I
Preface
Welcome to the Pantum Series products!
We heartily appreciate your using of Pantum Series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (
www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft
®
, Windows
®
, Windows Server
®
and Windows Vista
®
are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Apple, AirPrint, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries.Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards.
The Mopria™ word mark and the Mopria™ Logo are registered and/or unregistered trademarks of
Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly
prohibited.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG,Inc. and
any use of such marks by Zhuhai Pantum Electronics Co., Ltd. is under license. Other trademarks
and trade names are those of their respective owners.
Wi-Fi Direct, Wi-Fi Protected Setup (WPS), WPA, WPA2, WPA3 and Wi-Fi Protected Access are
marks of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The Copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any form
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version: V1.1
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
II
The product can only be used safely in the non-tropical areas at an altitude no higher than 2000
meters.
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard.
The printer has a Class III b laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1.
The following label is attached to the laser components inside the printer:
III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is high-voltage electrode inside the printer.
Before cleaning the printer, make sure the power is
turned off!
Plugging and unplugging the power cord plug with
a wet hand can result in an electric shock.
The fuser unit is hot when and after printing.
Touching the fuser unit (the shaded area as
shown) may cause burns!
The fuser unit is attached with a high temperature
warning label. Please do not remove or damage
this label.
IV
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage
caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the high-voltage
device, which otherwise may result in fire or electric shock. Take care not to spill liquids onto the
equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualified member of the service personnel for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may
result in damage and mean that professional maintenance personnel need to spend more time
fixing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;
V
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class I equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range, please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10℃ and 35℃ and the relative
humidity between 20% and 80%;
25. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
26. Radiation Exposure Statement:
This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled
environments.
This equipment should be installed and operated with a minimum distance of 20cm between the
radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
27. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
28. Warning: Changes or modifications to this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
29. The power consumption of the product with wireless function is 2.8W in networked standby if all
wired network ports are connected and all wireless network ports are activated.
30. Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits.
VI
31. Please keep this User Guide properly.
VII
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be discarded
as domestic waste. Instead, you should dispose of your used equipment at a
designated collection point for the recycling of waste electrical and electronic
equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). Please contact your distributor / supplier for further information.
This product is suitable for indoor use only.
This printer is fully compliant with the RoHS Directive 2011/65/EU for managing toxic
and hazardous substances.
Supplier's Declaration of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier
Trade Name: Pantum
Model No.: P3******Plus(suffix *: A-Z, 0-9, hyphen or blank)
Responsible Party – U.S. Contact Information
Company Name: PANTUM (USA) CO.,LTD
Office address:13875 Ramona Ave.,Chino, CA 91710
TEL: 626-965-6662
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
USA Only
VIII
Table of Contents
1. Before Using the Printer .............................................................................................................. 1
1.1. Product series introduction ................................................................................................ 1
1.2. Supplied Accessories ........................................................................................................ 2
1.3. Product View ..................................................................................................................... 3
1.4. Laser Toner Cartridge ....................................................................................................... 5
1.5. Control Panel .................................................................................................................... 6
1.5.1. Overview of control panel ........................................................................................ 6
1.5.2. Indicator function of control panel............................................................................ 7
2. Paper and Print Media ................................................................................................................ 8
2.1. Paper Specification ........................................................................................................... 8
2.2. Special Paper.................................................................................................................... 9
2.3. Loading Paper................................................................................................................. 10
2.3.1. Loading into the Automatic Feeder Tray................................................................ 10
2.3.2. Install manual feed tray ......................................................................................... 11
2.4. Non-printable Area .......................................................................................................... 13
2.5. Paper application rules .................................................................................................... 13
3. Driver installation and uninstallation .......................................................................................... 14
3.1. Driver Setup .................................................................................................................... 14
3.1.1. One-click Installation (For Windows and macOS) ................................................. 14
3.1.2. More setup methods ............................................................................................. 28
3.2. Uninstall Driver ................................................................................................................ 41
3.2.1. Method to uninstall driver under Windows ............................................................. 41
3.2.2. Method to uninstall driver under macOS ............................................................... 41
4. Wired network setup (applicable to wired network models) ....................................................... 42
4.1. Set IP Address ................................................................................................................ 42
4.1.1. Automatic Setting .................................................................................................. 42
4.1.2. Manual Setting ...................................................................................................... 42
5. Wireless network setup (applicable to Wi-Fi models) ................................................................ 43
5.1. Basic structure mode ...................................................................................................... 43
5.1.1. Wireless network setup tools ................................................................................. 43
5.1.2. Wi-Fi Protected Setup (WPS) setup ...................................................................... 47
5.1.3. How to disable the Wi-Fi network connected ......................................................... 48
5.2. Wi-Fi Direct mode ........................................................................................................... 48
5.2.1. Preliminary preparations ....................................................................................... 48
5.2.2. Wi-Fi Direct connection ......................................................................................... 48
5.2.3. How to disable the Wi-Fi Direct ............................................................................. 50
5.3. Wireless network setup FAQs ......................................................................................... 50
IX
6. Web server ............................................................................................................................... 52
6.1. Visit the embedded Web server ...................................................................................... 52
6.2. Use Web server to manage printer .................................................................................. 53
6.2.1. IP address setup ................................................................................................... 53
6.2.2. SNMP protocol setup ............................................................................................ 54
6.2.3. Wireless setup ...................................................................................................... 54
6.2.4. Machine setup....................................................................................................... 55
6.2.5. Recover factory settings via Web server ............................................................... 56
7. Print .......................................................................................................................................... 57
7.1. Print Function .................................................................................................................. 57
7.2. Print Settings .................................................................................................................. 58
7.3. Cancel printing ................................................................................................................ 58
7.4. Printing Mode .................................................................................................................. 58
7.4.1. Printing with the Automatic Feeder Tray................................................................ 59
7.4.2. Printing with manual feed tray ............................................................................... 59
7.5. Automatic Two-Sided Printing ......................................................................................... 60
7.5.1. Duplex printing unit setup ...................................................................................... 60
7.5.2. How to carry out auto duplex printing .................................................................... 61
7.6. Fine mode printing .......................................................................................................... 63
7.7. Mute printing ................................................................................................................... 64
7.8. Auto shut-off setting ........................................................................................................ 65
7.9. Open Help Document ...................................................................................................... 66
8. Mobile Print (applicable to Wi-Fi models) .................................................................................. 67
8.1. "Pantum" App .................................................................................................................. 67
8.1.1. Operating systems supported ............................................................................... 67
8.1.2. How to download the Pantum Printing App ........................................................... 67
8.1.3. How to use the Pantum Printing App ..................................................................... 67
8.2. Mopria mobile print ......................................................................................................... 69
8.2.1. The operating systems and applications which support Mopria mobile printing ..... 69
8.2.2. How to download Mopria Print Service .................................................................. 69
8.2.3. Preliminary preparations ....................................................................................... 69
8.2.4. How to use Mopria mobile printing ........................................................................ 69
8.3. NFC label ........................................................................................................................ 70
8.3.1. Preliminary preparations ....................................................................................... 70
8.3.2. How to print ........................................................................................................... 70
8.4. AirPrint mobile print ......................................................................................................... 71
8.4.1. Operating systems supported by AirPrint mobile print ........................................... 71
8.4.2. Preliminary preparations ....................................................................................... 71
8.4.3. How to use AirPrint mobile printing ....................................................................... 71
X
9. General Settings ....................................................................................................................... 72
9.1. System Setting ................................................................................................................ 72
9.1.1. Language Setting .................................................................................................. 72
9.1.2. Sleep Time Setting ................................................................................................ 73
9.1.3. Toner Save ........................................................................................................... 74
9.1.4. Mute printing ......................................................................................................... 74
9.1.5. Restore Factory Settings ....................................................................................... 75
9.1.6. Auto shut-off setting .............................................................................................. 76
9.2. Network Settings ............................................................................................................. 77
9.3. Network Information ........................................................................................................ 78
9.4. Print information report .................................................................................................... 79
10. Routine Maintenance .............................................................................................................. 80
10.1. Cleaning the Printer ...................................................................................................... 80
10.2. Toner cartridge and drum component component maintenance .................................... 82
10.2.1. About toner cartridge and drum component component ...................................... 82
10.2.2. Replace toner cartridge and drum component ..................................................... 83
11. Troubleshooting ...................................................................................................................... 87
11.1. Cleaning Jammed Paper ............................................................................................... 87
11.1.1. Paper jam of auto feed tray ................................................................................. 87
11.1.2. Paper jam of manual feed tray ............................................................................ 88
11.1.3. Middle jam .......................................................................................................... 89
11.1.4. Paper Jam in the Fuser Unit ................................................................................ 92
11.1.5. Duplex Unit Jam .................................................................................................. 93
11.2. Software Failure ............................................................................................................ 95
11.3. Common Troubleshooting ............................................................................................. 96
11.3.1. Common Problems ............................................................................................. 96
11.3.2. Image Defects ..................................................................................................... 97
12. Menu Structure ..................................................................................................................... 100
13. Product Specifications ........................................................................................................... 101
13.1. Overview of the Specifications ................................................................................. 101
1
1. Before Using the Printer
1.1. Product series introduction
Product series parameters
P3010DW Plus
P3300DW Plus
Interface type
USB
●
●
NET
●
●
Wi-Fi
●
●
Print
Language
GDI
●
PDL
●
Control Panel
LCD
●
●
Print Speed
A4
30ppm
●
33ppm
●
Letter
32ppm
●
35ppm
●
Automatic Two-Sided Printing
●
●
NFC TAG
●
●
Mute printing
●
●
(●: Support; Blank: Unsupport)
Note:
• This product series is subject to additions or changes without prior notice.
2
1.2. Supplied Accessories
Name
Parts
Toner cartridge
Drum component
USB Interface
Cable
Power Cord
CD
Quick Setup Guide
Pantum Warranty
Note:
• The Pantum Warranty may not be attached in some regions.
3
1.3. Product View
Side view
1
Output Bin
For storing the printed paper.
2
Control Panel
Indicate printer status to conduct set operation.
3
Output Tray
To prevent the printed paper from falling.
4
Front Cover
To open the front cover to take out the laser toner cartridge.
5
Manual feed tray
For placing mediums that are printed in manual feed tray.
