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Troubleshooting
I can’t pair the watch with a
phone.
Q1
I’ve never been able to establish a
(pairing) connection between the
watch and phone.
Are you using a supported phone model?
Check if the phone model and its
operating system are supported by the
watch.
For information about supported phone
models, visit the CASIO Website.
https://world.casio.com/os_mobile/wat/
Did you install G-SHOCK Connected on
your phone?
G-SHOCK Connected needs to be
installed on your phone in order to
connect with the watch.
l
A
Install the app on your phone.
Are your phone’s Bluetooth settings
configured correctly?
Configure the phone’s Bluetooth settings.
For details about setting procedures, see
your phone documentation.
iPhone Users
●
“Settings”
n
“Bluetooth”
n
On
●
“Settings”
n
“Privacy”
n
“Bluetooth
Sharing”
n
“G-SHOCK Connected”
n
On
Android Users
●
Enable Bluetooth.
Other than the above.
Some phones need to have BT Smart
disabled to use G-SHOCK Connected.
For details about setting procedures, see
your phone documentation.
On the Home Screen, tap: “Menu”
n
“Settings”
n
“Bluetooth”
n
“Menu”
n
“BT Smart settings”
n
“Disable”.
I can’t reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is G-SHOCK Connected running?
The watch cannot re-connect with the
phone unless G-SHOCK Connected is
running on the phone. On your phone’s
Home Screen, tap the “G-SHOCK
Connected” icon. Next, on the watch, hold
down (C) for at least 1.5 seconds.
Have you tried turning your phone off and
then back on again?
Turn your phone off and then back on, and
then tap the “G-SHOCK Connected” icon.
Next, on the watch, hold down (C) for at
least 1.5 seconds.
Q2
I can’t connect while my phone is in
the Airplane Mode.
Connection with the watch is not possible
while the phone’s Airplane Mode is enabled.
After disabling the phone’s Airplane Mode, go
to the phone’s Home Screen and tap the “G-
SHOCK Connected” icon. Next, on the watch,
hold down (C) for at least 1.5 seconds.
Q3
I changed the phone’s Bluetooth
from enabled to disabled, and now I
can’t connect anymore.
On your phone, re-enable Bluetooth, and then
go to the Home Screen and tap the “G-
SHOCK Connected” icon. Next, on the watch,
hold down (C) for at least 1.5 seconds.
Q4
I can’t connect after turning off the
phone.
Turn your phone off and then back on, and
then tap the “G-SHOCK Connected” icon.
Next, on the watch, hold down (C) for at least
1.5 seconds.
Operation Guide 5631
21
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