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34
Fixing Malfunctions
Malfunctions are usually due to something minor. Before
calling Customer Support, you should consider the
following advice and warnings.
9 CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high
heat setting?
The cookware is too small for the element that is turned on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the element that best cor-
responds to its size. You can find information on the type, size and positioning of cookware in the sections
on ~ "Cooking with Induction", ~ "FlexInduction
®
Cooking Zone" and ~ "PowerMove function"
Cookware
Cleaning
How do I clean the cooktop?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or
abrasive cleaning agents, dishwater detergent (concentrated) or scouring pads.
You can find more information about cleaning and caring for your cooktop in the section on ~ "Cleaning
and Maintenance"
Indicator/symbol Possible cause Solution
None The power supply has been discon-
nected.
Use other electrical appliances to check whether a
short circuit has occurred in the power supply.
The appliance has not been con-
nected as shown in the circuit dia-
gram.
Make sure the appliance has been connected as
shown in the circuit diagram.
Electronics fault. If the fault cannot be rectified, inform Customer
Support.
The indicators are flash-
ing
The control panel is damp or there is
something on it.
Dry the control panel or remove the object.
Ù is flashing on the
cooking zone displays
A fault has occurred in the electronics. To acknowledge the fault, briefly cover the control
panel with your hand.
”ƒ / “ˆ‹‚†
The electronics have overheated and
have switched off the affected cook-
ing zone.
Wait until the electronics have cooled down suffi-
ciently. Then touch any key on the cooktop.
”… / “ˆ‹‚†
The electronics have overheated and
all the cooking zones have been
switched off.
Ӡ + heat setting and
signal tone
There is hot cookware near the con-
trol panel. There is a risk that the elec-
tronics will overheat.
Remove the cookware that is causing the problem.
The fault code will go out shortly afterwards and
you can resume cooking.
Ӡ and signal tone
There is hot cookware near the con-
trol panel. To protect the electronics,
the cooking zone has been switched
off.
Remove the cookware that is causing the problem.
Wait a few seconds. Touch any touch control.
When the fault code on the display goes out, you
can resume cooking.
”‚ / ”‡
The cooking zone has overheated and
has been switched off to protect the
work surface.
Wait until the electronics have cooled down suffi-
ciently before switching the cooking zone back on.
”‰
The cooking zone has been operating
continuously for an extended period.
The automatic safety shut-off function has been
activated. See the section entitled ~ "Automatic
time limitation"
Do not place hot cookware on the control panel.
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