I
Preface
Welcome to the Pantum series products!
We heartily appreciate your using of Pantum series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft
®
, Windows
®
, Windows Server
®
and Windows Vista
®
are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.
The ownership to the names of the software in this User Guide belongs to their respective owned
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or forms
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version: V1.2
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
II
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard.
The printer has a Class III B laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1
The following label is attached to the laser components inside the printer:
III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is a high-voltage electrode inside the printer.
Before cleaning the printer, make sure the power is
turned off!
Plugging and unplugging the power cord plug with
a wet hand may result in an electric shock.
The fuser unit is hot during and after printing.
Touching the fuser unit (the shaded area as
shown) may cause burns!
The fuser unit bears a high temperature warning
label. Please do not remove or damage this label.
IV
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage
caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not place any articles on top of the power cord. Do not put the equipment in a place where its
power cord will be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in fire or electric shock. Take care not to spill
liquids onto the equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualified member of the service personnel for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may
result in damage and mean that professional maintenance personnel need to spend more time
fixing it;
V
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range, please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10°C to 32.5°C, and the relative
humidity between 20% to 80%;
25. The power consumption of the product is 2.0W in networked standby if all wired network ports
are connected and all wireless network ports are activated;
26. For security and other reasons the printer may switch to intermittent printing after a certain
amount of continuous printing.
27. Please keep this User Guide properly.
VI
Regulatory Information
This symbol indicates that, at the end of your product’s life, it must not be discarded
as domestic waste. Instead, you should dispose of your used equipment at a
designated collection point for the recycling of waste electrical and electronic
equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). Please contact your distributor / supplier for further information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives 2014/30/EU
and 2014/35/EU on the approximation and harmonization of the laws of the Member
States relating to electromagnetic compatibility and safety of electrical equipment
designed for use within certain voltage limits.
Radio Equipment directive 2014/53/EU only for models ending with suffix “W”.
The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building
02,06 and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong
Province, 519000 PR China.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 / EN 55035 and safety
requirements of EN 62368-1.
This printer is fully compliant with the ROHS Directive 2009/95/EC and the
requirements of the revised Directive 2011/65/EU for managing toxic and hazardous
substances.
VII
Table of Contents
1. Before Using the Printer ................................................................................................................ 1
1.1. Product series introduction ................................................................................................. 1
1.2. Supplied Accessories ......................................................................................................... 2
1.3. Product View ....................................................................................................................... 3
1.4. Laser Toner Cartridge ......................................................................................................... 4
1.5. Easily-Refilled Laser Toner Cartridge ................................................................................. 5
1.5.1. Structure of Easily-Refilled Laser Cartridge ............................................................. 5
1.5.2. Steps of Filling the Easily-Refilled Laser Cartridge................................................... 6
2. Paper and Print Media .................................................................................................................. 8
2.1. Paper Specification ............................................................................................................. 8
2.2. Special Paper ..................................................................................................................... 9
2.3. Loading Paper .................................................................................................................. 10
2.3.1. Loading into the Automatic Feeder Tray ................................................................ 10
2.4. Nonprinting Area ............................................................................................................... 12
2.5. Guidelines for Paper Use .................................................................................................. 12
3. Driver installation and uninstallation ........................................................................................... 13
3.1. Driver Setup ...................................................................................................................... 13
3.1.1. One-click Installation(For Windows and macOS) ................................................... 13
3.1.2. More setup methods ............................................................................................... 28
3.2. Uninstall Driver ................................................................................................................. 44
3.2.1. Method to uninstall driver under Windows .............................................................. 44
3.2.2. Method to uninstall driver under macOS ................................................................ 44
4. Wired network setup (applicable to wired network models) ........................................................ 45
4.1. Set IP Address .................................................................................................................. 45
4.1.1. Automatic Setting ................................................................................................... 45
4.1.2. Manual Setting ........................................................................................................ 45
5. Wireless network setup (applicable to WiFi models) .................................................................. 46
5.1. Basic structure mode ........................................................................................................ 46
5.1.1. Wireless network setup tools .................................................................................. 46
5.1.2. How to disable the WiFi network connected ........................................................... 49
5.2. WiFi Direct mode .............................................................................................................. 49
VIII
5.2.1. Preliminary preparations ......................................................................................... 49
5.2.2. WiFi Direct connection ............................................................................................ 50
5.2.3. How to disable the WiFi Direct ............................................................................... 50
5.3. Wireless network setup FAQs .......................................................................................... 50
6. Web server (Applicable to network printers) ............................................................................... 52
6.1. Visit the embedded Web server ........................................................................................ 52
6.2. Use Web server to manage printer ................................................................................... 52
6.2.1. SNMP protocol setup .............................................................................................. 53
6.2.2. Wireless setup ........................................................................................................ 53
6.2.3. Sleep time setup ..................................................................................................... 54
6.2.4. Recover factory settings via Web server ................................................................ 54
7. Print ............................................................................................................................................. 55
7.1. Print Function .................................................................................................................... 55
7.2. Print Settings .................................................................................................................... 56
7.2.1. Print parameter settings ......................................................................................... 56
7.2.2. Manual duplex print ................................................................................................ 56
7.2.3. Opening Help Document ........................................................................................ 60
7.3. Cancel Print Job ............................................................................................................... 60
8. Mobile Print ................................................................................................................................. 61
8.1. "Pantum" App ................................................................................................................... 61
8.1.1. Operating systems supported ................................................................................. 61
8.1.2. How to download Pantum App ............................................................................... 61
8.1.3. How to use the Pantum Printer App ....................................................................... 61
9. General Settings ......................................................................................................................... 66
9.1. Control Panel Overview .................................................................................................... 66
9.1.1. Functions of Buttons on the Control Panel ............................................................. 67
9.1.2. Function of LED Indicators on the Control Panel ................................................... 68
9.2. System Setting .................................................................................................................. 71
9.2.1. Sleep Time Setting ................................................................................................. 71
9.3. Restore Factory Settings .................................................................................................. 72
9.4. Consumable information ................................................................................................... 72
10. Routine Maintenance ................................................................................................................ 73
IX
10.1. Cleaning the Printer ........................................................................................................ 73
10.2. Maintenance of Laser Toner Cartridge ........................................................................... 75
10.2.1. Use and Maintenance of Laser Toner Cartridge .................................................. 75
10.2.2. Service Life of Laser Toner Cartridge ................................................................... 75
10.2.3. Replace Laser Toner Cartridge ............................................................................ 76
11. Troubleshooting ........................................................................................................................ 78
11.1. Clearing Jammed Paper ................................................................................................. 78
11.1.1. Paper Jam in the Feed Port .................................................................................. 79
11.1.2. Paper Jam inside the Printer ................................................................................ 79
11.2. Common Troubleshooting .............................................................................................. 82
11.2.1. Common Trouble .................................................................................................. 82
11.2.2. Image Defects ...................................................................................................... 84
12. Product Specification ................................................................................................................ 87
12.1. Specification Overview ................................................................................................... 87
12.2. Print Specifications ......................................................................................................... 88
1
1. Before Using the Printer
1.1. Product series introduction
Product series
parameters
P2210 Series
P2510 Series
P2210W Series
P2510W Series
Interface type
USB
●
●
●
●
NET
WiFi
●
●
GDI
●
●
●
●
LED
●
●
●
●
Print Speed(A4)
20ppm
●
●
22ppm
●
●
Manual duplex print
●
●
●
●
(●: Support; Blank: Unsupport)
Note:
• This product series is subject to additions or changes without prior notice.
2
1.2. Supplied Accessories
When you open the package, make sure that the following parts are included in the carton:
Name
Parts
Printer
Laser Toner Cartridge
USB Interface Cable
Power Cord
CD-ROM
Installation Manual
Pantum Warranty
Note:
• The Pantum Warranty may not be attached in some regions.
3
1.3. Product View
| Front View
1
Output Bin
2
Control Panel
3
Output Tray
4
Automatic Feed Guide
5
Paper Stop
6
Feeder Tray
7
Automatic Feeder Tray
| Rear View
Note:
• The rear view of the printer may vary depending on the models and functions.
