Operating Instructions
4-Line Phone Home Office | Small Business
Additional Handset
Model No.
KX-TGWA41
Before initial use, see “Getting Started”
on page 7.
Thank you for purchasing a Panasonic product.
This unit is an additional handset compatible with KX-TGW420.
You must register this handset with your base unit
(KX-TGW420) before it can be
used.
Please read these operating instructions before using the unit and save them for
future reference.
Consulte “Guía Rápida Española”, página 30.
For assistance, visit our Web site: http://shop.panasonic.com/support for
customers in the U.S.A.
Please register your product: http://shop.panasonic.com/support
TGWA41_(en)_OI_1226_ver005.pdf 1 2019/12/26 12:57:59
Introduction
Accessory information ..................................3
Graphical symbols for use on equipment and
their descriptions ..........................................4
Important Information
For your safety .............................................5
Important safety instructions ........................5
For best performance ...................................6
Other information .........................................6
Specifications ...............................................6
Getting Started
Setting up .....................................................7
Registering a handset to a base unit
............8
Controls ........................................................8
Display icons ................................................9
Language setting ..........................................9
Recording your greeting message ...............9
Other settings ...............................................9
Making/Answering Calls
Making calls ...............................................11
Answering calls ..........................................11
Do Not Disturb mode ..................................11
Useful features during a call .......................12
Intercom
Intercom .....................................................14
Phonebook
Phonebook .................................................15
Programming
Menu list .....................................................16
Other programming ....................................18
Caller ID Service
Using Caller ID service ...............................19
Caller list ....................................................19
Answering System
Answering system ......................................21
Turning the answering system on/off .........21
Greeting message ......................................21
Listening to messages ...............................22
Recording a memo message .....................22
Remote operation .......................................23
Answering system settings .........................23
Useful Information
Voicemail service .......................................25
Troubleshooting .........................................25
FCC and other information .........................28
Guía Rápida Española
Guía Rápida Española ...............................30
Appendix
Customer services .....................................34
Limited Warranty (ONLY FOR U.S.A.) .......35
Index
Index...........................................................37
2
Table of Contents
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Accessory information
Supplied accessories
No. Accessory item/Part number Quantity
A AC adaptor/PNLV253-0Z 1
B Charger/PNLC1093ZB 1
C Rechargeable battery/PNLT1001Z 1
D Handset cover/PNYNTGWA41BR 1
E Belt clip/PNKE2172Z1 1
A B C D E
Additional/replacement accessories
P
lease contact your nearest Panasonic dealer for sales information (page 34).
Accessory item Model number/Specifications
Headset KX-TCA430
Other information
R D
esign and specifications are subject to change without notice.
R The illustrations in these instructions may vary slightly from the actual product.
For assistance, please visit http://shop.panasonic.com/support
3
Introduction
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Graphical symbols for use on equipment and their
d
escriptions
Symbol Explanation Symbol Explanation
Alternating current (A.C.) Class P
equipment
(equipment in which
protection against electric
shock relies on Double
Insulation or Reinforced
Insulation)
Direct current (D.C.) “ON” (power)
Protective earth “OFF” (power)
Protective bonding earth Stand-by (power)
Functional earth “ON”/“OFF” (power;
p
ush-push)
For indoor use only Caution, risk of electric shock
4
For assistance, please visit http://shop.panasonic.com/support
Introduction
TGWA41_(en)_OI_1226_ver005.pdf 4 2019/12/26 12:58:00
For your safety
T
o prevent severe injury and loss of life/property, read
this section carefully before using the product to
ensure proper and safe operation of your product.
WARNING
Power connection
R U
se only the power source marked on the product.
R Do not overload power outlets and extension
cords. This can result in the risk of fire or electric
shock.
R Completely insert the AC adaptor/power plug into
the power outlet. Failure to do so may cause
electric shock and/or excessive heat resulting in a
fire.
R Regularly remove any dust, etc. from the AC
adaptor/power plug by pulling it from the power
outlet, then wiping with a dry cloth. Accumulated
dust may cause an insulation defect from moisture,
etc. resulting in a fire.
R Unplug the product from power outlets if it emits
smoke, an abnormal smell, or makes an unusual
noise. These conditions can cause fire or electric
shock. Confirm that smoke has stopped emitting
and contact us at http://shop.panasonic.com/
support
R Unplug from power outlets and never touch the
inside of the product if its casing has been broken
open.
R Never touch the plug with wet hands. Danger of
electric shock exists.
Installation
R T
o prevent the risk of fire or electrical shock, do not
expose the product to rain or any type of moisture.
R Do not place or use this product near automatically
controlled devices such as automatic doors and
fire alarms. Radio waves emitted from this product
may cause such devices to malfunction resulting in
an accident.
R Do not allow the AC adaptor or telephone line cord
to be excessively pulled, bent or placed under
heavy objects.
Medical
R Consult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from
external RF (radio frequency) energy. (The product
operates in the frequency range of 1.92 GHz to
1.93 GHz, and the RF transmission power is
112 mW (max.).)
R Do not use the product in health care facilities if
any regulations posted in the area instruct you not
to do so. Hospitals or health care facilities may be
using equipment that could be sensitive to external
RF energy.
CAUTION
Installation and location
R T
he AC adaptor is used as the main disconnect
device. Ensure that the AC outlet is installed near
the product and is easily accessible.
Battery
T
o reduce the risk of fire or injury to persons, read and
follow these instructions.
R Use only the battery(ies) specified.
R Do not dispose of the battery(ies) in a fire. They
may explode. Check with local waste management
codes for special disposal instructions.
R Do not open or mutilate the battery(ies). Released
electrolyte is corrosive and may cause burns or
injury to the eyes or skin. The electrolyte may be
toxic if swallowed.
R Exercise care when handling the battery(ies). Do
not allow conductive materials such as rings,
bracelets or keys to touch the battery(ies),
otherwise a short circuit may cause the battery(ies)
and/or the conductive material to overheat and
cause burns.
R Charge the battery(ies) provided with or identified
for use with this product only, in accordance with
the instructions and limitations specified in this
manual.
