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Foscam Inc
www.foscam.com [email protected]
10
Note: Free 8-Hour Video History is valid for 12 months.
7. How to cancel cloud service subscription?
If you find no longer need the Foscam cloud service and want to cancel the subscription, please email
your cloud service order# and why you’d want to cancel it to support@foscam.com our technical
support team will be able to handle your request as soon as possible.
8. What’s push message function and how to turn it on or off?
Alarm push notification is a feature supported by Foscam App on a smart phone, this feature allows
the App to notify the end user in the event a specifically configured Foscam camera has a triggered
alarm event.
When the camera detects an alarm condition an alert is displayed as a banner on the Foscam app
icon. This allows the user to be notified in the event of abnormal activity in the event a camera detects
an event triggered alarm.
After enable free cloud service or subscribe to a cloud service plan, when you receive the push
message a snap shot will also be attached. You can view it in alert message center.
To turn on or off alarm message notification, go to app Settings, then Push Messages here just enable
or disable camera.
9. How to upgrade camera firmware via Foscam app?
If there’s newer firmware version available it’ll show you a red dot on settings gear icon. Steps for
upgrade firmware on app is as below:
Open live video of camera, go to Settings, then Firmware Upgrade. Tap on Upgrade button, then
wait for camera to finish upgrade.
Usually it’ll take 3-5 minutes, depending on your network status. If network is slow will take longer time.
During upgrade procedure, do not leave the upgrade page or power cycle camera. Wait till you see it’s
finished and camera is already rebooted, then you can check if upgrade is successful.
If your camera failed to upgrade, please email to support@foscam.com to get more help.
10. What should I do if I received camera is wrong model, wrong color or
suspect received used one?
Shipping of Foscam cameras ordered on Amazon.com is full-filled by Amazon directly. We check
stocks regularly to ensure all is correct.
In the case, if you somehow received incorrect model or color, or suspect the received item is used
one. Please message us on Amazon with your Amazon order# and issue description, we’ll assist you
to arrange correct unit shipped immediately.
11. What is warranty period of the camera and how can I get warranty
replacement service?
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