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Some Internet service providers require you to use the MAC address of the computer
initially registered on the account, but this is an unusual situation. You can view the MAC
address on the Attached Devices page of the router web interface.
Troubleshoot with the LEDs
By default, the modem router uses standard LED settings.
Standard LED behavior when the router is powered on
After you turn on power to the modem router, verify that the following sequence of
events occurs:
1.
When power is first applied, verify that the Power LED is lit.
2.
After about two minutes, verify the following:
•
The Power LED is lit.
•
The Downstream LED is lit.
•
The Upstream LED is lit.
•
The Online LED is lit.
•
The WiFi LED is lit (unless you turned off the WiFi radio).
You can use the LEDs on the front panel of the modem router for troubleshooting.
Power LED is off or blinking
This could occur for a number of reasons. Check the following:
•
Make sure that the power adapter is securely connected to your modem router and
securely connected to a working power outlet.
•
Make sure that you are using the power adapter that NETGEAR supplied for this
product.
•
If the Power LED blinks slowly and continuously, the modem router firmware is
corrupted. This can happen if a firmware update is interrupted, or if the modem
router detects a problem with the firmware. If the error persists, it is likely that a
hardware problem exists. For recovery instructions, or help with a hardware problem,
contact Technical Support at netgear.com/support.
User Manual125Troubleshooting
Nighthawk AX8 AX6000 WiFI Cable Modem Router Model CAX80
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