AC-FRESCO-44
User manual
2x2 4K Video Wall Processor
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AC-FRESCO-44 user manual
Contents
Important Safety Instructions ..................................................................................................................................................... 4
Safety Classifications in this Document ................................................................................................................................. 4
Electrical Shock Prevention ..................................................................................................................................................... 4
Weight Injury Prevention ......................................................................................................................................................... 4
Safety Statements .................................................................................................................................................................... 5
Introduction .................................................................................................................................................................................. 6
Features ..................................................................................................................................................................................... 6
Product Overview ......................................................................................................................................................................... 6
Box Contents ............................................................................................................................................................................ 6
Technical Specifications ........................................................................................................................................................... 7
Front and Rear Panel Overview .............................................................................................................................................. 8
Installation ..................................................................................................................................................................................... 9
Rack Mounts ............................................................................................................................................................................. 9
Wiring and Connections .............................................................................................................................................................. 9
HDMI Cables ............................................................................................................................................................................. 9
USB Ports .................................................................................................................................................................................. 9
Ethernet/LAN ............................................................................................................................................................................ 9
RS-232 Control ....................................................................................................................................................................... 10
Balanced audio output port ................................................................................................................................................. 11
AC Power Connection ........................................................................................................................................................... 11
Initial Setup ................................................................................................................................................................................ 11
Connecting Devices ............................................................................................................................................................... 11
Navigating the Web UI .............................................................................................................................................................. 13
Videowall Configuration ....................................................................................................................................................... 14
Area Offset (Cropping) .................................................................................................... Error! Bookmark not defined.
Area Scaling (Scaling) ...................................................................................................... Error! Bookmark not defined.
Area Scandir (Rotation) ................................................................................................... Error! Bookmark not defined.
Bezel compensation ....................................................................................................... Error! Bookmark not defined.
I/O Config ............................................................................................................................................................................... 14
Input Settings ..................................................................................................................................................................... 16
Video Output Settings ...................................................................................................................................................... 17
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System .................................................................................................................................................................................... 21
IP Settings .......................................................................................................................................................................... 21
IP Control ........................................................................................................................................................................... 22
Admin Web Interface ........................................................................................................................................................ 22
User Web Interface ........................................................................................................................................................... 23
Hardware ........................................................................................................................................................................... 23
Cloud Services ................................................................................................................................................................... 24
Console ................................................................................................................................................................................... 28
Command List ................................................................................................................................................................... 29
Troubleshooting ........................................................................................................................................................................ 32
Maintenance .............................................................................................................................................................................. 32
Damage Requiring Service ....................................................................................................................................................... 32
Support ....................................................................................................................................................................................... 32
Warranty ..................................................................................................................................................................................... 33
The Basics ............................................................................................................................................................................... 33
Coverage Details ................................................................................................................................................................... 33
Red Tape ................................................................................................................................................................................. 33
Obtaining an RMA ................................................................................................................................................................. 33
Shipping .................................................................................................................................................................................. 34
Limitation on Liability ........................................................................................................................................................... 34
Exclusive Remedy .................................................................................................................................................................. 34
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Important Safety Instructions
Before installing, configuring, and operating the devices and other vendor equipment, AVPro Edge strongly
recommends that each dealer, integrator, installer, and all other necessary personnel access and read all the
required technical documentation, which can be located by visiting AVProEdge.com.
Read and understand all safety instructions, cautions, and warnings in this document and the labels on the
equipment.
Safety Classifications in this Document
Note:
Provides special information for installing, configuring, and operating the devices and
equipment.
Tip:
Provides suggestions and considerations for installing, configuring, and operating the
devices and equipment.
Important:
Provides special information that is critical for installing, configuring, and operating
the devices and equipment.
Cau1on:
Provides special information for avoiding situations that may cause damage to the
devices and equipment.
Warning:
Provides special information for avoiding situations that may cause physical danger to
the installer, end user, etc.