6
Power switch
Turn the power on or off and press this button under Ready
state to enter energy-saving mode.
Press and hold this button for more than 2s to turn the printer
power off.
7
Automatic Feeder Tray
For placing mediums that are printed in auto feed tray.
8
Paper deflector of manual
feed tray
Slide paper deflector to adapt to paper width.
9
NFC (Near Field
Communication) label
Touch this label on mobile device to download or start Pantum
printer App and connect Wi-Fi Directly.
10
Paper width deflector of auto
feed tray
Slide paper width deflector to adapt to paper width.
11
Paper length deflector of
auto feed tray
Slide paper length deflector to adapt to paper length.
12
Clip of extended tray of auto
feed tray
For adjustment of length extension of the tray .
4
Rear View
1
USB Interface
For connecting product to computer with USB cable.
2
Network Interface
For connecting product to network with network cable.
3
Power Interface
For connecting product to power with power cord.
4
Rear Cover
For paper release when it gets jammed.
5
Duplex Printing
Unit
For paper feed at duplex printing and paper release when paper gets
jammed at duplex printing.
Note:
• Printer appearance may differ because of various models and functions, so the
schematic diagram is only for your reference.
5
1.4. Laser Toner Cartridge
Laser toner cartridge is composed of drum component and toner cartridge.
Service life of drum component
Type
Average Print Volume
Standard drum component
About 9000/12000 Pages(Based on ISO 19752 standard)
Service life of toner cartridge
Type
Average Print Volume
Standard-volume toner cartridge
About 1000/1500 Pages (Based on ISO 19752 standard)
High-volume toner cartridge
About 3000/6000 Pages (according to ISO 19752 standard)
Note:
• The model is subject to increase without notice.
• Consumables capacity may vary with different using types.
• The Company does not recommend using consumables other than the original
consumables provided, as any damages caused by non-original consumables are not
covered by the scope of warranty.
• Toner cartridge appearance may differ because of multiple volume and models, so the
schematic diagram is only for your reference.
• High volume drum component and super large volume catridge are only applicable to
some models, please refer to the specifications of the model that you actually purchase.
6
1.5. Control Panel
1.5.1. Overview of control panel
The layout of the printer control panel is shown below:
LCD control panel
No.
Name
Functions
1
LCD Display
Display operation interface and product information.
2
Wi-Fi indicator
Indicate Wi-Fi connection status (Please refer to Chapter 1.5.2.1).
3
Toner
cartridge/status
indicator
Indicate the status of toner cartridge and printer (please refer to Chapter
1.5.2.1).
4
Menu
Open the main menu of control panel.
5
OK
Confirm the selection on screen.
6
UP
Scroll through the menus and options .
For menu items need to input, change the numeric value by cycle
accumulating.
7
Down
Scroll through the menus and options .
For menu item needs to be input, shift the entry positions from left to right,
for example, IP address entry.
8
Back
Return to the previous menu.
9
Wi-Fi key
Press "Wi-Fi" key to enable Wi-Fi of the printer, and press the Wi-Fi key
again to enable the Bluetooth of the printer. Press the Wi-Fi key during
Wi-Fi connection will not make Bluetooth enabled.
Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is not
connected or to disconnect Wi-Fi when it has already been connected.
10
Cancel
Execute cancel operation.
7
1.5.2. Indicator function of control panel
1.5.2.1. Indicator status display of LCD control panel
Display meanings of Wi-Fi indicator is as follows:
No.
Display of Wi-Fi indicator
Status
Status description
1
Die out
Wi-Fi disconnected and sleep mode
2
Blue indicator blinks
Wi-Fi connecting
3
Blue indicator normally on
Wi-Fi connected
Display meanings of toner cartridge / status indicator are as follows:
No.
Display of toner
cartridge/status
indicator
Status
Status description
1
Die out
Sleep mode
2
Green indicator blinks
Warming up, printing, print cancelling
3
Green indicator
normally on
Printer is ready
4
Orange indicator blinks
Low toner warning
5
Orange indicator
normally on
Toner cartridge error (uninstalled ink cartridge,
unmatching ink cartridge, invalid toner cartridge)
6
Red indicator normally
on
Printer errors such as paper error (paper out,
paper jam, paper feed failure), opened front
cover
8
2. Paper and Print Media
2.1. Paper Specification
Automatic
Feeder Tray
Media Type
Plain paper(70～105g/m²),thin paper(60～70g/m²)
Media size
A4, Letter, A5, Legal, Statement, JIS B5, Folio, Oficio,
Executive, ISO B5, A6, B6, 16K, Big 16K, 32K, Big 32K,
Custom
Media weight
60～105 g/m²
Maximum capacity of the
tray
250 pages （80 g/m²）
Manual feed
tray
Media Type
Plain paper(70～105g/m²),thin paper(60～70g/m²),thick
paper(105～200g/m²),transparent film,carton paper,label
paper, envelope
Media size
A4, Letter, Legal, Folio, Oficio, Statement, Executive, JIS
B5, ISO B5, A5, A6, B6, Monarch Env, DL Env, C5 Env,
NO.10 Env, C6 Env, Japanese Postcard, ZL, 16K, Big 16K,
32K, Big 32K, Yougata4, Postcard, Younaga3, Nagagata3,
Yougata2, Custom
Media weight
60～200 g/m²
Maximum capacity of the
tray
1 pages
Note:
• 80 g/m² standard paper is recommended for this printer.
• It is not recommended to use special paper extensively, which may affect the service life
of the printer.
• The print media that does not meet the guidelines listed in this User Guide may result in
poor print quality, increased paper jam and excessive wear of the printer.
• Properties such as weight, composition, texture and humidity are important factors
affecting the printer performance and output quality.
Please note the following matters when selecting the print media:
1. Desired print effect: The print media selected should meet the requirement of the print tasks.
2. Surface smoothness: The smoothness of the print media may affect the sharpness of the print
outcome.
3. Some print media may meet all the use guidelines contained herein, but they still can not bring
satisfactory effect. This may be due to incorrect operation, inappropriate temperature and humidity,
or other factors beyond the control of Pantum. Before purchasing large quantities of print media,
make sure that the print media meets the specifications specified in this User Guide.
9
2.2. Special Paper
This printer supports using the special paper for printing. Special paper includes: label paper,
envelope, transparent film, thick paper, carton paper, thin paper.
Note:
• When using special paper or print media, be sure to select matched print type and size in
the print settings so as to get the best print effect.
Please observe the following standards:
Types of Print
Media
Correct Practices
Incorrect Practices
Label Paper
Use labels with no exposed lining
paper only.
Labels shall be put flat when using.
Use labels of full sheet only.
There is no guarantee that all the
labels in the market can meet
corresponding requirements.
Use wrinkled, blistered or damaged label
papers.
Envelope
Envelopes should be loaded evenly.
Use wrinkled, nicked, stuck or damaged
envelopes.
Use envelopes with clips, snaps, windows,
or coated linings.
Use envelopes with self-adhesive stickers
or other synthetic materials.
Transparent Film
Only use transparent films approved
for use in laser printers.
Use transparent print media that is not
suitable for laser printers.
Thick Paper,
carton paper
Only use heavy paper that is
approved for use in laser printers
and meets the weight specifications
of this printer.
Use the paper whose weight is more than
the specification of the media recommended
for this printer, unless the paper is approved
for use in this printer.
10
2.3. Loading Paper
2.3.1. Loading into the Automatic Feeder Tray
1. Slide out the automatic feeder tray from the printer.
2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector
to the slot suitable for paper size, in order to match paper length and width.
Note:
• Do not overly squeeze the "paper length guide" and "paper width guide", otherwise it
could easily lead to deformation of paper.
3. Before loading paper, please unfold the stacked paper to avoid a paper jam or feed error, and
then load the paper into the tray print-side down.The automatic feeder tray can be loaded up to 250
pages, 80g/m² paper.
11
4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove
the printed document after the printing is complete.
Note:
• It is recommended that you raise the output tray to prevent the paper from slipping and
falling after printing. If you choose not to raise the output tray, we recommend that you
immediately remove the printed paper from the printer.
• If more than 250 pages (80 g/m²) are put inside the auto feed tray at one time, paper jam
or paper feed failure will be led to.
• If carrying out single-sided printing, please make sure that the side to be printed (the
blank side) is face down.
2.3.2. Install manual feed tray
1. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove
the printed document after the printing is complete.
12
2. Open manual feed tray.
3. Slide the paper deflector of manual feed tray to match the two sides of paper. Do not use
excessive force; otherwise, paper will be made jammed or skewed.
4. Put a flat printing medium into the manual feed tray with both hands.
13
Note:
• The printer will enter manual feed mode automatically when you put papers inside the
manual feed tray.
• Please put one printing medium inside the manual feed tray each time and put in another
piece after finishing printing.
• Put the printing medium inside the manual feed tray with the printing side up; the top of
paper should be put inside first.
5. When the printed page is output from the printer, put the second piece inside according to the
above steps to continue printing. Slow action will lead to the prompt of paper out or paper failure of
manual feed tray. After paper is put inside, printing will be resumed automatically; too quick action
may make paper caught up in the printer, which will easily result in paper jam.
Note:
• After printing, please take out printed papers output from printer immediately. Stacked
papers or envelops will lead to paper jam or wrapped paper.
2.4. Non-printable Area
The shaded area indicates the non-printable area.
Usage
Paper Size
Top and bottom margins (A)
Left and right margins (B)
Printing
A4
5mm(0.197inch)
5mm(0.197inch)
Letter
5mm(0.197inch)
5mm(0.197inch)
2.5. Paper application rules
• Rough textured, uneven, oil stained and extremely smooth paper will make printing effect poor.
• Please make sure that there is no dust, fluff, etc. on the paper.
• Paper shall be put on a flat surface and stored under a cool and dry environment.
14
3. Driver installation and uninstallation
3.1. Driver Setup
This device supplies driver setup applications for Windows and macOS. We recommend One-click
installation, which helps you install the driver automatically in a faster and easier way. Should you
encounter trouble when using the One-click installation, you may try more setup methods.
Note:
• Driver installation interface may differ because of different models and functions, so the
schematic diagram is only for your reference.