R Only use a compatible charger to charge the
battery(ies). Do not tamper with the charger.
Failure to follow these instructions may cause the
battery(ies) to swell or explode.
Attention:
A nickel metal hydride battery that is recyclable
p
owers the product you have purchased.
Please call 1-800-8-BATTERY (1-800-822-8837) for
information on how to recycle this battery.
Important safety instructions
When using your product, basic safety precautions
should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the
following:
1. Do not use this product near water for example,
near a bathtub, washbowl, kitchen sink, or
laundry tub, in a wet basement or near a
swimming pool.
2. Avoid using a telephone (other than a cordless
type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
For assistance, please visit http://shop.panasonic.com/support
5
Important Information
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3. Do not use the telephone to report a gas leak in
t
he vicinity of the leak.
4. Use only the power cord and batteries indicated
in this manual. Do not dispose of batteries in a
fire. They may explode. Check with local codes
for possible special disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
T
he base unit and other compatible Panasonic units
use radio waves to communicate with each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central location with
no obstructions between the cordless handset
and base unit in an indoor environment.
– away from electronic appliances such as TVs,
radios, personal computers, wireless devices,
or other phones.
– facing away from radio frequency transmitters,
such as external antennas of mobile phone cell
stations. (Avoid putting the base unit on a bay
window or near a window.)
R Coverage and voice quality depends on the local
environmental conditions.
R If the reception for a base unit location is not
satisfactory, move the base unit to another location
for better reception.
Environment
R K
eep the product away from electrical noise
generating devices, such as fluorescent lamps and
motors.
R The product should be kept free from excessive
smoke, dust, high temperature, and vibration.
R The product should not be exposed to direct
sunlight.
R Do not place heavy objects on top of the product.
R When you leave the product unused for a long
period of time, unplug the product from the power
outlet.
R The product should be kept away from heat
sources such as heating devices, cooking
appliances, etc. It should not be placed in rooms
where the temperature is less than 0 °C (32 °F) or
greater than 40 °C (104 °F). Damp basements
should also be avoided.
R The maximum calling distance may be shortened
when the product is used in the following places:
Near obstacles such as hills, tunnels,
underground, near metal objects such as wire
fences, etc.
R Operating the product near electrical appliances
may cause interference. Move away from the
electrical appliances.
Routine care
R Wipe the outer surface of the product with a
soft moist cloth.
R Do not use benzine, thinner, or any abrasive
powder.
Other information
C
AUTION: Risk of explosion if battery is replaced by
an incorrect type. Dispose of used batteries according
to the instructions.
Notice for product disposal, transfer, or
r
eturn
R This product can store your private/confidential
information. To protect your privacy/confidentiality,
we recommend that you erase information such as
phonebook or caller list entries from the memory
before you dispose of, transfer, or return the
product.
Notice
Specifications
R Frequency range:
1.92 GHz to 1.93 GHz
R RF transmission power:
112 mW (max.)
R Power source:
120 V AC, 60 Hz
R Power consumption:
Standby: 0.1 W
Maximum: 2.0 W
R Operating conditions:
0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 %
relative air humidity (dry)
6
For assistance, please visit http://shop.panasonic.com/support
Important Information
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Setting up
Connections/Wall mounting
Connect the AC adaptor to the unit by
p
ressing the plug firmly.
Connect the AC adaptor to the power
o
utlet.
Drive the screws ( ) (not supplied) into
t
he wall, if necessary.
25.4 mm (1 inch)
N
ote:
R Use only the supplied AC adaptor
KSAS0050800015VUD.
2
1
2
1
3
Battery installation
R U
SE ONLY the specified battery.
Black
Red
1
2
Battery charging
Charge for about 14 hours.
R When the handset is placed on the charger,
a beep is heard and “ ”
scroll on the
display.
Note when setting up
Note for connections
R T
he AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
horizontally oriented AC outlet that faces
the floor, such as an AC outlet installed on
a ceiling or under a table, as the weight of
the adaptor may cause it to become
disconnected.
Note for battery installation
R U
se the supplied rechargeable battery. For
replacement, we recommend using the
rechargeable battery noted on page 3, 5.
Note for battery charging
R I
t is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
and charger with a soft and dry cloth once a
month. Before cleaning the unit, disconnect
from power outlets. Clean more often if the
unit is exposed to grease, dust, or high
humidity.
For assistance, please visit http://shop.panasonic.com/support
7
Getting Started
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Battery level
Icon Battery level
High
Medium
Low
Empty
Ni-MH battery performance (supplied
b
atteries)
Operation Operating time
In continuous use 7 hours max.
Not in use (standby) 7 days max.
Note:
R A
ctual battery performance depends on
usage and ambient environment.
Registering a handset to a
b
ase unit
1 KX-TGWA41:
Press MREGN
2 KX-TGW420:
Press and hold MSpd DialN, then wait until
a long beep sounds.
Controls
A
B
D
C
A
B
Calls Ph.Book Menu
O
Q
P
J
K
L
M
N
E
F
G
I
H
Receiver
Display
M / N (TALK/SP-PHONE:
Speakerphone)
Dial keypad
*
: Temporary tone dialing
MH
OLDN
MM
UTEN
Microphone
Belt clip holes
Speaker
Headset jack
MO
FFN
MT
RANSFN (Transfer)
MD
NDN (Do not disturb)
8
For assistance, please visit http://shop.panasonic.com/support
Getting Started
TGWA41_(en)_OI_1226_ver005.pdf 8 2019/12/26 12:58:01
Charge contacts
MI
NTERCOMN
ML
INEN
MA
NS SYSN (Answer system)
n Control type
Soft keys
By pressing a soft key, you can select the
feature shown directly above it on the
display.
Navigator key
– MDN,
MCN, MFN, or MEN: Scroll through
various lists and items.
– VOL. (Volume: MDN or MCN): Adjust the
receiver or speaker volume while talking.
– MFN W: View the phonebook entry.
– MEN CID (Caller ID): View the caller list.
Display icons
Handset display items
Item Meaning
The line is in use.
R W
hen flashing:
– an incoming call is now
being received.
– the call is on hold.
Speakerphone is on.
