Instruction Manual
2EN
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical Appliance, basic
precautions should always be followed, including the
following:
READ ALL INSTRUCTIONS BEFORE
USING THIS APPLIANCE
SAVE THESE INSTRUCTIONS
1. The Appliance is not intended for use by
persons(including children)with reduced
physical, sensory or mental capabilities,
or lack of experience and knowledge,
unless they have been given supervision or
instruction concerning use of the Appliance
by a person responsible for their safety.
2. Clear the area to be cleaned. Remove power
cords and small objects from the floor that
could entangle the Appliance. Tuck rug fringe
under the rug base, and lift items such as
curtains and tablecloths off the floor.
3. If there is a drop off in the cleaning area due
to a step or stairs, you should operate the
Appliance to ensure that it can detect the step
without falling over the edge. It may become
necessary to place a physical barrier at the
edge to keep the unit from falling. Make sure
the physical barrier is not a trip hazard.
4. Only use as described in this manual. Only
use attachments recommended or sold by the
manufacturer.
5. Please make sure your power supply source
voltage matches the power voltage marked
on the Docking station.
6. For INDOOR household use ONLY. Do not
use the Appliance in outdoor, commercial or
industrial environments.
7. Use only the original rechargeable battery and
Docking station provided with the Appliance
from the manufacturer. Non-rechargeable
batteries are prohibited.
8. Do not use without dust bin and/or filters in
place.
9. Do not operate the Appliance in an area
where there are lit candles or fragile objects.
10. Do not use in extremely hot or cold
environments (below -5˚C/23˚F or above
40˚C/104˚F).
11. Keep hair, loose clothing, fingers, and all parts
3 EN
of body away from any openings and moving
parts.
12. Do not operate the Appliance in a room where
an infant or child is sleeping.
13. Do not use Appliance on wet surfaces or
surfaces with standing water.
14. Do not allow the Appliance to pick up large
objects like stones, large pieces of paper or
any item that may clog the Appliance.
15. Do not use Appliance to pick up flammable
or combustible materials such as gasoline,
printer or copier toner, or use in areas where
they may be present.
16. Do not use Appliance to pick up anything that
is burning or smoking, such as cigarettes,
matches, hot ashes, or anything that could
cause a fire.
17. Do not put objects into the suction intake. Do
not use if the suction intake is blocked. Keep
the intake clear of dust, lint, hair, or anything
that may reduce air flow.
18. Take care not to damage the power cord. Do
not pull on or carry the Appliance or Docking
station by the power cord, use the power
cord as a handle, close a door on the power
cord, or pull power cord around sharp edges
or corners. Do not run Appliance over the
power cord. Keep power cord away from hot
surfaces.
19. If the power cord is damaged, it must be
replaced by the manufacturer or its service
agent in order to avoid a hazard.
20. Do not use the Docking station if it is
damaged. The power supply is not to be
repaired and not to be used any longer if it is
damaged or defective.
21. Do not use with a damaged power cord or
receptacle. Do not use the Appliance or
Docking station if it is not working properly,
has been dropped, damaged, left outdoors,
or come in contact with water. It must be
repaired by the manufacturer or its service
agent in order to avoid a hazard.
22. Turn OFF the power switch before cleaning or
maintaining the Appliance.
23. The plug must be removed from the
receptacle before cleaning or maintaining the
Docking station.
24. Remove the Appliance from the Docking
station, and turn OFF the power switch to
4EN
the Appliance before removing the battery for
disposal of the Appliance.
25. The battery must be removed and discarded
according to local laws and regulations before
disposal of the Appliance.
26. Please dispose of used batteries according to
local laws and regulations.
27. Do not incinerate the Appliance even if it is
severely damaged. The batteries can explode
in a fire.
28. When not using the Docking station for a long
period of time, please unplug it.
29. The Appliance must be used in accordance
with the directions in this Instruction Manual.
Ecovacs Home Service Robotics cannot be
held liable or responsible for any damages or
injuries caused by improper use.
