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Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
TROUBLESHOOTING
Nothing will operate
■ Has a household fuse blown, or has the circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■ Is the appliance wired properly?
See Installation Instructions.
Microwave oven will not operate
■ Is the door completely closed?
Firmly close door.
■ Is the electronic oven control set correctly?
See “Electronic Oven Control” section.
■ On some models, is the Control Lock set?
See “Control Lock” section.
■ On combination oven models, is the lower oven self-
cleaning? The upper oven will not work during the lower
oven Self-Cleaning Cycle.
■ Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes
at 100% cooking power. If water does not heat, call for
service. See “Assistance or Service” section.
Microwave oven makes humming noise
■ This is normal and occurs when the transformer in the
magnetron cycles on.
Microwave oven door looks wavy
■ This is normal and will not affect performance.
Turntable will not operate
■ Is the turntable properly in place?
Make sure turntable is correct side up and is sitting
securely on the turntable support.
■ Is the turntable support operating properly?
Remove turntable. Remove and clean turntable support
and rollers. Replace turntable support. Replace turntable.
Place 1 cup (250 mL) of water on the turntable, then
restart oven. If it still is not working, call for service. See
“Assistance or Service” section. Do not operate the oven
without turntable and turntable support working properly.
Turntable rotates both directions
■ This is normal and depends on motor rotation at beginning
of cycle.
Display shows messages
■ Is the display showing a letter followed by a number?
Clear the display. See “Display(s)” section. If it reappears,
call for service. See “Assistance or Service” section.
Display shows time countdown, but is not operating
■ Is the Timer in use?
See “Timer” section.
Tones are not sounding
■ Are tones disabled?
See “Tones” section.
Fan stays on after cooking is completed
■ Depending on the temperature inside the microwave oven
after a cooking cycle ends, the cooling fan may continue
to run for some time in order to cool the microwave oven.
The turntable may also continue to rotate and the light may
stay on during this time. This is normal. The door may be
opened at any time to add or remove food, and/or to start
another cooking cycle.
Smoke is coming from oven vent during crisping
■ Some smoke is normal and occurs just as in conventional
crisping.
Sparking during crisping
■ This is normal and occurs as fat burns off from past
cooking. Sparking will stop once fat is completely
burned off.
Cooking times seem too long
■ Is the cooking power set properly?
See “Microwave Cooking Power” in the “Microwave Oven
Use” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than that specified in the
“Electrical Requirements” section?
Have a qualified electrician check the electrical system
of the house.
Radio or TV Interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces
clean? Make sure these areas are clean.
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