HWF5I1015 Hisense Series 5I 10kg Max Drum Front Load User Manual

USER’S OPERATION MANUAL

Before operating this unit, please read this manual

thoroughly, and retain for future reference.

English

HWF5

I1015*

HWF5I1015*2HWF5

I1015

HWF5

I1015*3

Thank you very much for choosing our company's products.



Please correctly install and use this product, and do not use this product to wash

clothes that are not suitable for machine washing.



The images in the manual are for illustration purposes only. The appearance,

printing, etc. shall be subject to the actual product.



Our company emphasizes technology updates. In order to enhance the overall

performance of this appliance, we will make technical changes to it without further

notice. Your understanding is appreciated.



This product is for household use only.

The following symbols in this manual are indicated as follows:

Information, suggestions, prompts, or advice

WARNING - GENERAL HAZARD

WARNING - ELECTRIC SHOCK HAZARD

WARNING - BURN HAZARD

WARNING - FIRE HAZARD

Please read the user manual carefully.

CONTENTS

INTRODUCTION

PREPARATION

BEFORE FIRST

USE

WASHING

STEPS

CLEANING AND

MAINTENANCE

TROUBLE-

SHOOTING

MISCELLANE-

OUS

4 SAFETY PRECAUTIONS

22 BEFORE THE FIRST USE

10 PRODUCT DESCRIPTION

11 Specifications

12 INSTALLATION AND CONNECTION

12 Packing/Packaging

14 Removing the transport screws

15 Installation location

15 Adjustable feet

15 Installation clearance

16 Connecting to water supply

19 Connecting and securing the drain hose

20 Connecting to power mains

21 Transportation after installation

26 PROGRAMS AND FUNCTIONS

27 Program table

29 Additional settings and functions

35 Start the program

35 End of the program

38 MAINTENANCE AND CLEANING

38 Cleaning the detergent drawer

39 Cleaning the water inlet hose, detergent drawer outer compartment,

and rubber door gasket

40 Cleaning the pump filter

41 Cleaning the inlet filter

41 Cleaning the outside of your washer

42 TROUBLESHOOTING

45 FAULT CODES AND TROUBLESHOOTING

46 SERVICING

46 USAGE RECOMMENDATIONS

47 RECOMMENDATIONS FOR SPECIFIC STAIN REMOVAL

49 DISPOSAL

36 PROGRAM INTERRUPTIONS AND CHANGES

SAFETY PRECAUTIONS

Please read the manual carefully before using this appliance.

Do not use this appliance if you have not read or understood this

manual.

This manual is applicable to multiple models. Therefore, this manual

may contain functions not covered by this model.

Failure to follow the instructions or improper operation may damage

clothing or the appliance, or cause injury to you. Please place the

manual near the appliance for easy access.

This appliance is intended to be used in household and similar applications

such as:

• staff kitchen areas in shops, offices and other working environments

• farm houses;

• by clients in hotels, motels and other residential type environments;

• bed and breakfast type environments;

• areas for communal use in blocks of flats or in launderettes.

If the appliance is used for professional, for-profit purpose or purpose

exceeding normal use in a household and similar applications, or if the

appliance is used by a person who is not a consumer, the warranty

period shall be equal to the shortest warranty period required by relevant

legislation.

This appliance is not intended for use by persons (including children) with

reduced physical, sensory or mental capabilities, or lack of experience

and knowledge, unless they have been given supervision or instruction

concerning use of the appliance by a person responsible for their safety.

Children should be supervised to ensure that they do not play with the

appliance.

Children of less than 3 years should be kept away unless

continuously supervised.

This appliance can be used by children aged from 8 years and above

and persons with reduced physical, sensory or mental capabilities or

lack of experience and knowledge if they have been given supervision or

instruction concerning use of the appliance in a safe way and understand

the hazards involved.

Children shall not play with the appliance. Cleaning and user maintenance

shall not be made by children without supervision.

The maximum capacity in some cycles for dry clothes to be used is Wash

(10.0 kg).

The recommended maximum capacity may vary among different

programs. For best results, see "PROGRAM TABLE".

To connect the appliance to water supply, make sure to use the

supplied water supply hose and gaskets. Water pressure has to be

between 0.1-1 MPa (1-10 bar; 1-10 kp/cm²; 10-100 N/cm²).

Always use a new water supply hose to connect the appliance to water

supply, do not reuse an old water supply hose.

For appliances with ventilation openings in the base, the ventilation

openings must not be obstructed by a carpet.

If the supply cord is damaged, it must be replaced by the manufacturer, its

service agent or similarly qualiﬁed persons in order to avoid a hazard.

ELECTRICAL SAFETY

This appliance complies with relevant safety standards.

Before connecting the appliance to the power supply, please wait at

least 2 hours to ensure it reaches room temperature.

This appliance must be repaired by an authorized service center, and only

spare parts recognized by the authorized manufacturer shall be used.

Any repairs and maintenance related to safety or performance should

be conducted by trained professionals.

Do not attempt to repair this appliance yourself. Repairs by

unprofessional personnel may cause personal injury or more serious

malfunctions. Please consult your local service center and always

use original spare parts.

Do not attempt to operate the appliance if it is damaged, malfunctioning,

partially disassembled, or has missing or damaged parts, including

damaged wires or plugs.

Do not bend the power cord excessively or place heavy objects on it.

Do not spray water to clean inside or outside the device.

In case of flooding, please disconnect the power plug and contact the

after-sales service center.

Models with drying functions have automatic heating device shutdown

protection to prevent overheating. If the temperature exceeds the

protection temperature, the system will automatically shut down the

heating device, and when the temperature drops below the protection

temperature, the heating device will resume operation.

Do not use multiple outlets, extended power cords, or dual adapters on the

appliance. Do not use an extended cord to connect the appliance to the

power supply.

Do not connect the appliance to the electrical socket of an electric shaver

or hair dryer.

Do not connect the appliance to an electrical outlet specifically designed

for low-load appliances.

Before connecting the appliance to the power supply , ensure that the electric

voltage speciﬁed on the rating plate matches the Voltage of your socket.

The power socket must be safely grounded, and the water supply must

remain unobstructed.

Do not connect the appliance to the power supply with an external

switching appliance (such as a program timer) or connect it to a power

supply that is turned on and off regularly by the power supplier.

The exhaust gas must not be discharged into the flue used to discharge

combustion gases or other fuel exhaust gases.

INSTALLATION

Before using the appliance, be sure to remove the packaging (sponge,

polystyrene foam, etc.) attached to the bottom of the appliance.

Please install the appliance correctly according to the instructions

and connect the water and electricity (see "INSTALLATION AND

CONNECTION"). The connection of water and electricity should be carried

out by fully trained technicians or professionals.

Do not install this appliance in places where door opening is restricted.

Do not install the appliance in an area where the temperature may drop

to 5°C below, otherwise, the parts may be damaged when water freezes.

Place the appliance on a sturdy flat surface. If the appliance is installed on

a high platform, it must be secured to prevent it from tipping over.

The end of the drain hose should be placed in the drainage system.

This appliance must not be stored or used in any outdoor locations.

Avoid lint accumulation near the appliance.

Do not install the appliance near heaters or any flammable items.

Do not install the appliance in locations where gas leakage may occur.

Please ensure good ventilation conditions to avoid the gas generated by

this appliance from flowing back into the room, thereby causing a fire.

USAGE

Before the first use, remove the transport screws; Otherwise, serious

damage may occur when the machine is turned on (see "INSTALLATION

AND CONNECTION/REMOVAL OF TRANSPORT BOLTS"). Such damage

is not covered under warranty.

Inspect the appliance to see if it has been damaged during

transportation. Never operate the appliance in a damaged condition.

Use detergents suitable for the appliance cleaning and clothes washing.

We are not responsible for damage or discoloration of seals and plastic

parts caused by the use of bleach or dyes.

Do not attempt to separate any panels or disassemble the appliance.

Do not use sharp objects like pins, knives, or fingernails to press the

button.

Do not use wet hands to touch the power plug or operate the appliance.

This appliance is only suitable for ordinary washing or drying of clothes

(models with drying function), not for dry cleaning.

Because the appliance is heavy, you may injure yourself trying to lift it. Do

not lift the appliance yourself; your hands may be cut by its sharp edges.

Do not grasp the appliance by its protruding parts. The protruding parts on

the appliance may break when lifting or pushing the appliance.

Do not wash clothes with large buttons or other heavy metal items. Make

sure all the pockets in the laundry are empty. To prevent odors and mildew,

open the door after the wash cycle ends and let the drum air dry.

Do not leave metal objects in the drum for a long time.