1
Network Interface
2
USB Interface
3
Power Switch
4
Power Interface
4
1.4. Laser Toner Cartridge
| Service Life of the Laser Toner Cartridge
Type
Average Print Volume
Laser Toner Cartridge with
Standard Capacity
About 700 Pages (The above data is based on ISO/IEC 19752 standard)
Laser Toner Cartridge with
High Capacity
About 1600 Pages (The above data is based on ISO/IEC 19752 standard)
Note:
• The model is subject to increase without notice.
• Consumables capacity may vary depending on the types used.
• The Company does not recommend using consumables other than the original
consumables provided, as any damages caused by non-original consumables are not
covered by the scope of warranty.
• Toner cartridge appearance may differ because of multiple volume and models, so the
schematic diagram is only for your reference.
5
1.5. Easily-Refilled Laser Toner Cartridge
1.5.1. Structure of Easily-Refilled Laser Cartridge
No.
Name
1
Waste Toner Port
2
Toner Refilling Port
3
Waste Toner Box
4
Toner Box
6
1.5.2. Steps of Filling the Easily-Refilled Laser Cartridge
Steps
Diagram
Description
1
Hold the laser toner cartridge with the toner port side down
and shake it vertically around 5-6 times.
2
Open the cover of the waste toner port.
3
Pour out the waste toner from the waste toner box.
4
Close the cover of the waste toner port.
5
Open the cover of the toner refilling port.
6
Align the mouth of the toner bottle to the toner refilling port.
7
7
Pour the toner into the toner box.
8
Close the cover of the toner refilling port.
9
The toner refilling is completed.
Note:
• Do NOT incinerate new or waste toner or toner cartridge. Toner will combust when
exposed to flame and operator may get burnt.
• Do NOT use an ordinary vacuum to clean up spilled toner. The toner may be exposed
to spark inside the vacuum and thus cause a fire or explosion. You can use an
anti-explosion vacuum with a dust fire protection device.
• If you inhaled toner, please gargle with plenty of water and go to an environment with
fresh air. Go to the hospital when necessary.
• If the clothes are stained with toner, wipe clothes with a dry duster and then clean
them with cold water. Hot water will cause toner to penetrate fibers of clothes.
8
2. Paper and Print Media
2.1. Paper Specification
Automatic
Feeder
Tray
Media Type
Plain, thin, special paper (transparency, cardstock, label, envelope,
thick, etc.).
Media Size
A4, A5, JIS B5, IS0 B5, A6, Letter, Legal, Executive, Folio, Oficio,
Statement, Japanese Postcard, Monarch Env, DL Env, C5 Env,
C6, Env, No.10 Env, ZL, Big 16K, Big 32K, 16K, 32K,
B6,Yougata4,Postcard,Younaga3,Nagagata3,Yougata2, custom,
etc.
Media Weight
60~163g/m²
Maximum Capacity
of the Tray
150 pages (80g/m²)
Note:
• It is recommended to use the standard paper for the printer.
• Extensive use of special paper may affect the service life of the printer.
• The print media that does not meet the guidelines set out in this User Guide may result
in poor print quality, increased paper jam and excessive wear of the printer.
• Properties such as weight, composition, texture and humidity are important factors
affecting the printer performance and output quality.
• Please note the following matters when selecting the print media:
1. Desired print effect: The print media selected should meet the requirement of the print
tasks.
2. Surface smoothness: The smoothness of the print media may affect the sharpness of
the print outcome.
3. Some print media may meet all the use guidelines contained herein, but they still can
not bring satisfactory effect. This may be due to incorrect operation, inappropriate
temperature and humidity, or other factors beyond the control of Pantum. Before
purchasing large quantities of print media, make sure that the print media meets the
specifications specified in this User Guide.
4. Using print media that does not meet these specifications may cause damage to the
printer.
9
2.2. Special Paper
This printer supports using the special paper for printing. Special paper includes: label, envelope,
transparency, thick, cardstock, etc.
Note:
• When using special paper or print media, be sure to select matched print type and size in
the print settings so as to get the best print effect.
• When using special media to print, it is recommended to load one piece of paper at one
time.
| Please observe the following standards:
Types of
Print Media
Correct Practices
Incorrect Practices
Label
Use labels with no exposed lining paper
only.
Labels shall be put flat when using.
Use labels of full sheet only.
There is no guarantee that all the labels in
the market can meet corresponding
requirements.
Use wrinkled, blistering or damaged
labels.
Envelope
Envelopes should be loaded evenly.
Use wrinkled, nicked, stuck or
damaged envelopes.
Use envelopes with clips, snaps,
Windows, or coated linings.
Use envelopes with self-adhesive
stickers or other synthetic materials.
Transparency
Use only transparencies approved for use in
laser printers.
Use transparent print media that is not
suitable for laser printers.
Thick,
Cardstock
Use only heavy paper that is approved for
use in laser printers and meets the weight
specifications of this printer.
Use paper whose weight exceeds the
recommended media specifications of
this printer.
10
2.3. Loading Paper
2.3.1. Loading into the Automatic Feeder Tray
1. Open the feeder tray.
2. Slide the automatic feed guides to match both sides of the paper.
3. Raise the output tray to avoid the paper from slipping and falling.
11
4. Load the paper into the automatic tray with the print-side up.
Note:
• Before loading paper, please unfold the stacked paper to avoid a paper jam or feed
error,and then load the paper into the tray print-side up.
5. Adjust the paper stop to keep the paper in position. To ensure normal paper feeding, adjust the
bottom paper stop ① into the slot to keep it from slipping out, and then adjust the blue stop② to
match the paper size.
Note:
• Paper may get jammed or cannot be fed in when the automatic tray is loaded with more
than 150 sheets.
• When using the printed paper, please make the side to be printed (the blank side) up.
• When printing on A5 paper, it is recommended that the paper is fed in landscape
orientation, which can extend the service life of the laser toner cartridge.
12
2.4. Nonprinting Area
The shaded section indicates the nonprinting area.
Usage
Paper Size
Top and Bottom Margins (A)
Left and Right Margins (B)
Printing
A4
5 mm (0.197 inch)
5 mm (0.197 inch)
Letter
5 mm (0.197 inch)
5 mm (0.197 inch)
2.5. Guidelines for Paper Use
• Paper or manuscript with rough texture, concave and convex, oil stain and good smoothness has
poor printing performance.
• Please make sure that there is no dust, fluff, etc. on the paper.
• Paper shall be put on a flat surface and stored under a cool and dry environment.
13
3. Driver installation and uninstallation
3.1. Driver Setup
This device supplies driver setup applications for Windows and macOS. We recommend One-click
installation, which helps you install the driver automatically in a faster and easier way. Should you
encounter trouble when using the One-click installation, you may try more setup methods.
Note:
• Driver installation interface may differ because of different models and functions, so the
schematic diagram is only for your reference.
3.1.1. One-click Installation(For Windows and macOS)
One-click installation offers installation options via "WiFi", "USB", and "Wired Network". You may
select the one you're familiar with the most according to the connection methods supported by your
printer.
3.1.1.1. Connect printer via WiFi
Before installing printer driver, please check if your printer is connected to the WiFi properly. If not,
please follow
Section 3.1.1.1.1 for installation; and if yes, please follow Section 3.1.1.1.2 for
installation.
Note:
• You can print "Network configuration page" to confirm printer network connection
status to see if printer is connected with network (Please see Section 9.1.1.3 for how
to print).
3.1.1.1.1. Printer not connected to WiFi
3.1.1.1.1.1. Configure WiFi and install driver via USB cable
In this section, setup will be introduced in "PC connected to router via WiFi" and "PC connected to
router via cable".
Note:
• Printer WiFi configuration only supports 2.4 GHz networks.
