User Manual Samsung WV60A9900AV/A5 6.0 cu. ft. Total Capacity Smart Dial Washer

Samsung WV60A9900AV/A5 6.0 cu. ft. Total Capacity Smart Dial Washer - Use Manual - Use Guide PDF.
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User Manual

• User Manual - (English, French, Spanish)

Energy Guide

• Energy Guide - (English)

Table of contents

• What’s included
• Operations
• Maintenance
• Troubleshooting

User Manual Flex Wash

What’s included

Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer.

1. Lower detergent compartment
2. Tub
3. Front door
4. Drum
5. Filter cover
6. Pump filter
7. Emergency drain tube
8. Top door
9. Protective cover (inner)
10. Lint filter
11. Upper detergent compartment
12. Control panel
13. Power plug
14. Pipe connector (Upper drain hose & lower drain hose)
15. Leveling legs

Operations

Your dual loading washer features upper and the lower washers for your convenience. The upper washer is an automatic tub loader that is designed to wash relatively small loads while the lower washer is a drum loader that takes care of normal or relatively heavy loads.

WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this washer.

Control panel

Icon descriptions

Operating a cycle

1. Tap to turn the power on.
2. Tap UPPER or LOWER.
   Tap UPPER to select the upper washer and use its features.
   Tap LOWER to select the lower washer and use its features.
3. Turn the Navigation dial to select the cycle you want.
   For more information on Cycle overview, see page 45.
4. Change the default cycle options.
   Tap Temp., Spin, or Soil to change the default cycle settings.
5. Tap Options, and then turn the Navigation dial to select the desired additional function.
   For more information on Options, see page 51.
6. Tap OK to change the settings for selected additional function.
   
   See other models: DVE60A9900V/A3 DVG60A9900V/A3 ME11A7510DG/AA ME11A7510DS/AA ME11A7710DS/AA
   Not all cycles have additional functions available.
7. Tap and hold to start operation.
   Once you set the cycle you want, the screen displays a brief cycle description, and cycle time. You can also check the cycle progress, remaining cycle time, and information codes.

To change the cycle during operation

1. Tap of the upper or lower washer to stop the operation temporarily.
2. Turn the Navigation dial to select a different cycle.
3. Tap and hold of the upper or lower washer to start the new cycle.

WARNING

• Do not put anything on top of your washer while it is running.
• While the lower washer is operating, the protective cover may have wet steam due to the temperature difference between the upper and lower parts of the washer.

CAUTION

• When using the upper washer, you may not see all the remaining clothes after a cycle is finished, especially those in the front area of the tub.
• When the cycle is complete, turn the tub manually to check if there are any clothes remaining in the tub.

CAUTION: When using the upper washer, do not use a delicates bag featuring a protective plastic rim. Otherwise, the net may cause a system failure.

Cycle overview

Cycle descriptions

You can add or delete cycles to personalize the cycle list in the My Cycles option. See page 52 for more information.

Upper washer

Lower washer

Cycle chart

Use this chart to set the best cycle and options for your laundry.

Upper washer

Lower washer

Options

Using Options

1. Tap UPPER or LOWER to select the upper or lower washer.
2. Tap Options.
3. Turn the Navigation dial to select the desired additional function.
4. Tap OK to change the selected function’s settings or start the function.

NOTE

• To return to the main screen, tap Options again or turn the Navigation dial to select Back, and then tap OK.
• If the selected function is not supported, the "Currently not supported." message is displayed, and the OK button is not activated.
• When you select an additional function, a brief help message appears for the first ten times of use.
• Only the Extra Rinse, My Cycles, and Child Lock functions are available for the upper washer.

Super Speed
Use this function if you need to shorten the washing time.

1. Tap Options.
2. Turn the Navigation dial to select Super Speed, and then tap OK.
3. Tap OK to select On or Off.
   Only available with Super speed, Heavy Duty, Power Steam, Bedding, Steam Bulky, and Steam Whites cycles.
   The shortened time may differ depending on the load/options.

Extra Rinse
Adds an additional rinse at the end of the cycle to remove laundry additives more thoroughly.

1. Tap UPPER or LOWER to select the upper or lower washer.
2. Tap Options.
3. Turn the Navigation dial to select Extra Rinse, and then tap OK.
4. Tap OK to select On or Off.

