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Apps
Possible Cause and ResolutionSymptom
The system cannot find any apps. – Incompatible device.
• You will need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetooth.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps.
– AppLink compatible apps not installed on your device.
• Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
• Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
• Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps.
– Apps failed to fully close.
• Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
483
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing
SYNC™ 3
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