3.1.1. One-click Installation (For Windows and macOS)
One-click installation offers installation options via "Wi-Fi", "USB", and "Wired Network". You may
select the one you're familiar with the most according to the connection methods supported by your
printer.
3.1.1.1. Connect printer via Wi-Fi
Before installing printer driver, please check if your printer is connected to the Wi-Fi properly. If not,
please follow
Section 3.1.1.1.1 for installation; and if yes, please follow Section 3.1.1.1.2 for
installation.
Note: • You can print "Network configuration page" to confirm printer network connection status
to see if printer is connected with network (Please see
Section 9.4 for how to print).
3.1.1.1.1. Printer not connected to Wi-Fi
3.1.1.1.1.1. Configure Wi-Fi and install driver via USB cable
In this section, setup will be introduced in "PC connected to router via Wi-Fi" and "PC connected to
router via cable".
I. Connect computer to router via Wi-Fi
1. Computer is already connected to router via Wi-Fi.
2. Connect the printer to computer via USB cable, then power the printer on.
3. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
15
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver” – “Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
6. Click on “One-click installation” button under Wi-Fi to install the driver.
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.4 for how to print)
16
• If the Install Tool finds only one printer, it will proceed to network configuration and driver
installation automatically when you click on "One-click installation" under Wi-Fi. (For macOS,
authorization is required before printer Wi-Fi can be configured.)
• If the Install Tool finds more than one printer, a printer list will pop up when you click on "One-click
installation" under Wi-Fi. You need to select "Configure printer Wi-Fi and install via USB cable",
check USB printer, and click on "OK", so the Tool can proceed to network configuration and driver
installation automatically. (For macOS, authorization is required before printer Wi-Fi can be
configured.)
Note:
• When the printer IP address changes under printer driver installed with host ID , you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
17
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
II. Connect computer to router via network cable
1. Connect computer to router via network cable.
2. Connect the printer to computer via USB cable, then power the printer on.
3. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
6. Click on “One-click installation” button under Wi-Fi to install the driver.
18
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.4 for how to print).
• If the Install Tool finds only one printer, a wireless network configuration dialogue will pop up when
you click on "One-click installation" under Wi-Fi. Enter the SSID and password for the network you
desire, click on "OK", and the setup will start. The setup may take a while, depending on your PC
configuration. Please wait.
19
• If your software has searched more than one printers, the printer list interface will pop up.You
need to configure the current printer which is connected via USB cable to wireless network and
install driver. Please select "Configure the print via USB and install" on the printer list interface and
check the USB printer option. Click the "Confirm" button, and the wireless network configuration
interface will pop up. Input the wireless SSID and password that you need, then click "Confirm"
button, and enter into installation process. The process may need some time, and the duration is
related to your computer configuration, please wait patiently.
Note:
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
20
3.1.1.1.1.2. Connect computer to printer via Wi-Fi direct and install the driver
Connect the computer to printer via a direct Wi-Fi connection.It is applicable to wireless network
without infrastructure mode, but it still needs scenario of temporary use of printer via wireless
network. You can directly connect the computer that has wireless function to the printer to realize
printing function.
1. Turn the power of printer and computer on.
2. Connect computer to the Wi-Fi Direct network of the printer (please refer to
Section 5.2.2 for
setup method).
3. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
21
6. The setup will start when you click on "One-click installation" under Wi-Fi. The setup may take a
while, depending on your PC configuration. Please wait.
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
22
3.1.1.1.2. The printer is already connected to wireless network
1. The printer is already connected to wireless network, you can print the "Network configuration
page" to check.(See Section 9.4 to for how to print).
2. Connect the computer to printer network.
3. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. For Windows, follow Step 6. For macOS, enter PC password before proceeding to Step 6.
6. Click on “One-click installation” button under Wi-Fi to install the driver.
23
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.4 for how to print)
• If the Install Tool finds only one printer, the setup will start when you click on "One-click
installation" under Wi-Fi. The setup may take a while, depending on your PC configuration. Please
wait.
• If the Install Tool finds more than one printer, a printer list will pop up. Please select the printer you
desire based on the IP Address of the wireless network for your printer or the Host Name.
24
Note:
• If the printer you need is not shown in the list, please click "Refresh" button to search
again. If it is not found, please check if the printer and computer are in the same network.
(Please see
Section 5.3 for how to check).
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
7. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.1.2. Connect printer via USB cable
1. Connect the printer to computer via USB cable, power the printer and computer on.
2. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
4. For Windows, follow Step 5. For macOS, enter PC password before proceeding to Step 5.
25
5. The setup will start when you click on "One-click installation" under USB. The setup may take a
while, depending on your PC configuration. Please wait.
6. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.1.3. Connect printer via wired network
1. Turn the power of printer and computer on.
2. Connect the computer to wired network.
3. Connect network cable to the network interface of printer, to make sure the printer is connected
to computer network (please refer to
Section 4 for network setup).
4. Place the attached installation CD in the computer CD-ROM:
For Windows:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
26
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
For macOS:
• Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum
XXX Series refers to product model.)
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
6. For Windows, follow Step 7. For macOS, enter PC password before proceeding to Step 7.
7. Click on "One-click installation" button under Wired Network to install the driver.
Note:
• You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
• You can check the printer IP address through "Network configuration page" (Please see
Section 9.4 for how to print)
27
• If the Install Tool finds only one printer, the setup will start when you click on "One-click
installation" under Wired Network. The setup may take a while, depending on your PC configuration.
Please wait.
• If the Install Tool finds more than one printer, a printer list will pop up when you click on "One-click
installation" under Wired Network. Please select the printer you desire based on the IP Address of
the wired network for your printer or the Host Name.
Note:
• If the printer you need is not shown in the list, please click "Refresh" button to search
again. If it is not found, please check if the printer and computer are in the same network.
(Please see
Section 5.3 for how to check).
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
28
8. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2. More setup methods
3.1.2.1. More setup methods for Windows
• Before installing the drive, you need to learn about printer model by printing printer information
page out and check the product name (please refer to Section 9.4 for printing methods).
3.1.2.1.1. Installation via USB connection
1. Connect the printer to computer via USB cable, power the printer and computer on.
2. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
4. Click on “More setup methods” at the bottom of the setup interface for access.
5. Please select installation language and printer model.
6. Select "Connect via USB" and click on "Install".
29
7. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
8. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.1.2. Installation via wired network connection (applicable to wired network
models)
1. Turn the power of printer and computer on.
2. Connect the computer to wired network.
3. Connect network cable to the network interface of printer, to make sure the printer is connected
to computer network (please refer to
Section 4 for network setup).
4. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
6. Click on “More setup methods” at the bottom of the setup interface for access.
7. Please select installation language and printer model.
8. Select "Wireline network connection" and click on "Install".
30
9. The installation software will search the printer automatically and the searching process may
need some time.
10. After finishing searching, select the printer that needs to be connected and click “Next”.
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.4).
11. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.1.3. Installation by wireless network connection mode(applicable to Wi-Fi
models)
Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode
(please refer to
Section 5 for details).
3.1.2.1.3.1. Installation in basic structure mode
1. Connect computer to access point (wireless router).
2. Connect the printer to computer via USB cable, then power the printer on.
3. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
31
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration. Please
double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run
the installation procedure.
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. Click on “More setup methods” at the bottom of the setup interface for access.
6. Please select installation language and printer model.
7. Select "Wireless network connection" and click on "Install".
32
8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window
popped out, and operate according to the prompts to set up the printer to wireless network (please
refer to Section 5.1.1 for setup method).
9. The installation software will search the printer automatically after wireless network is configured
successfully. The search process may need some time.
10. Select the printer needs to be connected and click “Next”.
33
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.4).
11. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.1.3.2. Installation in Wi-Fi Direct mode
1. Turn the power of printer and computer on.
2. Connect computer to the Wi-Fi Direct network of the printer (please refer to
Section 5.2.2 for
setup method).
3. Place the attached installation CD in the computer CD-ROM:
• Windows XP system: automatically run the installation procedure.
• Windows 7/Server 2012 system: Pop up "Autoplay" interface, click “Setup.exe” to run the
installation procedure.
• Windows 8/8.1 system: When the " DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the
installation procedure.
• Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of
computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation
procedure.
Note:
• Some computers may be unable to auto play the CD beacase of system configuration.
Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW
driver" to run the installation procedure.
4. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
5. Click on “More setup methods” at the bottom of the setup interface for access.
6. Please select installation language and printer model.
34
7. Select "Wireless network connection" and click on "Install".
8. Select “No, the printer has been connected to wireless network” on the wireless setup window
popping out, and then click “Next”.
9. The installation software will search the printer automatically and the searching process may
need some time.
35
10. Select the printer needs to be connected and click “Next”.
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.4).
11. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.2. More setup methods for macOS
3.1.2.2.1. Install via USB cable
macOS 10.14 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Turn the power of printer and computer on.
2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
36
4. Enter the password of the PC, and click on “OK”.
5. Click on “More setup methods” at the bottom of the setup interface for access.
6. Select a USB printer from the search results.
7. Click on “Install” on the lower right.
8. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
9. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.2.2. Install as a network printer
1. Turn the power of printer and computer on.
2. Connect the PC to the network.
3. Make sure the printer is connected to the same network as the PC (See
Section 4 or 5 to learn
how to configure the network).
4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
37
6. Enter the password of the PC, and click on “OK”.
7. Click on “More setup methods” at the bottom of the setup interface for access.
8. Select a network printer from the search results.
9. Click on “Install” on the lower right.
Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.4).
10. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
11. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
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3.1.2.2.3. Install via Host Name or IP Address
1. Turn the power of printer and computer on.
2. Connect the PC to the network.
3. Make sure the printer is connected to the same network as the PC (See
Section 4 or 5 to learn
how to configure the network).
4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
5. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
6. Enter the password of the PC, and click on “OK”.
7. Click on “More setup methods” at the bottom of the setup interface for access.
8. Select Host Name or IP Address, and enter the Host Name or IP address of the printer you wish
to add.
9. Click on “Install” on the lower right.
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Note:
• If the printer you need to connect is not in the list of printers searched, please click
“Refresh” to search again.
• When the printer IP address changes under printer driver installed with host ID, you can
also directly print without re-installing the driver. If you need to install the printer driver with
the host ID, please check the option "Install the printer in the list with host ID".