Pre Soak
This adds 30 minutes of soaking time at the start of the wash cycle for better stain removal.

1. Select a cycle and change the cycle settings as necessary.
2. Tap Options.
3. Turn the Navigation dial to select Pre Soak, and then tap OK.
4. Tap OK to select On or Off.

My Cycles
Add or remove cycles to create a personal cycle list.

1. Tap UPPER or LOWER to select the upper or lower washer.
2. Tap Options.
3. Turn the Navigation dial to select My Cycles, and then tap OK.
   You can only edit a cycle to create a personal cycle when the washer is not operating.
4. Turn the Navigation dial to select a desired cycle.
5. Tap OK to add or remove the selected cycle.
   Addition and removal of the cycle is saved automatically.
6. Once you finish creating My Cycles, tap Options to return to the cycles screen.

NOTE

• The Normal, Self Clean (upper), and Self Clean+ (lower) cycles cannot be removed from the cycles list.
• You can also edit My Cycles in the SmartThings app.

Drum Light
You can turn the drum light on or off.

1. Tap Options.
2. Turn the Navigation dial to select Drum Light, and then tap OK.
3. Tap OK to select On or Off.

Delay End
You can set the washer to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.

1. Select a cycle and change the cycle settings as necessary.
2. Tap Options.
3. Turn the Navigation dial to select Delay End, and then tap OK.
4. Turn the Navigation dial to select the desired time, and then tap OK.
5. Tap and hold .
   Status shows in the display and the washer tumbles the drum to sense the weight of the load (if load sensing is preset for the selected cycle). When load sensing is complete, the display shows the remaining time until the end of the wash cycle.
   To cancel Delay End, tap to restart the washer.

Child Lock
To prevent children or infants from accidentally starting or setting the washer, Child Lock locks all buttons except for and Options.

1. Tap Options.
2. Turn the Navigation dial to select Child Lock, and then tap OK.
3. Tap OK to select On or Off.

NOTE

• Child Lock applies to both the upper and lower washers.
• When Child Lock is on, all buttons are disabled except for and Options. The washer door also locks.
• Tapping a button while Child Lock is on triggers an alarm with the "Child Lock On" message.
• You cannot open the door after a wash cycle when the Child Lock is on. Turn the function off before opening the door to take out the laundry.

System Functions

Using System Functions

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial and select the desired system function, and then tap OK.
3. Tap OK to change the selected function’s settings or start the function.

NOTE: To return to the main screen, tap Options again or turn the Navigation dial to select Back, and then tap OK.

AI Pattern
This function saves frequently used cycles and settings. When you turn the function on, the washer remembers the cycles you use most and their settings (Temp., Rinse, Spin) and displays them in frequency order.

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial to select AI Pattern, and then tap OK.
3. Tap OK to select On or Off.
   The default setting is On. Set it to Off if you do not want to use this function.
   When you turn off the function, all the saved data resets.

Alarm
You can turn the sound on or off from the washer. When this function is set to Off, the melody of cycle completion and the power-off beep does not sound. However, the other sounds stay active.

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial to select Alarm, and then tap OK.
3. Tap OK to select On or Off.
   The default setting is On.

NOTE: The setting remains unchanged even if you restart the washer.

Calibration
You can run calibration again for accurate weight detection.

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial to select Calibration, and then tap OK.
   Calibration does not start if the door is not closed properly.
   The drum rotates clockwise and anticlockwise for about 4 minutes.
3. When calibration is complete, the "Calibration complete" message appears on the display and the washer turns off automatically.

Wi-Fi
You can turn the washer's Wi-Fi on or off.

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial to select Wi-Fi, and then tap OK.
3. Tap OK to select On or Off.
   The washer's Wi-Fi is off as a factory default setting. However, the washer's Wi-Fi turns on automatically when you turn on the washer for the first time. Then, the final Wi-Fi setting maintains regardless of the washer power status.
   Once you turn on the washer's Wi-Fi and connect to a network, the washer remains connected to the network even when you turn off the power.
   The Wi-Fi indicates that the washer is connected to the router through the Wi-Fi connection.

Language
You can change the system language.

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial to select Language, and then tap OK.
3. Turn the Navigation dial to select the desired language, and then tap OK.