(
page 11)
Battery level
This is unviewed missed call.
New messages have been
r
ecorded. (page 22)
Language setting
Y
ou can select either “English”,
“Español”, “Français” or “Português”
as the display language. The default setting is
“English”.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Language” a MSelectN
4 MbN:
Select the desired setting. a
MSelectN
5 MOFFN
Recording your greeting
m
essage
You can record your own greeting message
instead of using a pre-recorded greeting
message. See page 21 for details.
1 MMenuN
2 MbN: “Ans. System” a MSelectN
3 MbN: “MB Greeting” or “Announce
Only” a MSelectN
4 MbN: “Record Greeting” or “Record
Ann. Only” a MSelectN
5 Record a greeting message. a MSaveN
R The greeting message is played back.
To stop playback, press MStopN.
6 MOFFN
Other settings
Line selection mode
T
he line selection mode determines which line
is selected when you press M
/ N
(when
making/answering calls)
The following setting is available:
– “Auto” (default): When making a call, the
available line is selected automatically.
– “Line1” to “Line4”: Corresponding line is
selected first. If that line is unavailable, the
next available line is selected.
1 MMenuN
2 MbN: “Line Settings” a MSelectN
3 MbN: “Priority Line” a MSelectN
4 MbN: Select the desired setting. a
MSelectN
5 MOFFN
For assistance, please visit http://shop.panasonic.com/support
9
Getting Started
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Note:
R Y
ou can select a line manually regardless
of the line selection mode by pressing
MLINEN and the corresponding line number
(M1N to M4N).
10
For assistance, please visit http://shop.panasonic.com/support
Getting Started
TGWA41_(en)_OI_1226_ver005.pdf 10 2019/12/26 12:58:01
Making calls
1 D
ial the phone number.
R To correct a digit, press MClearN.
2 Press to M
/ N
make the call.
R To make the call using the
speakerphone, press M
/ N
again.
R An available line is automatically
selected and corresponding line icon is
displayed. To change the line selection
mode, see page 9.
R You can also select the line manually
by pressing MLINEN and the
corresponding line number (M1N to M4N).
3 When you finish talking, press MOFFN or
place the handset on the charger.
Note:
R While talking, you can switch between the
receiver and the speakerphone by pressing
M
/ N.
Adjusting the receiver or speaker
v
olume
Press MDN or MCN repeatedly while talking.
Pause (for PBX/long distance service
u
sers)
A pause is sometimes required when making
calls using a PBX or long distance service.
Example: If you need to dial the line access
number “9” when making outside calls with a
PBX:
1 9 a Press # 2 times.
2 Dial the phone number. a M
/ N
N
ote:
R A 3.5 second pause is inserted each time
# is pressed 2 times.
Answering calls
1 L
ift the handset and then press M
/ N
w
hen the unit rings.
R The called line is automatically
selected.
2 When you finish talking, press MOFFN or
place the handset on the charger.
Adjusting the ringer volume
n W
hile the handset is ringing for an
incoming call:
Press MDN or MCN repeatedly to select the
desired volume.
n While the handset is in standby mode:
Press MDN or MCN to select the desired line,
then press MFN or MEN repeatedly to select
the desired volume.
Do Not Disturb mode
Do not disturb mode allows you to select a
period of time during which the unit will not
ring for outside or intercom calls. This feature
is useful for time periods when you do not
want to be disturbed, for example, while
sleeping.
1 MDNDN
2 MbN: Select the desired period which you
wish to remain undisturbed (15 minutes -
24 hours).
3 MSelectN
R This feature is turned on and DND
timer will appear on the bottom of the
display.
Note:
R If you turn on the setting on the handset,
the corresponding extension indicator on
base unit and other desk phones lights to
red.
R You can cancel the do not disturb mode by
pressing MDNDN again.
11
Making/Answering Calls
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Useful features during a
c
all
Hold
1 P
ress MHOLDN during an outside call.
R During hold, the caller will hear beep,
music or message. If you want to turn
off, see the operating instructions for
KX-TGW420.
2 To release hold:
Press MLINEN and the corresponding line
number (M1N to M4N) or MHOLDN.
Note:
R While the call is put on hold, the
corresponding line icons flash.
Mute
1 P
ress MMUTEN during a call.
2 To return to the call, press MMUTEN.
Flash
MF
lashN allows you to use the special features
of your host PBX such as transferring an
extension call, or accessing optional
telephone services.
Note:
R To change the flash time, see the operating
instructions for KX-TGW420.
For call waiting or Call Waiting
C
aller ID service users
To use call waiting or Call Waiting Caller ID,
you must first subscribe with your phone
service provider.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed after you hear
the call waiting tone on the base unit.
1 P
ress MFlashN to answer the 2nd call.
2 To switch between calls, press MFlashN.
Note:
R Please contact your phone service provider
for details and availability of this service in
your area.
Temporary tone dialing (for
r
otary/pulse service users)
Press * before entering access numbers
which require tone dialing.
Call share
Y
ou can join an existing outside call.
To select the line that is being used for the call:
– press MLINEN and the corresponding line
number (M1N to M4N).
Note:
R To prevent other users from joining your
conversations with outside callers, select
the line privacy mode to “On” (page 16).
Transferring calls
O
utside calls can be transferred between 2
people.
1 During an outside call, press MTRANSFN.
MbN: Select the desired unit. a MSelectN
2 Wait for the paged party to answer.
R If paged party does not answer, press
MStopN to return to the outside call.
3 Press MOFFN.
R The outside call is being routed to the
another unit.
Transferring a call without speaking
t
o the other unit user
1 During an outside call, press MTRANSFN.
MbN: Select the desired unit. a MSelectN
2 Press MOFFN.
R The outside call rings at the other unit.
12
Making/Answering Calls
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Note:
R I
f the other unit user does not answer the
call about 1 minute and 40 seconds, the
call rings at your handset again.
Conference calls
3
people can establish a conference call.
Conference call with 2 outside calls
W
hile you are talking with an outside caller,
you can make or answer a 2nd call on the
other line, and then combine the calls to
establish a conference call.