30. The robot contains batteries that are only
replaceable by skilled persons. To replace
the robot’s battery, please contact Customer
Service.
31. If the robot will not be used for a long time,
power OFF the robot for storage and unplug
the Docking station.
32. WARNING: For the purposes of recharging
the battery, only use the detachable supply
unit CH2413 provided with the Appliance.
The lithium battery type suitable for CH2413 is
Max. 8 cells, max. nominal voltage DC14.4V,
rated capacity 5,900mAh.The battery must be
removed and discarded according to local laws
and regulations before disposal of the Appliance.
To satisfy RF exposure requirements, a separation
distance of 20 cm or more should be maintained
between this device and persons during device
operation.
To ensure compliance, operations at closer than
this distance is not recommended. The antenna
used for this transmitter must not be co-located in
conjunction with any other antenna or transmitter.
Device Update
Typically, some devices are updated bi-monthly,
but not always so specific.
Some devices, especially those that went on sale
more than three years ago, will only be updated if
a critical vulnerability is found and fixed.
5 EN
Correct Disposal of this Product
This marking indicates that this product should not be
disposed of with other household waste throughout
the EU. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material
resources. To recycle your used device, please use the
return and collection systems or contact the retailer
where the product was purchased. They can safely
recycle this product.
The remote surveillance is for the absolute private use
of non-public, private owned places for the pure self-
protection and single control intended only. Please be
aware of the local data protection based legal obligations
in case of use. No surveillance of public places,
For EU Countries
For EU Declaration of Conformity information, visit
https://www.ecovacs.com/global/compliance.
For UK
For UK Declaration of Conformity information, visit
https://www.ecovacs.com/global/compliance.
Short-circuit-proof safety isolating
transformer
Switch mode power supply
For indoor use only
Direct current
Alternating current
Caution: hot surface
This product conforms to the
applicable EC Directives.
Before charging, read the
instructions.
This product conforms to the
applicable UK legislation.
Polarity of the charging port
Time-lag miniature fuse-link
6EN
European Union Compliance Statement
Information on Disposal for Users of used
batteries
Information on Disposal for Users of Waste
Electrical & Electronic Equipment
This symbol on the product or on its packaging indicates
that used electrical and electronic products should not
be mixed with unsorted municipal waste. For proper
treatment, it is your responsibility to dispose of your
waste equipment by arranging to return it to designated
collection points.
Disposing of this product correctly will help save valuable
resources and prevent any potential negative effects
on human health and the environment, which could
otherwise arise from inappropriate waste handling.
To return your used device, please use the return and
collection systems or contact the retailer where the
product was purchased, which is free of charge, please
contact your local authority for further details of your
nearest designated collection point.
Penalties may be applicable for incorrect disposal of this
waste, in accordance with your national legislation.
This symbol means that batteries and accumulators,
at their end-of-life, should not be mixed with unsorted
municipal waste. Your participation is an important part
of the effort to minimize the impact of batteries and
accumulators on the environment and on human health.
For proper recycling you can return this product or the
batteries or accumulators it contains to your supplier or
to a designated collection point, which is free of charge.
Disposing of this product correctly will help save valuable
resources and prevent any potential negative effects
on human health and the environment, which could
otherwise arise from inappropriate waste handling.
Penalties may be applicable for incorrect disposal of this
waste, in accordance with your national .legislation.
there are separate collection systems for used batteries
and accumulators.
Please, dispose of batteries and accumulators correctly
at your local community waste collection/recycling
center.
especially with clandestine intent and/or on the part of
the employer without justified reasons. Such not justified
use is in the risk and responsibility of the user only.
7 EN
Restriction of the use of certain hazardous
substances (RoHS) Directive
Radio Equipment Directive
Europe Authorised Representative:
Ecovacs Home Service Robotics Co., Ltd. hereby
declares the whole product including parts (cables, cords,
and so on) meets the requirements of RoHS Directive
2011/65/EU and amendment Commission Delegated
Directive (EU) 2015/863 on the restriction of the use of
certain hazardous substances in electrical and electronic
equipment ("RoHS recast" or "RoHS 2.0").
