).
Thread three Wood Screws(B) and Metal Washers (J) through the holes in the wall
bracket and directly into the wall studs and Drywall Anchors(C). Make sure the Wall
Bracket(E) is level. Tighten all screws securely with a screwdriver.
NOTE: WE RECOMMEND THAT TWO CAPABLE ADULTS PERFORM THIS PROCEDURE.
STEP 5: With the help of a capable adult, lift the Fireplace(A) and align the two hooks on the back
of the fireplace with the slots on the Wall Bracket(E). Carefully set the hooks into the slots.
STEP 5a: Secure the fireplace to the Wall Bracket(E) with two M4x8mm Metal Screws(D), one on
each side. Thread the Metal Screws(D) through the fireplace and into the Wall Bracket(E)
side tabs. Tighten both screws with a screwdriver.
Two Studs
Wood Screws(B)
Wall Bracket(E)
Metal Washers(J)
Wood Screws(B)
Wall Bracket(E)
One Stud
Metal Washers(J)
AVOID INJURY and DAMAGE! Wood Screws(B) should be screwed directly
into wall studs when possible.
Back of Fireplace(A)
Side View
of Fireplace(A)
M4x8 mm
Metal Screws(D)
Wall Bracket(E)
Fireplace(A)
Hooks
5a
MEDIA BED INSTALLATION
NOTE: The fireplace comes with the Faux Log Bed in place, and can be used as is. To switch to
crushed glass, river rocks or white stones, follow these steps with two capable adults.
STEP 6: You must unplug the backlight connector prior to completing any further steps.
When facing the unit, the connector plug is located on the left of the fireplace.
STEP 6a: While one person holds the glass panel, remove the two screws at the top edge of the
fireplace with a screwdriver. Together, carefully remove the front glass panel and set it
aside on a clean soft surface.
STEP 6b: Remove the two log bed screws (one at each end of the log bed), and lift the log bed out.
This next step involves GLASS! ALWAYS use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
ALWAYS keep the decorative glass OUT OF REACH OF CHILDREN AND PETS! Leave
no glass pieces where children or pets can find them. Failure to do so could cause a
choking hazard.
6b
Loosen
6a
Faux Log Bed
STEP 6c: Set the Shelf Insert(I) onto the ledge in the opening at the front of the fireplace.
STEP 6d: Arrange the crushed glass, white stones, or river rocks on the Shelf Insert(I)
in the desired position.
STEP 6e: Set the front glass panel back onto the firebox.
STEP 6f: Align the tabs of the glass panel with the holes on the top edge of the fireplace.
Thread the screws back into the holes and tighten them both with a screwdriver.
STEP 6g: Plug the backlights back in.
6c
Shelf Insert
6d
Crushed
Glass
6e
6f
Tighten
FOOT ASSEMBLY FOR FREE STANDING OPTION
STEP 7: With the help of a capable adult, carefully lay the fireplace on a protected work surface,
on its back.
STEP 7a: Secure the Foot Bracket(G) to the bottom of the fireplace with two M6x16mm Bolts(H)
Tighten each screw securely with a screwdriver. Repeat Step 7a using remaining
Foot Bracket(G) and two M6x16mm Bolts. (H).
WE RECOMMEND THAT TWO CAPABLE ADULTS PERFORM THIS
PROCEDURE.
M6x16mm Bolts(H)
Foot Brackets(G)
7a
NOTICE
OPERATION
POWER
Make sure the ON/OFF switch, located on the left side panel, is in the OFF position. Plug the power
cord into a 120 Volt 15 Amp grounded outlet (see IMPORTANT SAFETY INFORMATION on Pages
2 and 3). Make sure the outlet is in good condition and that the plug is not loose. NEVER exceed
the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.
TEMPERATURE LIMITING CONTROL
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe.
To reset: Unplug the power cord from the outlet. Turn the ON/OFF switch on the CONTROL PANEL to
OFF. Wait 15 minutes. Inspect the fireplace to make sure no vents are block in the OFF position, plug
the power cord back into the outlet if it switches off again. UNPLUG THE HEATER RIGHT AWAY! Have
the outlets, wiring, and breaker box inspected by a professional. Make necessary repairs before using
the heater.