1 During an outside call, press MHOLDN.
2 To make a 2nd call:
press MLINEN and the corresponding line
number (M1N to M4N), then dial the phone
number.
To answer a 2nd call:
press MLINEN and the corresponding line
number (M1N to M4N) which the 2nd call is
being received.
3 When the 2nd call is connected, press
MConfN.
R The 2 calls are combined.
R To hang up only one line, press
MLINEN and the corresponding line
number (M1N to M4N) for the party with
which you want to continue talking.
R To put both lines on hold, press
MHOLDN.
– To talk with only one caller, press
MLINEN and the corresponding line
number (M1N to M4N) for the party
with which you want to continue
talking. To resume both lines, press
MConfN.
Conference call with an outside call
a
nd an intercom call
While you are talking with an outside caller,
one more extension can join the conversation
and establish a conference call.
1 During an outside call, press MTRANSFN.
MbN: Select the desired unit. a MSelectN
2 W
hen the paged party answers, press
MConfN.
R If paged party does not answer, press
MStopN to return to the outside call.
R The 2 calls are combined.
R To leave the conference, press MOFFN.
The other 2 parties can continue the
conversation.
Note:
R To put on hold the outside call, finish the
intercom call, then press MHOLDN.
13
Making/Answering Calls
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Intercom
I
ntercom calls can be made between 2
extensions.
Note:
R When paging unit(s), the paged unit(s)
beeps.
R If you receive an outside call while talking
on the intercom, the call alert tone sounds
(page 16).
To finish intercom, press MOFFN. To answer
the call, press M
/ N.
Making an intercom call
1 MI
NTERCOMN
2 MbN: Select the desired unit. a MSelectN
3 When you finish talking, press MOFFN.
Answering an intercom call
1 P
ress M
/ N
to answer the page.
2 When you finish talking, press MOFFN.
Turning auto intercom on/off
T
his feature allows the unit to answer intercom
calls automatically when it is called. You do
not need to press M
/ N. The default
setting is “Off”.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Auto Answer INT” a MSelectN
4 MbN: Select the desired setting. a
MSelectN
5 MOFFN
14
For assistance, please visit http://shop.panasonic.com/support
Intercom
TGWA41_(en)_OI_1226_ver005.pdf 14 2019/12/26 12:58:01
Phonebook
Y
ou can add 99 names (16 characters max.)
and phone numbers (32 digits max.) to the
phonebook.
Adding phonebook entries
1 MP
h.BookN
2
n If no entry is registered:
MNewN
n If any entry is registered:
MbN: Scroll to “--Start/End--”
screen a MNewN
3 Enter the party’s name. a MSaveN
4 Enter the party’s phone number. a
MSaveN
5 MOFFN
Storing caller information to the
p
honebook
1 MCallsN
2 MbN: Select the desired entry.
3 MViewN a MStoreN
4 Enter the party’s name. a MSelectN
5 Edit the phone number if necessary. a
MSaveN
6 MOFFN
Entering characters
P
ress the dial key that corresponds to the
desired character. Press repeatedly to scroll
through the available characters. The
following operations are also available.
Key Operation
MFN
MEN Move the cursor
MC
learN Erase the character or number
R T
o enter another character that is located
on the same dial key, first press MEN to
move the cursor to the next space.
R If you do not press any dial key within 1
seconds after entering a character, the
character is fixed and the cursor moves to
t
he next space.
Erasing the character or number
P
ress MFN or MEN. a MClearN
Finding and calling from a
p
honebook entry
1 MPh.BookN
2 MbN: Select the desired entry.
3 M
/ N.
Editing entries
1 F
ind the desired entry (page 15).
2 MViewN a MEditN
3 Edit the name if necessary. a MSelectN
4 Edit the phone number if necessary. a
MSaveN
5 MOFFN
Erasing entries
1 F
ind the desired entry (page 15).
2 MDeleteN a MYesN
3 MOFFN
For assistance, please visit http://shop.panasonic.com/support
15
Phonebook
TGWA41_(en)_OI_1226_ver005.pdf 15 2019/12/26 12:58:01
Menu list
Y
ou can customize the unit by programming the following features.
Scrolling through the display menus
1 MM
enuN
2 Press MCN or MDN to select the desired main menu. a MSelectN
3 Press MCN or MDN to select the desired item from the next sub-menus. a MSelectN
4 Press MCN or MDN to select the desired setting. a MSelectN / MSaveN
OR
Press MCN or MDN to select the desired item, then press MFN or MEN to select the desired
setting. a MSelectN / MSaveN
R This step may vary depending on the feature being programmed.
R To exit the operation, press MOFFN.
Note:
R In the following table, < > indicates the default settings.
R In the following table,
indicates the reference page number.
Main menu Sub-menu 1 Sub-menu 2
Phone Settings Handset Name <Ext>
– 18
Language <English>
– 9
Contrast <3>
– –
Backlight
*
1
<Automatic> – –
Key Tone <On>
– –
Delay Ring <No Delay>
– 18
Line Privacy <Off>
– –
No Unk/Blocked <No>
– 19
Home Area Code
– 18
Local Area Code #1
#
2
#3
#4
#5
#6
18
2ND Call Alert
*
2
L1 <On>
–
L2 <On>
L3 <On>
L4 <On>
Auto Answer INT <Off>
– 14
16
For assistance, please visit http://shop.panasonic.com/support
Programming
TGWA41_(en)_OI_1226_ver005.pdf 16 2019/12/26 12:58:01
Main menu Sub-menu 1 Sub-menu 2
Phone Settings Reset Settings <No>
– 18
Line Settings
Ringtone
*
3
L1 <Melody 1>
L
2 <Melody 2>
L3 <Melody 3>
L4 <Melody 4>
In <Melody 5>
–
Ring Vol L1 <3>
L
2 <3>
L3 <3>
L4 <3>
In <3>
–
Priority Line <Auto>
– 9
Ans. System MB On/Off <Off>
– 21
MB Greeting Play Greeting
22
Record Greeting
21
Delete
21
Announce Only Play Ann. Only
22
Record Ann. Only
21
Delete
21
Answer Delay <2 Rings>
– 24
Call Screening <On>
– 23
Remote Password <Off>
– 23
Add/Remove Register Phone
– –
Dereg. Phone
– –
Factory Reset
<
No>
– – 18
*1 If “A
utomatic” is selected, the display will only light up during calls and when you interacts
with the phone. It will automatically turn off after several seconds of inactivity.