Ecovacs Home Service Robotics Co., Ltd. hereby
declares that the product listed in this section comply
with the essential requirements and other relevant
provisions of the Radio Equipment Directive 2014/53/EU.
Ecovacs Home Service Robotics Co., Ltd. hereby
declares that the product comply with the essential
requirements and other relevant provisions of the RoHS
Directive 2011/65/EU and amendment Commission
Delegated Directive (EU) 2015/863, the Radio
Equipment Directive 2014/53/EU.
The declaration of conformity can be viewed at the
following address: https://www.ecovacs.com/global/
compliance.
ECOVACS Europe GmbH
Holzstrasse 2 | D-40221 Düsseldorf | Germany
8EN
Package Contents
Robot
OMNI Station
Base
Instruction Manual
Side Brush
Power Cord
Instruction Manual
Note:
•
Figures and illustrations are for reference only and may differ from actual product appearance.
Product design and specifications are subject to changes without notice.
9 EN
TrueDetect 3D
Sensor
Top Cover
Button on DEEBOT
Short Press: Start/Pause
Long Press for 3 s: Return to
charge
Anti-collision
Sensors and
Bumper
d-ToF Laser Module
Power Switch
"I"=ON
"O"=OFF
Press the Reset Button, the YIKO Assistant will guide you to connect
DEEBOT to your phone.
Restore to default settings: Press and hold RESET Button for 5
seconds. After you hear the voice prompt, the startup music will be
played and the robot will be restored to default settings.
Wi-Fi Status
Indicator/Reset
Button
Filter
Dust Disposal Port
Filter Net
Dust Bin Handle
Release Button
Charging Contacts
Water Filling Port
Edge Sensor
Driving Wheels
Universal Wheel
Side Brush
Carpet Detection
Sensor
Main Brush
Anti-Drop Sensors
Anti-Drop Sensors
Brush Release
Button
Washable Mopping
Pads
AIVI Camera
Product Diagram
1
Robot
2
Bottom View
3
RESET Button
4
Dust Bin
10EN
Dirty Water Tank
Dust Collection Cabin
Cable Trunking
Note:
Dust Bag Handle
Top Cover
Air Vent
Power Socket
Indicator Light
Solid Blue: Standby/
Running
Flashing Red: Malfunction
Light Goes out: Power
Outage/ Deep Sleep Mode
Button on Station
Short Press: Start/Pause
(DEEBOT in the Station)
Long Press for 3 s: Self-
clean
Mop Washing Tray
Clean Water Tank
Charging Contacts on
Station
• If the Indicator Light ashes red, check ECOVACS HOME App for details about
the malfunction.
• Wipe the charging contacts of the OMNI Station with a dry cloth if robot is
unable to get charged.
5
Station (Front)
6
Dust Bag
7
Station (Back)
Note:
• Compatible with the ECOVACS Automatic Water Refill/Drain Module. If you wish
to purchase it, please visit ECOVACS HOME App or https://www.ecovacs.com.
11 EN
Name Functional Description
d-ToF Laser
Module
With Laser Ranging-measuring the distance between DEEBOT and surroundings through the time difference of reection, it can map according to the
objects around while DEEBOT is moving. Detection of 10 m.
TrueDetect 3D
Sensor
The sensor emits infrared rays and receives the light reected from obstacles in front of it. With Infrared Ranging-measuring the distance between
DEEBOT and surroundings by using the Similar Triangle Method, it can identify and avoid the obstacles nearby. Detection of 0.8 m.
Anti-drop
Sensor
With Infrared Ranging-detecting the distance between the bottom of DEEBOT and ground by Infrared Sensor at the bottom, DEEBOT will not move
forward when there are stairs in front (For example: White ground height greater than 55mm. Black ground height greater than 30mm.) or the identied
distance exceeds the present one, realizing the Anti-drop.