• If IP address or host name is added manually, you need to know the IP address of the
printer connected or host name. If they are not made clear, please print the “NetConf Pg”
and view “IP Address” and “Host name” (Please refer to
Section 9.4).
10. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
11. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
3.1.2.2.4. Off-line Install
1. Turn the power of printer and computer on.
2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX
Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product
model.)
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation
interface.
4. Enter the password of the PC, and click on “OK”.
5. Click on “More setup methods” at the bottom of the setup interface for access.
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6. Click on "Off-line installation" on the lower left.
7. The software installs the driver automatically and the installation process may need some time.
The duration is related to your computer configuration, please wait patiently.
8. Install complete. Please finish printer adding as guided or refer to
Section 3.1.2.2.4.1.
3.1.2.2.4.1. Add printer to macOS system
I. Add up the printer via USB
1. Connect the printer to computer with USB cable and then turn power on.
2. Enter the “System Preferences” – “Printers & Scanners” of computer.
3. Click button to select “Add Printer or Scanner”.
4. Select printer and then select the corresponding printer mode from the “Use” menu popping out.
5. Click “Add”.
II. Add up the printer via wireline connection (applicable to wired network models)
1. Turn the power of printer and computer on.
2. Connect the computer to wired network.
3. Connect the network cable to the network interface of printer, and make sure the printer is
connected to the computer network (Please refer to
Section 4 for network setup).
4. Enter the “System Preferences” – “Printers & Scanners” of computer.
5. Click button to select “Add Printer or Scanner”.
6. Select printer and then select the corresponding printer mode from the “Use” menu popping out.
7. Click “Add”.
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III. Add up the printer via wireless connection(applicable to Wi-Fi models)
1. Turn the power of printer and computer on.
2. Make sure the wireless network connection between computer and printer is set up.
Note:
• In case of basic structure mode, connect wireless network printer to the access point
(wireless router). Please refer to Section 5.1 for connection method.
• In case of Wi-Fi Direct mode, connect wireless client to wireless network printer directly.
Please refer to Section 5.2 for connection methods.
3. Enter the “System Preferences” – “Printers & Scanners” of computer.
4. Click button to select “Add Printer or Scanner”.
5. Select printer and then select the corresponding printer mode from the “Use” menu popping out.
6. Click “Add”.
IV. Add AirPrint printer
1. Turn the power of printer and computer on.
2. Make sure the connection between printer and computer is set up (USB connection or network
connection).
3. Enter the “System Preferences” – “Printers & Scanners” of computer.
4. Click button to select “Add Printer or Scanner”.
5. Select printer and select “Secure AirPrint” (data encryption) or “AirPrint” (no encryption) in the
“Use” option box.
6. Click “Add”.
Note:
• When the printer is connected to computer with USB cable, the system will recognize and
add AirPrint automatically.
• If AirPrint printer of network connection is added, then the connecting USB cable should
be disconnected first before adding the printer.
• AirPrint printer is named after the ending of "AirPrint".
3.2. Uninstall Driver
3.2.1. Method to uninstall driver under Windows
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click the Start menu of computer and then click All programs.
2. Click Pantum, and then Click Pantum XXX Series.
Pantum XXX Series where XXX represents product model.
3. Click uninstall to delete the driver according to instructions on uninstall window.
4. Restart computer after finishing unloading.
3.2.2. Method to uninstall driver under macOS
macOS10.14 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool".
2. Delete the driver as instructed in the pop-up Uninstall window.
3. Uninstall complete.
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4. Wired network setup (applicable to wired
network models)
In case printers support wired network printing, they can be connected to network to control printer
to print in wired network mode.
4.1. Set IP Address
The IP address of the printer may be automatically obtained through DHCP function or set
manually.
4.1.1. Automatic Setting
DHCP automatic setting function is enabled by default on the printer.
1. Connect the printer to the network through a network cable and complete the startup preparation
work.
2. The printer will receive the IP address assigned by server automatically. It may take server
minutes to receive IP address under the influence of network environment.
You can check the IP address of printer by printing "Network setup page" out (please refer to
Chapter 9.4 for printing method) or check network information by viewing the control panel of printer
(please refer to Chapter 9.3 for viewing methods). If the IP address is not listed, please check
network environment and then try again after waiting for several minutes.
Note:
• If DHCP server fails to assign IP address automatically, the printer will get the link-local
address assigned by printer automatically: 169.254.xxx.xxx.
4.1.2. Manual Setting
To set up IP address for printer through the control panel of printer manually, please refer to
Chapter 9.2 for details.
To set up IP address for printer through the embedded Web server manually, please refer to
Chapter 6.2.1 for details.
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5. Wireless network setup (applicable to Wi-Fi
models)
Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode. If you
have problems with wireless network setup, please refer to
Chapter 5.3 Wireless Network Setup
FAQs.
Basic structure mode: connecting to a wireless device via router
1. Access point (wireless router)
2. Wireless network printer
3. Computer connecting to access point via wireless network
4. Computer connecting to access point via network cable
Wi-Fi Direct mode: wireless client is connecting to a printer with Wi-Fi
function
1. Wireless network printer
2. Wireless client is directly connecting to a wireless network printer
5.1. Basic structure mode
You can connect a computer to your printer via access point (wireless router) as the medium.
Access point (wireless router) connection is divided into wireless network setup and Wi-Fi Protected
Setup (WPS).
Important: Before wireless network installation, you must learn about the service set identifier (SSID)
and password of your access point in order to use them during wireless network setup. If they
cannot be determined, please consult your network administrator or access point (wireless router)
manufacturer.
5.1.1. Wireless network setup tools
If your computer has been installed with a driver and had been connected to wireless network, but
the wireless network was changed, you can set it again with wireless network setup tools.
5.1.1.1. Preliminary preparations
1. Access point (wireless router).
2. A computer that has been connected to network.
3. A printer that has wireless network function.
5.1.1.2. Setup methods of wireless network setup tools
1. Take the wireless network setup tool in computer.
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1) Windows system: Click the “Start menu” – “All programs” - “Pantum”－ Product name –
“Wireless network setup tool”.
2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network
Configuration Tool" on the computer Finder menu bar.
2. Use USB cable to connect and configure. Select "Yes, I have an USB cable that can be used for
installation" in the following interface. Click "Next".
2.1 The computer has been connected to wireless network.
1) The currently wireless network currently connected to computer is selected as wireless network
configuration tool by default. Complete configuration according to interface prompt.
Note:
• The SSID you selected should be consistent with the SSID of access point (wireless
router) connected to your computer.
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2) Please tick “No” to configure other wireless network needed to connect to. Complete
configuration according to interface prompt.
Note:
• The display password is not ticked by default; if it is ticked, all passwords input can be
seen in clear text.
• Some models can automatically match the encryption method, no manual selection is
required.
2.2 The computer is not connected to wireless network Input the SSID (case sensitive) and
password of access point (wireless router) in the interface below. Complete configuration according
to interface prompt.
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Note:
• If you do not know the SSID of access point (wireless router), please click “Print
Wireless Network Information Page” to view the SSID of the needed access point
(wireless router).
• If the printer cannot be used normally after wireless network setup is finished, please
install the drive again.
3. Use WPS connection.
Select “No, I don't have a USB cable” in the interface below and then click “Next”.
1) Use WPS method to perform steps below to start wireless network on printer. (Please refer to
Chapter 5.1.2 for detailed WPS configuration)
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2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator on printer.
If configuration failed, please click “Previous” to configure again; if configuration succeeded, please
click “Done” to complete configuration.
Note:
• If the printer cannot be used normally after wireless network setup is finished, please
install the drive again.
5.1.2. Wi-Fi Protected Setup (WPS) setup
If the access point (wireless router) supports Wi-Fi Protected Setup (WPS), the Wi-Fi key on the
control panel of printer and WPS key on access point (wireless router) can be pressed in order to
connect the printer to wireless network.
5.1.2.1. Preliminary preparations
1. The access point (wireless router) supports Wi-Fi Protected Setup (WPS).
2. A printer that has wireless network function.
5.1.2.2. Wi-Fi Protected Setup (WPS) method
1. Turn on the power of printer and access point (wireless router).
2. Make sure the printer is in ready state.
Note:
• If the printer is in sleep mode, it can be woken up by pressing any key on the control
panel of printer.
3. Press "Wi-Fi" button on the printer panel for over 2s until the Wi-Fi indicator flashes in blue and
then release the button.
4. Press the WPS key on access point (wireless router) within 2min and then release it.
5. When the access point (wireless router) and printer start to connect, the blue Wi-Fi indicator of
printer starts to blink. The blue Wi-Fi indicator of printer will be normally on after successful
connection.
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If the connection is not established after more than 2min, the printer will return to its ready state, the
Wi-Fi indicator will be off and Wi-Fi Protected Setup (WPS) connection will fail. If it is needed to
connect again, please repeat steps 3-4 above.
Note:
• Please refer to Chapter 1.5 for how to cancel and disconnect Wi-Fi connection.
• After successful Wi-Fi Protected Setup (WPS) connection, please install a driver if you
want to print via wireless network.
5.1.3. How to disable the Wi-Fi network connected
Connect the wireless network in infrastructure mode by the steps above. If connected, the Wi-Fi
light on the control panel is normally on. Press and hold this button for more than 2s to disconnect
from Wi-Fi network (Wi-Fi light will be off).
5.2. Wi-Fi Direct mode
You can connect wireless client (including the computer and mobile device with wireless network
feature) to wireless network printer without using the access point (wireless router).
5.2.1. Preliminary preparations
1. Printer with the Wi-Fi Direct feature.
2. Wireless client (including computer and mobile device with wireless network feature).
5.2.2. Wi-Fi Direct connection
Before connecting to printer hotspot, turn on direct Wi-Fi connection of the printer by short pressing
"Wi-Fi" button on the panel.
Note:
• Short press "Wi-Fi" button on the printer panel to automatically print out "Mobile Device
Wi-Fi Connection Wizard" page for Wi-Fi connection by mobile devices.
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5.2.2.1. Connection method of wireless client that supports Wi-Fi Direct feature
(direct invitation to connect)
You must use mobile devices that support Wi-Fi Direct function for Wi-Fi Direct connection. The
operating steps may differ because of the mobile device you are using.
