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© 2016 Roku, Inc. All rights reserved. ROKU and the ROKU
logo are the registered trademarks of Roku, Inc.
Roku® Streaming Player
Important Product Information
Introduction
The Roku streaming player which accompanies
this Important Product Information (“Player”)
allows you to stream online entertainment to your
TV. A Roku account is required to activate your
Player. When you sign up for a Roku account, you
will be asked to provide your contact information
and a payment method so that you can easily rent
movies or sign-up for additional services. Your
authorization is required for any such charges.
There are no equipment rental fees for owning
a Player. However, a paid subscription or other
form of payment may be required to access
some channels or content. Channel availability is
subject to change and varies by country. Check
with each channel provider for specific bandwidth
requirements to stream 720p, 1080p HD and 4K (if
your Player supports 4K) content.
Safety Precautions
The Player has been designed with the highest
concern for safety. However, any electrical device,
if used improperly, has the potential for causing
fire, electrical shock, property damage or personal
injury. To help ensure accident-free operation,
follow these guidelines:
•• Observe all warnings, precautions and
instructions.
•• Regularly inspect the AC power adapter for
damage.
•• Stop use, unplug the AC power adapter from
the electrical outlet and disconnect any other
cables immediately, if the Player has been
damaged, cracked or punctured, or if the Player
functions in an abnormal manner, produces
unusual sounds or smells or becomes too hot
to touch.
•• For more information on product safety and
troubleshooting, please go to www.roku.com/
support.
Use and Handling
•• Do not operate the remote using any vigorous
or forceful motions or gestures.
•• The remote control and the headphones are not
toys. If your Player comes with a remote control
and/or headphones, keep them both out of
reach of children under the age of six.
•• The product packaging may include plastic
bags, cable ties and fasteners. Dispose of
these properly and keep them out of reach
of children, as they could present a choking
hazard.
•• Do not touch the Player or connected cables
during an electrical storm.
•• Do not allow liquid, small particles or other
foreign objects to get into the Player or
accessories.
•• Do not expose the Player or accessories to
liquid, smoke or steam.
•• Do not expose the Player or accessories to high
temperatures, high humidity or direct sunlight.
•• Do not place the Player or the remote on
the floor or in a place where they may cause
someone to trip or stumble.
•• Permanent hearing loss may occur if
the Player or earpieces are used at high
volume. To prevent possible hearing
loss, limit the amount of time you use
the Player or any earpieces at high volume.
•• Do place your Player within range of your
wireless network.
•• Do not place your Player in an enclosed cabinet;
it may interfere with the wireless signal.
•• Do not place anything on top of your Player; it
may cause the Player to overheat.
•• Do not drop, crush or disassemble the Player.
•• Do not attempt to repair your Player yourself.
Disassembling the Player may cause damage
not covered by the warranty.
Important Tips About Battery Handling
Inserting batteries: Be sure to insert each battery
negative (-) side first, pushing it into the coil and
then into the compartment. Never insert batteries
positive (+) side first.
Replacing batteries: Always replace dead
batteries with two brand-new batteries from the
same manufacturer. Never use damaged batteries.
Disposal of batteries: Always dispose of batteries
following federal guidelines or local ordinances.
Do not dispose of used batteries in an open fire.
Warning Signs: If your remote gets warm/hot
during use, discontinue use and contact Roku
Customer Support immediately at www.roku.
com/support. There is a risk of explosion if a
battery is replaced by an incorrect type.
Voice Search
For players and geographies which support
voice search, please see the End User License
Agreement and Privacy Policy for further
information located at www.roku.com/legal.
The License Agreement
The applicable software license terms for the
Player is at www.roku.com/legal. Use of the
Player constitutes your agreement to those
license terms and the limited warranty set forth
below for your country. If you disagree and you
are within the allowable time period for returns
under Roku’s return policy (if purchased from
Roku) or the applicable return policy of the
authorized distributor (if purchased from such
distributor), you may return the Player to the
place where you obtained it for a refund, subject
to the terms of the applicable return policy.
Limited Warranty & Warranty Service
Process
US ONLY
Limited Warranty
For any Player purchased and delivered to end
users in the US, Roku warrants the Player hardware
against defects in materials and workmanship for
a period of one (1) year from the date of purchase
by the original purchaser (as shown by the date on
the applicable sales receipt) if used in accordance
with the user documentation provided with the
Player; provided that, this warranty shall be available
only to the purchaser who originally purchased
the Player from Roku or from one of its authorized
resellers or distributors. If Roku determines the
Player’s hardware is defective, Roku will either repair
the Player or replace it with a new or rebuilt unit, at
Roku’s option. If the applicable warranty period has
expired, we will return the Player to you at your cost
and expense. More information about this warranty
can be found at www.roku.com/support.