Electrical Shock Prevention
Electric Shock:
Provides special information that is critical for installing, configuring, and operating
the devices and equipment.
Electrical Disconnect:
Provides special information for avoiding situations that may cause damage to the
devices and equipment.
Weight Injury Prevention
Weight Injury:
Installing some of the devices and equipment requires two installers to ensure safe
handling during installation. Failure to use two installers may result in injury.
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Safety Statements
Follow all of the safety instructions listed below and apply them accordingly. Additional safety information will
be included where applicable.
1 Read and keep these instructions.
2 Heed and follow all warnings.
3 Clean devices and equipment only with a dry cloth.
4 Do not use the devices near water or expose them to rain and moisture.
5 Do not block any ventilation openings.
6 The devices and their accessories should never be exposed to open flames or excessive heat.
7 Only use attachments and accessories specified by the manufacturer.
8 Install in accordance with the manufacturer’s instructions.
9 Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus that
produce heat.
10 Do not defeat the safety purpose of the polarized / grounding-type plug. A polarized plug has two blades
with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The
wide blade, or third prong, are provided for your safety.
11 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles,
and the point where they exit from the devices.
12 Unplug the devices during lightning storms or when unused for long periods of time.
13 To reduce the risk of electrical shock or damage to the devices and their operators, never handle or
touch the devices and power cord with damp or wet hands.
14 To reduce the risk of injury, some of the devices and equipment may require two installers to ensure
safe handling during installation. Failure to use two installers may result in injury.
15 Refer all servicing to qualified service personnel. Servicing is required when the devices have been
damaged in any way, such as the power cord or plug is damaged, liquid has been spilled, objects have
fallen into the devices, the devices have been exposed to rain or moisture, do not operate normally, or
have been dropped.
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Introduction
The AC-MX-FRESCO-44 is a powerful and flexible 18 Gbps video wall processor and HDMI matrix switcher, featuring
four HDMI inputs and four outputs. It supports resolutions up to 4K/60Hz 4:4:4 with HDR and Dolby Vision, making
it ideal for professional AV setups in conference rooms, sports bars, casinos, and home theaters. Create stunning
2x2 video walls with intuitive cropping and scaling, easily managed via a web interface or front panel. Built-in
features include audio embedding/de-embedding, EDID management, and test pattern generation for fast setup
and reliable performance.
The diagram below shows the basic application of the AC-FRESCO-44:
Features
•
Two Operating Modes:
o Video Wall Mode: 2x2 Video Wall Processor
o Matrix Mode: 4x4 switch HDMI Matrix Switcher
•
HDMI sources up to 18 Gbps 4K/60 Hz with HDR and Dolby Vision support
•
Advanced EDID management to overcome issues with legacy displays and equipment
•
Scaling, cropped and bezel compensation to customize video wall output
•
RS-232 interface for control and integration into control systems
•
Intuitive user interface for easy installation and configuration with additional limited user UI
•
Audio de-embedding to break out audio for surround and multi-zone sound systems
•
Audio delay to sync video and audio across all switched outputs, up to 630 ms
Product Overview
Box Contents
(1x) AC-FRESCO-44 2x2 Video Wall Processor
(2x) 1U Rack Mounting Brackets
(6x) Screws for Mounting Brackets
(4x) x Rubber Feet & Screws