The door glass may break due to strong impact, so be careful when using

the appliance.

Place the laundry completely inside the drum so that the clothes will not be

caught by the door.

When the appliance is not in use, turn off the water supply and unplug the

power cord from the power socket.

Do not put animals (such as pets) into the appliance.

TRANSPORTATION/TRANSPORT AFTER INSTALLATION

If you plan to move the installed appliance, install the transport

screws (See "INSTALLATION AND CONNECTION/MOVING AND

TRANSPORTING AFTER INSTALLATION"). Before installing the transport

screws, unplug the power plug!

After the washing program ends, turn off the tap and unplug the

power plug. Never unplug an appliance by pulling on the power cord.

Always firmly grasp the power plug and pull it directly out from the socket.

Do not use detergents containing solvents, as these may release toxic

gases, damage the appliance, and cause fire or explosion hazards.

Do not force the door open while the appliance is in operation (high

temperature washing/dehydrating).

Do not use the appliance after cleaning with industrial chemicals.

The wastewater discharged during high-temperature washing is hot, so

do not touch it to prevent burns.

Clothes stained with substances such as cooking oil, acetone, alcohol,

gasoline, kerosene, stain removers, turpentine, wax and wax removers

should be washed first with hot water and plenty of detergent, then washed

in the drum.

Use softeners or similar products according to the instructions for use with

the softener.

Please remove all items from the garment pocket, such as lighters and matches.

BURN HAZARD

The door may become hot during washing and drying. Be careful to avoid

burns. Do not let children play near the door. Do not touch the door glass

during the operation of the appliance.

WATER LEAKAGE PROTECTION (while the appliance is on)

If the water level in the appliance exceeds the normal level, the water

level protection function will be activated. This function will stop the water

supply and start draining. The current program is interrupted and an error

message is reported.

Do not wash or dry items such as foam rubber (latex foam), shower caps,

waterproof fabrics, rubber products, clothes with foam rubber pads, or

pillows in the drum.

WARNING

If your appliance has a drying function, do not stop the program before

the drying cycle ends. If you need to interrupt the program for any reason,

carefully remove the clothes to avoid burns. Quickly remove the clothes

and spread them out to cool down quickly.

CHILD SAFETY

Before you close the appliance door and run the program, please ensure

that there is only clothing in the drum. Make sure that no children climb

into the appliance and close the door from the inside.

Do not let the appliance door stay open. Children may hang on the door or

climb inside the appliance, causing damage or injury.

Keep all packaging materials in a place out of the reach of children, as

these may be dangerous.

Keep detergent and softener out of the reach of children.

SERVICING

The user shall be responsible for the maintenance cost of damage caused

by improper connection, improper installation and use, or repair by

unauthorized personnel, as such damage is not included in the warranty.

The warranty does not include consumables, slight color deviations,

increased noise due to device aging (which does not affect the functionality

of the device), and cosmetic defects of parts (which do not affect the

functionality and safety of the appliance).

PRODUCT DESCRIPTION

FRONT

1 Control panel

2 Knob

3 Detergent drawer

4 Door

5 Drain pump filter door cover

BACK

1 Water inlet hose

2 Power cord

3 Drain hose

4 Adjustable feet

5 Transport screw

The illustrations in this manual are for demonstration purposes only. Due to product improvements

and series expansion, the product appearance, color, and functional components you receive may

differ from the illustrations in this manual. Please refer to the actual product.

SPECIFICATIONS

(DEPENDING ON THE MODEL)

Maximum load

10.0kg

Net weight

65kg

Rated voltage

220-240V~

Frequency

50Hz

Rated power

1900W

DIMENSIONS (MM)

Index Dimensions (mm)

A 595

B 845

C 515

D 550

E 580

F 1075

E = Appliance depth

F = Depth with door open

INSTALLATION AND CONNECTION

PACKING/PACKAGING

Please first remove all the packaging and foam, especially the foam base. When unpacking the

device, please do not use sharp objects to damage it. Keep packaging materials (plastic bags, other

plastic parts, etc.) out of reach of children.

The process of packing the machine is just the opposite of unpacking above.

Please check the device for any damage. If damaged, do not use it, and immediately contact

after-sales service.

The accessories included with this appliance include one or more of the following:

• User Manual;

• 4 transport screw covers;

• Water inlet hose;

• Water drain hose bracket;

• Wrench;

• Noise reduction board/sponge strip/none (subject to the actual model).

Different models have different configurations, and the accessories included with this device are

subject to the actual configuration of the model.

INSTALLATION METHOD OF THE NOISE

REDUCTION BOARD:

Right-angle indentation

Remove the release paper from the

double-sided tape around the edges

Pump

Before installing the noise reduction board, align

and attach the sound-absorbing cotton along

the right-angle crease on the bottom cover (this

step can be skipped for some models without

sound-absorbing cotton).

Peel off the release paper from the

double-sided tape around the bottom

cover.

Tilt the appliance at a 40° angle, with the right-

angle notch facing the front of the appliance

as shown in the illustration. Insert the oblique-angle

notch between the two foot screws at the rear of

the appliance until fully inserted. Close the bottom

panel so that it fits tightly against the bottom of the

appliance.

Use your hand to press the double-

sided tape around the edges firmly,

ensuring the noise reduction board is

securely attached to the appliance body.

INSTALLATION METHOD OF THE SPONGE

STRIPS:

Remove the release paper from

the double-sided tape

Peel off the release paper from the double-sided

tape on the sponge strips.

Tilt the appliance at a 40° angle, stick

2 long sponge strips on the front and

rear support positions at the bottom of

the appliance body, and stick 2 short

sponge strips on the left and right

support positions.

Use your hand to press and firmly attach the

sponge strips.

REMOVING THE TRANSPORT SCREWS

After removing all packaging, remove the transport screws. Otherwise, this equipment may be

damaged during use. Such damage is not covered under warranty.

The power

cord clamp is

configured here

and needs to be

removed. (Not

available for some

models)

Place the drain hose aside.

Using a suitable wrench to

loosen the 4 screws on the back

by turning counterclockwise in

the direction indicated by the

arrows.Loosen each screw by

approximately 30 mm.

Pull out the 4 transport

screws horizontally.

Horizontally pull out the

transport screws together

with the rubber and plastic parts.

Use transport screw covers

to cover the screw holes.

(Transport screw covers and

instruction manual are included

in the supplied accessories.)

Please keep the transport screws for future transportation. If reinstallation of the transport screws

is required, follow the above steps in reverse order.

INSTALLATION LOCATION

Please place the appliance on a solid surface and keep it steady. The flat surface should be kept

clean and dry; otherwise, the appliance may slip. Also, clean the bottom of the adjustable feet.

ADJUSTABLE FEET

Use a spirit level and a suitable wrench.

Adjust the level by rotating the adjustable feet.

The adjustable feet allows for 2 cm of level

adjustment.

After adjusting the height, tighten the

lock nut anticlockwise using a suitable

wrench (see the figure).

If the equipment is not placed steadily, it may cause vibration, sliding, and noise. The damage

caused by improper level adjustment is not covered by the warranty.

During appliance operation, abnormal or noisy sounds may occur, which are mainly caused by

improper installation.

INSTALLATION CLEARANCE

Space should be left between the appliance and the walls or furniture. To ensure optimal operation

of the appliance, leave some clearance on all sides as shown in the figure.

Failure to maintain the minimum required clearance may result in safety hazards, abnormal operation.

Overheating may also occur (Figures 1 and 2).

CONNECTING TO WATER SUPPLY

Different models have different water inlet hoses. Connect the inlet hose to the tap properly according

to the actual hose.

European water inlet

hose connection

AquaStop connection

Chinese water inlet

hose connection

To ensure normal operation, the inlet water pressure must be between 0.1-1 MPa (1-10 bar,

1-10 kp/cm

, 10-100 N/cm

). The minimum dynamic water pressure can be determined by measuring

the water flow. Open the tap fully and 3 liters of water should flow out within 15 seconds.

Use the new water hose that comes with the appliance. Do not use old water hoses or other water

hoses.

Ensure the water hoses are not damaged. If the water hose is aged, brittle or cracked, it must be

replaced.

The appliance can only be connected to a cold water inlet and cannot be connected to a hot water inlet.

EUROPEAN WATER INLET HOSE CONNECTION

Gently tighten the water hose by hand to ensure a good seal (maximum torque: 2 Nm). Check whether

there is any water leakage at the seal.

Do not use pliers or similar tools to avoid damaging the threads of the nut.

AQUASTOP CONNECTION

If the internal pipes or water hoses are damaged, the shutdown system will be automatically activated to cut off the

water supply to the appliance. In this case, the control window (a) will turn red. Please replace the water pipes.