I. Connect computer to router via WiFi
1. Computer is already connected to router via WiFi.
2. Connect the printer to computer via USB cable, then power the printer on.
3. Place the attached installation CD in the computer CD-ROM:
14
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver” – “Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
6. Click on “One-click installation” button under WiFi to install the driver.
15
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.1.1.3 for how to print)
• If the Install Tool finds only one printer, it will proceed to network configuration and driver
installation automatically when you click on "One-click installation" under WiFi. (For macOS,
authorization is required before printer WiFi can be configured.)
16
• If the Install Tool finds more than one printer, a printer list will pop up when you click on "One-click
installation" under WiFi. You need to select "Configure printer WiFi and install via USB cable",
check USB printer, and click on "OK", so the Tool can proceed to network configuration and driver
installation automatically. (For macOS, authorization is required before printer WiFi can be
configured.)
Note:
• When the printer IP address changes under printer driver installed with host ID , you
can also directly print without re-installing the driver. If you need to install the printer
driver with the host ID, please check the option "Install the printer in the list with host ID".
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
II. Connect computer to router via network cable
1. Connect computer to router via network cable.
2. Connect the printer to computer via USB cable, then power the printer on.
3. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
17
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
6. Click on “One-click installation” button under WiFi to install the driver.
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.1.1.3 for how to print).
18
• If the Install Tool finds only one printer, a wireless network configuration dialogue will pop up when
you click on "One-click installation" under WiFi. Enter the SSID and password for the network you
desire, click on "OK", and the setup will start. The setup may take a while, depending on your PC
configuration. Please wait.
• If your software has searched more than one printers, the printer list interface will pop up.You
need to configure the current printer which is connected via USB cable to wireless network and
install driver. Please select "Configure the print via USB and install" on the printer list interface and
check the USB printer option. Click the "Confirm" button, and the wireless network configuration
interface will pop up. Input the wireless SSID and password that you need, then click "Confirm"
button, and enter into installation process. The process may need some time, and the duration is
related to your computer configuration, please wait patiently.
19
Note:
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.1.1.1.2. Connect computer to printer via WiFi direct and install the driver
Connect the computer to printer via a direct WiFi connection.It is applicable to wireless network
without infrastructure mode, but it still needs scenario of temporary use of printer via wireless
network. You can directly connect the computer that has wireless function to the printer to realize
printing function.
1. Turn the power of printer and computer on.
2. Connect computer to the WiFi Direct network of the printer (please refer to
Section 5.2.2 for setup
method).
3. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
20
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
6. The setup will start when you click on "One-click installation" under WiFi. The setup may take a
while, depending on your PC configuration. Please wait.
21
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.1.1.2. The printer is already connected to wireless network
1. The printer is already connected to wireless network, you can print the "Network configuration
page" to check.(See Section 9.1.1.3 to for how to print).
2. Connect the computer to printer network.
3. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
22
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
6. Click on “One-click installation” button under WiFi to install the driver.
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.1.1.3 for how to print)
23
• If the Install Tool finds only one printer, the setup will start when you click on "One-click
installation" under WiFi. The setup may take a while, depending on your PC configuration. Please
wait.
• If the Install Tool finds more than one printer, a printer list will pop up. Please select the printer you
desire based on the IP Address of the wireless network for your printer or the Host Name.
24
Note:
• If the printer you need is not shown in the list, please click "Refresh" button to search
again. If it is not found, please check if the printer and computer are in the same network.
(Please see Section 5.3 for how to check).
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.1.2. Connect printer via USB cable
1. Connect the printer to computer via USB cable, power the printer and computer on.
2. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
4. For Windows, follow Step 5. For macOS, enter PC password before proceeding to Step 5.
25
5. The setup will start when you click on "One-click installation" under USB. The setup may take a
while, depending on your PC configuration. Please wait.
6. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.1.3. Connect printer via wired network
1. Turn the power of printer and computer on.
2. Connect the computer to wired network.
3. Connect network cable to the network interface of printer, to make sure the printer is connected
to computer network (please refer to Section 4 for network setup).
4. Place the attached installation CD in the computer CD-ROM:
For Windows:
26
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
6. For Windows, follow Step 7. For macOS, enter PC password before proceeding to Step 7.
7. Click on "One-click installation" button under Wired Network to install the driver.
27
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.1.1.3 for how to print)
• If the Install Tool finds only one printer, the setup will start when you click on "One-click
installation" under Wired Network. The setup may take a while, depending on your PC configuration.
Please wait.
28
• If the Install Tool finds more than one printer, a printer list will pop up when you click on "One-click
installation" under Wired Network. Please select the printer you desire based on the IP Address of
the wired network for your printer or the Host Name.
Note:
• If the printer you need is not shown in the list, please click "Refresh" button to search
again. If it is not found, please check if the printer and computer are in the same network.
(Please see
Section 5.3 for how to check).
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
8. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2. More setup methods
3.1.2.1. More setup methods for Windows
• Before installing the drive, you need to learn about printer model by printing printer information
page out and check the product name (please refer to Section 9.1.1.3 for printing methods).
3.1.2.1.1. Installation via USB connection
1. Connect the printer to computer via USB cable, power the printer and computer on.
2. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
29
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
4. Click on “More setup methods” at the bottom of the setup interface for access.
5. Please select installation language and printer model.
6. Select "Connect via USB" and click on "Install".
7. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
8. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
30
3.1.2.1.2. Installation via wired network connection (applicable to wired network
models)
1. Turn the power of printer and computer on.
2. Connect the computer to wired network.
3. Connect network cable to the network interface of printer, to make sure the printer is connected
to computer network (please refer to
Section 4 for network setup).
4. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
6. Click on “More setup methods” at the bottom of the setup interface for access.
7. Please select installation language and printer model.
31
8. Select "Wireline network connection" and click on "Install".
9. The installation software will search the printer automatically and the searching process may
need some time.
10. After finishing searching, select the printer that needs to be connected and click “Next”.
32
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.1.1.3).
11. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.1.3. Installation by wireless network connection mode(applicable to WiFi
models)
Wireless network connection type is divided into basic structure mode and WiFi Direct mode
(please refer to Section 5 for details).
3.1.2.1.3.1. Installation in basic structure mode
1. Connect computer to access point (wireless router).
2. Connect the printer to computer via USB cable, then power the printer on.
3. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
33
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. Click on “More setup methods” at the bottom of the setup interface for access.
6. Please select installation language and printer model.
7. Select "Wireless network connection" and click on "Install".
8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window
popped out, and operate according to the prompts to set up the printer to wireless network (please
refer to
Section 5.1.1 for setup method).
34
9. The installation software will search the printer automatically after wireless network is configured
successfully. The search process may need some time.
10. Select the printer needs to be connected and click “Next”.
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.1.1.3).
11. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.1.3.2. Installation in WiFi Direct mode
1. Turn the power of printer and computer on.
2. Connect computer to the WiFi Direct network of the printer (please refer to
Section 5.2.2 for setup
method).
3. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
35
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. Click on “More setup methods” at the bottom of the setup interface for access.
6. Please select installation language and printer model.
7. Select "Wireless network connection" and click on "Install".
36
8. Select “No, the printer has been connected to wireless network” on the wireless setup window
popping out, and then click “Next”.
9. The installation software will search the printer automatically and the searching process may
need some time.
10. Select the printer needs to be connected and click “Next”.
37
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.1.1.3).
11. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.2. More setup methods for macOS
3.1.2.2.1. Install via USB cable
macOS 10.14 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Turn the power of printer and computer on.
2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
4. Enter the password of the PC, and click on “OK”.
5. Click on “More setup methods” at the bottom of the setup interface for access.
38
6. Select a USB printer from the search results.
7. Click on “Install” on the lower right.
8. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
9. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.2.2. Install as a network printer
1. Turn the power of printer and computer on.
2. Connect the PC to the network.
3. Make sure the printer is connected to the same network as the PC (See
Section 4 or 5 to learn
how to configure the network).
4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
39
6. Enter the password of the PC, and click on “OK”.
7. Click on “More setup methods” at the bottom of the setup interface for access.
8. Select a network printer from the search results.
9. Click on “Install” on the lower right.
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.1.1.3).
