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Consumer Support
Troubleshooting Tips
Operating Instructions Safety InstructionsInstallation Instructions
Before you call for service…
Problem Possible Causes What To Do
Motor operates for
Normal when refrigerator • Wait 24 hours for the refrigerator to completely
long periods or cycles
is first plugged in. cool down.
on and off frequently
Often occurs when large • This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open. • Check to see if package is holding door open.
freezer require more
Hot weather or frequent • This is normal.
operating time. They
door openings.
start and stop often
Temperature controls set • See
About the controls.
to maintain even
at the coldest setting.
temperatures.)
Refrigerator or freezer
Temperature control not set • See
About the controls.
compartment too warm
cold enough.
Warm weather or frequent • Set the temperature control one step colder.
door openings. See
About the controls.
Door left open. • Check to see if package is holding door open.
Freezer door popped open. • See the problem
Freezer door pops open when
refrigerator door is closed.
Frost or ice crystals
Door left open. • Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Food blocking freezer air vents. • Move items away from the back wall of the freezer.
Frequent “buzzing”
Icemaker power switch is in • On power switch models, set the power switch to the
O (off)
sound
the
I (on)
position, but the position. On feeler arm models, move the feeler arm to the
water supply to the refrigerator
STOP
(up) position. Keeping the power switch in the
I (on)
has not been connected. position or the feeler arm in the
ON
(down) position will
damage the water valve.
Small or hollow cubes
Water filter clogged. • Replace filter cartridge with new cartridge or with plug.
Automatic icemaker
Icemaker power switch is not on. • On power switch models, set the power switch to the
does not work I (on)
position. On feeler arm models, move the feeler
(on some models)
arm to the
ON
(down) position.
Water supply turned off or • See
Installing the water line.
not connected.
Freezer compartment too warm. • Wait 24 hours for the refrigerator to completely cool down.
Piled up cubes in the storage • Level cubes by hand.
bin cause the icemaker to shut off.
Ice cubes stuck in icemaker. • Turn off the icemaker, remove cubes and turn the
(Green power light on icemaker back on.
icemaker blinking.)
Ice cubes have
Ice storage bin needs cleaning. • Empty and wash bin. Discard old cubes.
odor/taste
Food transmitting odor/taste • Wrap foods well.
to ice cubes.
Interior of refrigerator • See
Care and cleaning.
needs cleaning.
Slow ice cube freezing
Door left open. • Check to see if package is holding door open.
Temperature control not set •See
About the controls.
cold enough.
• A newly installed refrigerator may take 12–24 hours
to begin making ice cubes.
Moisture forms on
Not unusual during • Wipe surface dry; then adjust the fresh food control
cabinet surface
periods of high humidity. setting one number higher and check again in 24 hours.
between the doors
Refrigerator has odor
Foods transmitting • Foods with strong odors should be tightly wrapped.
odor to refrigerator.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. • See
Care and cleaning.
Refrigerator compartment
No power at outlet. • Replace fuse or reset the breaker.
light does not work
Light bulb burned out or loose. • See
Replacing the light bulbs.
20
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