The AquaStop system contains an electric valve; therefore, do not immerse the water hose equipped with the

AquaStop system in water.

The water hose can also be connected without using a check valve.

CHINESE WATER INLET HOSE CONNECTION

1. Select a suitable water tap; the front end length of the water tap must be greater than 10 mm. The outlet end face

must be kept flat. If it is uneven, file it flat with a file to prevent water leakage after installation, as shown in Figure 1.

2. Push the slider downward to detach the water inlet hose connector from the water inlet assembly, as shown in

Figure 2.

3. Loosen the 4 screws on the water inlet hose connector, then connect the water inlet hose connector to the water

tap (if the water tap diameter is too large and cannot connect to the water inlet hose connector, loosen the 4

screws and remove the bushing), as shown in Figure 3.

4. Evenly tighten the 4 screws on the water inlet hose connector, then tighten the nuts, as shown in Figure 4.

5. If the appliance is to be used once or multiple times within a week, push down the slider and do not disassemble

the water inlet hose connector to prevent damage to the fixing screws.

Note: The exposed thread length before tightening the fastening nut is approximately 4 mm; after tightening, the

exposed thread length is less than 2 mm, as shown in Figure 4.

Suitable

Outlet end face

Water inlet hose

connector

Water inlet hose

Screw

Bushing

Screwdriver

Nut

Before tightening, the

length is about

4 mm; after tightening,

it is less than 2 mm

CHECK THE CONNECTION BETWEEN THE WATER

INLET HOSE AND THE WATER TAP

1. Gently pull the water inlet hose to check if the connection is secure.

2. Open the water tap to check for any leaks.

3. The water inlet hose should be free of twists and bends.

4. Before each use, check the water inlet hose connection to prevent improper connection.

CONNECTION BETWEEN THE WATER INLET

HOSE AND THE APPLIANCE

Connect the water inlet hose nut to the appliance water inlet valve connector, tighten the nut, and

gently shake it to check if it is tightened, as shown in the right figure.

Water inlet hose nut

Water inlet

valve connector

Rubber gasket

Note:

1. Tighten evenly and do not screw into the water inlet hose, otherwise the water inlet hose joint will

be damaged.

2. Do not remove the rubber gasket. Check whether the rubber gasket is detached or damaged every

time you use the appliance. If there is any damage, contact after-sales immediately.

CONNECTING AND SECURING THE DRAIN HOSE

Put the drain hose into the washbasin or bathtub, or connect it directly to the drain outlet (the minimum

diameter of the drain hose is 4 cm). The vertical distance of the drain hose from the ground is 70-100

cm. There are three ways to connect the drain hose (A, B, C).

Maximum 100 cm

Minimum 70 cm

Maximum 90 cm

Put the end of the

drain hose into the

sink or bathtub.Use cable

ties to secure the drain

hose through the elbow

bracket to prevent it from

slipping.

Place the drain hose

directly into the sink

drain outlet.Do not use a

small sink. Note that the

drained water may be hot.

Connect the drain

hose to the drain

outlet on the wall with

the water storage bend,

and install it correctly for

cleaning.

The drain hose must

be fixed to the hose

clamp on the back of the

appliance as shown.

The hose clamp is not

allowed to be removed,

otherwise, it will cause

improper washing.

Make sure the drain hose is not damaged.

Failure to properly install the drain hose may result in safety hazards or abnormal operation.

CONNECTING TO POWER MAINS

2 hours

Before connecting the appliance to the power supply, please wait at least 2 hours to

ensure it reaches room temperature.

This appliance is connected to a grounded power socket, and there should be no obstructions between

the appliance and the socket. The power socket should have compliant grounding protection. For basic

information about the appliance, please refer to the nameplate.

It is recommended to use overvoltage protection devices to protect this appliance from

lightning strikes.

Do not use an extension cord to connect the appliance to the power supply.

Do not connect the appliance to a power outlet designated for light-load appliances.

Please do not plug or unplug the appliance with wet hands.

The repair and maintenance of this appliance should be handled by professionally trained

personnel.

Only personnel authorized by the manufacturer can replace a damaged power cord.

TRANSPORTATION AFTER INSTALLATION

If you need to transport an installed device, first unplug the power plug, turn off the tap, remove

the water inlet and drain hoses, and make sure the detergent box and door are closed properly.

Be sure to reinstall the transport screws to prevent vibrations during transport from damaging the

device (see "INSTALLATION AND CONNECTION/REMOVING THE TRANSPORT SCREWS/RODS").

If you accidentally lose the transport screws, you can order them from the manufacturer.

Pack all packaging materials (plastic bags, other plastic parts, etc.).

The device is heavy. Please use at least two people to move it. When transporting, do not hold

protruding parts such as the door, top cover, etc., to prevent them from falling off or being damaged.

After transport, let the device sit for at least 2 hours before connecting it to the power supply. The

device should be installed and connected by trained technicians.

Please read the instructions carefully before reconnecting the device. Damage caused by

improper connection or use is not covered by the warranty.

Transport and Handling Method

Handling Method

BEFORE THE FIRST USE

THE FIRST USE

The appliance has been tested before leaving the factory, and there may be a small amount of water residue. It is

recommended to run the "Drum Clean" (or other high-temperature) program before use to clean the residual water in the drum.

• Connect the power and turn on the tap. Do not put clothes in the drum. Select and start the program.

Do not use solvents or cleaning agents that may damage the appliance (please follow the recommendations

and warnings provided by the cleaning agent manufacturer).

PAY ATTENTION TO CLOTHING LABELS

Washing Maximum

water

temperature

95°C

Maximum

water

temperature

60°C

Maximum

water

temperature

40°C

Maximum

water

temperature

30°C

Hand wash

only

Do not wash

Rinsing Rinse in cold water Do not rinse

Dry cleaning It can be dry cleaned.

No restrictions on

detergent

Dry clean with

petroleum solvent

R11 and R113

Dry clean with

kerosene, pure

alcohol, and R113

Do not dry clean

Ironing Maximum ironing

temperature 200°C

Maximum ironing

temperature 150°C

Maximum ironing

temperature 110°C

Do not iron

Drying Dry flat (placed on a

flat surface)

Drip dry

Line dry

High heat

Low temperature

Do not dry

PREPARATION FOR WASHING

1. Classify clothing according to its type (cotton, blended fiber, silk, wool, etc.), label requirements, color (white,

colored, etc.), degree of soiling, etc.

2. Empty all pockets. Remove metal items that could damage clothing or the appliance. Fasten buttons and turn

garments with buttons or embroidery inside out. Zip up and tie any drawstrings.

3. Place sensitive clothing and small, lightweight clothing into a mesh laundry bag and wash them together with

other clothing.

4. For clothes with pilling surfaces or long pile fabrics, please turn them over before washing.

5. Stains will be difficult to clean after being left for a long time. Please pre-treat the soiled areas such as the cuffs

and collars of your clothes before washing (refer to "RECOMMENDATIONS FOR SPECIFIC STAIN REMOVAL").

6. Do not wash heavy quilts, plush toys, or clothes in laundry bags separately to avoid unbalance error.

CLOTHES THAT ARE UNSUITABLE FOR BOTH

WASHING AND DRYING

Leather or fur products

(may cause deformation)

Rayon and its blended fabrics

(may cause discoloration or

deformation)

Rubber-made or large-sized thick

mats

(may cause damage or malfunction)

Others:

Wrinkled or embossed processed

clothing; coated down clothing; crepe

fabrics;

Clothing prone to deformation (suits,

jackets, ties, dresses, etc.);

Clothes prone to pilling (silk velvet or

cotton velvet).

Hats containing hard

materials (may damage the

washing machine and cause

malfunctions)

Seat cushions, pillows, items

containing cotton wool, foam,

and other sponge materials, and

carpet covers

(may cause damage or

malfunction)

CLOTHES THAT ARE UNSUITABLE FOR DRYING

(APPLICABLE TO MODELS WITH A DRYING FUNCTION)

Any clothing marked with

any of the above symbols

(may damage the clothing)

Woolen clothing

(may cause shrinkage and

pilling)

Tights and stockings

(may cause damage or

deformation)

Starched clothing

Mats and fur clothing

(may cause damage or

malfunction)

Quilt

(may cause damage or

malfunction)

Clothes with lace and

embroidery and new synthetic

fibers (ultra-fine fibers)

(may cause deformation)

Silk

Non-washable•Dryable/Non-dryable clothes include, but are not limited to, the above-mentioned clothes.