Self diagnosis
You can use this function to check if there are any abnormal signs on your washer.

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial to select Self diagnosis, and then tap OK.
   Self diagnosis stars immediately and the result appears on the screen once the diagnosis is complete.

Factory Reset
You can reset the washer.

1. Tap and hold Options for 3 seconds.
2. Turn the Navigation dial to select Factory Reset, and then tap OK.
   Your washer resets to the factory setting.

Special features

Smart control
You can connect to the SmartThings app and control your washer remotely.

Connecting your washer

1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS).
2. Tap to turn on the washer.
3. Tap and hold Smart Control.
   a. The washer enters AP mode and connects to your smartphone or tablet.
   b. Tap Smart Control to authenticate your washer.
   c. Once the authentication process is complete, your washer is successfully connected to the app.
   You can use various features available in the SmartThings app.

NOTE

• If your washer fails to connect with the SmartThings app, try again.
• Check your router if you experience any Internet connection problem after connecting your washer with the SmartThings app.
• If the Wi-Fi is off, tap and hold Options for 3 seconds to enter the System functions menu, and select Wi-Fi to turn it on.
• Turning the washer's Wi-Fi on allows you connect to the washer via SmartThings app on your smartphone or tablet, regardless of the power status of the washer. However, the washer appears offline on the SmartThings app if the washer's Wi-Fi is off.
• Close the door before starting the Smart Control function.
• If you use your washer for a while without connecting it to the SmartThings app, a pop-up message about Smart Control will show for 3 seconds on 20th, 40th, and 60th use.
• If the washer's Wi-Fi is not connected to an AP (access point), the Wi-Fi will turn off when you turn off the power.

Stay Connect
Set up the Stay Connect function in your SmartThings app to keep Smart Control turned on at the end of a cycle. Your washer stays connected to the app so you can send additional instructions, whether you are at home or away.

1. If you turn on the Stay Connect function on the SmartThings app, the washer will stay in standby power saving mode after completing a cycle.
   The Stay Connect function will remain active for up to 24 hours if the door remains closed.
2. When the Stay Connect function is active, the Smart Control, Door Lock, and Wi-Fi icons are illuminated on your washer display.
3. You can conveniently control your washer, adding rinse, spin cycles using the SmartThings app.

NOTE

• The washer switches to standby power saving mode when operation is paused even if the machine is not connected to the SmartThings app.
• In some circumstances, only the Door Lock icon may be illuminated.

SmartThings

Wi-Fi connection

On your smartphone or tablet, go to Settings and turn on the wireless connection and select an AP (Access Point).

• This appliance supports the Wi-Fi 2.4 GHz protocols.

Download

On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), find the SmartThings app by searching for "SmartThings". Download and install the app on your device.

NOTE: The app is subject to change without notice for improved performance.

Log in

You must first log into SmartThings with your Samsung account. To create a new Samsung account, follow the instructions on the app. You don’t need a separate app to create your account.

NOTE: If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user automatically logs in.

To register your appliance to SmartThings

1. Make sure your smartphone or tablet is connected to a wireless network. If not, go to Settings and turn on the wireless connection and select an AP (Access Point).
2. Open SmartThings on your smartphone or tablet.
3. If you see the message, "A new device is found.", select Add.
4. If no message appears, select + and select your appliance in a list of devices available. If your appliance is not listed, select Device Type > Specific Device Model, and then add your appliance manually.
5. Register your appliance to the SmartThings app as follows.
   a. Add your appliance to SmartThings. Make sure your appliance is connected to SmartThings.
   b. When registration is complete, your appliance appears on your smartphone or tablet.

If you're moving out, we recommend you completely wipe the appliance and do a network reset on it before you leave it behind.

If you're moving in, the easiest way to take control and remove the previous user's access is to add it to SmartThings yourself. But if you don't plan on using SmartThings, a network reset should be performed to protect your privacy. In rental properties, there’s a regular change of ownership. To ensure resident privacy, Wi-Fi and/or other connectivity settings should be reset at each change of resident. Please refer to factory reset instructions in this manual.

Maintenance

Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle.

WARNING: Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump.