(4x) 5-Pin 2 Channel Audio Extraction Cables
(1x) 3-Pin Terminal Block Connector
(1x) 12V Locking Power Supply
(1x) Grounding Cable
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Technical Specifications
Video Resolutions Up to 4K60
HDR Formats/Resolutions
420, 422, 444 (10 AND 12 DEEP COLOR)
HDR10, HDR10+, DOLBY VISION, HLG
Color Space
YUV (Component), RGB
(CSC: Rec. 601, Rec. 709, BT2020, DCI, P3 D6500)
Chroma Subsampling 4:4:4, 4:2:2, 4:2:0 Supported
Deep Color Up to 16 bit
Output Timing Format
4K60HzRGB, 4K60HzY420, 4K30HzY444,
1080p60Hz, 720p60Hz, EDID Preferred Timing,
1080P60HzYUV12Bit
Audio Formats Supported HDMI
PCM 2.0 Ch, LPCM 5.1 & 7.1, Dolby Digital, DTS
5.1, Dolby Digital Plus, Dolby TrueHD, DTS-HD
Master Audio, DTS-X, Dolby Atmos
Audio Formats Supported Extracted (TOSLINK)
LPCM up to 5.1 96KHz 24 Bit, Dolby Digital 5.1, DTS
HiRes Audio
Audio Formats Supported Extracted (2CH Port)
PCM 2 CH
Audio Extraction Location
Bind to Input, Bind to Output, or Matrix (Independent)
Audio Delay (Per Output, Extracted)
Up To 630 ms
HDMI In/Out (4k60 4:4:4) UP TO 50 FEET (USING BULLET TRAIN HDMI)
HDMI In/Out (W/ AOC Cable) (4k60 4:4:4) UP TO 130 FEET (USING BULLET TRAIN AOC)
Bandwidth
18 Gbps (TMDS)
HDCP HDCP 2.3 and Earlier
Ports Lan, RS232, USB-C
Drivers C4, RTI, ELAN, URC (for more - see Drivers Page)
AVPro WebUI Yes
HDMI Type A
HDMI Loopout Type A
LAN RJ45 w/ Web Interface/ Control
Audio (Extracted Digital) Toslink
Audio (Extracted Analog) 5 PIN Terminal Block (Balanced)
ISP/CTL USB C
RS232 3 Pin Terminal Block
Operating Temperature 23 to 125°F (-5 to 51°C)
Storage Temperature -4 to 140°F (-20 to 60°C)
Humidity Range 5-90% RH (No Condensation)
Power Consumption (Total) 33 W Max
Power Supply
Input: AC 100-240 V ~ 50/60 Hz
Output: DC 12 V 5 A
Dimensions (Unit Only Length/Width/Height)
mm: 227.1 X 441.452 X 44.5
inch: 8.94 X 17.38 X 1.75
Dimensions (Packaged Length/Width/Height)
mm: 377.952 X 571.5 X 128.6
inch: 14.88 X 22.5 X 5.063
Weight (Unit) 6.29 lbs (2.85 Kg)
Weight (Packaged) 8.98 lbs (4.07 Kg)
Power:
Dimensions:
*Specifications subject to change without notice. Mass & dimensions are approximate
Video:
Audio:
Distance:
Other:
Ports:
Environmental:
Control:
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Front and Rear Panel Overview
Front Panel
Rear Panel
1
Front Panel Display
• Front panel display for settings and status
• Up, Down, Menu and Back buttons for navigation
• IP settings and EDID can be changed from front panel
2
Front Panel buttons
• Push-button controls (Up, Down, Left, Right, Enter, Cancel)
• Use buttons to navigate the front panel display menu
3
Matrix Switch buttons
• Input buttons 1 to 4, Output buttons 1 to 4
• Select Output from bottom buttons 1 to 4, then select from Input
buttons 1 to 4 to switch
4
Matrix/ Video Wall
• Push-button controls to select the Matrix or Video Wall work modes
5
HDMI INPUT (1-4)
HDMI Loop Out (1-4)
• (8x) 19-pin HDMI Type-A female connector port
• HDMI source signal input connections
6
SPDIF (1-4)
Balanced Audio Output (1-4)
• (4x) Digital Optical (S/PDIF) audio output ports
• (4x) Balanced stereo output 5-pin Euroblock connector ports
7
HDMI OUTPUT (1-4)
• (4x) 19-pin HDMI Type-A female connector ports
• HDMI signal output to display connections
8
ISP / CTL USB TYPE-C
• Proprietary service port for AVPro Edge technical assistance
9
LAN
• 8-pin RJ45 female connector
• Connect to the LAN, router, or third-party control system
10
RS232
• 3-pin Euroblock connector port
11
Power In
• Barrel Connector
• 12 VDC / 5 A power unit
12
Ground
• Ground screw
• Connect the provided wire to Earth ground
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Installation
Rack Mounts
The AC-FRESCO-44 can be mounted in a 1U rack-style enclosure and is compatible with all standard 19-inch rack
mounts. The (2x) mounting brackets are included with the purchase of a unit.