Carpet
Detection
Sensor
The ultrasound probe can emit ultrasonic waves with a frequency of 300KHZ. The energy of the ultrasonic waves is absorbed by the carpet. If the
reected energy is below the threshold, the DEEBOT recognizes the presence of the carpet.
Anti-collision
Sensor
When the transmitted signal is blocked by an obstacle, the signal receiver will not be able to receive the signal. With this principle, DEEBOT will avoid
obstacles when colliding with them.
Edge Sensor
With infrared distance measurement, DEEBOT can detect the distance between itself and objects on its right side. When there is a wall or obstacle on
the right side, DEEBOT will perform edge cleaning to avoid missing spots or collisions.
AIVI Camera
With AI Camera’s surrounding image collection, it can make video recordings. Through interaction with the MIC, it can realize the Remote Voice Call.
FOV: Vertical 109.29°, Horizontal 155.7°.
Microphone
Vibrating the diaphragm through air by human voice, it can realize Voice Recording and ask DEEBOT to complete the assigned work by Voice Control.
Effective wake of 5m.
Sensors
12EN
Notes before Cleaning
Tidy up the area to be cleaned by
putting furniture, such as chairs, in
their proper place.
During the rst use, make sure each
room door is open to help DEEBOT
fully explore your house.
It may be necessary to place a
physical barrier at the edge of a
drop to stop the unit from falling
over the edge.
Put away objects including cables, cloths and slippers,
etc. on the oor to improve the cleaning efciency.
Before using the product on a rug with tasseled edges,
please fold the rug edges under.
Please do not stand in narrow spaces, such as hallways,
and make sure not to block the d-ToF sensor.
Make sure areas to be cleaned are
well illuminated so AIVI Camera
works properly. Remove power
cords and small objects from the
oor to ensure cleaning efciency.
Clean the AIVI Camera and TrueMapping Distance
Sensor with a clean cloth, and avoid using any detergent
or cleaning spray.
13 EN
Installation
Before using, please remove all protective materials.
The sound of Click indicates proper installation.
QUICK START
Click
Click
14EN
Wi-Fi Indicator Light
Breathing White Disconnected to Wi-Fi
Solid White Connected to Wi-Fi
1. Via Bluetooth: Turn on the DEEBOT and mobile phone Bluetooth.
Allow the App to obtain mobile phone Bluetooth permission. Tap or
in the App. The App will automatically pop up a nearby robot.
Or scan the QR code to enter Bluetooth distribution mode.
2. Via Wi-Fi: You can also choose to connect DEEBOT with the App
through other methods according to the prompts on the App's page.
Note: Please connect via Bluetooth for a better experience.
Wi-Fi Network Requirements:
• You are using a 2.4GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside
North America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID)
and password are the same as your primary network.
• Please enable the WPA2 on your router.
2. Search the ECOVACS HOME to download the App.
ECOVACS HOME
1. Scan the QR Code under the Top Cover to download the App.
Under the Top Cover
Download the ECOVACS HOME App
To enjoy all available features, it is recommended to control your
DEEBOT via the ECOVACS HOME App.
Connect DEEBOT with App
15 EN
Please be aware that the realization of intelligent functions such as
remote startup, voice interaction, 2D/3D map display and control
settings, and personalized cleaning (depending on different products)
requires users to download and use ECOVACS HOME App, which
is constantly updated. You need to agree to our Privacy Policy and
User Agreement before we can process some of your basic and
necessary information and enable you to operate the product. If you
do not agree with our Privacy Policy and User Agreement, some of
the aforementioned intelligent functions cannot be realized through
ECOVACS HOME App, but you can still use the basic functions of this
product for manual operation.
Under the Top Cover
Scan the QR Code under the Top Cover.
Get the Full Version of Instruction
Manual
Charge DEEBOT
1
Assemble the Station
16EN
≥
0.05m (0.16’)
≥
0.05m (0.16’)
≥
0.8m (2.62’)
Keep the area around the Station clear of objects especially objects
with reective surfaces.