General considerations

Cleaning

Surface of the washer
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washer

Exterior

1. Turn off the water taps after finishing the day’s washing. This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out.
2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. Clean the following as recommended below:
   Control panels – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panels.
   Cabinet – Clean with soap and water.

Interior
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.

CAUTION: Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.

NOTE: Hard water deposits may be removed, if needed. Use a cleaner labeled "Washer safe".

Mesh filter
Clean the mesh filter of the water hose once or twice a year.

1. Turn off the washer, and then unplug the power cord.
2. Close the taps.
3. Loosen and disconnect the water hose from the back of the washer. Cover the end of each hose with a cloth to prevent water from gushing out.
   
4. Use pliers to pull out the mesh filter from the inlet valve.
5. Submerge the mesh filter deeply in water so that the threaded connector is also submerged.
6. Dry the mesh filter completely in a shaded area.
7. Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve.
8. Open the tap.
   

NOTE: If the mesh filter is clogged, the "4C" information code appears on the washer’s display.

Recovery from freezing
The washer may freeze when the temperature in its location drops below 32 °F (0 °C).

1. Turn off the washer, and then unplug the power cord.
2. Pour warm water over the tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum (tub) and leave it for about 10 minutes.
5. Reconnect the water hose to the tap.

NOTE: If the washer still doesn’t operate normally, repeat the steps above until it operates normally.

If the washer will not be used for an extended period of time
Avoid leaving the washer unused for an extended time. If you intend to leave the washer unused for a long period of time, follow the directions below:

1. Press Power, and then select Rinse+Spin.
2. Empty both the drum and the tub, close the door, and then press Start/Pause.
3. When the cycle is complete, close the tap and disconnect the water hoses.
4. Turn off the washer, and then unplug the power cord.
5. Open the doors to let air circulate through the drum and the tub.

Upper washer

Self Clean

Certain usage and environmental conditions may result in some residue build-up or odor in the washer tub. To prevent this build-up of residue or odor causing bacteria and keep your washer tub fresh and clean, perform the Self Clean cycle at least once a month or every 20 cycles. Perform the recommended procedure below when using the Self Clean cycle.

1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the Self Clean cycle may be damaged.
2. Tap to turn the power on.
3. Tap UPPER.
4. Turn the Navigation dial to select Self Clean.
5. Tap and hold upper .

NOTE

• The water temperature for Self Clean is defaulted to 3 (Warm). This temperature cannot be changed.
• In the case where residue is present in the washer tub, add 1/3 cup (2.7 fl. oz., 80 ml) of liquid chlorine bleach directly to the empty tub before you start the Self Clean cycle. Do not use or mix any other detergent or chemicals during the Self Clean cycle.
• If necessary, run a Rinse+Spin Cycle after the Self Clean cycle has completed to help remove any remaining residue.

CAUTION

• Check the washer tub before using the Self Clean cycle. Remove any remaining water in the tub by running a Spin Only cycle prior to starting the Self Clean cycle.
• If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.

Self Clean reminder ( )

• After 20 washing cycles, the Self Clean LED reminder icon and the Self Clean cycle LED will blink on the control panel for an hour and then turn off automatically.
• The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 20 cycles have been completed.

Fabric softener/bleach compartment

Both the fabric softener compartment and the bleach compartment on the upper washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same.

1. Open the top door, and then remove the softener cap.
   
2. Use a soft brush (for example, a toothbrush) to clean inside the compartment and remove impurities.
3. Run the Rinse+Spin cycle to rinse the compartment.
   After supplying water and draining 5 times, the 18-minute cycle completes with the final spin process.
   

Lint filter
We recommend cleaning the lint filter every 10 washes.

1. Remove the lint filter from the filter case on the tub of the upper washer.
   
   
2. Open the filter, and clean it with running water and a brush.
3. When cleaning is complete, close the filter and reinsert it in its original position. You will hear a clicking sound when the filter is inserted correctly.
   

Lower washer

Self Clean+

Certain usage and environmental conditions may result in some residue build-up or odor in the washer drum. To prevent this build-up of residue or odor causing bacteria and keep your washer drum fresh and clean, perform the Self Clean+ cycle at least once a month or every 40 cycles. Perform the recommended procedure below when using the Self Clean+ cycle.