40
10. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
11. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.2.3. Install via Host Name or IP Address
1. Turn the power of printer and computer on.
2. Connect the PC to the network.
3. Make sure the printer is connected to the same network as the PC (See
Section 4 or 5 to learn
how to configure the network).
4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
6. Enter the password of the PC, and click on “OK”.
7. Click on “More setup methods” at the bottom of the setup interface for access.
8. Select Host Name or IP Address, and enter the Host Name or IP address of the printer you wish
to add.
41
9. Click on “Install” on the lower right.
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.1.1.3).
10. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
11. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
42
3.1.2.2.4. Off-line Install
1. Turn the power of printer and computer on.
2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
4. Enter the password of the PC, and click on “OK”.
5. Click on “More setup methods” at the bottom of the setup interface for access.
6. Click on "Off-line installation" on the lower left.
7. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
8. Install complete. Please finish printer adding as guided or refer to
Section 3.1.2.2.4.1.
43
3.1.2.2.4.1. Add printer to macOS system
I. Add up the printer via USB
1. Connect the printer to computer with USB cable and then turn power on.
2. Enter the “System Preferences” – “Printers & Scanners” of computer.
3. Click button to select “Add Printer or Scanner”.
4. Select printer and then select the corresponding printer mode from the “Use” menu popping out.
5. Click “Add”.
II. Add up the printer via wireline connection (applicable to wired network models)
1. Turn the power of printer and computer on.
2. Connect the computer to wired network.
3. Connect the network cable to the network interface of printer, and make sure the printer is
connected to the computer network (Please refer to
Section 4 for network setup).
4. Enter the “System Preferences” – “Printers & Scanners” of computer.
5. Click button to select “Add Printer or Scanner”.
6. Select printer and then select the corresponding printer mode from the “Use” menu popping out.
7. Click “Add”.
III. Add up the printer via wireless connection(applicable to WiFi models)
1. Turn the power of printer and computer on.
2. Make sure the wireless network connection between computer and printer is set up.
Note:
• In case of basic structure mode, connect wireless network printer to the access point
(wireless router). Please refer to Section 5.1 for connection method.
• In case of WiFi Direct mode, connect wireless client to wireless network printer directly.
Please refer to Section 5.2 for connection methods.
3. Enter the “System Preferences” – “Printers & Scanners” of computer.
4. Click button to select “Add Printer or Scanner”.
5. Select printer and then select the corresponding printer mode from the “Use” menu popping out.
6. Click “Add”.
44
3.2. Uninstall Driver
3.2.1. Method to uninstall driver under Windows
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click the Start menu of computer and then click All programs.
2. Click Pantum, and then Click Pantum XXX Series.
Pantum XXX Series where XXX represents product model.
3. Click uninstall to delete the driver according to instructions on uninstall window.
4. Restart computer after finishing unloading.
3.2.2. Method to uninstall driver under macOS
macOS10.14 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool".
2. Delete the driver as instructed in the pop-up Uninstall window.
3. Uninstall complete.
45
4. Wired network setup (applicable to wired
network models)
In case printers support wired network printing, they can be connected to network to control printer
to print in wired network mode.
4.1. Set IP Address
The IP address of the printer may be automatically obtained through DHCP function or set
manually.
4.1.1. Automatic Setting
DHCP automatic setting function is enabled by default on the printer.
1. Connect the printer to the network through a network cable and complete the startup preparation
work.
2. The printer will receive the IP address assigned by server automatically. It may take server
minutes to receive IP address under the influence of network environment.
You can check the printer IP address through the "Info Page" (Please see "Chapter 9.1.1.3" for
printing method). If the IP address is not listed, please check the network environment or wait
several minutes and try again.
Note:
• If DHCP server fails to assign IP address automatically, the printer will get the link-local
address assigned by printer automatically: 169.254.xxx.xxx.
4.1.2. Manual Setting
To set up IP address for printer through the embedded Web server manually, please refer to
Chapter 6.2.2.2 for details.
46
5. Wireless network setup (applicable to WiFi
models)
Based on models, printer models with WiFi printing function can support basic structure mode and
WiFi Direct mode. If you have problems with wireless network setup, please refer to Chapter 5.3
Wireless Network Setup FAQs.
Basic structure mode: connecting to a wireless device via router
1. Access point (wireless router)
2. Wireless network printer
3. Computer connecting to access point via wireless network
4. Computer connecting to access point via network cable
WiFi Direct mode: wireless client is connecting to a printer with WiFi
function
1. Wireless network printer
2. Wireless client is directly connecting to a wireless network printer
5.1. Basic structure mode
You can connect a computer to your printer via access point (wireless router) as the medium. For
access point (wireless router) connection, the wireless network configuration tool can be used.
Important:
Before wireless network installation, you must learn about the service set identifier
(SSID) and password of your access point in order to use them during wireless network setup. If
they cannot be determined, please consult your network administrator or access point (wireless
router) manufacturer.
5.1.1. Wireless network setup tools
If your computer has been installed with a driver and had been connected to wireless network, but
the wireless network was changed, you can set it again with wireless network setup tools.
5.1.1.1. Preliminary preparations
1. Access point (wireless router).
2. A computer that has been connected to network.
3. A printer that has wireless network function.
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5.1.1.2. Setup methods of wireless network setup tools
1. Take the wireless network setup tool in computer.
1) Windows system: Click the “Start menu” – “All programs” - “Pantum”－ Product name –
“Wireless network setup tool”.
2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network
Configuration Tool" on the computer Finder menu bar.
2. Use USB cable to connect and configure. Select "Yes, I have an USB cable that can be used for
installation" in the following interface. Click "Next".
2.1 The computer has been connected to wireless network.
1) The currently wireless network currently connected to computer is selected as wireless network
configuration tool by default. Complete configuration according to interface prompt.
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Note:
• The SSID you selected should be consistent with the SSID of access point (wireless
router) connected to your computer.
2) Please tick “No” to configure other wireless network needed to connect to. Complete
configuration according to interface prompt.
Note:
• At present, the printer supports 3 types of safe modes: none, WEP and WPA/WPA2.
1) None: There is no encryption method used.
2) WEP: Send and receive data via security key by using WEP (Wired Equivalent
Privacy). WEP key is applicable to 64-digit and 128-digit encrypted network and can
contain numbers and letters at the same time.
3) WPA/WPA2: it is the pre-shared key (PSK) of WiFi protected access which connects
wireless device and access point via TKIP or AES encryption (WPS-Personal). The
working length of WPA/WPA2 is within the PSK of 8-63 characters.
• The display password is not ticked by default; if it is ticked, all passwords input can be
seen in clear text.
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2.2 The computer is not connected to wireless network Input the SSID (case sensitive) and
password of access point (wireless router) in the interface below. Complete configuration according
to interface prompt.
Note:
• If you do not know the SSID of access point (wireless router), please click “Print
Wireless Network Information Page” to view the SSID of the needed access point
(wireless router).
• If the printer cannot be used normally after wireless network setup is finished, please
install the drive again.
5.1.2. How to disable the WiFi network connected
Please complete the wireless network connection in infrastructure mode according to above steps.
If connected, the WiFi indicator on the status control panel will be always on; now if you want to
disconnect it, please press and hold this key for more than 2 seconds (the WiFi indicator will be off ).
5.2. WiFi Direct mode
You can connect wireless client (including the computer and mobile device with wireless network
feature) to wireless network printer without using the access point (wireless router).
5.2.1. Preliminary preparations
1. Printer with the WiFi Direct feature.
2. Wireless client (including computer and mobile device with wireless network feature).
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5.2.2. WiFi Direct connection
1. Turn on printer power.
2. Enable the printer's "WiFi Direct" mode. Enabling method: short press the "WiFi" button on the
printer panel and enable it.
Note:
• Short press "WiFi" button on the printer panel to automatically print out "Mobile Device
WiFi Connection Wizard" page for WiFi connection by mobile devices.
• Log in the embedded Web server and enable the "WiFi Direct" function. Please see
Chapter 6.2.2.3.