1. Turn on printer power.
2. Turn on the mobile device and select setup to enter Wi-Fi connection interface.
3. Select “Advanced” and then select “Wi-Fi Direct” in advanced WLAN interface.
4. Select printer SSID on direct interface to launch a connection invitation.
5. Press “OK key” to confirm connection when the panel lead to prompts whether to connect to start
Wi-Fi Direct connection.
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Note:
• In case of auto connection mode, the mobile device will start to connect automatically
after initiating connection invitation without panel confirmation.
5.2.2.2. Connection method of wireless client that does not support Wi-Fi Direct
function (input password to connect)
1. Turn on printer power.
2. Press the “Menu key” – “Network Info” – “Wi-Fi dir. Info” on control panel of printer to view "SSID"
and "Password".
3. Turn on the computer or mobile device with wireless network function; select the SSID of Wi-Fi
Direct and input password to connect.
5.2.3. How to disable the Wi-Fi Direct
1. Turn on printer power.
2. Press "Menu", "Network Set", "Wi-Fi Direct" and then "Off" on the printer's control panel to
disable Wi-Fi Direct.
5.3. Wireless network setup FAQs
1. The printer is not found.
• If the power of computer, access point (wireless router) or printer is turned on.
• If the computer is connected to printer with USB cable.
• If the printer supports wireless network connection.
2. SSID cannot be found when network is connected
• Inspect if the power switch of access point (wireless router) is turned on.
• The printer cannot find the SSID of the access point (wireless router) you need to connect, please
check the SSID of access point and try to connect again.
• Every time when the setup of access point (wireless router) is changed, you must set up the
wireless network of printer again.
3. Connection failure
• Please inspect if the safe mode and password of access point (wireless router) and printer is
correct.
• Inspect the wireless receiving around printer. Signal receiving may be affected if the router is away
from the printer or there is an obstacle between them.
• Turn the power of access point (wireless router) and printer off and then restart them and set up.
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4. The following aspects should be inspected if the printer has problems while they are used
in network:
• Inspect if the firewall software blocks communication. If the computer and printer are connected in
the same network but they cannot be searched, the communication might be blocked by firewall
software. Please refer to the user guide of firewall software to turn firewall off and then try to search
the printer again.
• Inspect if the IP address assignment of printer is correct. You can inspect IP address by printing
the network setup information page of printer out.
• Please refer to the following steps to check if printer and computer are in the same network:
1) Select "Command prompt" as shown below.
a. Windows 8/10 system:Select "Search" button in the Start Menu and input "Command prompt"in
search bar，then press the "Enter”button in the keyboard.
b. Windows 7/Vista/XP system:click "Start" menu-"All procedures"-"Attachment"-"Command prompt
".
2) Input ping and your printer IP address in popup window, and press "Enter" button.
For example: ping XXX.XXX.XXX.XXX (“XXX.XXX.XXX.XXX” is printer IP address)
3) If RTT is indicated in the window, that is to say your printer and computer are in the same
network.If RTT is not indicated in the window, please refer to
Chapter 5 to re-configure the printer
wireless network.
Note:
• Please refer to the user guide or consult the manufacturer for information related to
access point (wireless router).
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6. Web server
You can manage printer setup via the embedded Web server.
Note:
• Some functions are not available depending on different printer models. If you have any
questions, please contact the Customer Service.
6.1. Visit the embedded Web server
1. Turn on the power of printer and computer.
2. Connect the printer to network to ensure that the printer is connected to the network where the
computer is connected to (please refer to
Chapter 4 or Chapter 5 for network setup method).
3. Input the IP address of printer in the address bar of Web browser to visit the Web server
imbedded in printer.
View the IP address of printer via control panel (please refer to
Chapter 9.3) or print the “Network
setup page” out to view the IP Address of printer (please refer to Chapter 9.4).
Note:
• Windows users are suggested to use Microsoft Internet Explorer 8.0 (or higher version)
or Firefox 1.0 (or higher version), Mac users are suggested to use Safari 4.0 (or higher
version). No matter what kind of browser you are suing, please ensure that JavaScript
and Cookies are always enabled. Please ensure compatibility with HTTP 1.0 and HTTP
1.1 when other network browsers are used.
• If the computer cannot visit the Web server embedded in printer, then your computer
and printer may be connected to different networks. Please inspect your network
environment or consult your network administrator.
4. Click “Log in” option, input user name and password (the default user name is admin and the
initial password is 000000) and click “Log in”.
Note:
• For safety reasons, you are suggested to change the default password, which can be
finished in the “User Management” interface.
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6.2. Use Web server to manage printer
You can use the embedded Web server to manage printer.
1. View the basic information including product name, printer state and ink cartridge of printer.
2. Set up the network protocol parameters supported by printer.
3. Set up the wireless network connection of printer, and turn on/off wireless network and Wi-Fi
Direct function.
4. Set up mail server client and acquire printer state via E-mail notification.
6.2.1. IP address setup
You need to connect your printer to network before IP address setup.
1. In case of wired network model, connect the printer to wired network by connecting to its network
interface with network cable.
2. In case of wireless network model, the printer can be connected to wireless network via wireless
network setup tools or Wi-Fi Protected Setup(WPS) (please refer to
Chapter 5.1).
6.2.1.1. IPv4 setup
IPv4 address of the printer is divided into DHCP auto assignment and manual setting, and the
DHCP auto assignment function is on by default. You can set up the IPv4 address of printer
manually to set up fixed IPv4 address for the printer.
1. Turn on printer power to connect printer to network.
2. Log in the embedded Web server (please refer to
Chapter 6.1 for login method).
3. Click “Settings” – “Network settings” – “Protocol Settings” – “Wired IP Configuration”.
4. Set the IPv4 address assignment mode as “Manual”.
5. Input “IPv4 Address”, “Subnet Mask” and “Gateway Address”, and then click “Apply”.
6.2.1.2. IPv6 setup
1. Turn on printer power to connect printer to network.
2. Log in the embedded Web server (please refer to
Chapter 6.1 for login method).
3. Click “Settings” – “Network settings” – “Protocol Settings” – “IPv6”.
4. Tick “Enable IPv6 protocol” and “Enable DHCPv6” (ticked by default) and then click “Apply”.
You can refresh the browser and view the “IPv6 Local Link Address” and “Stateful Address” in
“Wired IP Configuration” interface.
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Note:
The printer supports using the following IPv6 addresses for network printing and
management.
• IPv6 local-link address: local IPv6 address set up by oneself (addresses beginning with
FE80).
• Stateful address: IPv6 address set up by DHCPv6 server (if there is no DHCPv6 server
in network, the “Stateful Address” cannot be assigned).
• Stateless address: IPv6 address set up by network router automatically (please refer to
Chapter 9.4 and print “Network setup page” view IPv6 address).
6.2.2. SNMP protocol setup
You can set the SNMP protocol through the SNMP interface to improve the network information
security of the printer.
1. Turn on printer power to connect printer to network.
2. Log in the embedded Web server (please refer to
Chapter 6.1 for login method).
3. Click “Setup” – “Network Setup” – “SNMP”.
4. Check relevant SNMP protocols as needed, click “Apply”.
Note:
The SNMP protocol can improve the efficiency of network management, receive
notification messages and warning event reports from network nodes, and help you
discover and solve network issues in a timely manner.
• Enable SNMP v1/v2 protocol:
①Your printer may be at risk of unsafe network environment, please use it with caution!
• Disable SNMP v1/v2 protocol:
①The printer may not work properly because the driver installation fails. Please download
the latest driver for this printer on the official website.
②Third-party software may not be able to obtain the SNMP status information of the
printer, please use it with caution!
6.2.3. Wireless setup
You can set up the wireless network, wireless IP setup, Wi-Fi Direct and WPS via wireless setup
page. Before setup, please log in the embedded Web server (please refer to
Chapter 6.1 for login
method).
6.2.3.1. Wireless network
1. Click “Settings” – “Network settings” – “Wireless setup” – “Wireless Network”.
1) If you need to set up wireless network, please click the SSID of access point (wireless router) in
search list, input secret key and click “Apply.
6.2.3.2. Wireless IP setup
Only when the wireless network of printer is turned on, the Wireless IP Configuration can be
displayed on Web server.
1. Click “Settings” – “Network settings” – “Wireless setup” – “Wireless IP Configuration”.
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1) DHCPv4 is ticked by default. If IP address needs to be set up manually, please cancel the
DHCPv4 checkbox ticked and input the “IPv4 Address”, “Subnet Mask” and “Gateway Address” that
you need to set up and then click “Apply”.
6.2.3.3. WPS setup
1. Click “Settings” – “Network settings” – “Wireless setup” – “WPS”.
1) Select the “WPS Startup Method” you need, and then click “Apply” and operate according to
page prompt.
6.2.3.4. Wi-Fi Direct setup
1. Click “Settings” – “Network settings” – “Wireless setup” – “Wi-Fi Direct”.
6.2.4. Machine setup
You can add mail address contacts, set up e-mail notification, set up sleep time and recover factory
settings via machine setup page.
6.2.4.1. Set up e-mail notification
If you set up e-mail notification, an e-mail will be sent to the mail address specified by you when
abnormality such as paper out occurs. You can receive emails only if you made correct email setup.
Please consult your network administrator for detailed setup steps. You need to log in the
embedded Web server before setting up email notification (please refer to
Chapter 6.1 for login
method).
I. Set up SMTP client
1. Click “Settings” – “Network settings” – “Protocol Settings” – “SMTP”.
2. On SMTP page, input SMTP server address, set up the mailbox login name and password and
then click “Apply”.
II. Add recipient address
1. Click “Settings” – “Machine settings” – “Address Book” .
2. Click “Add”, input recipient address and then click “Apply”.
III. Set up email notification
1. Click “Settings” – “Machine settings” – “E-mail Notification”.
2. Click button and select the email addresses you want to add in the list of contacts popping
out.
You can also tick “address X” (such as address 1) and input the email addresses you want to add.
3. Tick the email addresses and notification contents you want to notify and then click “Apply”.
6.2.4.2. Sleep time setup
1. Log in the embedded Web server (please refer to
Chapter 6.1 for login method).