*2 This tone lets you know when you receive an outside call while you are on another line or an
intercom call. If you select “On”, the tone sounds 1 time.
*3 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to
5). If you select a melody, you cannot distinguish lines by their ringers.
For assistance, please visit http://shop.panasonic.com/support
17
Programming
TGWA41_(en)_OI_1226_ver005.pdf 17 2019/12/26 12:58:01
Other programming
Changing the handset name
E
ach handset can be given a customized
name (“Bob”, “Kitchen”, etc.). This is useful
when you make intercom calls.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Handset Name” a MSelectN
4 Enter the desired name (max. 11
characters).
5 MSaveN
6 MOFFN
Storing home area code
Y
ou can program this phone to recognize one
home area code. If you set the home area
code, the display shows the 7 digits (without
“1” and area code) of the phone number
when you receive a call from your home area
code.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Home Area Code” a MSelectN
4 Enter the 3-digit area code. a MSelectN
R To erase the area code, press MClearN.
5 MOFFN
Storing local area codes
Y
ou can program this phone to recognize up
to 6 local area codes. If you set the local area
code, the display shows the 10 digits (without
"1") of the phone number when you receive a
call from one of your local area codes.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Local Area Code” a MSelectN
4 MFEN: Select the local area code you
want to set.
5 E
nter the 3-digit area code. a MSelectN
R To erase the area code, press MClearN.
6 MOFFN
Setting the delay ring
T
his feature allows you to delay this unit
ringer. You can select “1 Ring” to “9
Rings”, or “No Delay”. The default setting
is “No Delay”.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Delay Ring” a MSelectN
4 MbN: Select the desired setting. a
MSelectN
5 MOFFN
Resetting the phone settings
T
his feature allows you to reset the
user-defined settings, and return to the default
settings.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “Reset Settings” a MSelectN
4 MbN: “Yes” a MSelectN
5 MbN: “Confirm” a MSelectN
6 MOFFN
Restoring the default settings
T
his feature will restore the phone settings to
factory settings.
Note:
R The following contents are also erased by
restoring to the factory default settings.
– Caller list
– Phonebook
1 MMenuN
2 MbN: “Factory Reset” a MSelectN
3 MbN: “Yes” a MSelectN
4 MbN: “Confirm” a MSelectN
5 MOFFN
18
For assistance, please visit http://shop.panasonic.com/support
Programming
TGWA41_(en)_OI_1226_ver005.pdf 18 2019/12/26 12:58:01
Using Caller ID service
I
mportant:
R This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your phone
service provider for details.
Caller ID features
W
hen an outside call is being received, the
caller information is displayed.
Caller information (outgoing call and received
call) for the last 99 callers is logged in the
caller list from the most recent call to the
oldest.
R If the unit cannot receive caller information,
the following is displayed:
– “Unknown Call”/“Unknown Name”/
“Unknown Num”: The caller dials from
an area which does not provide a Caller
ID service.
– “Blocked Name”/“Blocked Num”:
The caller requests not to send caller
information.
– “Long Distance”: The caller makes a
long distance call.
R If the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
Missed calls
I
f a call is not answered, the unit treats it as a
missed call. The display shows “XX New
Call(s)”.
*1
*1 “XX” depends on the number of new
messages.
Phonebook name display
When caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the
phonebook is logged in the caller list.
No unknown/Blocked
T
his feature allows you to decide whether
caller information from unknown or blocked
caller ID calls are saved or not. If you select
“N
o”, the records will be saved in the caller list.
1 MMenuN
2 MbN: “Phone Settings” a MSelectN
3 MbN: “No Unk/Blocked” a MSelectN
4 MbN: Select the desired setting. a
MSelectN
5 MOFFN
Caller list
Viewing the caller list and calling
b
ack
1 MCallsN
2 Press MCN to search from the most recent
call, or MDN to search from the oldest call.
3 MViewN to display the caller's details
information.
4 To call back, press M
/ N.
N
ote:
R In step 2, following icon is displayed next to
each caller information.
Icon Meaning
Outgoing call
Received call
H Missed call
Editing a caller’s phone number
Y
ou can edit a phone number in the caller list
by removing its area code and/or the long
distance code “1”.
1 MCallsN
2 MbN: Select the desired entry. a MViewN
3 Press MFormatN repeatedly until the
phone number is shown in the desired
format.
4 M
/ N
For assistance, please visit http://shop.panasonic.com/support
19
Caller ID Service
TGWA41_(en)_OI_1226_ver005.pdf 19 2019/12/26 12:58:01
Erasing selected caller
information
1 MCallsN
2 MbN: Select the desired entry.
3 MDeleteN a MYesN
4 MOFFN
Erasing all caller information
1 MC
allsN
2 Press and hold MDeleteN about 3
seconds. a “Deletel All?” is
displayed, press MYesN.
3 MOFFN
20
For assistance, please visit http://shop.panasonic.com/support
Caller ID Service
TGWA41_(en)_OI_1226_ver005.pdf 20 2019/12/26 12:58:01
Answering system
A
fter registering the handset to KX-TGW420,
the answering system can answer and record
calls for you in the general mailbox when you
are unavailable to answer the phone.
If the Digital Receptionist System is turned on
with KX-TGW420, the unit allows you to
receive and deliver the callers messages
using each personal mailbox.
You can also set the unit to play a greeting
message but not to record caller messages by
selecting “Announce Only” as the
answering system setting (page 21).
Important:
R Answering system announcement are in
English only.
R The mailbox numbers are same as the
unit's extension numbers.
Memory capacity (including your
g
reeting message)
The total recording capacity for 4 lines added
together is about 200 minutes including desk
phones/cordless handsets registered to
KX-TGW420. A maximum of 99 messages
can be recorded.
Note:
R When message memory becomes full:
– “Memory Full” is shown on the
display.