2
Place the Station
3
Use Water Tanks
Note: It is recommended to use ECOVACS DEEBOT Cleaning Solution
(sold separately). Using other cleaning solution may cause DEEBOT
slipping, water tank block and other problems.
• If there are reective objects such as mirrors and reective skirting
lines near the Station, the bottom 14 cm of that should be covered.
• Do not place the Station under direct sunlight.
• Place Station in a location with a strong Wi-Fi signal.
17 EN
Make sure the Station is connected to the power supply. Use the
ECOVACS HOME App or voice to recall DEEBOT to enter the Station
to charge it up.
• It is recommended that DEEBOT start cleaning from the Station. Do
not move the Station while cleaning.
4
Power On
"I" = ON, "O"= OFF.
• DEEBOT can't be charged when the power is turned off.
• When DEEBOT is not working, it is recommended to keep it powered
ON and charging.
5
Charge DEEBOT
18EN
Tap on DEEBOT to pause during vacuuming. You can also use the
ECOVACS HOME App or YIKO voice command to pause DEEBOT.
3. Pause
The indicator light will go out after DEEBOT is paused for a few minutes.
Press on DEEBOT to wake it up. After stopping working for about 1
hour, DEEBOT may enter standby mode.
4. Wake up
Before rst vacuuming, please make sure the DEEBOT is in the Station
and fully charged. Tap on DEEBOT to start. You can also use the
ECOVACS HOME App or YIKO voice command to start DEEBOT.
2. Start vacuum
1. Create a map
When creating a map for the first time, please follow DEEBOT to help
eliminate some minor issues.
When mapping, DEEBOT will explore the house environment
automatically. The exploration path may be different from cleaning path.
Set up Virtual Boundary via the App: Map > > Virtual Boundary.
Order the DEEBOT to map by ECOVACS HOME App or voice.
• When mopping, DEEBOT will recognize oor types. DEEBOT is able
to lift mops automatically when encountering carpet. Please don't use
the DEEBOT on shaggy rugs or carpets with bres longer than 10mm.
It is recommended to fold up the shaggy rugs with bres longer than
10mm during the cleaning process, or set the shaggy carpeted area as
a No-Entry Zone by setting Virtual Boundary in the ECOVACS HOME
App.
Note:
• Do not frequently remove washable mopping pads.
• Do not use a rag or any other object to scratch the Moping Pad
Plates.
• When the ECOVACS HOME App prompts that the mops need to be
replaced, please replace them in time. Explore more accessories at
ECOVACS HOME App or at https://www.ecovacs.com.
6
Operate DEEBOT
19 EN
Use the ECOVACS HOME App or voice to recall DEEBOT to enter the
Station to charge it up. Long press the button for 3 s on the DEEBOT
can also recall it.
5. Back to Station
3 s
DEEBOT will enter deep sleep mode to protect the battery if the
DEEBOT stays outside the Station for about 5 h. Please switch OFF
and ON to wake up the DEEBOT.
6. Deep Sleep Mode
When DEEBOT is in the Station, short press to start/pause. Long
press to self-clean the Station.
7
Station
20EN
Regular Maintenance
To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts at the following frequencies:
Robot Part Maintenance Frequency Replacement Frequency
Washable Mopping Pad / Every 1-2 months
Dust Bag / Every 2-3 months
Side Brush Once every 2 weeks Every 3-6 months
Main Brush Once per week Every 6-12 months
Filter Once per week Every 3-6 months
TrueDetect 3D Sensor
Universal Wheel
Anti-Drop Sensors
Anti-collision Sensors and Bumper
Charging Contacts on DEEBOT
Charging Contacts on Station
d-ToF Laser Module
About 1 month /
Mop Washing Tray About 150 days /
Clean Water Tank Every 3 months /
Dirty Water Tank Once per month /
Dust Collection Cabin Once per month /
OMNI Station Once per month /
Note: Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com.