METHODS OF OPERATION
This electric fireplace can be operated by the CONTROL PANEL, located on the left side panel of
the fireplace (see figure below), or by the battery-powered REMOTE CONTROL. Before operating,
please review the IMPORTANT SAFETY INFORMATION on Pages 2 and 3, and heed all warnings.
Front View
Top View
Heat Vent
Back View
Left Side View
Control
Panel
Indicator
Lights
Read and understand this entire owner’s manual, including all safety information,
before plugging in or using this product. Failure to do so could result in electric shock,
fire, serious injury, or death.
CONTROL PANEL FUNCTIONS
CONTROLS
FUNCTION
Main Power
ON/OFF
Press ON. Power turns ON. All functions are enabled.
Press OFF. Power, flame effect, and all functions
turn off.
Flame Button
Press once to turn flame ON. Press again to turn flame
OFF.
Flame +/-
Press Flame (+/-) Button to desired flame brightness.
3 options. ONLY works when flame button is ON.
Timer +/-
Press Timer (+) once to increase timer setting by 1-hour
increments. Maximum timer setting is 8 hours.
Indicator light will illuminate.
Press Timer (-) once to decrease timer setting by 1-hour
increments.
Note:
1/2h indicator light is for 1h;
1h indicator light is for 2h;
2h indicator light is for 4h;
3h indicator light is for 6h;
4h indicator light is for 8h;
Heater
Press Heater Button once, 750W (LOW HEAT) heater
turns on and the fan starts to blow warm air.
Press Heater Button again, 1,500W (HIGH
HEAT) heater turns on and blows hot air. Press Heater
Button again and the heater turns OFF.
The fan will continue to blow to allow heater to cool down,
and then turns off.
Thermostat
Control Knob
Heater must be ON either LOW or HIGH heat for the
thermostat function to operate. The heat output is
controlled by the Thermostat Control Knob. Set the
Thermostat Control Knob to the maximum position
initially. When the room reaches the desired temperature,
reduce the setting by slowly turning the thermostat knob,
counterclockwise until the heater will click and turn off.
The heater will then maintain the room temperature at the
desired level.
When the heat function is used for the first time, a slight odor may be present.
This is normal and should not occur again unless the heater is not used for an
extended period of time.
NOTICE
MOBILE PHONE CONTROL FUNCTIONS
Step1. Scan below QR code and download the “Smart Life” app on your mobile phone.
Step2. Open the Smart Life app and Log in.
If you have existing account, log in directly. Or you need to log in with your wechat / QQ account,
or register follow below steps.
1. Click “Register”
2. Agree the Privacy Policy
3. Choose your country and input your mobile phone number or email, click” Get Verification
Code”
4. The verification code will be sent to your mobile phone or email box, check and enter the right
code in 60 seconds, or it will need to be resent
5. Set the password. It should contain 6 to 20 characters, including letters and digits. Then you
have registered successfully
Step 3. Add Device
1. Make sure the room which your fireplace in has wi-fi
2. Make sure your mobile phone has connected the room’s wi-fi or hotspot
3. Click “Add Device
4. Choose “Small Home Appliance”, and choose “Heater”
5. Power on the fireplace, and confirm the power light rapidly blinks (2 times per second)
Notice: If the power light doesn’t flash, click “Help”, and follow the below 3 steps.
6. Enter the room’s wi-fi name and password, or hotspot’s name and password. Make sure the
fireplace and mobile phone have connected using the same wi-fi or hotspot. Then click
“confirm”.
Notice: After you add the device successfully, your mobile phone can control the fireplace from
anywhere with wi-fi or another network. But you should keep the fireplace always connected to
the room’s wi-fi or hotspot. If the fireplace is off the network, the power light will be flashing.
7. Put your mobile phone near the fireplace, and wait for it to connect to the fireplace
automatically. When it runs to 100%, you have connected successfully.
Notice: When the fireplace is out of network, the power light will be always bright. Please
connect the fireplace with network following step 3.
How to control the fireplace on the app.
Power button: Press once to turn on the fireplace. Press again to turn off the fireplace.
Heat Settings:
1. Click “Add Device
Slide your finger to adjust the temperature from 60 F - 82 F.
