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18
1800 441 900 rugdoctor.com.au
Expenses
If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within
thirty (30) days of delivery, Rug Doctor will pay the delivery charges both from and back
to you. However, you will be responsible for paying any delivery charges for Rug Doctor
sending the Machine back to you if the Machine is not considered by Rug Doctor to have
a material defect.
Thereafter, you may be required to send the machine to Rug Doctor should repairs be
required during the Guarantee Period. You will be responsible for paying any delivery
charges for sending the Machine to and from Rug Doctor for repairs occurring under the
guarantee and within the Guarantee Period and after the initial thirty (30) days.
How Do I Get Service Under This Guarantee?
TO OBTAIN GUARANTEE ASSISTANCE, please call the Rug Doctor Consumer Support
Team on: 1800 441 900 (9.00am to 5.00pm AEST Mon - Fri. closed public holidays) or
e-mail [email protected] Rug Doctor will need the following information
in order to assist you: your name, address and telephone number, product model and
serial number, proof of purchase showing date and place of purchase. Please explain the
nature of the problem. Rug Doctor will review all the facts involved and advise you as
to recommended procedure. We recommend you keep the original carton and packing
materials.
Carpet Machine Hire Pty Ltd trading as Rug Doctor, Unit 10/ 25-37 Chapman Street,
Blackburn North, 3130 VIC
E-mail: info@rugdoctor.com.au Web Site: www.rugdoctor.com.au
Unauthorised Use
For the avoidance of doubt, use of the Machine for rental purposes is strictly
forbidden and would result in you being unable to rely on this Guarantee. This
Guarantee gives you speciļ¬c legal rights.
We hope you enjoy your Deep Cycle Carpet Cleaner cleaning experience.
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