Foscam Inc
www.foscam.com [email protected]
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Frequent Asked Questions for Foscam R2 and R4 camera
This document introduces frequent asked questions and common issue you may run into with
R2 or R4 model.
If you find answers in this document unable to resolve your issues, please email to
CONTENT
1. What can I do if my camera went dead?......................................................................................2
2. How to setup WiFi of camera on Foscam app?.......................................................................... 2
3. What can I do when camera’s wireless connection is unstable or intermittent?....................6
4. What can I do when Foscam app failed to connect camera video remotely?........................6
5. How to activate the free 8-hour service?......................................................................................7
6. What other optional cloud service are available for subscription and prices?....................... 9
7. How to cancel cloud service subscription?................................................................................10
8. What’s push message function and how to turn it on or off?..................................................10
9. How to upgrade camera firmware via Foscam app?............................................................... 10
10. What should I do if I received camera is wrong model, wrong color or suspect received
used one?.............................................................................................................................................. 10
11. What is warranty period of the camera and how can I get warranty replacement service?
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12. How to log into camera’s Webpage via computer browser?...............................................11
13. How to setup to storage alarm recordings to a SD card?....................................................12
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