1 Align the holes on the mounting brackets with the holes on both sides of the rack.
2 Attach the mounting brackets to the rack with rack screws (not included).
Wiring and Connections
HDMI Cables
The AC-FRESCO-44 uses the standard 19-pin HDMI female connector ports for the inputs and outputs.
Some important things to consider when planning or installing this device:
• Ensure all HDMI cables and devices can support the signal being sent. For most 4K and below use cases,
a High-Speed HDMI cable with Ethernet rated for 18Gbps will be more than sufficient to satisfy signal
transport if every device in the system can handle the signal.
• Ensure your HDMI cable is the correct length. The current HDMI specification calls for cables to be
between 2 to 10 meters (6.6 to 33 feet) for 4K and below signals. Smaller wire cables may be unable to
transmit higher bandwidth signals.
USB Ports
The device also has one USB Type C port and is only a servicing port intended for AVPro Edge technical support
in the event of troubleshooting and testing.
Ethernet/LAN
The NETWORK/LAN port located on the rear panel is used to communicate with the AC-FRESCO-44 via a LAN,
router, or third-party control system processor and uses a standard RJ45 connector plug.
Type
C
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The recommended termination is based on the TIA/EIA T568A or T568B standards for the wiring of the twisted
pair cables. For TCP/IP control, commands use Telnet port 23.
RS-232 Control
The RS-232 control port located on the rear panel is used to communicate with the AC-FRESCO-44 via a
computer or third-party control system.
Serial control connections are made using the provided 3-pin terminal block connector. The wire slips into the
hole and locks with a screw located at the top of the connector.
Wiring for this port uses a 3-pin terminal block connector to DB9, where only pins 2, 3, and 5 are used. If the
control devices do not have a DB9 port, a USB to DB9 adapter may be required.
For RS-232 control, use a null modem serial cable adapter and set the serial communications to:
Baud: 57600, no parity, 8 data bits, 1 stop bit, with no handshaking.
Add a carriage return (Enter key) after each command when using direct commands. The unified command list
(ASCII) can be located here.
T568A T568B
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Balanced audio output port
The AC-FRESCO-44 has four 5-pin terminal block balanced audio output port.
5-pin terminal block pin-out
S/PDIF Audio Output Ports
The AC-FRESCO-44 has four S/PDIF audio output ports on the unit's rear panel. These ports can output multi-
channel audio signals to receivers for surround sound or multi-zone audio systems.
S/PDIF Audio
AC Power Connection
Electric Shock:
Use a surge-protected circuit for all components and power supplies.
Electrical Disconnect:
The power source outlet and power supply input sockets should be easily accessible
to disconnect power in the event of an electrical hazard or malfunction.
Initial Setup
Make physical connections to the input and output devices using the following steps below. For the initial setup, it is
recommended to connect the AC-FRESCO-44 to a LAN (Local Area Network) using a control PC on the same network
once all the physical connections are made followed by accessing the Web UI.
Connecting Devices
1 Connect the HDMI input source(s) to the HDMI INPUT connector on the rear of the AC-FRESCO-44.
2 Connect the HDMI displays/devices to the HDMI OUTPUT(s) on the rear of the AC-FRESCO-44.
3 Connect the video wall processor to the LAN or directly to a PC using an RJ45 cable on the ETHERNET
port on the rear of the AC-FRESCO-44.
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4 Power on the source(s) connected to the HDMI INPUT port.