Check the clothing label to confirm that the garment has a machine-washable/dryable symbol.

Wet clothes that are still dripping are not suitable for drying and may cause the appliance to alarm.

ADD DETERGENT/SOFTENER

DETERGENT DRAWER

Prewash compartment

Main wash compartment

Softener compartment

PRECAUTIONS FOR USE

1. Always use a high-efficiency neutral low-foaming detergent suitable for this appliance. The amount of detergent to

be used depends on the type of clothing, degree of soiling, color of clothing, and washing temperature. Please add

an appropriate amount according to the detergent manufacturer's instructions.

2. Excessive detergent may cause foaming, which will affect the washing effect. If the appliance detects too much

foam, it may pause the program for defoaming.

3. If insufficient detergent is used, it may result in poor washing performance and could also lead to the formation of

limescale in the drum and water hoses.

4. When adding powder detergent, we recommend adding it immediately before the wash program starts. If you add

detergent in advance, make sure that the detergent drawer is completely dry; otherwise, the powdered detergent may

harden and clump before the washing program begins.

5. If you are using the "Reservation" function (if available) or have selected the "Pre-Wash" function (if available), do

not use liquid detergent, as liquid detergent will be dispensed immediately and may become sticky in the dispenser

drawer or drum.

6. Do not allow detergent to harden, as this may cause clogging, poor rinsing, or odor.

7. Pour the softener into the compartment marked with the "

" symbol in the detergent box and follow the

instructions on the softener packaging. Do not add more softener than the MAX mark on the softener compartment,

otherwise the softener will be added to the clothes too early, resulting in poor washing results.

8. Keep detergent and softener out of the reach of children.

9. Corrosive descaling agents may damage the appliance. Do not use solvents. Do not wash clothing that has been

cleaned with solvents or flammables.

10. If you use modern phosphate-free detergent, white residue (streaks, etc.) may appear on black clothing. In this

case, you can scrub off the white stripes and then use a liquid detergent.

11. Before starting a program, gently close the detergent drawer. Closing the detergent drawer forcefully may cause

the detergent to spill into other compartments or be placed in the drum earlier than the time set in the program. When

closing the detergent drawer, be careful not to get your hands caught.

12. At the end of the program, a small amount of water may remain in the dispenser drawer.

13. The detergent dispenser drawer is not designed for adding disinfectants. It is not recommended to use

disinfectant. If disinfectants are necessary, make sure to choose products designed for fabrics. Avoid using

disinfectants containing strong corrosive or bleaching agents. Use only after proper dilution, and strictly control the

concentration and frequency of use (it is recommended to use no more than once a month) to prevent damage to

equipment or fabrics.

INSTALLING/USING THE BAFFLE

If your accessories are equipped with baffles, follow the steps below to install the baffles in place for a better

detergent dissolution effect when using detergent.

1. Pull out the detergent drawer. Press the small tab in the detergent drawer to pull out the detergent drawer.

2. With the scale line of the baffle facing the operating side, first, insert the two guide posts on one side of the baffle

into the slots, then gently pull the detergent drawer, and finally, insert the two guide posts on the other side into

the slots on that side.

3. Slide the baffle forward and downward to lower the baffle.

4. Put the detergent drawer back into place.

When using powdered detergent or gel detergent, always remove the baffle to prevent detergent residue.

PUT IN THE LAUNDRY

Open the machine door, make sure there is no foreign matter in the drum, and put the clothes loosely into the drum.

Close the door until you hear a "click" indicating it is securely closed.

Do not overload the drum! Refer to the "PROGRAM TABLE" for the maximum load. If the drum is too full, the

clothes may not be cleaned effectively.

Please put the laundry into the drum completely to prevent the clothes from getting caught in the door.

PROGRAMS AND FUNCTIONS

CONTROL PANEL

Please refer to the actual product for the final print

Power

Used to turn on/off the

device power.

Start/Pause

Used to enter the ready-

to-start state, activate the

startup process, and pause

the program.

Cycle Selector

Turn the knob to select the

program.

Conﬁrm Start

Used to confirm and

ultimately start the device.

It must be pressed within

60 seconds after the "Start/

Pause" key is pressed

when the device is in the

start preparation state.

Quicker

Short press the button to

reduce the washing time of

the program.

Long-press turns the Child

Lock function on/off.

Extra Rinse

Press to increase the

number of extra rinses for

the program.

Press and hold to turn the

mute function on/off.

Spin

Press to select the

program's spin speed.

* Pre Wash

Long press to turn on/off

the prewash function of the

program.

Temp.

Press briefly to select the

washing temperature of the

program.

* Steam

Press and hold to activate/

deactivate the steam function.

Option

Press this button to select

additional functions for the

program.

Delay End

This function allows you to

schedule laundry at your

convenience.

APP

Short press to turn on/off the

device's APP remote control.

* Connect

Long press to turn on/off the

Wi-Fi function of the device.

Display

Used to display the remaining

time of the program,

reservation time, fault code,

and other related information.

*Extra Function: Hold 3 sec.

For extra function:

Press and hold for 3 seconds.

PROGRAM TABLE

Turn on the power of the appliance and turn the main knob to select the appropriate program (depending on the type

of clothing and the degree of dirtiness). During operation, the main knob will not turn automatically.

Program

Maximum

load (kg)

Maximum

speed

(rpm)

Program description

Power 49'

(--, 20°C, 30°C, 40°C)

5 1500

This program is suitable for washing a small amount of

heavily soiled laundry, with an intensive wash cycle in a

short period of time.

Cotton

(--, 20°C, 30°C, 40°C,

60°C, 90°C)

10 1500

This program is suitable for washing cotton or linen

fabrics that are moderately and heavily soiled.

Synthetics

(--, 20°C, 30°C, 40°C,

60°C)

5 1500

Wool

(--, 20°C, 30°C, 40°C)

2 600

This program is suitable for washing machine washable

woolen clothes (refer to the laundry label requirements).

Quick 15’

(--, 20°C, 30°C, 40°C)

2 800

This program is suitable for washing a small amount

of laundry or lightly soiled laundry. If you change the

default setting, the washing time will be longer.

Drum Clean

(90°C)

/ 800

This program is used to clean the drum and remove

detergent residues, as well as bacteria that accumulate

and grow when washing at low temperatures. Do not

add detergent/softener for this program.

Rinse+Spin

10 1500

This program is for separate rinsing and spinning of

laundry. Do not add detergent for this program.

Spin

10 1500

This program is used for separate spinning of laundry.

Do not add detergent/softener for this program.

Bedding

(--, 20°C, 30°C, 40°C,

60°C)

3 1500

This program is suitable for washing large-sized clothes,

such as curtains, sheets, quilt covers, etc.

Sportswear

(--, 20°C, 30°C, 40°C)

4 1000

This program is suitable for washing machine washable

sportswear clothing.

Delicates

(--, 20°C, 30°C, 40°C)

3 600

This program is suitable for washing machine washable

silk fabrics (refer to the laundry label requirements). It is

not recommended to add softener for this program.

Allergy Care

(60°C)

2 1500

This program is suitable for washing clothes that are

resistant to high temperatures and are not easy to fade.

It removes allergens such as pollen, mites, parasites,

etc. through high temperatures.

This program includes the steam wash function by

default and it cannot be canceled.

Auto

(--, 20°C, 30°C, 40°C)

6 1500

This program can automatically adjust the main wash

time and rinse times according to the weight of the

laundry and is suitable for washing lightly soiled clothing.

This program is suitable for washing synthetic

fabrics with a moderate soil levels.

Program

Maximum

load (kg)

Maximum

speed

(rpm)

Program description

Additional Cycles

Baby Care

(40°C, 60°C, 90°C)

2 1500

This program is suitable for washing baby clothes,

underwear, etc., and sterilizes them at high

temperatures. It is not recommended to add softener for

this program.

Down

(--, 20°C, 30°C, 40°C)

3 600

Pet

(--, 20°C, 30°C, 40°C，

60°C)

5 1500 It is suitable for washing clothes with pet hair.

This program is suitable for machine-washable items

filled with down, such as pillows, mattresses, and bed

covers, as well as items filled with synthetic fibers.

(1) Water temperature: Select the appropriate water temperature according to the selected washing

program. When washing, follow the clothing manufacturer's washing label or instructions to avoid

damaging the clothing.

(2) The actual water temperature may differ from the stated program temperature.

(3) Test results depend on water pressure, water hardness, inlet water temperature, room temperature,

type and amount of laundry, degree of soiling, detergent used, power supply fluctuations and other

options selected.