– The unit automatically switches from the
greeting message to the following
message:
"Sorry, Memory full".
Turning the answering
s
ystem on/off
1 MANS SYSN
2 MbN: “MB On/Off” a MSelectN
3 MbN: Select “On”, “Off”, or “Announce
Only” a MSelectN
4 MOFFN
Greeting message
W
hen the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
Recording y
our greeting message
1 MMenuN
2 MbN: “Ans. System” a MSelectN
3 MbN: Select “MB Greeting” or
“Announce Only” a MSelectN
4 MbN: Select “Record Greeting” or
“Record Ann. Only” a MSelectN
5 After a beep sounds, speak clearly about
20 cm (8 inches) away from the
microphone.
6 Press MSaveN to stop recording.
R The greeting message is played back.
To stop playback, press MStopN.
7 MOFFN
Using a pre-recorded greeting
m
essage
The unit provides 2 pre-recorded greeting
messages:
– If you reset to pre-recorded greeting or do
not record your own greeting message, the
unit plays a pre-recorded greeting asking
callers to leave a message.
– If the answering system setting is set to
“Announce Only” (page 21), callers’
messages are not recorded and the unit
plays a different pre-recorded greeting
message asking callers to call again.
Resetting to a pre-recorded greeting
m
essage
If you want to use a pre-recorded greeting
message once you record your own greeting
message, your own recorded greeting
message is erased.
For assistance, please visit http://shop.panasonic.com/support
21
Answering System
TGWA41_(en)_OI_1226_ver005.pdf 21 2019/12/26 12:58:01
1 MM
enuN
2 MbN: “Ans. System” a MSelectN
3 MbN: Select “MB Greeting” or
“Announce Only” a MSelectN
4 MbN: “Delete” a MSelectN
5 MYesN
6 MOFFN
Playing back the greeting
m
essage
1 MMenuN
2 MbN: “Ans. System” a MSelectN
3 MbN: Select “MB Greeting” or
“Announce Only” a MSelectN
4 MbN: Select “Play Greeting” or “Play
Ann. Only” a MSelectN
5 To stop playback, press MStopN.
6 MOFFN
Listening to messages
W
hen new messages have been recorded,
is displayed.
1 MA
NS SYSN
2
n When you listen the message in
your personal mailbox:
MbN: “Play Messages” a MSelectN
n When you listen the message in the
general mailbox:
MbN: “Access Gen. MB” a MSelectN
R The unit plays back the messages
from the most recent message to the
oldest.
3 When finished, press MStopN.
Note:
R If new messages have been recorded, the
unit plays back new messages.
R If there are no new messages, the unit
plays back all messages.
Operating the answering system
d
uring playback
Key Operation
MDN
or MCN Adjust the speaker volume
MS
topN Stop playback
MD
eleteN Erase currently playing
message
Forwarding a message
W
hile listening to message, you can forward it
to other mailboxes.
1 During playback, press MFwdN.
2 MbN: Select the desired unit which you
want to forward.
R After forwarding, the forwarded
message is erased from your mailbox.
Erasing all messages
1 MA
NS SYSN
2 MbN: “Delete All Old” a MSelectN
a MYesN
3 MOFFN
Recording a memo
m
essage
You can use the unit to leave a memo
message for yourself or someone else. Memo
message can be played back later with the
same operation used to play back answering
system messages.
1 MANS SYSN
2 MbN: “Record Memo” a MSelectN
3 After a beep sounds, speak clearly about
20 cm (8 inches) away from the
microphone.
4 Press MFinishN to stop recording.
5 MOFFN
22
For assistance, please visit http://shop.panasonic.com/support
Answering System
TGWA41_(en)_OI_1226_ver005.pdf 22 2019/12/26 12:58:01
Remote operation
U
sing a touch-tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
answering system settings. The unit’s voice
guidance prompts you to press certain dial
keys to perform different operations.
Setting the remote operation
U
sing this feature, you must turn on the
remote operation. The default setting is “Off”.
1 MMenuN
2 MbN: “Ans. System” a MSelectN
3 MbN: “Remote Password” a MSelectN
4 MbN: “On” a MSelectN
5 MOFFN
Remote access code
A
3-digit remote access code must be entered
when operating the answering system
remotely. This code prevents unauthorized
parties from listening to your messages
remotely. The default setting is “000”.
Important:
R To prevent unauthorized access to this
product, we recommend that you regularly
change the remote code.
1 MMenuN
2 MbN:“Ans. System” a MSelectN
3 MbN: “Remote Password” a
MSelectN
4 MbN: “Set Passcode” a MSelectN
5 Enter the desired 3-digit remote
access code. a MSaveN
6 MOFFN
Using the answering system
r
emotely
1 Dial your phone number from a
touch-tone phone.
2 A
fter the greeting message starts, enter
your remote access code.
3 Follow the voice guidance prompts as
necessary or control the unit using
remote commands (page 23).
4 When finished, hang up.
Voice guidance
T
o start the voice guidance, press 7. The
voice guidance announces the available
remote commands (page 23).
Note:
R If you do not press any dial keys within 10
seconds after a voice guidance prompt, the
unit disconnects your call.
Remote commands
Y
ou can press dial keys to access certain
answering system functions without waiting for
the voice guidance to prompt you.
Key Operation
1 Repeat message (during
p
layback)
*1
2 Play messages
S
top playback
3 Skip message (during playback)
7 Start voice guidance
4 Turn answering system on or off
6 Play greeting
0 Erase currently playing message
*1 If pressed within the first 5 seconds of a
m
essage, the previous message is
played.
Answering system settings
Call screening
W
hile a caller is leaving a message, you can
listen to the call through the unit’s speaker.
For assistance, please visit http://shop.panasonic.com/support
23
Answering System
TGWA41_(en)_OI_1226_ver005.pdf 23 2019/12/26 12:58:01
To adjust the speaker volume, press MDN
or
MCN repeatedly.
You can answer the call by M
/ N.
T
he default setting is “On”.