5 Power on the sink(s) connected to the HDMI OUTPUT port(s).
6 Connect the 12V power supply to the POWER input port on the rear of the AC-FRESCO-44, then plug the
power supply into a suitable power source.
7 To check the current IP settings, use the front panel display and buttons to navigate to the menu option
labeled NET. Press MENU, DOWN, and then MENU for IP settings.
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Navigating the Web UI
The AC-FRESCO-44 features the built-in User Interface (UI) that can be accessed through a web browser for
configuration and control. Different tools and settings can be selected from the tab pages located on the navigation
menu column on the left side of the screen.
1 Enter the unit’s IP address into a web browser, such as Chrome or Edge, to access the Web UI.
2 To hide the navigation menu, select the hamburger menu icon .
3 To hide the navigation menu text and show only the menu icons, select the left arrow icon .
4 To navigate through the different pages, select the individual tab pages from the navigation menu. This
will highlight the tab page in green to indicate the currently selected page.
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Matrix
The Matrix page layout consists of the Video Inputs column on the left and the Outputs grid on the right. Each
Input and Output can be individually selected to route the input’s audio signals to the output(s).
Video Matrix Switching
1 From the Inputs column, select the desired input. This will highlight the input with a green text to
indicate the selection was made.
2 From the Outputs grid, select the desired output(s) to route the selected input to. This will highlight
the output(s) with a green border to indicate the selection was made.
3 The selected input’s video signals are now routed to the selected output(s).
Audio Matrix Switching
1 From the Inputs column, select the desired input. This will highlight the input with a green text to
indicate the selection was made.
NOTE: The extracted audio ports can only be manually changed (matrixed) when in Matrix Mode. When the
extracted audio is set to Bind to Input (default) or Bind to Output then this tab will not be visible, example
below.
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2 From the Outputs grid, select the desired output(s) to route the selected input to. This will highlight
the output(s) with a green border to indicate the selection was made.
3 The selected input’s audio signals are now routed to the selected output(s).
I/O Config
The Config tab page features tools and settings for configuring HDMI inputs and outputs.
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Input Se;ngs
1
Port
Shows the HDMI input port number.
2
Label
Select the text field to enter in a custom name for the input. (
Limit of 15 characters
)
3
Power
Use the toggle to enable or disable the input HDMI 5v
4
Enabled
Use the toggle to enable or disable the HDMI input.
5
EDID
Select the EDID from the drop-down menu. The first drop-down configures the
resolution and refresh rate. The second drop-down configures the Dynamic range,
with options for HDR or SDR. The third drop-down configures the audio channels with
options for 2CH, 6CH and 8CH.
NOTE:
Selecting USER1, USER2 or USER3 EDID, the drop-down menus will update,
allowing the user to choose a HDMI Out to copy EDID values from. Select one of the
four HDMI Outs and click the COPY button to apply (this replaces the APPLY button).
6
APPLY
This button applies the settings to the HDMI Input.
NOTE:
This button will change to COPY if the user selects USER1, USER2 or USER3.
7
Signal
Shows the status of the HDMI Input. Green means the HDMI input is detected, red
means that the HDMI connection or device is not detected.
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Video Output Se;ngs
1
Video SDR Mode
Use the drop-down to enable or disable force SDR mode on all outputs.
2
Port
Shows the HDMI output port number.
3
Label
Select the text field to enter in a custom name for the output. (
Limit of 15 characters
)
4
State
Use the drop-down to enable or disable the HDMI output.
5
Timing Format
Use the drop-down to select the HDMI output
6
Signal
Shows the status of the HDMI Output. Green means the HDMI output is detected,
red means that the HDMI output connection or device is not detected.
System Work Mode
1
System Mode
Use dropdown to switch the unit between Matrix and Videowall mode functionality
• Matrix: 4x4 seamless switch matrix
• Videowall: 2x2 switching videowall processor
2
Videowall Layout
Mode
Use dropdown to select the active Videowall layout preset
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Matrix SeGngs
1
Aspect Ratio
Mode
When in matrix mode all 4 outputs can have their aspect ratio’s set to OFF (default/
passthrough),4/3, 16/9 and 21/9.