(4) If you add too much laundry during the wash cycle, the laundry may be washed less efficiently

because the machine initially detects a lower weight and adds less water. Insufficient water can also

cause damage to the laundry and the wash time will be longer.

(5) Drum Clean (if available): The drum must be emptied before using the Drum Clean program. It is

recommended to run it at least once a month.

(6) For descaling, use a descaling agent with corrosion protection (only use non-corrosive descaling

agents and follow the instructions for use of the descaling agent). Run the "Drum Clean" (or other high

temperature) program several times to remove any descaling agent residues and complete descaling.

It is recommended to descale at least once every six months.

The maximum or nominal load applies to laundry prepared in accordance with the relevant

provisions of standard IEC60456.

For better washing performance, we recommend that you fill no more than 2/3 of the drum volume

when using the Cotton program.

Note for Additional Cycles:

Users need to enable the device's APP remote control module and connect the APP on their

smartphone to use Additional Cycles. When the device is not connected to the network, the default

program for Additional Cycles is "Pet". After connection, users can select "Pet," "Down," "Baby

Care," and other programs in Additional Cycles through the mobile APP.

Australian Performance Testing Programmes:

The program 'Cotton+Press Option 5 Seconds' is recommended for a normally soiled load of 10 kg.

The loading procedure for the performance program is as follows:

From bottom to top, in order: first half of the bed sheets, then all bath towels, tablecloths, shirts, T-shirts,

and pillowcases, followed by the remaining half of the bed sheets. All underwear, dishcloths, and

handkerchiefs should be placed in the gaps.

Note

ADDITIONAL SETTINGS AND FUNCTIONS

The program comes with default settings, and some functions can be changed by user. You can adjust the settings

by pressing the corresponding function button (before pressing the Start/Pause button).

Some settings cannot be selected or changed in some programs. These settings will not light up, and the buttons are

inactive (see "FUNCTION SELECTION TABLE").

Most functions can only be set in standby mode, i.e., before a program starts. After starting the program, most

functions cannot be adjusted anymore.

Power

Used to turn the device's power on or off.

If you need to shut down the program during operation, press and hold the "Power" button to shut down.

In standby mode, after a program ends, if no operations are performed for a period of time, the device will automatically shut down.

Start/Pause

Used to enter the ready-to-start state, activate the startup process, and pause the program.

Press this button to enter the ready-to-start state and start a 60-second countdown. Within these 60 seconds, the device

awaits the confirmation operation of the "Confirm Start" button. If the "Confirm Start" button is not pressed within 60 seconds,

the device will automatically exit the ready-to-start state.

Conﬁrm Start

To ensure child safety, the "Confirm Start" button must be pressed within 60 seconds after the "Start/Pause" button is pressed.

This button serves as the final confirmation for startup. The device will formally start only if the "Confirm Start" button is

pressed while it is in the ready-to-start state.

The device cannot be started if the door is not closed or the door lock is not locked.

Quicker

This function can shorten the washing time and speed up the washing process. Press this key. When the icon lights up, the

quick wash mode is activated. For each shorter time gear selected, the maximum laundry load capacity is reduced to half

that of the preceding gear. Press this button repeatedly until the icon turns off to disable this function; the washing time and

maximum laundry load capacity will return to their initial settings. The selectable acceleration gears may vary depending on the

model and program. For programs with auto-weighing, this function will pause auto-weighing when enabled. The auto-weighing

feature will resume after it is disabled.

To prevent children from operating the device accidentally and protect their safety, this device is equipped with a child lock

function.

Long-press the button, the Child Lock icon "

" lights up and the child lock function is turned on. The same operation can be

used to disable the Child Lock.

When the child lock is activated, only the Power button (for turning off the appliance) and the child lock release function remain

operable. All other buttons and knob operations are locked. The child lock function is automatically released when the program

ends or after a restart.

Extra Rinse

The function is used to increase the additional rinse times for the program.

Before starting the program, short press the button, the " " icon lights up, and the "Extra Rinse" function is

turned on. The same operation can be used to turn off this function.

By adding an extra rinse, the program will perform an additional rinse cycle before softening, and the total

program running time will be increased accordingly.

Press and hold this button to mute all prompt sounds except the alarm sound, reducing noise.

When the device is in standby, pause, or running state, long-press the button, the " " icon lights up and the

Mute function is turned on. Except for the alarm sound, all sounds of the device are muted.

The same operation can be used to disable the Mute function, and all notification sounds will be restored.

Spin

This function can adjust the program's spin speed before the program starts. Press this button; the current

spin speed will be displayed for the first time. Continue to press to cycle through the set gears (when the

spin speed is set to "0", the device will drain water only without spinning).

* Pre Wash

This function can add a prewash process before the main wash phase to enhance the washing effect.

Before starting the program, press and hold this button to turn this function on/off.

When you select the prewash function, please add detergent to the prewash compartment of the detergent

box.

Temp.

This function changes the temperature of the selected program.

Each program has a preset temperature. Before starting the program, press this button; the current set

temperature will be displayed for the first time. Press again to cycle through the set temperature gears

(-- indicates cold wash).

The heating temperature that can be set for each program is different.

* Steam

This function can add a steam wash program to the washing process.

Before starting the program, press and hold this button. The " " icon will light up, and the "Steam" function

will be activated. The same operation can be used to turn off this function.

Option

This function selects additional functions for the current program before the program starts. The

corresponding icon will light up after the additional function is selected. The additional functions that can be

selected for each program are different.

Cold Wash

The additional function uses cold water for washing. It can automatically adjust the washing intensity and

water level to achieve energy-saving and environmentally friendly washing performance.

Anti Crease

The additional function is used to turn on the anti-crease mode. After the program ends, the inner drum

rotates intermittently to prevent creases from being generated when clothes are not taken out for a long time.

When the additional function is turned on, the program automatically enters the anti-crease mode at the

end. During the anti-crease function, pressing any button or turning the knob will end this function. If no

operation is performed, the program will automatically end after a maximum of 12 hours by default. When

the dehydration speed is set to "0", the anti-crease function cannot be set.

Delay End

This function allows you to schedule laundry at your convenience.

After selecting the program and function, make a delay end schedule. Press this button, and the reservation

icon lights up, allowing you to enter the reservation time settings. Press again to cycle through the preset

time gears. Each time you press it, the time changes by 1 hour. The maximum time you can choose

is 24 hours. The delay end time is the completed time of the program and includes the entire program

operation time, so the delay end time must be greater than the program operation time. After selecting the

reservation time, first press the "Start/Pause" button, then press the "Confirm Start" button within 60 seconds

to confirm and begin the reservation process. During the schedule process, the "

" icon on the display will

light up or flash. After the schedule process is completed, the icon will go out. If the Delay End function has

been selected before the program starts, it can be canceled by selecting another program or function button.

After the program is started, if you need to cancel the Delay End function, you need to shut down and restart.

APP

The function activates the APP remote control module of the device.

Short-press the button, the " " icon lights up, and the APP remote control module of the device is activated.

The same operation can be used to turn off this function.

Before activating the APP function, check and make sure that the Wi-Fi function is turned on and connected

normally.

When the Wi-Fi function is turned on and connected normally, and the "

" icon on the screen is not lit,

you can view the status or set the program parameters and function items (depending on the different

permissions of the model) through your mobile phone, but you cannot start the program remotely.

When the Wi-Fi function is turned on and connected normally, and the "

" icon on the screen is lit, you can set

the program parameters and function items through your mobile phone, and you can start the program remotely.

Once the Remote Control is activated, if the door of the appliance is opened at any time before it starts, the

remote activation function will be canceled.

You need to enable Remote Control again to remotely start the program.

After turning on the Remote Control mode, if there is no operation on the entire machine and the App for

a period of time, it will enter the Energy Saving mode, and it will automatically shut down if there is no

operation within 7 days.

After the Remote Control is started, children should be closely monitored to prevent them from crawling into

the drum and causing danger.

* Connect

Wi-Fi intelligent control function is supported on this device. Long press this button, the " " icon flashes,

and the Wi-Fi function is turned on. The same operation can be used to turn off the Wi-Fi function.

Network configuration steps:

1. Press the Power button to turn on the machine.

2. Long-press the "*Connect" button until the "

" icon flashes and " " is displayed on the screen.

3. Open the APP, and follow the instructions to connect the appliance to the network.

4. If not successful, you can start over from step one.

After the appliance is successfully connected to the network and paired, the Wi-Fi icon stays solid. The

remote control module of the appliance is activated, and the appliance can be remotely controlled through

the mobile APP.

Display

Used to display the remaining time of the program, reservation time, fault code, and other related information.

Icon description

Door lock indicator icon. When the door lock is locked, this icon lights up. Do not force the

door open at this time to avoid causing injury.