1. Remove all items from the washer drum and ensure the drum is empty. Laundry left in the drum during the Self Clean+ cycle may be damaged.
2. Tap to turn the power on.
3. Tap LOWER.
4. Turn the Navigation dial to select Self Clean+.
5. Tap and hold lower .

NOTE

• The water temperature for Self Clean+ is defaulted to Hot. This temperature cannot be changed.
• In the case where residue is present in the washer drum, add liquid chlorine bleach to the MAX level line in the main-wash compartment before starting the Self Clean+ cycle. Do not add the liquid chlorine bleach to the bleach compartment (This is only the case for Self Clean+ cycle). Do not exceed the max line. Do not use or mix any other detergent or chemicals during the Self Clean+ cycle. If necessary, run a Rinse+Spin Cycle after the Self Clean+ cycle has completed to help remove any remaining residue.

CAUTION: If there is chlorine bleach left in the washer drum for an extended period of time, rust can occur.

Self Clean+ reminder ( )

• After 40 washing cycles, the Self Clean+ LED reminder icon and the Self Clean+ cycle LED will blink on the control panel for an hour and then turn off automatically.
• The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 40 cycles have been completed.

Main wash compartment
The main wash compartment needs to be cleaned periodically to remove buildup of laundry additives.

1. Open the top-front cover. Grasp the main wash compartment, and then pull up to remove.
   
2. Remove all residue and traces of accumulated laundry agents from the compartment. Rinse it with warm water.
   
3. To clean the recess of the compartment, use a small, non-metal brush. Remove all residue from all sides of the recess.
4. Reinsert the compartment into place.
   

Fabric softener/bleach compartment

Both the fabric softener compartment and the bleach compartment on the lower washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same.

1. Open the top-front cover, and then remove the softener cap.
   
2. Use a soft brush (for example, a toothbrush) to clean inside the compartment and remove impurities.
3. Run the Rinse+Spin cycle to rinse the compartment.
   After supplying water and draining 5 times, the 19-minute cycle completes with the final spin process.
   

Door diaphragm

1. Open the door and empty the drum.
2. Turn out the diaphragm (sealing or gasket of the drum (A)), and check if it is stained. If so, follow the steps below.
3. Combine 3/4 cups of liquid chlorine bleach and 1 gallon of warm tap water.
4. Wearing rubber gloves, use a soft, clean cloth dipped in the water and chlorine solution to clean the diaphragm.
5. Let stand for 5 minutes, and then wipe up and dry well.

CAUTION: Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions.

NOTE: Dust may accumulate on the door diaphragm during washing and drying (especially for drying). Therefore, clean the diaphragm after each washing and drying cycles.

Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.

1. Power off the washer, and then unplug it from the electrical outlet.
2. Gently press the top area of the filter cover to open.
   
3. Put an empty, spacious container in front of the cover, and stretch the emergency drain tube to the container while holding the tube cap (A).
   
4. Open the tube cap and let water in the Emergency drain tube (B) flow into the container.
5. When done, close the tube cap, and reinsert the tube.
   Then, close the filter cover.
   NOTE: Use a spacious container because the water in the drum may be more than expected.
   

Pump filter

It is advisable to clean the pump filter 5 or 6 times a year to prevent it from clogging. A clogged pump filter may reduce the bubble effect.

1. Turn off the washer, and then unplug the power cord.
2. Drain the remaining water inside the drum. See the Emergency drain section on page 68.
3. Gently press the top area of the filter cover to open.
4. Turn the pump filter knob (A) to the left, and drain off the remaining water.
   
5. Clean the pump filter using a soft brush. Make sure the drain pump propeller inside the filter is not clogged.
6. Reinsert the pump filter, and then turn the filter knob to the right.
7. Close the filter cover.
   

NOTE

• Some pump filters feature a safety knob that is designed to prevent children from accidently opening the filter compartment. To open the safety knob of the pump filter, push in and turn it counterclockwise. The spring mechanism of the safety knob helps open the filter.
• To close the safety knob of the pump filter, turn it clockwise. The spring makes a rattling sound, which is normal.

NOTE: If the pump filter is clogged, the "5C" information code appears on the washer’s display screen.

CAUTION

• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.

Troubleshooting

Checkpoints

If you encounter an issue to check with the washer, first check the table below and try the suggestions.

Information codes

If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.