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You will not be able to access the device after a factory data reset if you do not have
your Google Account username and password.
CAUTIONBefore sending your device to Samsung or taking it to a Samsung-
authorized service center, remove your Google Account and then perform a
factory data reset. For more information, visit samsung.com/us/support/frp.
Enable Factory Reset Protection
Adding a Google Account to your device automatically activates the FRP security
feature.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the device.
1.
From Settings, tap Accounts and backup > Accounts > [Google Account].
2. Tap Remove account.
Collect diagnostics
Collect diagnostic data for troubleshooting.
◌
From Settings, tap General management > Reset > Collect diagnostics. The
following options are available to choose:
•
Device data collection: Help T-Mobile troubleshoot your device issues.
•
Issue assist: Optimized Wi-Fi connectivity and diagnose network issues.
•
Personalized offers: Receive T-Mobile offers that will improve your
experience.
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Settings
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