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Problem Possible Reason How to Fix
No Power Mains Power Cable not plugged
in
Mains power switch not
switched on
Cleaning mode not selected
Plug Mains Power Cable into
mains socket
Turn on mains power switch
Select CARPET or TOOL at the
POWER SWITCH.
No / Low Spray Not pressing spray trigger
Clean Water / solution tank is
empty or low
Clean Water tank is not seated
or installed correctly
Spray is clogged
Press spray trigger
Fill Clean Water tank with
water and solution
Lift Up Clean Water tank, and
place back into position
Clean spray tip
No / Low Suction Dirty Water / collection tank
Is full
Dirty Water / collection tank is
not seated /installed correctly
Empty Dirty Water /collection
tank
Lift Up Dirty Water /collection
tank and place back into
position
Rotating Brush
Doesn’t Rotate
Not Pressing Deep clean
Button
If something gets lodged in
the brush roll, Brush will stop
rotating
Press Deep clean Button on
Handle
SWITCH & mains before
removing obstruction. Turn
machine back on to reset.
Vibrating
Oscillating Brush
doesn’t vibrate or
oscillate
Not Pressing DEEP CLEAN
Button
If something gets lodged in
the brush roll, Brush will stop
rotating
Press DEEP CLEAN Button on
Handle
SWITCH & mains before
removing obstruction. Turn
machine back on to reset.
No/Low Spray from
the Hand Tool
Not Pressing Spray Trigger
Red braided hose connector
not installed correctly into Tool
Spray Connection
Clean Water/Solution Tank
Empty/Low
Clean Water Tank Is Not
Seated/Installed Correctly
Press Spray Trigger
Make sure symbols are aligned
when installing and push
firmly down. You may need
to wiggle the connector from
side to side whilst pushing
down when machine is new.
Fill Clean Water Tank with
Water and Solution
Lift Up Clean Water tank and
place back into position
No/Low Suction
from the Hand Tool
Dirty Water/Collection Tank Is
Full
Dirty Water/Collection Tank is
Not Seated/Installed Correctly
TOOL VACUUM CONNECTOR
not fitted horizontally into the
Tool Vacuum Connection
Empty Dirty Water/Collection
Tank
Lift Up Dirty Water/Collection
tank and place back into
position
Make sure symbols are aligned
when installing and that
the connector is installed
horizontally.
TROUBLE SHOOTING
Please call Customer Services on 01903 235558 if problem is not resolved
Please do not return this product to the store.
14 1800 441 900 rugdoctor.com.au
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