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16
www.insigniaproducts.com
Troubleshooting
CAUTION: Use extreme caution with children. Your chair should not be
accessible to child's play.
Note: If you run into unexpected problems with your massage chair, unplug the
power cord, wait 30 seconds, then plug it back in. If you still experience issues,
such as error codes, contact Insignia Customer Support at 1-877-467-4289 or
visit www.insigniaproducts.com .
ERROR CODE PROBLEM SOLUTION
E1 01 The massage hand up and
down switch has
malfunctioned.
• Make sure that the travel switch
wiring harness is connected
correctly.
• If the wiring harness is good,
replace the travel switch.
E1 02 The circle detection board
has malfunctioned.
• Make sure that the relevant
wiring harness is connected
correctly.
• The circle detection board isn’t
receiving a signal. Replace the
board.
• The up and down motor or the
driver board are bad. Replace the
motor or board.
E1 04 The up and down
movement is overtime.
• Make sure that your power supply
is 110-120 V ~ 60 Hz. Turn your
chair off then back on.
E1 08 The up and down motor is
overloaded.
• Make sure that the motor and
gearbox aren’t bad. Replace the
motor and gearbox, if needed.
E1 10 The up and down motor
has malfunctioned.
• Replace the up and down motor
or driver board.
E2 01 The kneading motor is
overloaded.
• Replace the kneading motor.
E2 02 Kneading motor can’t
detect the kneading width.
• Replace the width detection
board.
E3 01 The tapping motor is
overloaded.
• Replace the tapping motor.
E5 01 Foot roller motor is
overloaded.
• Replace the foot roller motor.
E6 01 Air pump is overloaded. • Unplug the power cord, wait 30
seconds, then plug it back in.
E4 01 Cylinder motor is
overloaded.
• Replace electric cylinder motor.
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