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GEAppliances.com
Consumer SupportTroubleshooting TipsOperating InstructionsSafety Instructions
Installation Instructions
Problem Possible Causes What To Do
Moisture collects inside
Too frequent or too
(in humid weather, air
long door openings.
carries moisture into
Open containers of water or • Cover or seal open containers. During a defrost cycle,
refrigerator when doors
warm food in the refrigerator. moisture will be removed from the refrigerator, but may
are opened)
return with long or frequent door openings.
Hot air from bottom
Normal air flow cooling motor. In the refrigeration process,
of refrigerator
it is normal that heat be expelled in the area under the refrigerator.
Some floor coverings will discolor at these normal and safe temperatures.
Food freezing in
Food too close to the air vent • Move the food away from the air vent (near the
the refrigerator
at the back of the refrigerator. controls).
Refrigerator control is set • Move the refrigerator control to a warmer
too cold. temperature setting one increment at a time.
Orange glow
Defrost heater is on. • This is normal.
in the freezer
Door bins do not fit
The freezer door bins are • Try to install the bins in both doors.
in the door
a different size than the
refrigerator door bins.
Freezer light does
Some models do not have a • Check for a semi-clear dome light shield in the freezer ceiling.
not work
freezer light. If the dome is opaque white, the model does not have a freezer
light. Check for a door activated light switch on the right side of
the freezer. If there is only a cap in place of a switch, the model
does not have a freezer light.
Light bulb burned out • See
Replacing the light bulbs.
or loose.
Controls do not light up
Some models do not have • If you can read white numbers on the control setting,
lighted controls. the model does not have lighted controls.
Refrigerator light bulb burned • See
Replacing the light bulbs.
out or loose.
Ice bucket does not fit
The freezer shelf is in the • Place the shelf in the lower position. See
Rearranging
under the icemaker
top position.
the shelves
.
Water has poor
Water dispenser has not been • Dispense water until all water in system is replenished.
taste/odor
used for a long time.
Water in first glass
Normal when refrigerator • Wait 24 hours for the refrigerator to completely cool down.
is warm
is first installed.
Water dispenser has not been • Dispense water until all water is system is replenished.
used for a long time.
Water system has been drained. • Allow several hours for replenished supply to chill.
Water dispenser
Water supply line turned off • See
Installing the water line
.
does not work
or not connected.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Air may be trapped in • Press the dispenser arm for at least 2 minutes.
the water system.
Water spurting from
Newly-installed filter cartridge. • Run water from the dispenser for 3 minutes
dispenser
(about 1
1
⁄2 gallons).
Water is not dispensed
Water in reservoir is frozen • Set the refrigerator control to a warmer setting and
but icemaker is working
because the controls are wait 24 hours. If water does not dispense after 24 hours,
set too cold. call for service.
No water or ice cube
Supply line or shutoff valve • Call a plumber.
production
is clogged.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Filter cartridge not • Remove and reinstall filter cartridge, being certain that
properly installed. it locks into place. The blade on the end of the cartridge
should be positioned vertically.
Water is leaking from
Glass not being held under • Hold the glass underneath the dispenser for 2–3 seconds
dispenser
the dispenser long enough after releasing the dispenser button. Water may continue
after button is released. to dispense after the button is released.
Air may be present in the • Dispense water for at least 2 minutes to remove air
water line system, causing from system.
water to drip after being
dispensed.
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