The warranty does not cover software, apps,
programs, installation, set up or issues related to the
service provided by your Internet service provider,
channel providers or content providers, including
but not limited to, service disruption and changes
in service terms, oerings or format. This warranty
excludes damages due to acts of God, accident,
misuse, abuse, negligence, commercial use,
modification of your Player, or damages caused by
other devices, improper operation or maintenance,
voltage fluctuations or attempted repair by
anyone other than a facility authorized by Roku to
service your Player. This warranty does not cover
consumables (such as fuses and batteries). Roku
does not assume any responsibility for any data or
information stored on any media or hardware of
the Player delivered or sent for repair.
TO THE EXTENT PERMITTED BY APPLICABLE
LAW, THIS SECTION A SETS FORTH ROKU’S
SOLE OBLIGATION AND YOUR EXCLUSIVE
REMEDY IN THE EVENT OF ANY BREACH OF
THIS WARRANTY; REPAIR OR REPLACEMENT OF
YOUR PLAYER SHALL NOT RESET OR EXTEND
THE ORIGINAL WARRANTY PERIOD; AND UPON
REPAIR OR REPLACEMENT OF YOUR PLAYER,
ANY EXPRESS OR IMPLIED WARRANTY WHICH
YOU HAVE AGREED TO DISCLAIM FOR THE
ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED
WITH RESPECT TO THE REPAIRED OR REPLACED
PLAYER. THE LIMITATIONS ABOVE ARE SUBJECT
TO APPLICABLE LOCAL LAWS AND YOU MAY
HAVE ADDITIONAL RIGHTS THAT VARY FROM
JURISDICTION TO JURISDICTION.
Warranty Service Process
Warranty service requests for your Player must
be made within the applicable warranty period.
You must first obtain a return merchandise
authorization (“RMA”) number from Roku
Customer Support. RMA numbers expire thirty
(30) days from issuance. Roku may attempt to
troubleshoot the problem prior to issuing a RMA
number. Please be prepared to provide additional
information upon request. Once a RMA number
is obtained, you must ship your Player, freight
prepaid, together with proof of purchase and
all accessories, in either the original packaging
or packaging aording an equal degree of
protection, to the Roku authorized distribution
facility identified by Roku Customer Support.
Failure to return any accessory could result in
delay and/or an invoice to you or credit to Roku
for the missing accessory.
Important: When submitting a RMA, please provide
the following information with your request: (a)
product name and serial number, (b) problem
description, (c) software version (see Player’s
”settings” menu), (d) date and place of purchase,
and (e) return shipping address (P.O. boxes are
not accepted). Additional troubleshooting tips
and Roku Customer Support is at www.roku.com/
support for Players sold in the US.
Automatic Software Updates
Roku reserves the right to automatically update
the software on the Player from time to time in
its sole discretion, including adding, changing or
removing channels, functionalities and features
(including but not limited to, changing the user
interface or the manner in which you are able
to access content via the Player). For further
information please see www.roku.com/support.
Additional Legal Notices
US ONLY
Federal Communication Commission Interference
Statement
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no guarantee
that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception, which
can be determined by turning the equipment o
and on, the user is encouraged to try to correct the
interference by one of the following measures:
•• Reorient or relocate the receiving antenna.
•• Increase the separation between the equipment
and receiver.
•• Connect the equipment into an outlet on a
circuit dierent from that to which the receiver
is connected.
•• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
FCC Caution: Any changes or modifications not
expressly approved by the party responsible for
compliance could void the user’s authority to
operate this equipment.
IEEE 802.11b or 802.11g operation of this product
in the US is firmware-limited to channels 1 through
11.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This equipment should be installed
and operated with a minimum distance of 20
cm between the radiator and your body. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
The availability of some specific channels and/
or operational frequency bands are country
dependent and are firmware programmed at the
factory to match the intended destination. The
firmware setting is not accessible by the end user.
www.roku.com/support
Copyright © 2016 Roku, Inc. All rights reserved.
Roku and the Roku logo are registered
trademarks of Roku, Inc.
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