1 MMenuN
2 MbN: “Ans. System” a MSelectN
3 MbN: “Call Screening” a MSelectN
4 MbN: Select the desired setting. a
MSelectN
5 MOFFN
Number of rings before the unit
a
nswers a call
You can change the number of times the
phone rings “Answer Delay” before the unit
answers calls. You can select 2 to 7 rings, or
“Toll Saver”.
The default setting is “2 Rings”.
“Toll Saver”: The unit’s answering system
answers at the end of the 3nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages. If you call your phone from outside
to listen to new messages (page 23), you
know that there are no new messages when
the phone rings for the 4rd time. You can then
hang up without being charged for the call.
1 MMenuN
2 MbN: “Ans. System” a MSelectN
3 MbN: “Answer Delay” a MSelectN
4 MbN: Select the desired setting. a
MSelectN
5 MOFFN
24
For assistance, please visit http://shop.panasonic.com/support
Answering System
TGWA41_(en)_OI_1226_ver005.pdf 24 2019/12/26 12:58:01
Voicemail service
V
oicemail is an answering service that may be
offered by your phone service provider. This
service can also record calls when you are
unavailable to answer the phone or when your
line is busy. Messages are recorded on the
phone company system.When you have new
messages, “MSG Waiting” is displayed if
message indication service is available.
Please contact your phone service provider for
d
etails of this service.
To listen to your voice mail messages, you
have to dial your voice mail access number
manually.
Note:
R If “MSG Waiting” is still displayed even
after you have listened to new messages,
turn it off by pressing and holding # for 2
seconds.
Troubleshooting
I
f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor.
General use
Problem Cause/solution
The unit does not work. R C
heck the connections (page 7).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
I cannot hear a dial tone. R T
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our
service personnel to have the unit repaired. If the
working telephone does not operate properly, contact
your phone service provider.
R The handset has not been registered to the base unit.
Register the handset (page 8).
Menu list
Problem Cause/solution
The display is in a language I
c
annot read.
R Change the display language (page 9).
Battery recharge
Problem Cause/solution
The handset beeps and/or
displays.
R B
attery charge is low. Fully charge the battery (page 7).
For assistance, please visit http://shop.panasonic.com/support
25
Useful Information
TGWA41_(en)_OI_1226_ver005.pdf 25 2019/12/26 12:58:01
Problem Cause/solution
I fully charged the battery, but
– is displayed, or
–
the operating time seems to
be shorter.
R C
lean
the charge contacts with a dry cloth and
c
harge again.
R It is time to replace the battery (page 7).
Making/answering calls, intercom
Problem Cause/solution
Noise is heard, sound cuts in
a
nd out.
R You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit
and use the handset away from sources of interference.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL
provider for details.
The unit does not ring. R T
he ringer volume is turned off. Adjust the ringer volume
(page 11,17).
R Do not disturb mode is turned on. Turn it off (page 11).
I cannot make long distance
c
alls.
R Make sure that you have long distance service.
Caller ID
Problem Cause/solution
Caller information is not
d
isplayed.
R You must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless
telephone line jack, plug the unit directly into the wall
jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL
provider for details.
R The name display service may not be available in some
areas. Contact your phone service provider.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
l
ate.
R Depending on your phone service provider the unit may
display the caller’s information at the 2nd ring or later.
R Move closer to the base unit.
26
For assistance, please visit http://shop.panasonic.com/support
Useful Information
TGWA41_(en)_OI_1226_ver005.pdf 26 2019/12/26 12:58:01
Problem Cause/solution
The 2nd caller’s information is
n
ot displayed during an outside
call.
R In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your phone
service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone
service provider again to activate this specific service,
even if you already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID).
Answering system
Problem Cause/solution
The unit does not record new
m
essages.
R The answering system is turned off. Turn it on (page 21).
R The Digital Receptionist System is turned off. To turn it
on, see the operating instructions for KX-TGW420.
R The message memory is full. Erase unnecessary
messages (page 22, 23).
R The answering system setting is set to “Announce
Only”. Change the setting (page 21).
R Your phone service provider's voice mail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of
rings setting (page 24) to a lower value, or contact your
phone service provider.
R The answering system can only record calls from 1 line
at a time.
I cannot operate the answering
s
ystem remotely.
R The remote operation is turned off. Turn it on (page 23).
R The remote access code is not set. Set the remote
access code (page 23).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 23).
R The answering system is turned off. Turn it on (page 21).
For assistance, please visit http://shop.panasonic.com/support
27
Useful Information
TGWA41_(en)_OI_1226_ver005.pdf 27 2019/12/26 12:58:01
Voice mail
Problem Cause/solution
"MSG Waiting"
is shown on
the display. How do I remove
this message from the display?
R This notification is displayed when your phone service
provider's voice mail service (not the unit’s answering
system) has recorded a message for you. Typically you
can remove this notification from the display by listening
to the message. To listen to the message, dial the voice
mail number provided by your phone service provider
(for most cases, this will be your own phone number),
and follow the voice instructions. Depending on your
phone service provider, you may need to remove all
messages from your voice mailbox to remove the
notification. You can also remove this notification by
pressing and holding # until the unit beeps.
Liquid damage
Problem Cause/solution
Liquid or other form of moisture
has entered the handset/charger.
R Disconnect the AC adaptor from the charger. Remove
the battery from the handset and leave to dry for at least
3 days. After the handset/charger are completely dry,
reconnect the AC adaptor. Insert the battery and charge
fully before use. If the unit does not work properly,
contact an authorized service center.
Caution:
R T
o avoid permanent damage, do not use a microwave oven to speed up the drying process.
FCC and other information
T
his equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing
Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use
an optional headset accessory or the speakerphone option (if applicable) when using this phone.
Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids
which provide adequate shielding to RF energy commonly emitted by digital devices.
WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late evenings.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
28
For assistance, please visit http://shop.panasonic.com/support
Useful Information
TGWA41_(en)_OI_1226_ver005.pdf 28 2019/12/26 12:58:02
(1) This device may not cause harmful interference, and (2) this device must accept any
i
nterference received, including interference that may cause undesired operation.
Privacy of communications may not be ensured when using this phone.
CAUTION:
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate this device.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
– Consult the dealer or an experienced radio/TV technician for help.