21 EN
Maintain Dust Bin and Filter
1
2
3
• Explore more accessories at ECOVACS HOME App or at https://www.
ecovacs.com.
4
5
Note:
• Please rinse the filter with water as shown above.
• Do not use finger or brush to clean the Filter.
Note: Completely dry the filter before use.
Explore more accessories at ECOVACS HOME App or at https://www.
ecovacs.com.
22EN
Maintain Brush and Side Brush
Brush Side Brush
• Explore more accessories at ECOVACS HOME App or at https://www.
ecovacs.com.
23 EN
• Wipe the components with a clean, dry cloth. Avoid using cleaning
sprays or detergents.
• Rotate the Module to clean the lens gently.
Maintain Other Components
1
2
3
4
24EN
• Wipe the components with a clean, dry cloth. Avoid using cleaning
sprays or detergents.
5
6
8
7
25 EN
Note:
• Please don't enable self-clean when DEEBOT is working.
• If there is remaining dirty water in the Mop Washing Tray, the Station will drain the water rst after a long press on . Please long press to
start self-clean.
1. Long Press for 3 s to start self-clean.
2. Clean the Mop Washing Tray. 4. Empty the Dirty Water Tank.
3. The Station will drain the water out of the Tray automatically.
OMNI Station
26EN
2. Install.
1. Take the Detachable Tray and Base Filter out for washing.
Note: Please install Mop Washing Tray properly to prevent malfunction.
Maintain Mop Washing Tray
27 EN
1. Discard the Dust Bag.
Hold the Handle to lift out the Dust
Bag, which can effectively prevent
dust leakage.
2. Clean the Dust Collection Cabin with a Dry Cloth and Put a New
Dust Bag in.
3. Close the Dust Collection Cabin.
Click
Click
Maintain Dust Bag
28EN
Please fully charge and switch OFF the DEEBOT before storage. Please
recharge it every 1.5 months to prevent the battery from over-discharge.
STORAGE
Note: • DEEBOT can't be charged when the power is turned off.
• When DEEBOT is not working, it is recommended to keep it powered
ON and charging.
• If the battery is over-discharged or not used for a long time, the
DEEBOT may not be charged. Please contact ECOVACS for help. Do
not disassemble battery by yourself.
29 EN
No. Malfunction Possible Causes Solutions
1
DEEBOT is not able to
connect to ECOVACS HOME
App.
Incorrect home Wi-Fi username or password entered. Enter the correct home Wi-Fi username and password.
DEEBOT is not within range of your home Wi-Fi signal.
Make sure DEEBOT is within range of your home Wi-Fi signal. Try to
stay as close to the Wi-Fi signal as possible.
DEEBOT is not in the conguration state.
Press the Reset Button to connect DEEBOT to your phone by Bluetooth.
If failed, please press the Reset Button and to connect via
ECOVACS HOME App.
There is no home Wi-Fi on the Wi-Fi list.
1. Check if the Wi-Fi name contains special characters. Please do not
use special characters like !
@#&￥%/\
.
2. Do not use a 5Ghz network.
Incorrect App installed. Please download and install ECOVACS HOME App.
2 The map is lost.
The map might be lost if you move DEEBOT when
cleaning.
Move DEEBOT to the front of the Station to retrieve the map.
Find the restored map in the Map Management and tap “Use This Map”
to retrieve it. You can lock the map in the ECOVACS HOME App.
If this problem persists after trying the above solutions, please restart
mapping.
3
Unable to create furniture
map on App.
Move DEEBOT when cleaning might cause the map to
be lost.
During cleaning, do not move DEEBOT.
Auto cleaning is not nished. Make sure DEEBOT automatically return to the Station after cleaning.
4
DEEBOT Side Brush drops
out of place during use.
The Side Brush is not properly installed. Make sure the Side Brush clicks into place.
5
No signal found. Unable to
return to the Station.
The Station is incorrectly placed.
Please place the Station correctly according to the instructions in the
[Charging DEEBOT] section.