FUNCTION SELECTION TABLE

Program

Temp.

*Steam

Spin

*Pre Wash

Extra Rinse

Quicker

Delay End

Cold Wash

Anti Crease

Power 49' • - • • • • - • • - •

Cotton • • • • • • • • • • •

Synthetics • • • • • • • • • • •

Wool • - • - • • - • • - -

Quick 15' • - • - • • - • • - •

Drum Clean - - - - - • - • • - -

Rinse+Spin - - • - • • - • • - •

Spin - - • - - • - • • - •

Bedding • - • • • • - • • • •

Sportswear • - • • • • - • • • •

Delicates • - • - • • - • • -

Allergy Care -

• • • • - • • - •

Auto • • • • • • - • • - •

Baby Care •

• • • • • • • - •

Down • - • - • • - • • - •

Pet • • • • • • - • • • •

• The function is optional

- The function is not optional

Function default and cannot be canceled

SMART NETWORKING

Enter the "Settings" interface of your smartphone or tablet PC, enable Bluetooth and wireless connections, and

connect to a wireless network.

Note:

This appliance supports 2.4 GHz Wi-Fi.

When the Wi-Fi function is activated, the energy consumption of the appliance will increase. However, the Wi-Fi

power is less than 2W, so it has no impact on the energy efficiency rating of the appliance.

Download

In the app store on your smartphone or tablet PC (Google Play Store or Apple App Store), you can find the

ConnectLife application, download and install it.

Note:

To improve performance and experience, the application may be updated without notice.

You need to log in to ConnectLife with your account first. If you don't have a ConnectLife account, you need to create

a new account. Please refer to the application usage instructions for details.

Note:

If you already have a Google account, you can use your Google account to log in directly.

Device Binding

1. Open ConnectLife on your smartphone or tablet PC.

2. Bind your appliance on ConnectLife as follows:

A. Click "+" on the "Home" interface, and select "Add device" or "Scan".

B. Select "Washing Machine" or click "Scan QR/BAR code" or "Manual entry" below.

C. Scan the "QR/BAR code" on the appliance or manually enter the "AUID/SN" of the appliance. If you can't find

it, click " " to view instructions.

D. Click "SET UP APPLICATION".

E. Read the instructions and operate the appliance until it reaches "Networking" or "Binding" state, then click "NEXT".

F. At this time, APP begins searching for devices. You can select the device you want to connect to the network

from the search list; if no device is found, please check whether your Bluetooth is turned on. Please keep

Bluetooth turned on at all times, and click "NEXT".

G. Select your home Wi-Fi, enter the password, and then click "CONNECT". The device starts networking and

binding.

H. After the binding is successful, you can set the device name and room.

I. Now you can remotely control the device through the APP.

Note:

How to reset Wi-Fi and unbind all devices?

1. Turn on the device power and make sure the " " icon lights up or blinks.

2. Long press the Spin + Quicker buttons until the screen displays " ".

3. Power off and restart the device to perform the new binding.

4. After unbinding, you must restart the device; otherwise, the next binding will fail. Unbinding will delete the user

information previously stored in the device.

5. How to exit the network pairing mode?

If you want to cancel the network connection when " " is displayed on the screen, no operation is required, and it

will automatically exit after the timeout.

Some models do not support unbinding on the device; unbinding can be done through the APP.

START THE PROGRAM

Select the program and additional functions, and confirm that the detergent has been added to the

detergent drawer. First, press the "Start/Pause" button, then press the "Confirm Start" button within

60 seconds to start the program.

After pressing the "Start/Pause" and "Confirm Start" keys, other settings cannot be changed except

turning Child Lock on/off, turning Mute on/off (if available), and adjusting Water Level (if available).

When the program starts, if the display shows "---", it indicates that the clothes are being weighed.

Some programs automatically detect the weight of clothes before washing, and the program

duration will be automatically adjusted.

END OF THE PROGRAM

When the program finishes, the device emits an acoustic signal and "End" appears in the display.

If you do not perform any operation for a period of time, the device will automatically shut down.

1. Turn off the device power.

2. Turn off the water tap.

3. Unplug the power cord from the outlet.

4. Open the machine door.

5. Remove the clothes from the drum.

PROGRAM INTERRUPTIONS AND

CHANGES

Cancel program

To cancel a program while it is running, you need to turn off the device power.

Change program

If you want to change the program while it is running, you need to turn off the power of the device first;

After powering on, reselect the program and additional functions, press the "Start/Pause" button, and

press the "Confirm Start" button within 60 seconds to confirm and start the program.

Pause the program

You can press the "Start/Pause" button to pause the program at any time during the program

operation. When the remaining program time on the display flashes, the program is paused. If the

following conditions are met, the door lock is unlocked and the machine door can be opened.

1. The temperature in the drum must be suitable;

2. The water level in the drum must be below a specific value.

To resume the program, first close the door, then press the "Start/Pause" button, and press the

"Confirm Start" button within 60 seconds to confirm and start the program. The wash program is

paused and started again, and the program continues from where it was interrupted. The spin program

is paused and restarted, and the program starts from the beginning of the spin cycle.

Add Clothes

If you need to add clothes during the program, after confirming that the water level and temperature in

the machine are safe, press the "Start/Pause" button to pause the program. The remaining program

time on the display will flash, and the door lock icon will go out (the "Add Clothes" icon "

" will light

up for some models), and then you can open the door to add clothes. If the door lock icon does not go

out, the door opening conditions are not met and you cannot add clothes.

Fault

If the device fails, the program will be interrupted.

If this happens (see "FAULT CODES AND TROUBLESHOOTING"), the device will sound an alarm

and the fault code (FXX) will appear on the display.

Power failure

In the event of a power failure (blackout), the washing program will be interrupted. When the power

supply is restored, the program will continue running from the stage where it was interrupted.

If there is still water in the appliance after a power outage, do not open the door before

manually draining the water using the drain pump filter.

EMERGENCY DOOR OPENING

If the door cannot be opened due to special reasons such as power failure, please use the door lock

lever at the door cover of the pump to open the door urgently.

Note:

1. Please do not use this function when the device is operating normally.

2. Before operation, make sure that the inner drum has stopped rotating, that the water temperature is

not high and that the water level is below the feeding port to avoid danger. If the water level is too

high, drain the water through the drain hose (if any) or by slowly unscrewing the drain pump filter.

3. Operation method: Open the door cover of the drain pump, use the tool to pull down the door lock

lever, and then open the door (as shown in the figure). After opening the door, please restore the

door lock lever in time.

Door Lock Lever

MAINTENANCE AND CLEANING

Regular maintenance can extend the appliance's service life. Before maintenance, please be sure

to cut off the power supply and turn off the faucet.

Children are not allowed to clean or perform any maintenance work on this device without

supervision.

CLEANING THE DETERGENT DRAWER

Clean the detergent drawer regularly.

①

②

Pull out the detergent

drawer.Press the small tab

in the detergent drawer to pull

out the detergent drawer. (See

the position indicated by the

arrow in the left figure.)

Gently bend the main

wash compartment of the

detergent drawer by hand to

slightly deform it, and remove

the baffle and roller.

Use a brush to clean the

baffle, roller, and detergent

drawer separately.

Clean any remaining

detergent from the bottom

of the detergent drawer and

wipe it dry.After wiping the baffle

and roller dry, reinstall them

in their original positions and

reinstall the detergent drawer

into place.

When installing the roller, make sure that the positioning posts at both ends of the roller match the

positioning holes of the detergent drawer.

Do not place the detergent box in the dishwasher for cleaning.

CLEANING THE WATER INLET HOSE, DETERGENT

DRAWER OUTER COMPARTMENT, AND RUBBER

DOOR GASKET

Clean the water

inlet hose filter

regularly.

Use a brush

to clean the

detergent drawer outer

compartment, especially

the nozzle on the upper

side of the compartment.

After each wash,

wipe the rubber

door gasket to extend

its life.After washing,

keep the appliance door

slightly open to release

moisture before closing

it, to prevent the door

seal from getting moldy.

CLEANING THE PUMP FILTER

When cleaning the pump filter, water may spill out. Therefore, it is recommended to place an absorbent cloth on the floor.

Before draining the water, make sure the water has cooled down.

Style 1

Style 2

Open the drain pump

filter cover.Style 1: Press

the door cover; the filter cover

pops out;

Style 2: Use the appropriate

tool (flat head screwdriver

or a similar tool) to open the

drain pump filter cover. (The

style depends on different

models.)

