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49-2000254 Rev. 0 21
Save time and money! Review the charts on the following pages or visit GEAppliances.com/ge/service-and-
support/cookingproducts.htm for helpful articles and support videos before you call for service.
Problem Possible Cause What To Do
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking
system from your old oven and therefore
may cook differently than your old oven.
For the first few uses, follow your recipe times
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new oven is too hot or too cold, you can adjust
the temperature yourself to meet your specific
cooking preference. NOTE: This adjustment affects
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Food does not bake
properly
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is not level. See the Cooking Modes section and Cooking Guide.
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See the Cookware section.
Oven temperature needs adjustment. See the Settings section.
,QJUHGLHQWVXEVWLWXWLRQ Substituting ingredients can change the recipe
outcome.
Food does not broil
properly
Oven controls improperly set. Make sure you select the appropriate broil mode.
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Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan and
grid has not been fitted properly and
slit as recommended.
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low.
Preheat the broil element for 10 minutes.
Oven temperature too
hot or too cold
Oven temperature needs adjustment. See the Settings section.
Oven does not work or
appears not to work
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. 6HHWKH8VLQJWKH2YHQVHFWLRQ
Oven is in Sabbath Mode. 9HULI\WKDWWKHRYHQLVQRWLQ6DEEDWK0RGH6HH
the Settings section.
“Crackling” or
“popping” sound
This is the sound of the metal heating and
cooling during both the cooking and cleaning
functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range has been designed to maintain a
tighter control over your oven's temperature.
You may hear your oven's heating elements
"click" on and off more frequently than in
older ovens to achieve better results during
baking, broiling, convection, and self-clean
cycles.
This is normal.
Clock and timer do not
work
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven light does not
work
Light bulb is loose or defective. Tighten or replace bulb.
Pad operating light is broken. Call for service.
Oven will not self-clean The temperature is too high to set a
self-clean operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set. See the Cleaning the Oven section.
Troubleshooting tips ... %HIRUH\RXFDOOIRUVHUYLFH
TROUBLESHOOTING TIPS
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