2. Click “Settings” – “Machine settings” – “System”.
3. Select sleep time according to you need and then click “Apply”.
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6.2.5. Recover factory settings via Web server
1. Log in the embedded Web server (please refer to Chapter 6.1 for login method).
2. Click “User Management” and then click “Restore to Factory Settings” to recover factory settings.
The printer will restart automatically after factory settings recovery is finished.
Note:
• After factory settings of printer are recovered, user name of the administrator will be
recovered to admin and the login password will be recovered to 000000.
• You can also recover factory settings via keys on the control panel of printer, please
refer to Chapter 9.1.5.
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7. Print
7.1. Print Function
You can set the print function through "Start"-"Devices and Printers"- select corresponding printer-
right click – set print function in "Printing preferences". Some functions are as follows:
Functions
Diagram
Automatic Two-Sided Printing
Collate Print
Reverse Print
N-in-1
Poster Print(for Windows
Operation System only)
Zoom Print
Custom Size
Note:
• Windows 7 is taken as example in the above description.
• You can realize poster printing feature by selecting 2x2 poster printing in multipage.
• You can enable printing preference and click the help button to view detailed function
description. Please refer to
Chapter 7.9 for the method to open help document.
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7.2. Print Settings
You can set up printing parameters with the following two methods before sending printing work
(such as paper type, paper size and paper source).
Operating
system
Temporary printing setup change
Permanent default setup change
Windows 7
1. Click “File” menu – “Print” – “Select
printer" - “Printer properties” (the detailed
steps may differ because of multiple
operating systems).
1. Click “Start” menu- “Control Panel” –
“Devices and Printers”.
2. Right click on the printer icon, select
“Printing preference” and then change
setup and save it.
macOS
1. Click “File” menu – “Print”.
2. Change setup in the window popping
out.
1. Click “File” menu – “Print”.
2. Change setup in the window popping
out and click to save the preset. (Select
preset every time before printing, or print
according to default setup.)
7.3. Cancel printing
The current printing work can be cancelled in printing process. As for printers with LCD control
panel, the current printing work can be cancelled by pressing “Cancel”.
7.4. Printing Mode
The printer can print with auto feed tray and manual feed tray. The defaulted state is auto selection,
and if there is printing medium in the manual feed box, papers in manual feed tray will be used with
priority.
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7.4.1. Printing with the Automatic Feeder Tray
Before printing, please make sure mediums of corresponding quantity have been installed inside
the auto feed tray, and there is no printing medium in the manual feed tray.
Note:
• For precautions on loading paper, see Chapter 2.
• For the type of media to be printed with the automatic feeder tray, see Chapter2.1.
7.4.2. Printing with manual feed tray
When you put papers in the manual feed tray, the printer will enter manual feed mode.
Note:
• Manual feed mode means that papers will be fed from the manual feed tray first if there
are papers being put inside it.
• Generally, the manual feeder tray is used to print on special paper, such as envelopes,
transparencies, etc., and only one piece of paper can be loaded each time.
• Please refer to
Chapter 2 for putting papers inside manual feed tray.
• Please refer to Chapter 2.1 for type of mediums that can be printed via manual feed
tray.
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7.5. Automatic Two-Sided Printing
The printer supports automatic two-sided printing of plain paper. Paper size supported by the
automatic two-sided printing: A4, Letter, Legal, Oficio, Folio,16K.
Note:
• Trying the automatic two-sided printing may damage the printer if some paper media
are not suitable for automatic two-sided printing.
• Auto duplex printing does not support poster printing.
• Please refer to
Chapter 2 for paper loading and type of mediums that can be printed
via auto feed tray.
7.5.1. Duplex printing unit setup
For the purpose of achieving the best printing result, you can set up the paper size of duplex printing
unit. As for duplex printing of A4 and 16K papers, the slide should be adjusted to the A4 position; as
for Letter, Legal, Folio and Oficio duplex printing, the slide should be adjusted to the Letter position.
Setup steps of duplex unit are:
1. Draw out duplex unit.
2. Make the backside of duplex unit up.
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3. Adjust paper size slide to A4 or Letter position to finish setting up.
4. Install the duplex unit in the printer.
7.5.2. How to carry out auto duplex printing
1. Open the print job to be printed from the application (such as a Notepad).
2. Select Print from the File menu.
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3. Select printer of the corresponding model.
4. Single click “Preferences” for printing setup.
5. Select the “Duplex” in “Basic” tab and then select “Long Edge” or “Short Edge”.
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6. Single click “OK” to finish printing setup. Click “Print” to realize auto duplex printing.
7.6. Fine mode printing
The Fine mode is applicable to engineering drawings and fine lines printing.
Set up fine mode in the basic page of printer preference After setup, fine printing mode can be
realized.
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7.7. Mute printing
If the Mute Printing is set, the printing noise will be reduced but the printing will slow down to some
extent.
The operating steps of mute printing are as follows (applicable to printers that are installed via USB
connection)
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Enter the “Start menu” – “Control Panel” –view “Devices and Printers”.
2. Right click printer and select “Printer properties” in the pull-down menu.
3. Enter the “Secondary Settings” option.
4. Tick “Mute printing” and click “Ok” to finish setup.
5. Open the printing work from the App, select a printer of the corresponding model and then set up
printing according to needs.
6. Click “Print” to realize mute printing.
Note:
• Printers with LCD control panel can be set to mute printing with keys on control panel
directly, please refer to
Chapter 9.1.4.
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7.8. Auto shut-off setting
“Auto shut-off setting” to set off condition and off delay of printer.
1. Enter computer “Start Menu” – “Control Panel” – View “Devices and Printers”.
2. Right click printer, select “Printer properties” in drop-down list.
3. Enter “Secondary Settings” option and set “Auto shu-off setting”.
4. Click “OK” to finish setting.
Note:
• For printer provided with LCD control panel, users may set auto off function through
control panel keys. Please refer to
Chapter 9.1.6.
• Individual countries (or regions) do not support auto off setting.
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7.9. Open Help Document
You can open the "Printing preferences" and click "Help" button (for Windows Operation System
only). The help document contains the user guide where you can find the information on print
settings.
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8. Mobile Print (applicable to Wi-Fi models)
Note:
• Some functions are not available depending on different printer models. If you have any
questions, please contact the Customer Service.
8.1. "Pantum" App
You can realize the functions of print, scan, copy and fax on mobile devices (mobile phones and
tablets) through the "Pantum Printer" application software.
8.1.1. Operating systems supported
“Pantum Printer” App is suitable for Android 6.0-13.0, iOS 11.0-16.0 and HarmonyOS 2.0-3.0
system versions.
8.1.2. How to download the Pantum Printing App
How to download it for Android mobile device:
1. You can download it from its official website
http://www.pantum.com > Service & support > Driver
download > Select printer model > Download and install.
2. You can use Google Play Store > Apps > to search Pantum Mobile Printing > Download and
install.
How to download it for iOS mobile device:
Click the App Store icon > Search interface > input “PANTUM” or “Pantum print” in the search bar >
Download and install on the interface of iOS device to download.
8.1.3. How to use the Pantum Printing App
8.1.3.1. Add a printer
I. Add the printer through Wi-Fi network configuration
1. Enable the Bluetooth and location information permissions of the mobile device, and connect the
Wi-Fi network.
Note:
• For iOS mobile devices, please enable the location permission of Pantum Print App as
follows. Click “Settings” > “Pantum Print App” > “Location”, and select “During APP use”
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2. Press Wi-Fi on the printer, and make sure that the Wi-Fi indicator flickers in blue.
3. Enter the App, click "Add Printer" on the home page, and follow the instructions on the interface.
8.1.3.2. Use the printer
Enter the home page of the App, and select to experience different functions as needed.
Note:
• The functions may vary in different printer models. Specific functions are subject to the
printer you have purchased.
• If printing fails, check whether the mobile device is connected to the same wireless
network to which the printer is connected.
• If the mobile device does not detect any printers, check whether the printer is plugged in
and turned on.
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8.2. Mopria mobile print
Mopria mobile print requires installing Mopria Print Service on the Android device. You can print
photos, emails, webpages and files.
8.2.1. The operating systems and applications which support Mopria
mobile printing
1. Mopria mobile printing is suitable for Android4.4 or higher version.
2. Mopria mobile printing is supported by applications, e.g. Microsoft Office 1.01(16.0.4201.1006) or
higher version, Adobe Reader (V11.7.1) or higher version.
For more information about applications which support Mopria printing, please visit:
https://mopria.org.
8.2.2. How to download Mopria Print Service
1. Download Mopria Print Service from Google Play and install it on the Android device.
2. For Chinese users, please download the Mopria printing service at
https://app.mopria.org/MopriaPrintService for downloading and installing this APP.
8.2.3. Preliminary preparations
1. A printer that has wireless network function.
2. Android mobile device.
8.2.4. How to use Mopria mobile printing
Before printing, please set the Mopria print service as "ON".
1. Tap the "settings" of the Home Screen on Android mobile device, and select "print".
2. Set the "Mopria print service" as "ON".
All other printing plug-ins should be shut down when you use Mopria mobile printing function.
The printing steps may varied by applications, taking Adobe Reader as an example for explanation.
1. Turn on printer power.
2. Connect the Android mobile device with wireless network of the printer (Please refer to
Chapter 5
for how to connect).
3. Open the files you need to print with Adobe Reader on the Android device.
4. Click .
5.Tap "print".
6.Please make sure the Pantum printer is selected.
If you selected other printer (or failed to select any printer), please tap the pull-down menu of printer,
and select your Pantum printer.
7.Set printing parameters, e.g. print pages.
8.Tap "print".
Note:
• If printing fails, please inspect if the Android device is connected to the wireless network
where the printer is connected to.
• If the Android device cannot detect any printer, please inspect if power of the printer is
turned on and if the printer is turned on.
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8.3. NFC label
The NFC (Near Field Communication) label allows non-contact point-to-point data transmission
between electronic devices. You can quickly connect a mobile device to the printer by using this
label.
Note:
• NFC recognition may not work properly due to the material of a mobile device
enclosure.
• Touch time and distance may differ because of the mobile phones used.
8.3.1. Preliminary preparations
1. Printer with Wi-Fi Direct function.
2. Android 5.0 or higher version mobile devices support NFC function and Wi-Fi Direct function.
3. Install “PANTUM” APP on mobile device.
8.3.2. How to print
1. Inspect if the NFC and Wi-Fi Direct function are enabled on the mobile device and if Wi-Fi Direct
function of printer is enabled. (Please refer to
Chapter 5.2.2 for how to enable Wi-Fi Direct function).