Place a towel under the

filter door.If the device

has a discharge pipe, place

the discharge pipe end

into a container, rotate the

discharge pipe plug, remove

it after it loosens, wait until

the water drains out naturally,

and reinstall the discharge

pipe plug. If the device does

not have a discharge pipe,

place a container under

the pump filter. (The style

depends on different models.)

Slowly turn the pump

filter counterclockwise.

Pull out the pump filter to

allow water to drain slowly.

Clean the pump filter

with tap water.

Reinstall the pump

filter as shown in the

illustration, and tighten it

clockwise.To ensure a good

seal, the filter sealing ring

surface should be kept clean.

It is recommended to clean the drain pump filter every two months.

It is recommended to clean the drain pump filter every time you wash items such as quilts and bath towels that

are prone to shedding.

If the spin program cannot start or there is debris (buttons, coins, hairpins, etc.) in the drain pump, clean the

pump filter.

Do not open the pump filter while the device is in operation. Do not operate the device before the pump filter is

installed in place to avoid water leakage or malfunction.

CLEANING THE INLET FILTER

Check and clean the inlet filter regularly.

If the water inlet speed is slow, please clean the filter at the water inlet in

time. The specific steps are as follows:

Turn off the water

tap and loosen the

water inlet hose.

Remove the inlet

filter.

Clean the inlet filter.

Install the inlet filter.

Connect the water

inlet hose.Turn on

the water tap and make

sure there are no leaks at

the connections.

The inlet filter collects impurities and sediment in the water supply of the equipment. It is

recommended to clean the inlet filter at least once every six months. If the water is hard or there are

limescale deposits, the filter should be cleaned more frequently.

CLEANING THE OUTSIDE OF YOUR WASHER

Before cleaning the outside of your washer, please be sure to disconnect the machine from the

power supply.

Clean the appliance housing and control panel with a soft, damp cloth. Then wipe them dry with a soft

dry cloth.

Do not use solvents, abrasive cleaners, or cleaning agents that may damage the device (please

follow the recommendations and warnings provided by the cleaning agent manufacturer). Wipe the

drum door with a damp cloth, and then wipe it dry with a soft dry cloth.

If cleaning with a wet towel, make sure to ring out the water from the towel before wiping down

the washer.

TROUBLESHOOTING

The device is equipped with various automatic safety functions, ensuring that faults can be detected

promptly and effective safety countermeasures can be initiated.

These faults are usually minor and can be eliminated in a very short time.

When the device cannot operate normally, the display will show abnormal information. Please refer to

the warning content and take appropriate actions.

If the fault persists after you have handled it yourself according to the recommended

processing method, please contact after-sales service.

If the user performs maintenance by themselves or hires non-manufacturer after-sales personnel, all

consequences will be assumed by the user.

Fault Description Recommended handling methods

The device cannot start

normally

 Check whether the device power supply is plugged into the power

socket, and whether the power socket is working properly (you can test

the power socket with other electrical devices).

 Check if the machine door is closed properly.

 Confirm whether the "Start/Pause" button and the "Confirm Start"

button have been pressed effectively.

The device stops

operating under normal

working conditions

 Check if the machine door is closed properly.

 Check for excessive foam. When the device detects excessive foam,

it will enter a draining or standby state, or water will be taken to

eliminate foam for defoaming treatment. The program is paused during

this process, and the time displayed on the screen remains unchanged.

After defoaming is completed, the device will automatically resume

operation. If foam overflows and leaks, wipe away the foam to prevent

corrosion of the device.

 Check if the device has activated the alarm protection.

The time at which the

program starts displaying

may be extended or

shortened by a certain

duration

This is an adaptive adjustment made by the device in response to factors

affecting the washing time.

 Excessive foam.

 Bulky clothing causes imbalance.

 The low inlet water temperature causes the heating time to be prolonged.

Due to the above reasons, the remaining time displayed by the program will

be recalculated and updated in a timely manner (when the device is making

imbalance adjustments, the displayed time remains unchanged).

In addition, during the water intake phase, the device detects the load and

adjusts the program time accordingly (fuzzy control).

After washing, there is

residual detergent or

other additives in the

detergent drawer

 Check whether the detergent drawer is installed correctly and kept

clean.

 Check whether the water pressure is normal and whether the filter

of the water inlet hose is blocked (refer to "MAINTENANCE AND

CLEANING").

The equipment has an

odor

 The odor may be caused by the rubber material inside the device. This

is the smell of the rubber itself and will automatically disappear after a

few uses.

Faults or problems caused by external factors (such as lightning strikes, power grid failures,

natural disasters, etc.) are not covered by the warranty.

Fault Description Recommended handling methods

Abnormal sound/noise

occurs during the washing

process

 A foreign object, such as a key, coin, or pin, may have

fallen into the drum.

Shut down the equipment and check whether there is any

foreign matter in the drum. If there is still abnormal noise

after restarting, please contact after-sales service.

 The laundry may be unevenly distributed in the drum.

Pause the program and redistribute the laundry after

unlocking the door.

The equipment vibrates

intensely during spinning

 Check whether the device is placed level, with the four

feet stably supported on a flat surface.

 Check that the transport screws have been removed.

Before using the equipment, the transport screws must be

removed.

 Check that all bottom support foam has been removed.

Poor Spin Effect

The device has a balance detection and correction

system. If clothes are very heavy (such as bathrobes),

the system detects imbalance and, after trying to spin dry

multiple times, will automatically reduce the spin speed or

even stop spinning to protect the device.

 If clothes are still very wet after the spin cycle, take them

out, shake them out, and select the spin cycle again.

 Excessive foam will affect the spin effect. Please use an

appropriate amount of low-foaming detergent.

 Check whether the speed selection is set to "0" or "No Spin".

Water leakage problem

occurs

 The water inlet hose is leaking.

Check whether the tap and the water inlet hose connector

are leaking. If there is leakage, wrap sealing tape around

the end of the tap or replace it with a suitable tap. It is

recommended to check whether the water inlet hose

connector and the water inlet valve port are tightened.

After tightening, the leakage will be eliminated.

 The drain hose is leaking.

For top-drain models, the drain hose fixing clip should not

be removed; otherwise, the drainage will not stop.

 The detergent drawer is leaking.

The detergent drawer is not closed tightly. Please push

the handle of the detergent drawer tightly to close it.

 The door gasket is leaking.

Check the door gasket for any foreign matter and clean it.

Excessive wrinkling

 Clothes were not taken out of the machine in time.

After the washing program is completed, please take out

the clothes from the machine in time.

 The device is overloaded.

The drum should not be tightly packed with clothing, and

the door should close easily.

 The spin speed may be too high.

Set the appropriate speed for the clothing type.

DRYING MALFUNCTION

(applicable to models with drying function)

Fault Description Recommended handling methods

Appliance not drying

 Check if a drying program has been set.

 Check whether the water tap is turned off.

 Check if the machine door is closed properly.

 Check if the load of laundry is excessive (refer to the

"PROGRAM TABLE" for the recommended capacity for the

selected program). Remove some items and restart the drying

cycle.

Insufficient drying

 Check if the load of laundry is excessive. Overloading can result

in poor drying performance and may cause wrinkles. Dry the

load in separate batches.

 Check whether clothes that are difficult to dry (such as thick

cotton) are mixed with clothes that are easy to dry (such as

synthetic fibers).

 Dry different types of clothes separately.

Drying time is too

long

 Check if the load of laundry is excessive (refer to the

"PROGRAM TABLE" for the recommended capacity for the

selected program). Remove some items and restart the drying

cycle.

 Insufficient spin of laundry (refer to the "POOR SPIN EFFECT"

section for handling).

 The load contains many thick items (such as denim).

Odor during drying

 The use of detergents or softeners with strong chemical

fragrances may cause odors during clothes drying.

 If the appliance is not thoroughly cleaned inside, residual

dirt may cause odors during clothes drying. Please clean the

appliance regularly (refer to "MAINTENANCE AND CLEANING")

and promptly remove clothes after the drying cycle ends.

FAULT CODES AND TROUBLESHOOTING

When the device does not operate normally and the display shows the following code, it may not be a

fault. Please refer to the content in the fault code and take the corresponding measures.

Problem/

Fault

Description Solution

F01 Water inlet fault Check the following items:

1. Is the water tap open? Is the water pressure too low?

2. Is the water inlet hose pinched?

3. Is the water inlet hose filter clogged?

4. Is the water inlet hose frozen?

After troubleshooting, press the "Start/Pause" button, then press the

"Confirm Start" button within 60 seconds to confirm and continue operation.