3. Turn on the computer or mobile device with wireless network function; select the SSID of WiFi
Direct and input password to connect.
5.2.3. How to disable the WiFi Direct
Log in the embedded Web server (Please see Chapter 6.1 for login method). Click "Settings" -
"Wireless Settings" - "WiFi Direct" and set the WiFi Direct mode to "OFF" to disable the WiFi Direct
function.
5.3. Wireless network setup FAQs
1. The printer is not found.
• If the power of computer, access point (wireless router) or printer is turned on.
• If the computer is connected to printer with USB cable.
• If the printer supports wireless network connection.
2. SSID cannot be found when network is connected
• Inspect if the power switch of access point (wireless router) is turned on.
• The printer cannot find the SSID of the access point (wireless router) you need to connect, please
check the SSID of access point and try to connect again.
• Every time when the setup of access point (wireless router) is changed, you must set up the
wireless network of printer again.
3. Connection failure
• Please inspect if the safe mode and password of access point (wireless router) and printer is
correct.
• Inspect the wireless receiving around printer. Signal receiving may be affected if the router is away
from the printer or there is an obstacle between them.
• Turn the power of access point (wireless router) and printer off and then restart them and set up.
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4. The following aspects should be inspected if the printer has problems while they are
used in network:
• Inspect if the firewall software blocks communication. If the computer and printer are connected in
the same network but they cannot be searched, the communication might be blocked by firewall
software. Please refer to the user guide of firewall software to turn firewall off and then try to search
the printer again.
• Inspect if the IP address assignment of printer is correct. You can inspect IP address by printing
the network setup information page of printer out.
• Please refer to the following steps to check if printer and computer are in the same network:
1) Select "Command prompt" as shown below.
a. Windows 8/10 system：Select "Search" button in the Start Menu and input "Command prompt"in
search bar，then press the "Enter”button in the keyboard.
b. Windows 7/Vista/XP system：click "Start" menu-"All procedures"-"Attachment"-"Command
prompt ".
2) Input ping and your printer IP address in popup window, and press "Enter" button.
For example: ping XXX.XXX.XXX.XXX(“XXX.XXX.XXX.XXX” is printer IP address)
3) If RTT is indicated in the window, that is to say your printer and computer are in the same
network.If RTT is not indicated in the window, please refer to
Chapter 5 to re-configure the printer
wireless network.
Note:
• Please refer to the user guide or consult the manufacturer for information related to
access point (wireless router).
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6. Web server (Applicable to network printers)
You can manage printer setup via the embedded Web server.
6.1. Visit the embedded Web server
1. Turn on the power of printer and computer.
2. Connect the printer to network to ensure that the printer is connected to the network where the
computer is connected to (please refer to Chapter 4 or Chapter 5 for network setup method).
3. Input the IP address of printer in the address bar of Web browser to visit the Web server
imbedded in printer.
Press and hold the control panel button of the printer to print "Info Page" and check the printer's "IP
Address".
Note:
• Windows users are suggested to use Microsoft Internet Explorer 8.0 (or higher version)
or Firefox 1.0 (or higher version), Mac users are suggested to use Safari 4.0 (or higher
version). No matter what kind of browser you are suing, please ensure that JavaScript
and Cookies are always enabled. Please ensure compatibility with HTTP 1.0 and HTTP
1.1 when other network browsers are used.
• If the computer cannot visit the Web server embedded in printer, then your computer
and printer may be connected to different networks. Please inspect your network
environment or consult your network administrator.
4. Click “Log in” option, input user name and password (the default user name is admin and the
initial password is 000000) and click “Log in”.
Note:
• For safety reasons, you are suggested to change the default password, which can be
finished in the “User Management” interface.
6.2. Use Web server to manage printer
You can use the embedded Web server to manage printer.
1. View the basic information including product name, printer state and ink cartridge of printer.
2. Set up the network protocol parameters supported by printer.
3. Set up the wireless network connection of printer, and turn on/off wireless network and WiFi
Direct function.
4. Set up mail server client and acquire printer state via E-mail notification.
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6.2.1. SNMP protocol setup
You can set the SNMP protocol through the SNMP interface to improve the network information
security of the printer.
1. Turn on printer power to connect printer to network.
2. Log in the embedded Web server (please refer to
Chapter 6.1 for login method).
3. Click “Setup” – “Network Setup” – “SNMP”.
4. Check relevant SNMP protocols as needed, click “Apply”.
Note:
The SNMP protocol can improve the efficiency of network management, receive
notification messages and warning event reports from network nodes, and help you
discover and solve network issues in a timely manner.
• Enable SNMP v1/v2 protocol:
①Your printer may be at risk of unsafe network environment, please use it with caution!
• Disable SNMP v1/v2 protocol:
①The printer may not work properly because the driver installation fails. Please download
the latest driver for this printer on the official website.
②Third-party software may not be able to obtain the SNMP status information of the
printer, please use it with caution!
6.2.2. Wireless setup
You can set the printer's wireless network, wireless IP configuration and WiFi Direct through the
Wireless Settings page. Before setting, please log in the embedded Web Server (Please see
Chapter 6.1 for login method).
6.2.2.1. Wireless network
1) If you need to set up wireless network, please click the SSID of access point (wireless router) in
search list, input secret key and click “Apply”.
6.2.2.2. Wireless IP setup
You can set the printer's IPv4 and IPv6 through the "Wireless IP Settings" page. Before setting,
please connect your printer to the internet and log in the embedded Web Server (Please see
Chapter 6.1 for login method). Only when the wireless network of printer is turned on, the Wireless
IP Configuration can be displayed on Web server.
1) DHCPv4 is ticked by default. If IP address needs to be set up manually, please cancel the
DHCPv4 checkbox ticked and input the “IPv4 Address”, “Subnet Mask” and “Gateway Address” that
you need to set up and then click “Apply”.
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6.2.2.2.1. IPv4 setup
IPv4 address of the printer is divided into DHCP auto assignment and manual setting, and the
DHCP auto assignment function is on by default. You can set up the IPv4 address of printer
manually to set up fixed IPv4 address for the printer.
6.2.2.2.2. IPv6 setup
In the "Wireless Network IPv6", you can check "IPv6 Local Link Address" and "Stateless address".
Note:
The printer supports using the following IPv6 addresses for network printing and
management.
• IPv6 local-link address: local IPv6 address set up by oneself (addresses beginning with
FE80).
• Stateless address: IPv6 address set up by network router automatically.
6.2.2.3. WiFi Direct setup
The printer can be connected to a wireless device via WiFi direct connection only when the printer's
WiFi Direct function is enabled.
1. Click “Settings” – “Network settings” – “Wireless setup” – “WiFi Direct”.
1) By default, WiFi Direct is disabled. To enable it, please select "Automatic" or "Manual" and click
"Apply".
6.2.3. Sleep time setup
If you want to change the sleep time of the printer, you can set it via the embedded Web server (the
printer installed via network connection).
1. Log in the embedded Web server (please refer to
Chapter 6.1 for login method).
2. Click “Settings” – “Machine settings” – “System”.
3. Select sleep time according to you need and then click “Apply”.
6.2.4. Recover factory settings via Web server
1. Log in the embedded Web server (please refer to Chapter 6.1 for login method).
2. Click "User Management" and input the correct “User name” and “Password”; then, click “Restore
to Factory Settings”. After completion, the printer will reboot automatically.
Note:
• After factory settings of printer are recovered, user name of the administrator will be
recovered to admin and the login password will be recovered to 000000.
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7. Print
7.1. Print Function
The print function can be achieved through the settings of various properties in the Printing
Preferences, and some of the functions are as follows.
Functions
Diagram
Manual duplex print
Collate
Reverse Print
N-in-1
Poster Print
(for Windows system only)
Zoom Print
Custom Size
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Note:
• You can select the 2 x 2 Poster Print in N-in-1 to enable the poster printing function.
• You can enable printing preference and click the help button to view detailed function
description. Please refer to Chapter 7.2.3 for the method to open help document.