2. Knock gently the NFC mark that indicates the NFC antenna (on the back of the mobile device
generally) on the printer and then wait for several seconds; then, the printer application will start and
the mobile device will connect to the printer.
Note:
• For some mobile devices, NFC antenna may not be on their backsides. Before touching,
please check the position of the NFC antenna of your mobile device.
• If the mobile device is not installed with Pantum App, the Pantum App download link will
pop out automatically. Try again after downloading and installing the App.
3. Select the content to be printed and set printing parameters according to needs.
4. Click print and the printer will start to print.
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8.4. AirPrint mobile print
Only printers that support AirPrint function can realize AirPrint printing. Please check if there is
AirPrint mark on the packaging of the printer, in order to identify if the printer supports AirPrint
function.
8.4.1. Operating systems supported by AirPrint mobile print
Applicable to iOS 7.0 or higher versions.
8.4.2. Preliminary preparations
1. A printer that has wireless network function.
2. iOS device mobile printing.
8.4.3. How to use AirPrint mobile printing
The printing steps may varied by applications, taking PDF as an example for explanation.
1. Turn on printer power.
2. Connect the iOS mobile device with wireless network of the printer (Please refer to
Chapter 5 for
how to connect).
3. Open the files you need to print in the format of PDF on the iOS device.
4. Click .
5. Tap "print".
6. Please make sure the Pantum printer is selected.
If you select other printers (or no printer), please click printer option and then select your Pantum
printer.
7. Set printing parameters such as number of copies to print.
8. Tap "print".
Note:
• If printing fails, please inspect if the iOS device is connected to the wireless network
where the printer is connected to.
• If the iOS device cannot detect any printer, please inspect if power of the printer is turned
on and if the printer is turned on.
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9. General Settings
Note:
• Some functions are not available depending on different printer models. If you have any
questions, please contact the Customer Service.
This Chapter mainly introduces some general settings.
9.1. System Setting
9.1.1. Language Setting
"Language Setting" is used to select the language to be displayed on the control panel.
1. Press "Menu" to enter the Menu Settings interface.
2. Press "OK" to select the "System Setting" option.
3. Press “OK” key to select “Language Set” option to set language, as shown in the below figure:
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9.1.2. Sleep Time Setting
Sleep mode can reduce the energy consumption of printer effectively, and “Sleep time setting” can
be made in the idle time before the device enters sleep mode.
1. Press "Menu" to enter the Menu Settings interface.
2. Press "OK" to select the "System Setting" option.
3. Press direction key “▲” or “▼” to select “Sleep time Set” option, and press “OK” key to set the
corresponding sleep time.
Note:
• In sleep mode, the printer can be woken up by pressing any key or sending printing work.
• Sleep time of network printer can be set with the embedded Web server (Please refer to
Chapter 6.2.4.2) .
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9.1.3. Toner Save
You can select the save toner mode which can reduce toner consumption and reduce printing cost.
When save toner mode is “on”, the printed color will be lighter. Save toner mode is “off” by default.
1. Press "Menu" to enter the Menu Settings interface.
2. Press "OK" to select the "System Setting" option.
3. Press direction key “▲” or “▼” and select “Toner Save ” option and press “OK” key to turn on/off
this mode.
9.1.4. Mute printing
Set mute mode to realize low speed printing with low noise. When mute mode is “on”, printing will
be in a low speed. This mode is “off” by default.
1. Press "Menu" to enter the Menu Settings interface.
2. Press "OK" to select the "System Setting" option.
3. Press direction key “▲” or “▼” and select “Mute printing” option and press “OK” key to turn on/off
this mode.
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9.1.5. Restore Factory Settings
“Restore factory settings” is used to recover the default settings of printer. The printer will restart
itself automatically after recovering factory settings.
1. Press "Menu" to enter the Menu Settings interface.
2. Press "OK" to select the "System Setting" option.
3. Press direction key "▲" or "▼" to select the "Restore Set" option and press "OK".
Note:
• Factory settings of network printer can be recovered via embedded Web server (please
refer to
Chapter 6.2.5) .
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9.1.6. Auto shut-off setting
“Auto shut-off setting” to set off condition and off delay of printer.
1. Press "Menu" to enter the Menu Settings interface.
2. Press "OK" to select the "System Setting" option.
3. Press direction key “▲” or “▼” to select options of “Auto off set”, press “OK” to set off condition
and off delay.
Note:
Set auto off condition:
• Shutdown under no-port state (default configuration. : no port is connected, Wi-Fi function
deactivated, printer is under standby or sleep mode.
• Shutdown under idle state: the printer is under standby or sleep mode.
• If auto off condition is satisfied, printer will be off at the preset time.
• After printer is off, power consumption is 0.5W or lower.
• Individual countries (or regions) do not support auto off setting.
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9.2. Network Settings
You can check or set network status via network setting.
1. Press "Menu" to enter the Menu Settings interface.
2. Press direction key “▲” or “▼” and select “Network Set” option and press “OK” key to set “Wired
network setting”, “wireless network setting” and “Wi-Fi Direct”.
Note:
• To set IP address, subnet mask and gateway, press direction key “▲” to circularly
accumulate values from “0-9”, press direction key “▼” to circularlly input the position from
left to right, press “OK” key to save setting and press “Return” key to return to the previous
menu.
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9.3. Network Information
You can check the network status through Network Information..
1. Press "Menu" to enter the Menu Settings interface.
2. Press direction key “▲” or “▼” and select “Network Info” option and press “OK” key to view “wired
network information”, “wireless network information” and “Wi-Fi Direct information”.
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9.4. Print information report
You can print information report by operating control panel. These pages can help you to learn
about product information, and diagnose and solve product failures.
1. Press "Menu" to enter the Menu Settings interface.
2. Press direction key “▲” or “▼” and select “Prt Info Rept” option.
3. Press “OK” key to enter information report print. You can print product report according to needs.
Product reports that can be printed include demonstration page, information page, menu structure
page, network setup page, Wi-Fi hotspot list page, PCL font list page and PS font list page.
Note:
• The product report above is the most complete version, and may be different from the
product report of model that you actually use.
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10. Routine Maintenance
Note:
• Printer appearance may differ because of different models and functions, so the
schematic diagram is only for your reference.
10.1. Cleaning the Printer
Note:
• Please use mild detergents.
• Some parts of the printer may still be hot for a short period after use. When opening the
front cover or rear cover to clean the parts inside the printer, please do not touch the parts
in the shaded area as shown in the following picture.
1. Use a soft cloth to wipe the outside of the printer clean.
2. Open the front cover and take the laser toner cartridge out along the track.
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Note:
• When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it
with thick paper to avoid direct light damaging the toner cartridge.
3. Clean the inside of the printer by gently wiping the shaded area, as shown in picture, with adry
and lint-free cloth.
4. Wipe the LSU lens of printer gently with dry lint cloth.
5. Open the auto feed tray and wipe the pickup roller gently with dry lint cloth.
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10.2. Toner cartridge and drum component component
maintenance
10.2.1. About toner cartridge and drum component component
1. Application and maintenance of toner cartridge
Please use the original toner cartridge for better printing quality.
Please pay attention to the following items while using the toner cartridge:
• Do not take the toner cartridge out of its package unless it will be used immediately.
• Do not refill the toner cartridge without permission; otherwise, the damages caused will not be
included in the scope of warranty of the printer.
• Please place the toner cartridge in cool and dry places.
• Please do not place the toner cartridge near ignition sources, as the toner inside it is inflammable
and may cause fire.
• Please pay attention to toner leakage while it is taking out or disassembled. In case of toner
leakage, skin contact with toner or spattering into eyes or mouth, please wash it with clear water
immediately, or see a doctor if feeling unwell.
• Toner cartridge should be placed out of reach of children.
2. Service life of toner cartridge
• The service life of toner cartridge is depending on the toner quantity needed by printing.
• For printers with LCD control panel, normally-on orange toner cartridge indicator or “Ctg life
expired” displayed on LCD display means that the service life of toner cartridge has expired and a
new toner cartridge should be replaced to.
3. Service life of drum component
• For printers with LCD control panel, “DrumUnitLifeEnd” displayed on LCD display means that the
service life of drum component has expired and a new drum component should be replaced to.
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10.2.2. Replace toner cartridge and drum component
Note:
Please pay attention to the following matters before replacing toner cartridge:
• Since there may be toner on the surface of toner cartridge, please pay attention while
taking it out to avoid spattering.
• Please place the toner cartridge taken out on paper to avoid large-scale spattering of
toner.
• When installing, do not touch the surface of the toner cartridge, so as to avoid
scratching it.
Toner cartridge replacement steps:
1. Power off the printer.
2. Open the front cover and take the laser toner cartridge out along the track.
3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge
handle with right hand at the same time to take the toner cartridge out.
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4. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left
and right for 5 – 6 times, so that the toner inside can be uniformly dispersed.
5. Pull the seal out and take the toner protection cover out.
6. Install the drum component along the inner track to finish installing toner cartridge.
7. Take the drum component with toner cartridge installed and install it inside the printer along the
inner track of printer to finish installing.
8. Close the front cover.
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Drum component replacement steps:
1. Power off the printer.
2. Open the front cover and take the laser toner cartridge out along the track.
3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge
handle with right hand at the same time to take the toner cartridge out.
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4. Open the package of new drum component, take the protection device of drum component, and
put the drum component on a horizontal table.
5. Install the drum component along the inner track to finish installing toner cartridge.
6. Take the drum component with toner cartridge installed and install it inside the printer along the
inner track of printer to finish installing.
7. Close the front cover.
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11. Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered during
the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
11.1. Cleaning Jammed Paper
Note:
• Printer functions may vary with the model. Specific functions are subject to the model of
the printer you purchased.
11.1.1. Paper jam of auto feed tray
1. Open the tray.
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2. Gently pull the jammed paper out.
3. After taking papers jammed out, please reinstall the paper tray inside the printer and close the
front cover, then the printer will recover printing automatically.
11.1.2. Paper jam of manual feed tray
1. Gently pull the jammed paper out.
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2. After taking papers jammed out, open and close the front cover and the printer will recover
printing.
