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Frequently Asked Questions
65
Unsatisfactory results
Problem Possible cause and solution
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its walls, the
more important it is to pre-heat it.
Pre-heat the cup with hot water, for example.
The brewing temperature is set too low.
Set a higher brewing temperature.
The filters in the brew unit are blocked.
Remove the brew unit and clean it by hand.
Degrease the brew unit.
Heating-up is taking
longer. The amount of
water is no longer cor-
rect and the coffee ma-
chine is not performing
properly. Coffee flows
into the cup very slowly.
The coffee machine needs to be descaled.
Descale the coffee machine.
Coffee is not flowing
out of the main dis-
penser.
Or coffee is only being
dispensed via one
spout.
The main dispenser has a blockage.
Rinse the coffee pipework (see “Cleaning and care
– Rinsing the appliance”).
If there is still no coffee coming out, or coffee is
only coming out of one side, clean the dispensing
spouts with the cleaning brush.
The consistency of the
milk froth is unsatisfac-
tory.
The milk temperature is too high. Good milk froth can
only be achieved when cold milk (below 50°F/10°C)
is used.
Check the temperature of the milk in the milk flask.
The milk pipe is blocked.
Clean the main dispenser and milk pipework with
the brush.
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