Video Wall
1
Video Wall
Preset Mode
Selects which preset slot in which a layout config file is loaded
2
Save
Saves a Config file of the active layout preset selected in Videowall Layout Mode under
Video Output Settings
3
Load
Loads a saved preset config file to selected output. When the selected preset isn’t the
active video wall layout, the config file will be loaded to the preset but will need to be
applied after switching to the intended preset.
4
Video Wall
Matrix
Changes the input being routed for the videowall
5
Video Wall
Parameter
Can be adjusted by clicking and dragging the intended panel in the video wall preview, for
more precise adjustments the x & y coordinates can be changed using the up and down
arrow keys.
6
RST
Resets the preset selected under VideoWall Layout Mode to the default video coordinates
7
APPLY
Applies the video coordinate values and rotation of each output
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Extracted Audio Output Se;ngs
1
Audio
Mode
Dropdown menu containing the audio binding settings that can be applied to change the
extracted audio routing.
2
Port
Shows the audio output port number.
3
Label
Select the text field to enter in a custom name for the output.
(
Limit of 15 characters
)
4
Enabled
Select the toggle switch to enable or disable the audio output.
5
Volume
Adjust the volume by using the slider bar or entering a value (0~100) in the text field.
6
EQ
Select to view the output
’
s
Audio Configuration
settings.
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Audio Configura1on
1
EQ
Dropdown menu containing a list of several preset equalizer settings that
can be applied to change the frequency response of the audio output.
2
Frequency
Graphic equalizer showing the individual frequency bands of the output’s
audio.
NOTE:
This graphic equalizer is only intended to be used as a visual
reference of the individual audio frequency gains. Manual
adjustments cannot be made to it.
3
Balance
Adjust the Left and Right volume by using the slider bar or entering a
value (-10 to +10) in the text field.
NOTE:
-10 is balanced left, 0 is balanced, and +10 is balanced right.
4
Delay
(
ms
)
Dropdown menu containing a list of several values that can be applied to
change the delay duration of the audio output
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These will be assigned by a DHCP reservation
from the router when the IP Assignment is set to
Automatic, or they can be manually entered in
when the IP Assignment is set to Manual.
Select the Apply button when manually entering
in the IP Assignment, IP Address, Subnet Mask,
Gateway, Primary DNS, and Secondary DNS for
changes to take effect.
System
IP Se;ngs
1
Host Name
Select the text field to enter in a custom name for the unit.
The default shows the unit’s model number.
2
Model Name
Shows the unit
’
s AVPro Edge model number.
3
Serial Number
Shows the unit
’
s unique serial number.
4
MAC Address
Shows the unit
’
s unique MAC address.
5
IP Assignment
Select the dropdown menu to set the unit’s IP mode to
DHCP
(default) or
Manual
(
Static IP
), then select the
Apply
button.
6
IP Address
Shows the unit
’
s IP address.
7
Subnet Mask
Shows the unit
’
s subnet mask.
8
Gateway
Shows the unit
’
s default gateway.
9
Primary DNS
Shows the unit
’
s primary domain name server.
10
Secondary DNS
Shows the unit
’
s secondary domain name server.
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RS232 Se;ngs
1
Baudrate
(
kbps
)
Select the drop-down to set the system Baud Rate. Default is 57600
2
RS232 Address
Select the text field to set the system Address. Default is 00
IP Control
1
Enable
Select the toggle switch to enable or disable IP/TCP control.
2
Port
Select the text field to set the Telnet port. Default is Telnet port 23.
Admin Web Interface
Select the Secure toggle switch to enable (green) or disable (red). When enabled, the username and
password can be changed.
With the Admin Web Interface enabled, the only menu that will be accessible on the Web UI will be the
Matrix tab page. The rest of the settings will require the Admin login.