11.1.3. Middle jam
Note:
• When papers jammed in the middle are taken out, please pay attention and do not touch
the shaded area shown below, in order to avoid burn.
1. Pull paper tray out.
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2. Gently pull the jammed paper out.
3. Install paper tray.
4. Open the front cover.
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5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality
from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside
the protection bag or warp it with thick paper).
6. Gently pull the jammed paper out.
7. After taking out papers jammed, install the laser toner cartridge again and close the front cover,
then the printer will recover printing.
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11.1.4. Paper Jam in the Fuser Unit
Note:
• When papers jammed in fuser unit are taken out, please pay attention and do not touch
the shaded area shown below in order to avoid burns.
1. Open the rear cover.
2. Open the fuser door using the handles on both sides.
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3. Gently pull the jammed paper out.
4. After taking papers jammed out, close the back cover and open the front cover and then the
printer will recover printing.
11.1.5. Duplex Unit Jam
1. Remove the duplex printing unit from the back of the printer.
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2. Remove the jammed paper from the duplex unit.
3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed
paper directly from the bottom.
4. After taking papers jammed out, install the duplex unit back and inspect other parts to the product.
If it can be ensured that there are no jammed papers, open and close the front cover and then the
printer will recover printing automatically.
Note:
• After all papers jammed are taken out according to the above steps, close the front cover
and tidy the papers in paper tray, then the printer will recover to print automatically.
• If the printer still does not start printing, please check that all the jammed paper inside
the printer has been cleared.
• If you cannot remove the jammed paper yourself, please contact your local Pantum
authorized repair center or send the printer to the nearest Pantum authorized service
center for repair.
• Printer appearance may differ because of various models and functions, so the
schematic diagram is only for your reference.
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11.2. Software Failure
Problem
Solution
The printer icon is not displayed in the
“Device and Printer” folder.
Reinstall the printer driver.
Ensure that the USB interface cable and the power cord
are properly connected.
The printer is in Ready mode but it will not
perform any print job.
If the failure still exists after restarting the printer, please
reinstall the printer driver.
Make sure the network cable of USB cable is connected
correctly.
Failed to install the driver
Check whether the print spooler service is enabled.
Check the power supply and the connection of the printer.
The driver cannot be used if the IP
address of the printer has been changed
Modify the port IP address of the printer driver.
If the above method does not work, please reinstall the
printer driver.
It is recommended that a fixed IP address should be set to
the network printer.
In the DHCP network, it is recommended to bind the IP
address with the Mac address of the printer.
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11.3. Common Troubleshooting
11.3.1. Common Problems
Problem
Cause
Solution
Problems with
the Printer
The printer does
not work
The cable between the computer and
the printer is not connected properly.
Error in specifying the print port.
The printer is offline and User Guide
of Printer is checked.
The printer has not recovered from an
internal error, such as a paper jam,
paper empty, etc.
Driver program of printer is not
installed correctly.
Disconnect and then reconnect the printer
cable.
Check the Windows printer settings to ensure
that the print job has been sent to the correct
port. If the computer has more than one port,
make sure that the printer is connected to the
correct port.
Make sure that the printer is in the normal
online status.
Please eliminate errors so that the printer can
recover to its normal state.
Unload and reinstall the driver program of
printer.
Problems with
Paper Handling
Paper feed
failure
The print media has been loaded
incorrectly.
The print media is out of the
supported media range.
The feed roller is dirty.
Too many papers in paper tray.
Please install printing medium correctly;
please print with manual feed tray if special
printing medium is used to print.
Please use the print media within the
specification range.
Clean the feed roller.
Take the excessive papers out from paper
tray; please print with manual feed tray if
special printing medium is used to print.
Paper Jam
Too many papers in paper tray.
The print media is out of the
supported media range.
There is foreign matter in the paper
path.
The feed roller is dirty.
Internal parts failure.
Take the excessive papers out from paper
tray; please print with manual feed tray if
special printing medium is used to print.
Make sure to use the paper that meets
specifications. please print with manual feed
tray if special printing medium is used to print.
Clean the paper path.
Clean the feed roller.
Print multipage
feed
Excessive static electricity on the print
media.
The print media is damp and is
sticking together.
Internal parts failure.
Separate the print media to eliminate some
static electricity. It is suggested that you use
the recommended print media.
Separate the print media or use better quality
and dry print media.
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Note:
• If the problem persists, please contact the customer service center. See the Three
Guarantees certificate for contact details.
11.3.2. Image Defects
Problem
Cause
Solution
The printout is
whitish or light
• The print media does not meet the usage
specifications, for example the media is
damp or too rough.
• The resolution setting of printing program
is too low and concentration setting is too
low, or save toner mode is ticked.
• Toner is low.
• Toner cartridge is damaged.
• Please use proper print media within
the specification range.
• Set the resolution and concentration
setting of program, or cancel ticking
the save toner mode.
• It is suggested to replace the original
toner cartridge.
Toner spots
• Dirty toner cartridge or toner leakage.
• Toner cartridge is damaged.
• The print media does not meet the usage
specifications, for example the media is
damp or too rough, or has been used
previously.
• The paper path is dirty.
• It is suggested to replace the original
toner cartridge.
• Please use the print media within the
specification range.
• Clean the paper path.
White spots
• The print media does not meet the usage
specifications, for example the media is
damp or too rough, or has been used
previously.
• The paper path is dirty.
• The drum inside toner cartridge is
damaged.
• Please use the print media within the
specification range.
• Clean the paper path.
• It is suggested to replace the original
toner cartridge.
Toner comes off
• The print media does not meet the usage
specifications, for example the media is
damp or too rough, or has been used
previously.
• The printing paper medium set and paper
medium placed are not consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are damaged.
• Please use printing medium within
the specification scope, and use
manual feed tray for printing in case of
special medium.
• Please print with corresponding
paper medium.
• Clean the inside of the printer.
• It is suggested to replace the original
toner cartridge.
Black vertical
stripes
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• Dirty combining glass of inner laser of the
machine.
• The paper path is dirty.
• Clean or replace toner cartridge
• Clean the mirror of the laser at the
back of the printer.
• Clean the feed path of printer.
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Black
background(gray
background)
• The print media does not meet the usage
specifications, for example the media is
damp or too rough, or has been used
previously.
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• The paper path is dirty.
• Abnormal internal transfer voltage of
printer.
• Please use the print media within the
specification range.
• Clean or replace toner cartridge
• Clean the paper path inside the
printer.
Cyclical traces
appear
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• The fuser component is damaged.
• Clean or replace toner cartridge
• Please contact customer services
center to replace to a new fuser
assembly.
Skewed pages
• The print media has been loaded
incorrectly.
• The paper path of the printer is dirty.
• Ensure the correct loading of the print
media.
• Clean the paper path inside the
printer.
Wrinkled paper
• The print media has been loaded
incorrectly.
• The print media does not meet the usage
specifications.
• The paper path of the printer is dirty.
• The fuser component is damaged.
• Ensure the correct loading of the print
media.
• Please use print media within the
specification range.
• Clean the paper path inside the
printer.
• Please contact customer services
center to replace to a new fuser
assembly.
The back of the
printout is dirty
• Dirty toner cartridge
• The transfer roller inside the printer is dirty.
• The transfer voltage inside the printer is
abnormal.
• Clean or replace toner cartridge
• Clean the internal transfer part of the
printer.
Whole page dark
• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine or
the toner cartridge is not charged.
• Install ink cartridge correctly.
• It is suggested to replace the original
toner cartridge.
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The toner does
not adhere to the
paper
• The print media does not meet the usage
specifications, for example the media is
damp or too rough, or has been used
previously.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are damaged.
Please use printing medium within the
specification scope, and use manual
feed tray for printing in case of special
medium.
• Clean the inside of the printer.
• It is suggested to replace the original
toner cartridge.
Horizontal stripes
• The toner cartridge is not installed
correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are damaged.
• Install ink cartridge correctly.
• It is suggested to replace the original
toner cartridge.
Note:
• The faults above can be mitigated by cleaning or replacing the cartridge. If the problem
persists, please contact the customer service center. See the Three Guarantees certificate
for contact details.
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12. Menu Structure
With the help of menu structure of this printer on the panel menu, you may know and set various
functions. The steps of printing are as follows:
1. Press "Menu" to enter the menu setting interface.
2. Press "▲" or "▼" to select "Prt Info Rept".
3. Press "OK" and then "▲" or "▼" to select "Menu Struc Pg".
4. Press "OK" to print.
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13. Product Specifications
Note:
• Specification values vary slightly from printers with different models with different
functions, and product specifications vary from different countries and regions.
• These values are based on the initial data. For more information about the latest
specifications, please visit:
www.pantum.com.
13.1. Overview of the Specifications
Product Size(W*D*H)
354mm*334mm*232mm
Product Weight(exclusive of the
random toner cartridge and
packaging)
6.8kg
Print Environment
Print temperature range: 10~32℃
Print humidity range: 20%RH~80%RH
Power Voltage
110V Model: AC100-127V, 50Hz/60Hz, 9A
220V Model: AC220-240V, 50Hz/60Hz, 4.5A
Noise (acoustic pressure level)
Printing:≤52dB(A)
Standby:≤30dB(A)
Mute mode: ≤46 dB (A)
Enter network standby time
1 minute
Power Consumption
Network standby: ≤2.8W
Standby: ≤50W
Shutdown: ≤0.5W
TEC: conforming to requirements of Chinese energy efficency rating
Operating system
Microsoft Windows XP/ Windows 7/ Windows 8/ Windows 8.1/
Windows 10/ Windows 11/ Windows Server 2012R2/ Windows
Server 2016/ Windows Server 2019
macOS 10.10/10.11/10.12/10.13/10.14/10.15/11.6/12.1/12.6
Linux (Ubuntu 14.04/ Ubuntu 16.04/ Ubuntu 18.04/ Ubuntu 20.04/
Ubuntu 22.04
iOS 11.0-16.0
Android 6.0-13.0
HarmonyOS 2.0-3.0
Communication interface
USB 2.0 (High Speed)
IEEE802.3 10 /100Base-Tx
IEEE802.11a/b/g/n (support WPS)
Bluetooth Low Energy
Print Time of First Page
≤8.5 sec