F03 Water outlet fault Check the following items:

1. Is the drain hose pinched? Is there water flowing in the hose?

2. Is the drain hose filter clogged?

3. Is the drain hose frozen?

After troubleshooting, press the "Start/Pause" button, then press the

"Confirm Start" button within 60 seconds to confirm and continue operation.

F24 Overflow Pause the program first, press the "Start/Pause" button, and press the

"Confirm Start" button within 60 seconds to confirm and start the program.

If the device continues to overflow, please turn off the tap and contact

a service technician.

F13 Door locking fault The appliance door is closed but cannot be locked.

First, turn off the machine, then turn it on. Press the "Start/Pause"

button, and press the "Confirm Start" button within 60 seconds to

confirm and start the program.

If the fault still exists, please contact a service technician.

F14 Door unlocking

fault

The appliance door is closed but cannot be locked.

Turn off the machine first, then turn it on. If the fault still exists, please

contact a service technician.

Other Electronic

module fault

Turn off the machine, then turn it on;

Press the "Start/Pause" button, then press the "Confirm Start" button

within 60 seconds to confirm and start the program.

If the fault still exists, please contact a service technician.

Unb Unbalance alarm To clear the unbalance alarm, follow these steps:

1. Entangled laundry

If the laundry is tangled together, first turn off the machine, open the

door, and loosen clothes. Then, place them back into the drum, close

the door, and select the separate "Spin" program to try again.

2. Insufficient laundry weight

Turn off the machine, open the door, and add more clothes (or add one

or two towels). Close the door, and select the separate "Spin" program

to try again.

F15-F18 Drying

abnormality

(applicable to

models with

drying function)

Turn the appliance off and then turn it on.

If the fault still exists, please contact a service technician.

SERVICING

BEFORE CALLING MAINTENANCE PERSONNEL

When you contact the service center, please first state your device model.

Information such as model number, code/ID, model type, and serial number are displayed on the

nameplate of the device.

In case of defects, only use spare parts approved by the authorized manufacturer.

Repairs or any warranty claims resulting from incorrect connection or use of the device are not

covered by the warranty. In this case, the maintenance costs shall be borne by the user.

USAGE RECOMMENDATIONS

When washing colored clothes for the first time, separate them by color.

When washing heavily soiled clothes, load fewer clothes each time and use more powder detergent or

select the prewash function (if available).

Before starting the wash, apply a special stain remover to stubborn stains. Refer to

"RECOMMENDATIONS FOR SPECIFIC STAIN REMOVAL".

If you frequently wash clothes with cold water and liquid detergent, the appliance may develop

bacteria, resulting in unpleasant odors. We recommend running the "Drum Clean" (or other high-

temperature) program periodically to clean the drum.

Avoid washing very small loads to prevent energy waste and poor cleaning results.

Shake out clothes that are folded or tangled together before putting them into the drum.

Use detergents specifically designed for machine washing.

If the water hardness exceeds 14°dH, use a water softener. Damage to the heater caused by improper

use of water softeners is not covered by the warranty. Consult your local water supplier for water

hardness information.

The use of chlorine-containing bleach is not recommended, as it may damage the heater.

If using descaling agents, bleaches, or colorants, ensure they are suitable for this washing machine.

Do not use solvents or similar chemicals (such as paint thinner, turpentine, gasoline, etc.).

Do not put hardened powder detergent into the detergent dispenser, as this may clog the internal

hoses of the appliance.

Powder or liquid detergents should be added according to the manufacturer’s instructions, the wash

temperature, and the selected washing program.

When using thick liquid fabric care products, it is recommended to dilute them with water to prevent

clogging the detergent drawer drainage outlet.

Liquid detergents are suitable for washing programs without a prewash cycle.

Be careful not to confuse detergent and softener.

The higher the spin speed, the less moisture remains in the clothes. Therefore, using an appliance

with a drying function is more economical and efficient for drying clothes.

RECOMMENDATIONS FOR SPECIFIC STAIN

REMOVAL

Before using specialty stain removers, try natural, environmentally friendly methods to remove lighter,

stubborn stains. It is easier to remove stains if you treat them promptly!

Please wash with cold water (warm water) according to the following stain removal methods. Do not

use hot water!

Stain type Stain removal method

Mud If the stain is dried mud, first scrape it off the garment, then put it into the machine for

washing.

For stubborn stains, soak the garment first in an enzyme-based stain remover before

washing.

For less stubborn stains, pre-treat the garment with liquid or powder detergent manually

before washing.

Antiperspirant Before placing the garment in the machine for washing, apply liquid detergent directly to the

stains.

For stubborn stains, use a stain remover for treatment. or wash with an oxygen bleach.

Tea Soak or wash the garment in cold water. Add the stain remover if necessary.

Chocolate Soak or wash the garment in warm soapy water, then apply lemon juice and rinse.

Ink Before starting the wash, apply a stain remover to stains. You may also use the denatured

alcohol, turn the garment inside out and place a tissue paper under the stain, apply alcohol

from the back side of the garment, then wash the garment thoroughly after treatment.

Marker pen writing Dilute some starch with water, then apply it to the stain. After it dries, brush it off with a

brush; then, put the garment into the machine for washing.

Baby stains (urine,

mud, or food)

Soak the stained area in warm water for at least half an hour before putting the garment into

the machine for washing. To make it easier to remove stains, an enzyme-based detergent

can be added.

Grass Before putting the garment into the washing machine, soak them in an enzyme-based

detergent first. You can also soak it in diluted lemon juice or white vinegar (for about 1 hour)

to remove grass stains.

Egg Soak the garment in an enzyme-based detergent. Soak it in cold water for at least

30 minutes. If the stain is stubborn, you can soak it for several hours. Then, put the

garment into the machine for washing.

Coffee Soak the garment in salt water. For older stains, you can soak it with a mixture of castor oil,

ammonia, and alcohol.

Shoe polish Apply edible oil to the stain, then wash the garment.

Stain type Stain removal method

Blood For fresh blood stains, first rinse the garment with cold water, then put it into the machine for

washing.

For dried blood stains, soak the garment in an enzyme-based detergent. Then, put the

garment into the machine for washing. If the stain remains, consider using a bleach product

suitable for the fabric type.

Glue or chewing gum Put the garment in a bag, then place it in the refrigerator until the stains harden. Scrape it off

with a dull knife. Dilute the stain with a prewash stain remover and wash thoroughly. Finally,

put the garment into the machine for washing.

Makeup Use a stain remover to pre-wash, then put the garment into the machine for washing.

Butter Before putting the garment in the washing machine, apply a stain remover to the stains.

Then wash with hot water (temperature permitted by the garment).

Milk Soak the garment in an enzyme-based detergent. Soak the garment for at least 30 minutes.

If the stain is stubborn, you can soak it for several hours. Then, put the garment into the

machine for washing.

Juice Apply salt water to the stains. Leave it for a short while, then wash. Alternatively, before

putting the garment in the washing machine, apply baking soda, white vinegar, or lemon

juice to the stains. For old stains, apply castor oil to the stains, and rinse with cold water

after 20 minutes. Finally, put the garment into the machine for washing.

Wine Soak the garment in cold water for at least 30 minutes. Use the detergent at the same time.

Then, put the garment into the machine for washing.

Wax Put the garment in the refrigerator until the wax stains harden. Then scrape it off. Place

a piece of paper towel over the stain, then iron on top until the paper towel absorbs the

remaining wax.

Sweat Before placing the garment in the machine for washing, apply liquid detergent directly to the

stain.

Chewing gum Put the garment in the refrigerator until the chewing gum harden, then scrape it off. Then,

put the garment into the machine for washing.

DISPOSAL

The packaging is made of environmentally friendly materials and can be recycled,

reused, processed, or destroyed without causing harm to the environment. For this

purpose, the packaging materials are marked with appropriate labels.

This icon on the product or its packaging indicates that this product cannot be

disposed of as household waste. Please dispose of this product at a collection point

for the recycling of electrical and electronic equipment.

When the device reaches the end of its life and needs to be scrapped, please remove

all power cords, destroy door locks and switches to prevent the doors from locking.

This is to avoid the risk of children or small animals becoming trapped inside.

The labeling of the appliance complies with the provisions of the European WEEE

Directive.

Ensure this product is handled correctly and avoid inappropriate waste disposal

measures for this product, as this helps prevent potential negative impacts on the

environment and human health. For more information on product recycling, please

contact your local municipal department, your household waste disposal service

center, or the store where you purchased the product.

20206444-N6020017744A

HWF5I1015 Hisense Series 5I 10kg Max Drum Front Load Washing Machine White

Product's Documents

HWF5i1015 - Hisense - User Manual

Specifications

Hisense HWF5I1015 Questions and Answers

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