7.2. Print Settings
7.2.1. Print parameter settings
You can set up printing parameters with the following two methods before sending printing work
(such as paper type, paper size and paper source).
Operating
system
Temporary printing setup change
Permanent default setup change
Windows 7
1. Click “File” menu – “Print” – “Select
printer" - “Printer properties” (the
detailed steps may differ because of
multiple operating systems).
1. Click “Start” menu- “Control Panel” –
“Devices and Printers”.
2. Right click on the printer icon, select
“Printing preference” and then change setup
and save it.
macOS
1. Click “File” menu – “Print”.
2. Change setup in the window popping
out.
1. Click “File” menu – “Print”.
2. Change setup in the window popping out
and click to save the preset. (Select preset
every time before printing, or print according
to default setup.)
Note:
• Priority of App setup is senior to printer setup.
7.2.2. Manual duplex print
1. The drive program of this device supports Manual Duplex Print.
Note:
• If the paper is thin, it may wrinkle.
• If the paper is curled, make it flat and put it back into the automatic tray.
• If the Manual Duplex Print function causes a paper jam, please see Chapter 11.1 for
processing.
2. Before printing, please ensure that certain amount of paper is loaded into the automatic tray.
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Note:
• For loading paper, please see Chapter 2.2.
• Some paper media are not suitable for the duplex printing. Trying the duplex printing
with it may damage the printer. When Paper Type is Thick or Transparency, please do not
try Duplex Printing. If 2 x 2 Poster Print is checked in the Printing Preferences dialog box,
Manual Duplex will not be supported.
3. Printing steps are as follows (for Windows system only) :
a) Open the document to be printed from the application (such as Notepad), and select Print from
the File menu.
b) Select Pantum printer.
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Click Preferences to set up for printing.
c) Check Manual Duplex in the Basic tab and click OK after completing the settings
d) Click Print.
Note:
• It is recommended to raise the output tray to prevent the paper from sliding out of it. If you
choose not to raise the output tray, we recommend that you immediately remove the
printed paper output from the printer.
e) Send the print job after choosing Manual Duplex, then the following prompt window will appear,
telling you the next specific operations. Interfaces are different depending on the models.
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f) After turning over the paper according to the prompt, press Continue button of the printer to go on
printing the other side.
g) You can click Close button to close this prompt window, and it will not appear until the next
Manual Duplex job comes in.
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7.2.3. Opening Help Document
You can open the Printing Preferences and click Help button (for Windows system only). The help
document contains the user guide where you can find the information on print settings.
7.3. Cancel Print Job
Press and hold the Cancel/Continue button on the control panel to cancel the job you want to cancel
during the printing process.
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8. Mobile Print
Note：
• Some functions are not available depending on different printer models. If you have
any questions, please contact the Customer Service.
8.1. "Pantum" App
You can realize the functions of print, scan, copy and fax on mobile devices (mobile phones and
tablets) through the "Pantum Printer" application software.
8.1.1. Operating systems supported
“Pantum Printer” App is suitable for Android 6.0-12.0, iOS 11.0-16.0 and HarmonyOS 2.0-3.0
system versions.
8.1.2. How to download Pantum App
How to download it for Android mobile device:
1. You can download it from its official website http://www.pantum.com > Service & support > Driver
download > Select printer model > Download and install.
2. You can use Google Play Store > Apps > to search Pantum Mobile Printing > Download and
install.
How to download it for iOS mobile device:
Click the App Store icon > Search interface > input “PANTUM” or “Pantum print” in the search bar >
Download and install on the interface of iOS device to download.
8.1.3. How to use the Pantum Printer App
8.1.3.1. Add a printer
I. Add the printer through Wi-Fi network configuration
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1. Make sure the mobile device turns on Bluetooth, location information permissions, and access
Wi-Fi network.
Note:
• For iOS mobile devices, please enable the location permission of Pantum Printer App as
follows. Click “Settings” > “Pantum Printer App” > “Location”, and select “During APP use”.
2. Press the Wi-Fi button of printer to print the "Moblie Deveice Wi-Fi Connection Guideline"
3. Go to "Pantum Printer" App. Click the "Add Printer" button, and operate according to the
instructions on the interface.
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4. The printer is added successfully.
Note:
• If several printers are found, please print the "Moblie Deveice Wi-Fi Connection
Guideline" and select the printer you want to connect to according to the hotspot name.
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II. Search for a printer in the LAN
1. The printer and mobile device have been connected to the same LAN.
2. Go to "Pantum Printer" App > Click "Connect" on the interface of "Devices found in LAN" > Select
a printer > Add Successfully.
Note:
• If multiple printers are found, please print the “Network Configuration Page” and select
the printer you desire based on the IP address. (For information on how to obtain the IP
address of the printer, you may refer to Section 9.1.1.3 and print “Network Configuration
Page”)
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III. Add the printer through direct connection
1. Go to "Personal Center", select "Direct connect to printer Wi-Fi hotspot", and operate according
to the instructions on the interface.
Note:
• The current network of your mobile device is unavailable after the printer Wi-Fi hotspot is
connected directly.
8.1.3.2. Use the printer
Enter the home page of the App, and select to experience different functions as needed.
Note:
• The functions may vary in different printer models. Specific functions are subject to the
printer you have purchased.
• If printing fails, check whether the mobile device is connected to the same wireless
network to which the printer is connected.
• If the mobile device does not detect any printers, check whether the printer is plugged in
and turned on.
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9. General Settings
This Chapter mainly introduces some general settings.
Note:
• The setting appearances may vary by model functions. The schematic diagram is only
for reference.
9.1. Control Panel Overview
The printer control panel layout includes 2 buttons and 2 multi-colored LEDs, as shown below. The
left figure is the control panel for printers with USB+ WiFi interface, and the right figure is the control
panel for printers with USB interface:
Serial No.
Name
1
Multi-colored LED1 indicator
2
Multi-colored LED2 indicator
3
WiFi search button
4
Cancel/Continue button
5
Information button
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9.1.1. Functions of Buttons on the Control Panel
9.1.1.1. Operation Function of WiFi Search Button
If there is no WiFi connection, short-press this button to launch WiFi connection and search WiFi
Hotspot AP; stop searching if it fails to find any Access Point (AP) within 2 minutes.
If there is WiFi connection while no WiFi print job, press and hold this button to disconnect WiFi
connection.
If there is WiFi connection and WiFi print job, wait until the job is completed and then press and hold
this button to disconnect the WiFi connection.
During WiFi connection, press and hold the button to cancel WiFi connection.
In Sleep Mode, press or press and hold the button to wake up the printer and exit Sleep Mode.
9.1.1.2. Operation Function of Cancel/Continue Button
If the printer is in sleep mode, press or press and hold this button can wake it up.
Press and hold this button during printing can cancel the current print job.
When the printer is in ready mode, press and hold this button can print the test page.
9.1.1.3. Operation Function of Information Button
When the printer is in ready mode, press and hold this button can print the test page.
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9.1.2. Function of LED Indicators on the Control Panel
9.1.2.1. LED1 Status Indication
The meanings of the status indication of LED1 are as follows:
Serial
No.
Paper/WiFi Multi-colored
LED1 Status Indication
Status Description
(For printers with USB+WiFi
interface)
Status Description
(For printers with USB
interface)
1
No WiFi connection, no paper
error, sleep mode
LED1 off
No WiFi connection, no paper
error, sleep mode
LED1 off
2
Searching WiFi, no indication of
paper error
LED1 with green light flashing
slowly
N/A
3
Successful WiFi connection, no
paper error
LED1 with green light staying
on
N/A
4
Paper Jam Error
LED1 with red light staying on
Paper Jam Error
LED1 with red light staying on
5
Paper shortage in printing, or
failed in feeding
LED1 with red light flashing
quickly
Paper shortage in printing, or
failed in feeding
LED1 with red light flashing
quickly
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9.1.2.2. LED2 Status Indication
The meanings of the status indication of LED2 are as follows:
Serial
No.
