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38
TROUBLESHOOTING
EN
Parts & Features
Voice Assistant
Symptoms Possible Cause & Solution
The appliance door is
not closed tightly.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly. Were the shelves
properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door
closed. Close without force.
It is difficult to open
the appliance door.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed it,
you may have difficulties because of the pressure inside the appliance. Try
to open the appliance door again in a few minutes so that the internal
pressure stabilizes.
The inside lamp in the
appliance does not
turn on.
Lamp failure
• Close the door and re-open. If the lamp does not turn on, please contact
the LG Electronics customer information centre. Do not attempt removal
of the lamp.
Symptoms Possible Cause & Solution
Voice Assistant
function turns on
automatically.
The voice assistant is set to the Wake Zone + Wake Wordmode. Every
time you pass in front of the appliance, the voice assistant wakes and
enters the standby mode to recognize voice commands.
• Change Voice Assistant from
Wake Zone + Wake Word
to
Wake Word
.
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