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If your modem router obtained an IP address, but your computer does not load any
web pages from the Internet, it might be for one or more of the following reasons:
•
Your computer might not recognize any DNS server addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the modem router’s configuration, reboot your
computer, and verify the DNS address. You can configure your computer manually
with DNS addresses, as explained in your operating system documentation.
•
The modem router might not be configured as the TCP/IP gateway on your computer.
If your computer obtains its information from the modem router by DHCP, reboot
the computer and verify the gateway address.
•
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet, you no longer need to
run that software after installing your modem router.
Troubleshoot Internet browsing
If your modem router can obtain an IP address but your computer is unable to load any
web pages from the Internet, it might be for the following reasons:
•
The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access. If your Internet service provider (ISP) sets
a usage limit, they might charge you for the overage.
•
Your computer might not recognize any DNS server addresses. A DNS server is a
host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the modem router’s configuration, restart your
computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
•
The modem router might not be configured as the default gateway on your computer.
Restart the computer and verify that the modem router address (www.routerlogin.net)
is listed by your computer as the default gateway address.
User Manual129Troubleshooting
Nighthawk AX8 AX6000 WiFI Cable Modem Router Model CAX80
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