The Station is out of power or manually moved.
Check whether the Station is connected to power supply. Do not
manually move the Station.
DEEBOT does not start cleaning from the Station. It is recommended that DEEBOT start cleaning from the Station.
The charging route is blocked. For example, the door of
the room with the Station is closed.
Keep the charging route clear.
Troubleshooting
30EN
No. Malfunction Possible Causes Solutions
6
DEEBOT returns to the
Station before it has nished
cleaning.
The room is so large that DEEBOT needs to return to
recharge.
Please enable Continuous Cleaning. For more details, please follow
the App instructions.
DEEBOT is unable to reach certain areas blocked by
furniture or barriers.
Tidy up the area to be cleaned by putting furniture and small objects
in their proper place.
7
DEEBOT is unable to
charge.
DEEBOT is not switched ON. Switch ON DEEBOT.
DEEBOT’s Charging Contacts are not connected to the
Station's Charging Contacts
Make sure that the robot’s Charging Contacts have connected to
the Station's Charging Contacts and flashes. Check whether
DEEBOT’s and Station's Charging Contacts are dirty. Please clean
these parts according to the instructions in the [Maintenance]
section.
The Station is not connected to the power supply. Make sure the Station is connected to the power.
8
Running is very loud during
cleaning.
Side brush and oating rubber brush are entangled. Dust
bin and lter are blocked.
It is recommended to clean the side brush, oating rubber brush,
dust bin, lter, etc. regularly.
DEEBOT is in Max Mode. Switch to Standard Mode.
9
DEEBOT gets stuck while
working and stops.
DEEBOT is tangled with something on the oor (electrical
wires, curtains, carpet fringing, etc.)
DEEBOT will try various ways to free itself. If it is unsuccessful,
manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with an entrance of
similar height.
Please set a physical barrier, or set a Virtual Boundary via the
ECOVACS HOME App.
DEEBOT is stuck in a narrow area.
Tidy up the house. Or set a physical barrier. Or set a Virtual
Boundary via the ECOVACS HOME App.
31 EN
No. Malfunction Possible Causes Solutions
10
The following problems appear
when DEEBOT is working:
disordered cleaning route,
deviation from the cleaning route,
repeated cleaning, or missing
of small areas to be cleaned.
(If there is a large area that has
not been cleaned temporarily,
DEEBOT will automatically clean
the missed area. Sometimes
DEEBOT will re-enter a cleaned
room, which may not be a
repeated cleaning, but DEEBOT
finding any missed area.)
Objects such as wires and slippers placed on the
ground block the DEEBOT.
Please tidy up the scattered objects on the ground such as wires,
slippers before cleaning. If there are any missed areas, DEEBOT
will clean them by itself, please do not interfere (such as moving
DEEBOT or blocking the route).
It may be that the Driving Wheels slip on the ground
when DEEBOT climbs steps, thresholds and door
bars, thus affecting its judgment of the whole house
environment.
It is recommended to close the door of this area and clean the
area separately. After cleaning, DEEBOT will return to the starting
location.Please rest assured to use.
Work on freshly waxed and polished oors or smooth
tiles, resulting in less friction between the Driving
Wheels and the oor.
Please wait for wax to dry before cleaning.
Due to different home environments, some areas
cannot be cleaned.
Tidy up the home environment to ensure that DEEBOT can enter
for cleaning.
11 Delay in remote control.
The Wi-Fi signal is poor, causing the video loading to
be slow.
Use DEEBOT in areas with good Wi-Fi signal.
12
After returning to the Station,
DEEBOT does not empty the Dust
Bin.
The Auto-Empty function has not been turned on in
the ECOVACS HOME App.
Turn on the Auto-Empty function in the ECOVACS HOME App.
Dust Bag is not installed in the Station. Install the Dust Bag, and close the Dust Collection Cabin.
Manually moving DEEBOT back to the Station might
not trigger Auto-Empty function.
It is recommended to let DEEBOT return to the Station on its own.