FCC RF Exposure Warning:
R This product complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
R This handset may not be collocated or operated in conjunction with any other antenna or
transmitter.
R The handset may be carried and operated with only the specific provided belt-clip. Other
non-tested belt-clips or similar body-worn accessories may not comply and must be avoided.
Notice:
R FCC ID can be found inside the battery compartment or on the bottom of the unit.
For assistance, please visit http://shop.panasonic.com/support
29
Useful Information
TGWA41_(en)_OI_1226_ver005.pdf 29 2019/12/26 12:58:02
Guía Rápida Española
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30
Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés)
Guía Rápida Española
TGWA41_(en)_OI_1226_ver005.pdf 30 2019/12/26 12:58:02
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Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés)
31
Guía Rápida Española
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32
Para obtener ayuda, visite http://shop.panasonic.com/support (solo en inglés)
Guía Rápida Española
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33
Guía Rápida Española
TGWA41_(en)_OI_1226_ver005.pdf 33 2019/12/26 12:58:02
Customer services
Accessories!
hp://shop.panasonic.com/support
Customer Services Directory
Shop
for all your Panasonic gear
Go to
Get everything you need to get the most out of
your Panasonic products
Accessories & Parts for your Camera, Phone, A/V
products, TV, Computers & Networking, Personal
Care, Home Appliances, Headphones, Baeries,
Backup Chargers & more…
For Product Informa!on, Opera!ng Assistance,
Parts, Owner’s Manuals, Dealer and Service info
go to hp://shop.panasonic.com/support
For the hearing or speech impaired TTY: 1- 877-833-8855
As of June 2015
34
For assistance, please visit http://shop.panasonic.com/support
Appendix
TGWA41_(en)_OI_1226_ver005.pdf 34 2019/12/26 12:58:02
Limited Warranty (ONLY FOR U.S.A.)
Limited Warranty Coverage (For USA Only)
Labor
One (1) Year
Parts
One (1) Year
To submit a new repair request and for quick repair status visit our Web Site at
http://shop.panasonic.com/support
Panasonic Products Limited Warranty
Online Repair Request
Mail-In Service--Online Repair Request
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“warranty period”), at its option either (a) repair your product with new or refurbished parts,
(b) replace it with a new or a refurbished equivalent value product, or (c) refund your
purchase price. The decision to repair, replace or refund will be made by the warrantor.
During the “Labor” warranty period there will be no charge for labor. During the “Parts”
warranty period, there will be no charge for parts. This Limited Warranty excludes both
parts and labor for non-rechargeable batteries, antennas, and cosmetic parts (cabinet).
This warranty only applies to products purchased and serviced in the United States.
This warranty is extended only to the original purchaser of a new product which was
not sold “as is”.
Telephone
When shipping the unit, carefully pack, include all supplied accessories listed in the
Owner’s Manual, and send it prepaid, adequately insured and packed well in a carton box.
When shipping Lithium Ion batteries please visit our Web Site at
http://shop.panasonic.com/support as Panasonic is committed to providing the most up to
date information. Include a letter detailing the complaint, a return address and provide a
daytime phone number where you can be reached. A valid registered receipt is required
under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL
BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING
DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL
BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF
OF PURCHASE.
Product or Part Name
For assistance, please visit http://shop.panasonic.com/support
35
Appendix
TGWA41_(en)_OI_1226_ver005.pdf 35 2019/12/26 12:58:02
Limited Warranty Limits and Exclusions
(As examples, this excludes damages for lost time, travel to and from the servicer,
loss of or damage to media or images, data or other memory or recorded content.
The items listed are not exclusive, but for illustration only.)
This warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which
are caused by products not supplied by the warrantor, or failures which result from
accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, or rental use of the product, or service by anyone other than a
Factory Service Center or other Authorized Servicer, or damage that is attributable to
acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT
OF ANY BREACH OF THIS WARRANTY.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary
from state to state. If a problem with this product develops during or after the warranty period,
you may contact your dealer or Service Center. If the problem is not handled to your
satisfaction, then write to:
Consumer Affairs Department
Panasonic Corporation of North America
661 Independence Pkwy
Chesapeake, VA 23320
As of November 2019
36
For assistance, please visit http://shop.panasonic.com/support
Appendix
TGWA41_(en)_OI_1226_ver005.pdf 36 2019/12/26 12:58:02
Index
A A
nswering calls: 11
Answering system
Call screening: 23
Erasing messages: 22, 23
Greeting message: 21
Listening to messages: 22, 23
Number of rings: 24
Recording a memo message: 22
Remote access code: 23
Remote operation: 23
Ring count: 24
Toll saver: 24
Turning on/off: 21
Area code: 18
B Battery: 7
C Call share: 12
Call waiting: 12
Call Waiting Caller ID: 12
Caller ID service: 19
Caller list: 19
Caller list edit: 19
Conference calls: 13
Control type: 9
D Do Not Disturb mode: 11
F Flash: 12
H Handset
Name: 18
Registration: 8
Hold: 12
I Intercom: 14
L Line selection mode: 9
M Making calls: 11
Missed calls: 19
Mute: 12
P Pause: 11
Phonebook: 15
R Rotary/pulse service: 12
T Temporary tone dialing: 12
Transferring calls: 12
Troubleshooting: 25
TTY: 34
V Voicemail: 25
Volume
Ringer: 11
37
Index
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38
Notes
TGWA41_(en)_OI_1226_ver005.pdf 38 2019/12/26 12:58:02
39
Notes
TGWA41_(en)_OI_1226_ver005.pdf 39 2019/12/26 12:58:02
1
Reconnect AC adaptor to the base unit.
2 Check if telephone line cord is connected.
3 Remove and then reinsert the battery.
4 Read troubleshooting page in the Operating Instructions.
Visit our Web site: http://shop.panasonic.com/support
L
F
AQ and troubleshooting hints are available.
If your product is not working properly. . .
IMPORTANT!
Two Riverfront Plaza, Newark, NJ 07102-5490
© Panasonic Corporation 2019
Printed in Malaysia
*PNQX8980ZA*
*PNQX8980ZA*
PNQX8980ZA PP1119MU0
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