2. Press the “level 1” button, the heater will start to operate, 750W (LOW HEAT) heater turns on
and the fan starts to blow warm air. Press the “Level 2” Button 1,500W (HIGH HEAT) heater
turns on and blows hot air. Press “off” button, the heater turns OFF. The fan will continue to
blow to allow heater to cool down, and then turns off.
Flame Brightness:
Slide your finger to adjust the flame brightness. Three levels: Low, Medium and Bright.
Timer:
Slide your finger to set the timer function from 0h to 8h.
REMOTE CONTROL FUNCTIONS
REMOTE CONTROL BUTTONS
FUNCTION
POWER
Press once to turn flame ON.
Press again to turn flame OFF.
HEATER
Press Heater Button once, 750W (LOW HEAT)
heater turns on and the fan starts to blow warm air.
Press Heater Button again
,
1,500W (HIGH
HEAT) heater turns on and blows hot air. Press Heater
Button again and the heater turns OFF. The fan will
continue to blow to allow heater to cool down, and then
turns off.
FLAME
Press once to turn on Flame feature. This button must
be ON for (+/-) button to work.
FLAME
+ -
Press Flame (+/-) Button to desired flame brightness.
3 options. ONLY works when Flame button is ON.
TIMER
+
-
Press Timer (+/-) once to increase timer setting by ½
hour increments. Maximum timer setting is 7½ hours.
Indicator light will illuminate. Press Timer (+/-) button
again to turn off timer.
Press Flame Speed Button to desired flame speed.
5 options.
MAIN POWER ON THE FIREPLACE CONTROL PANEL MUST BE IN THE ON
POSITION TO USE REMOTE CONTROL.
NOTICE
To improve operation, aim the remote control at the front of the fireplace.
DO NOT press the buttons too quickly. Give the unit time to respond to each
command.
NOTICE
2032
2032
Fig. 2
Fig. 1
REMOTE CONTROL BATTERY INFORMATION
l
Fig. 1: Remove the plastic sheet from the end of the remote control to allow the battery to
touch the electrical contacts. If the sheet is not removed, the remote control will not work.
l
Fig. 2: To install or replace the battery, press the button to allow the battery case to slide out.
Position the battery according the drawing, and slide the case back in to the remote.
CARE AND MAINTENANCE
Cleaning
Metal:
l
Buff using a soft cloth, slightly dampened with a citrus oil-based product.
l
DO NOT use brass polish or household cleaners as these products will damage the metal trim.
Glass:
l
Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free cloth.
l
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Vents:
l
Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
l
Clean the exterior of the fireplace with a slightly damp cloth or duster.
Maintenance
Electrical and Moving Parts:
l
The fan motors are lubricated at the factory and will not require lubrication for the life of the product.
l
Electrical components are integrated in the fireplace and are not serviceable by the consumer.
Storage:
l
Store heater in a clean dry place when not in use.
NEVER immerse in water or spray with water. Doing so could result in electric
shock, fire, or personal injury.
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning, performing maintenance, or moving this fireplace. Failure to do so could result
in electric shock, fire, or personal injury.
Risk of electric shock! DO NOT OPEN any panels other than the bulb replacement plate!
No user-serviceable parts inside!
ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning,
performing maintenance, or moving this fireplace. Failure to do so could result in electric shock,
fire, or personal injury.
WARNING! No servicing should be performed by the consumer. DO NOT repair or
service the unit yourself. For service, call a certified electrician.
TROUBLESHOOTING GUIDE
PROBLEM
SOLUTION
There is no power to the unit.
1. Make sure the power cord is plugged into a working 120V
AC electrical outlet.
2. Check for a tripped circuit breaker, or a blown fuse.
3. If the unit had been working, but then turned off by itself, the
temperature limiting control must be reset. Please see
instructions on Page
10
.
The control panel doesn’t work.
Make sure the ON/OFF switch on the control panel is turned on.
The flame effect does not work.
Make sure the ON/OFF switch on the control panel is turned on.
The flame effect does not turn
off when I press the flame button.
The flame effect stays on until the ON/OFF switch is turned off.
The heater does not work.
Hot air does not blow when the
heater is first turned on.