Please do not manually move it.
In Do Not Disturb mode, DEEBOT will not empty the
dust after returning back to the Station.
Turn off Do Not Disturb mode in ECOVACS HOME App or manual-
ly start dust-emptying.
The Station detects a decrease in empty efciency.
Replace the Dust Bag according to the [Maintenance] section and
close the Dust Collection Cabin. If the Dust Bag is not full when
ECOVACS HOME App prompts, you can put it back again.
If the above possible causes have been ruled out,
components of the Station may be abnormal.
Please contact Customer Support for help.
32EN
No. Malfunction Possible Causes Solutions
13 Fail to empty the Dust Bin.
The Station detects a decrease in empty efciency.
Replace the Dust Bag according to the [Maintenance] section and
close the Dust Collection Cabin. If the Dust Bag is not full when
ECOVACS HOME App prompts, you can put it back again.
The outlet of Dust Bin is blocked by foreign objects. Remove the Dust Bin and clean the foreign objects on the outlet.
14
The inner side of Dust Collection
Cabin is dirty.
Fine particles are absorbed in the inner side of Dust
Collection Cabin through the Dust Bag.
Clean the inner side of Dust Collection Cabin.
The Dust Bag is broken.
Check the Dust Bag. Replace it.
15
Dust leakage occurs during
working.
The outlet of Dust Bin is blocked by foreign objects. Remove the Dust Bin and clean the foreign objects on the outlet.
16 Mopping Pad Plate cannot rotate.
Mopping Pad Plate is not correctly installed.
Please install Mopping Pad Plate correctly. A sound of Click means
properly installation
The Mopping Pad Plate is blocked by foreign objects. Clean the foreign objects.
17
DEEBOT does not respond to the
Station instruction.
DEEBOT is not in the Station. Please make sure DEEBOT is in the Station.
18 Driving wheels are blocked. Driving wheels are blocked by foreign objects.
Please rotate and press the driving wheels to check whether there
is any foreign object wrapped or stuck. If there is any foreign
object, please clean it in time. If this problem persists, please
contact Customer Support for help.
33 EN
No. Malfunction Possible Causes Solutions
19
When Cleaning Sink is full
of water and water cannot
be drained out, the voice
reports that the Cleaning
Sink is full.
The Dirty Water Tank is not properly installed. Tap down on the Dirty Water Tank to ensure it is properly installed.
The sealing plugs in the Dirty Water Tank is not installed
properly.
Make sure that the sealing plugs are properly installed.
The Station cannot drain water normally.
Long press to see whether the Station can properly draw
the water. If the water is successfully drawn, wipe dry the Water
Overow Sensor of the Cleaning Sink. If the Station fails to draw
the water, check between the Dirty Water Tank and the Station for
foreign object and clean it.
The suction port of the Cleaning Sink is blocked by foreign
object.
Ensure that there is no foreign object in the suction port of the
Cleaning Sink.
The voice prompt still exists after trying the above
solutions.
Power cycle the Station. If this problem persists, please contact
Customer Support for help.
The Cleaning Sink and Base Filter are dirty Wash the Cleaning Sink and Base Filter with clean water.
34EN
Technical Specifications
Model DDX39
Rated Input 20V 2A
Charging Time 5 h
Station Model CH2413
Rated Input 220-240V
～
50-60Hz
Rated Output 20V 2A
Rated Input Current
(Charging)
0.5A
Power (Emptying) 1000W
Power (Hot Water
Washing Mop)
1650W
Frequency band of
operation
2400-2483.5MHz
The Max Effective
Isotropic Radiated
Power
Bluetooth LE: 7dBm
2.4GHz Wi-Fi: 18dBm
Note:
Technical and design specifications may be changed for
continuous product improvement. Explore more accessories at https://
www.ecovacs.com.
451-2402-5900
Ecovacs Home Service Robotics Co., Ltd.
No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street,
Wuzhong District, Suzhou, Jiangsu, China.