Data/Cartridge Multi-colored
LED2 Status Indication
Status Description
(For printers with USB+WiFi interface and the ones with
USB interface only)
1
Starting and warming up the printer, waking up and warming
up the printer, and warming up the printer by opening and
closing its cover.
LED2 with green light flashing slowly
2
The printer is ready
LED2 with green light staying on
3
Sleep
LED2 with green light on and flashing slowly
4
Printing
Multi-colored LED2 with green light flashing quickly
5
Alarming for toner low
LED2 with orange light on and flashing quickly
6
Cartridge error (not installed, mismatch, expired)
LED2 with orange light staying on
7
Serious printer error (heating roller abnormalities, laser motor
abnormalities, communication error, opened cover, etc.)
LED2 with red light staying on
8
A job is cancelled via the panel
LED2 with light flashing quickly
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9.1.2.3. Indication of LED1 and LED2 Combination Status
You can refer to the indicator combination list for information on the working status of the printer.
Some of the LED1 and LED2 combined indications are as follows:
Serial
No.
Status
Status Description
Paper/WiFi
(Multi-colored
LED1)
Data/Cartridge
(Multi-colored
LED2)
1
Paper jam, the printer is ready
LED1 with red light staying on, LED2 off
2
Paper jam during printing
LED1 with red light staying on, multi-colored LED2 off
3
Paper jam, alarming for toner low
LED1 with red light staying on, LED2 off
4
Paper jam, cartridge error (not installed, mismatch,
expired)
LED1 with red light staying on, LED2 off
5
Paper jam, serious printer error (heating roller
abnormalities, laser motor abnormalities, communication
error, opened cover, etc.)
LED1 off, LED2 with red light staying on
6
Paper jam, a job is cancelled via the panel
LED1 off, LED2 with green light flashing quickly
7
Paper shortage in printing, or failed in feeding, only
showing paper errors
LED1 with red light flashing quickly, LED2 off
8
Paper shortage in printing, or failed in feeding, alarming
for toner low
LED1 with red light flashing quickly, LED2 off
9
Paper shortage in printing, or failed in feeding, cartridge
error (not installed, mismatch, expired)
LED1 off, LED2 with orange light staying on
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10
Paper shortage in printing, or failed in feeding, and
meanwhile, serious printer error (heat roller
abnormalities, laser motor abnormalities, communication
error, opened cover, etc.)
LED1 off, LED2 with red light staying on
11
A job is being cancelled via the panel because of paper
shortage in printing or failure in feeding
LED1 with green light off, LED2 with green light flashing
quickly
9.2. System Setting
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
9.2.1. Sleep Time Setting
Sleep mode can reduce the energy consumption of printer effectively, and “Sleep time setting” can
be made in the idle time before the device enters sleep mode.
Operation steps are as follows (suitable for printers installed via USB connection):
1. Enter the “Start menu” – “Control Panel” –view “Devices and Printers”.
2. Right click printer and select “Printer properties” in the pull-down menu.
3. Enter the “Secondary Settings” option.
4. Select the sleep time to be set in "Sleep Time Setting". Click "Confirm/Apply" to finish settings.
Note:
• When the printer is in sleep mode, you can press any button or send printing job to wake
it up.
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9.3. Restore Factory Settings
To reset all parameter settings of products, you can conduct Restore Factory Settings. Specific
steps: when the product power supply is turned off, press and hold "Cancel/Continue" button.
Power on the product until two LEDs flash orange simultaneously. Release the button until the
printer is back to Ready status to finish resetting.
9.4. Consumable information
You can check consumable information through the Printing Info page on the printer control panel
(Please see
Chapter 9.1.1.3 for printing method of Printing Info page.)
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10. Routine Maintenance
10.1. Cleaning the Printer
Note:
• Please use mild detergents.
Please clean the printer in accordance with the following steps:
1. Turn off the main power switch and unplug the power cord and USB cable.
2. Use a soft cloth to wipe the outside of the printer clean.
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3. Open the upper cover and take out the laser toner cartridge.
Note:
• When removing the laser toner cartridge, put the cartridge in a protective bag or wrap it
with thick paper to avoid direct light damaging the photosensitive drum.
4. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe the shaded area as
shown in the figure below.
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10.2. Maintenance of Laser Toner Cartridge
10.2.1. Use and Maintenance of Laser Toner Cartridge
For better print quality, please use the original Pantum laser toner cartridge.
Note:
when using the laser toner cartridge, please pay attention to the following:
• Unless used immediately, otherwise, do not remove the laser toner cartridge from the
package.
Do not attempt to refill the laser toner cartridge without authorization. Otherwise, the
resulting damage is not included in the printer warranty.
• Please store the laser toner cartridge under a cool and dry environment.
• Toner inside the laser toner cartridge is combustible. Please do not put the laser toner
cartridge near any source of ignition, so as to avoid causing a fire.
• When removing or disassembling the laser toner cartridge, please pay attention to the
toner leakage problem. In case of the toner leakage resulting in that the toner contacts with
your skin or splashes into your eyes and mouth, please immediately wash with clear water,
and consult a doctor immediately if you feel unwell.
• When placing the laser toner cartridge, please keep it away from the area reachable by
children.
10.2.2. Service Life of Laser Toner Cartridge
Service life of the laser toner cartridge depends on the amount of toner that print jobs require.
When the printer LED indicator shows the status in the following figure, it indicates that the laser
toner cartridge life has expired and needs to be replaced.
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10.2.3. Replace Laser Toner Cartridge
Note:
before replacing the laser toner cartridge, please pay attention to the following:
• The laser toner cartridge surface may contain toner. Please remove it carefully to avoid
spilling.
• Put the removed laser toner cartridge on a piece of paper to avoid the toner from
accidently spilling.
• After removing the protective cover, please immediately install the laser toner cartridge
into the printer, so as to avoid photosensitive drum damage caused by exposing to too
much direct sunlight or indoor light.
• While installing the laser toner cartridge, do not touch the surface of the photosensitive
drum so as not to scratch it.
Replacement steps are as follows:
1. Open the upper cover, and remove the empty laser toner cartridge along the guides.
2. Open the package of a new laser toner cartridge, hold the handle of the cartridge and gently
shake around 5-6 times, so as to make the toner evenly distributed inside the cartridge.
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3. Remove the protective cover, and put the laser toner cartridge into the printer along the guides.
Note:
• Check whether there is any seal on it before installing the laser toner cartridge into the
printer; if there is any, please tear off the seal and then install the cartridge.
4. Close the upper cover tightly.
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11. Troubleshooting
Please read this section carefully. It can help you solve common trouble in the printing process. If
the problems appeared cannot be solved, please contact Pantum Aftersales Service Center.
Prior to handling common trouble, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The laser toner cartridge is correctly installed.
• The output bin is fully closed.
• The paper is correctly loaded into the tray.
• The interface cable is correctly connected between the printer and the computer.
• The correct printer driver is selected and installed properly.
• The computer port is properly configured and is connected to the proper printer port.
11.1. Clearing Jammed Paper
Note:
• Remove the jammed paper in accordance with the following steps, close the upper cover
and tidy the paper in the tray, then the printer will automatically resume printing. If the
printer cannot automatically start printing, please press the button on the control panel.
• If the printer still does not start printing, please check whether all the jammed paper inside
the printer are cleared.
• If you cannot remove the jammed paper yourself, please contact your local Pantum
authorized repair center or send the printer to the nearest Pantum authorized service
center for repair.
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11.1.1. Paper Jam in the Feed Port
If the output tray is open, please close it at first.
Gently pull the jammed paper straight out.
If the paper does not move while being pulled, or there is no paper in this area, please check the
inside of the printer.
11.1.2. Paper Jam inside the Printer
1. Open the upper cover.
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2. Open the upper fuser guide to decrease the pressure of compression spring.
3. Pull the jammed paper out of the fuser unit.
If no jammed paper is found, please go to the next step.
4. Remove the laser toner cartridge along the guides.
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5. Slowly pull the jammed paper out along the paper output orientation.