The fans blow cool air before the heating elements turn on, and
after they turn off, to prevent overheating. This is normal.
The remote control does not
work.
1. Make sure the battery is properly installed, and the plastic
tab is removed.
2. Make sure the ON/OFF switch on the control panel is turned
on. The remote control will not work unless the ON/OFF
switch on the control panel is turned on.
3. Remove objects that may be in the way. Aim the remote
control at the receiver in the center of the front panel.
4. Don’t press the remote control buttons too quickly. Give the
unit time to respond to your commands.
The power cord, or the outlet
faceplate, is hot.
Turn the heater off immediately. Wait for the cord to cool and
unplug the heater. See the warnings on Page 3 for possible
causes. Call an electrician to examine your home’s wiring.
The thermostat (TEMP button)
does not work.
1. Make sure the heater is turned on. The thermostat will not
work unless the heater is turned on.
2. Make sure the thermostat is not set too low. If the thermostat
is set lower than room temperature, the heater will turn off.
3. If the thermostat was overridden by the heater button, press
the temp button to restart the thermostat.
FAQ - FREQUENTLY ASKED QUESTIONS
Question
Answer
Can I leave the heater
running overnight?
No. This heater is not intended to be a primary heat source. It is
designed to provide supplemental heat, and should not be left
running continuously for more than eight hours.
Is the fireplace safe to use on
carpet?
Yes. However, please note the warnings on Pages 2 and 3 about
the safe placement of the heater. The vents must NEVER be
blocked, and must always be kept clear.
How much does it cost each
month to run the heater?
Example: 1500 Watts equals 1.5 Kilowatt Hours (KWH). Contact
your utility to find out the cost per KWH. Then, use this formula: 1.5
x ($0.00/KWH) = $0.00 per hour. For example: If the utility charges
$0.20 per KWH, then the cost is 1.5 x $0.20 = $0.30 per hour. If
you run the heater 5 hours per day, the cost will be 5 x $0.30 =
$1.50/day. 30 days x $1.50 = $45.00/month.
Should the motor be loud
when the heater is running?
No. The flame effect motors and heater blowers are not silent, but
they should not be loud.
Can I get replacement parts
for my electric heater?
Some parts can be replaced. Please contact our Customer
Service representative to check availability.
LIMITED WARRANTY
This warrants to the original purchaser that this product is free from defects in material and workmanship
as of the date of purchase and that it will, under normal use and proper care, remain so for 1 year from
the date of purchase. Missing or initially defective parts will be replaced free of charge during the period of
this limited warranty. If parts are unavailable, comparable replacement or refund will be given. The original
dated sales receipt is required for all warranty claims. This warranty does not cover damage which has
occurred during transport from the point of purchase to the consumer’s home. This warranty does not
cover glass, lightbulbs, or batteries.
This product is for residential use only. Any and all commercial use of this product voids all warranties,
and frees the manufacturer from all liability. Read and fully understand all assembly and operating
instructions, and all safety information and warnings, before use. The following will void this warranty:
damage caused by tampering with, modifying, or altering the electric fireplace in any manner; damage
due to incorrect assembly, improper care, misuse, or abuse; damage from being used with the wrong
power source; water damage; damage caused from the electric fireplace being used outdoors; damage
caused from the electric fireplace being used for excessive periods of time; damage caused by the electric
fireplace being used in any commercial application; damage from use as a primary heat source; other
misuse and abuse not specifically listed herein.
This product is not intended to be used as a primary heat source. e-Flame USA, it’s directors,
officers, or agents, will not be liable to the purchaser or any third party, whether in contract, in tort, or on
any other basis, for any indirect, special, punitive, exemplary, consequential, or incidental loss, cost, or
damage arising out of or in connection with this sale, maintenance, use, or inability to use this product,
even if e-Flame USA, or its directors, or agents have been advised of the possibility of such losses, costs,
or damages that exceed the purchase price of the product. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
the purchaser. This limited warranty gives you specific legal rights, and you may also have other rights,
which vary from state-to-state.
Thank you for purchasing this product! If you have any questions about the assembly or operation of this
product, are missing any parts, or have defective parts, please email us at info@eflameusa.com.
