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Foscam Inc
www.foscam.com [email protected]
7
When you experience the issue of camera unable to review remotely on Foscam app but works fine in
home network. Please follow the troubleshooting steps below to resolve issues.
The Foscam App won’t be able to connect to video when using mobile data or remote WiFi, you’ll see
the error message 'Establishing a secure connection with the camera. Please wait until you see either
“Connected” or “Failed to Connect”'
Please check below tips to help camera establish connection:
Tip 1: Ensure both the Foscam camera and mobile phone are connected to the internet.
Tip 2: Keep both camera’s firmware and Foscam app updated
Tip 3: Power off and on camera, then try connect again in Foscam app
Tip 4: Lower the bit rate and frame rate of the camera. You can do so by switching resolution from
FHD to SD within app
There are times when network speeds and traffic can reduce the amount of data/video feed that can
be accessed by the mobile device.
In this case lowering the amount of raw video data being sent to the mobile device can correct a
network related issue such as this.
5. How to activate the free 8-hour service?
After receiving Pop-up message or checking system message for 8 Hours history, please follow the
below steps to activate and set up the cloud service plan. It’s valid for 12 months after setup.
Types of advertisement messages for Free Cloud service 8-Hour video history:
A. Pop-up message
B. System message (Click on the system message, go to activation page for Free cloud
service.)
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