6. After removing the jammed paper, insert the laser toner cartridge into the printer along the guides
until you hear a click assuring you that the cartridge is fully inserted.
7. Neatly put the paper in the tray. Until the indicator light resumes print-ready status, proceed to the
next print.
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11.2. Common Troubleshooting
11.2.1. Common Trouble
Trouble
Cause
Solution
Printer Problems
The printer
does not
work
The cable between the computer and the
printer is not connected properly.
Error in specifying the print port.
The printer is offline, and Use Printer Offline
is checked.
The printer does not recover from an internal
error, such as a paper jam, paper empty, etc.
Disconnect and then reconnect the
printer cable.
Check the printer settings to ensure that
the print job is sent to the correct port. If
the computer has more than one port,
make sure that the printer is connected
to the correct port.
Make sure that the printer is in the
normal online status.
Laser toner cartridge issue
The laser
toner
cartridge
chip cannot
be
detected.
The laser toner cartridge chip is dirty.
The laser toner cartridge chip contacts the
spring or the copper pillar and gets dirty.
Please clean the laser toner cartridge
chip surface.
Please clean the contact spring or the
copper pillar.
Problems in Handling Paper
Paper feed
failure
The print media is loaded incorrectly.
The print media is beyond the usage
specification range.
The feed roller is dirty.
Please install the print media correctly.
Please use the print media within the
specification range.
Clean the feed roller.
Paper Jam
There is too much paper in the tray.
The print media is beyond the usage
specification range.
There is foreign matter in the feed channel.
The feed roller is dirty.
Internal parts failure.
Remove excess paper from the tray.
Remove excess paper from the tray.
Clean the feed channel.
Clean the feed roller.
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Print with
multipage
fed in
Excessive static electricity on the print media.
The print media is damp and sticks together.
Internal parts failure.
Separate the print media to eliminate
some static electricity.
It is suggested that you use the
recommended print media.
Separate the print media or use better
quality and dry print media..
The vapor
comes out
around the
paper
discharge
area
The heat generated during the toner fusing
causes the paper to vapor (This happens
even more often when you use dampened
paper under low ambient temperature)
Vapor is not an abnormality in this case,
but still you can use newly unpacked
paper to avoid generation of vapor. Also,
keep your paper from the damp.
Although vapor is not an abnormality,
using unopened new paper can prevent
vapors. In addition, please take care of
paper to prevent damping. If scorched
flavor appears, please directly turn off the
power and unplug the power cord. Then,
consult the Customer Service Center. If
this status persists, it may cause fire or
electric shock.
Note:
• If the problem persists, please contact the customer service center. See the
Guarantees certificate for contact details.
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11.2.2. Image Defects
Trouble
Cause
Solution
The printout is
whitish or light
• Toner is low.
• The print media does not meet usage
specification, such as the media is damp
or too rough.
• The resolution in the print program is
set too low.
• The laser toner cartridge is damaged.
• Please properly use the print media
within the specification range.
• Setup the print resolution in the
program.
Toner spots
• The laser toner cartridge is dirty or
leaks toner.
• The laser toner cartridge is damaged.
• The print media that does not meet
usage specification, such as the media is
damp or too rough.
• The feed channel is dirty.
• Please use the print media within
the specification range.
• Clean the feed channel.
White spots
• The print media that does not meet
usage specification, such as the media is
damp or too rough.
• The feed channel is dirty.
• The internal part of the laser toner
cartridge is damaged.
• The reflective glass of the laser inside
the printer is dirty.
• Please use the print media within
the specification range.
• Clean the feed channel.
• Clean the reflective glass of the
laser.
Toner comes off
• The print media that does not meet
usage specification, such as the media is
damp or too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is damaged.
• The internal part of the printer is
damaged.
• Please use the print media within
the specification range.
• Clean the inside of the printer.
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Black vertical stripes
• The laser toner cartridge is dirty.
• The internal part of the laser toner
cartridge is damaged.
• The reflective glass of the laser inside
the printer is dirty.
• The feed channel is dirty.
• Clean the reflective glass of the
laser at the back of the printer.
• Clean the feed channel at the back
of the printer.
Black background
(gray background)
• The print media that does not meet
usage specification, such as the media is
damp or too rough.
• The laser toner cartridge is dirty.
• The internal part of the laser toner
cartridge is damaged.
• The feed channel is dirty.
• The transfer voltage inside the printer is
abnormal.
• Please use the print media within
the specification range.
• Clean the feed channel inside the
printer.
Cyclical traces
appear
• The laser toner cartridge is dirty.
• The internal part of the laser toner
cartridge is damaged.
• The fuser component is damaged.
• Clean the laser toner cartridge or
replace it with a new one.
• Please contact Pantum Customer
Service to repair and replace the
fuser component.
Skewed pages
• The print media is loaded incorrectly.
• The feed channel of the printer is dirty.
• Please install the print media
correctly.
• Clean the feed channel inside the
printer.
Wrinkled paper
• The print media is loaded incorrectly.
• The print media does not meet the
usage specification.
• The feed channel inside the printer is
dirty.
• The fuser component of the printer is
damaged.
• Please install the print media
correctly.
• Please use the print media within
the specification range for printing.
• Clean the feed channel inside the
printer.
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The back of the
printout is dirty
• The laser toner cartridge is dirty.
• The transfer roller inside the printer is
dirty.
• The transfer voltage inside the printer is
abnormal.
• Clean the laser toner cartridge or
replace it with a new one.
• Clean the internal transfer
components of the printer.
Whole page dark
• The laser toner cartridge is installed
incorrectly.
• The internal part of the laser toner
cartridge is damaged.
• Abnormal charge inside the printer; the
laser toner cartridge is not charged.
• Ensure to install the cartridge
correctly.
The toner does not
adhere to the paper
• The print media that does not meet
usage specification, such as the media is
damp or too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is damaged.
• The internal part of the printer is
damaged.
• Please use the print media within
the specification range.
• Clean the inside of the printer.
Horizontal stripes
• The laser toner cartridge is incorrectly
installed.
• The laser toner cartridge might be
damaged.
• The internal part of the printer is
damaged.
• Ensure to install the cartridge
correctly.
Note:
• The faults above can be mitigated by cleaning or replacing the cartridge. If the
problem persists, please contact the customer service center. See the Three
Guarantees certificate for contact details.
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12. Product Specification
Note:
• Specification values vary slightly from printers with different models with different
functions ,and product specifications vary from different countries and regions.
• These values are based on the initial data. For more information about the latest
specifications, please visit:
www.pantum.com.
12.1. Specification Overview
Product Size (W*D*H)
337mm*220mm*178mm
Product weight (excluding
the cartridge)
4kg
Print Environment
Optimal Printing Temp Range: 10-32℃
Relative humidity range: 20%~80%RH
Power Voltage
220V Model：AC220~240V,50Hz/60Hz,3A
Noise (acoustic pressure
level)
Print: 52dB(A)
Standby: 30dB(A)
Enter network standby time:
1 minutes
Power Consumption
Printing: average 370W
Ready: 38W
Sleep: ＜2W
Networked standby: ＜2.0W
Operating System
Microsoft Windows XP/ Windows Vista/Windows 7/Windows
8/Windows 8.1/ Windows 10/ Windows 11/ Windows
Server2003/2008/2012(32/64Bit)
macOS 10.9/10.10/10.11/10.12/10.13/10.14/10.15/11.6/12.1
Linux(Ubuntu 12.04~18.04)
iOS 11.0-16.0
Android 6.0-12.0
HarmonyOS 2.0-3.0
Communication interface
USB 2.0(High Speed)
IEEE802.11b/g/n interface
Supplier's Declaration of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier
Trade Name: PANTUM
Model No.: P221**/P251**(* could be A-Z, a-z, 0-9 or blank)
Responsible Party – U.S. Contact Information
Company Name: PANTUM (USA) CO.,LTD
Office address:13875 Ramona Ave.,Chino, CA 91710
TEL: 626-965-6662
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
USA Only