Default username: admin
Default password: admin
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User Web Interface
Select the Secure toggle switch to enable (green) or disable (grey). When enabled, the username and
password can be changed.
NOTE:
The
Admin Web Interface
must first be enabled before this setting can be changed.
With the Admin and User Web Interfaces enabled, no menus will be accessible on the Web UI without first
logging in.
Logging in with the User credentials, the only menu that will be accessible on the Web UI will be the Matrix
tab page. The rest of the settings will require the Admin login.
Default username: user
Default password: user123
Hardware
This section shows the unit’s current firmware versions, internal fan speed, keypad lock and LCD timeout
while providing options for updating firmware, factory resetting the unit, and rebooting the unit.
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Cloud Services and Firmware Updates
Cloud Services allows OTA (Over-the-Air) firmware updates to be performed onto the unit. This allows the
unit to search the Cloud for the latest versions of firmware If the Cloud Services setting is disabled, the unit
will not be able to access OTA firmware updates.
NOTE:
When updating firmware, some settings and configurations may revert to their original factory
default settings and may need to be re-applied after the firmware updates are complete. It is always
recommended to backup and save your settings and configurations before updating firmware.
1 Enter the unit’s IP address into a Chrome or Edge web browser to access the unit’s Web UI.
2 Navigate to the System tab page.
3 In the Cloud Services section, review the Privacy Policy and Terms of Use, then check both boxes and select
the Enable Cloud Services toggle setting.
IMPORTANT:
This is a required step in order for the unit to
perform OTA firmware updates.
4 In the Hardware section, select the Update Firmware button. A new dialog box will open.
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5 In the Update Firmware dialog box, select Check for Update. The unit will now check the Cloud for
available firmware updates.
6 If the unit is already installed with the latest version of firmware, a notification window will prompt the
message “No update available!” at the top of the page. Select the Close button.
7 If a newer version of firmware is detected from the Cloud, a notification window will prompt the
message “New firmware update is available!”. Select the Update button.
8 The unit’s new firmware file will automatically populate into the File input field from the Cloud. Select the
Upload button.
9 From this screen, newer versions of firmware can be viewed before they are installed. Select the
Upgrade button. The unit will now begin installing the latest versions of firmware. DO NOT refresh the
webpage or power off the unit during the update.
10 Once the progress bar reaches 100%, select the Close button. The unit will automatically reboot once the
firmware updates are complete. After the unit reboots, refresh the webpage.
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Diagnostics
The Diagnostics menu is designed to troubleshoot issues with EDID, HDMI sources, and HDMI displays. HDMI
connections can be reset, and valuable information about the source and sink devices can be obtained from
the status menus.
HDMI Inputs
1
Port
Indicates the HDMI input port number.
2
Label
Select the text field to enter a custom name for the input. (
Limited to 15 characters
)
3
Enabled
Select the
Enabled
toggle switch to enable (green) or turn off (red) the HDMI input.
4
Connection Reset
Select the RESET button to reset the HDMI input.
5
EDID
Select the EDID from the drop-down menu. The first drop-down group configures
resolution and refresh rate. The second drop-down group configures dynamic
range, with options for HDR or SDR. The third drop-down group configures the
audio channels with 2CH, 6CH, and 8CH options.
NOTE:
When selecting USER1, USER2, or USER3 EDID, the drop-down menus will
update, allowing the user to choose an HDMI Out to copy EDID values. Select one
of the four HDMI Outs and click the COPY button to apply (this replaces the APPLY
button).
6
CEC
Select the text fields to input CEC command data to send from the HDMI Input.
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HDMI Outputs
1
Port
Indicates the HDMI output port number.
2
Label
Select the text field to enter a custom name for the output. (
Limited to 15
characters
)
3
Connection Reset
Select the RESET button to reset the HDMI output HPD.
4
5V Reset
Select the RESET button to reset the HDMI output 5V.
5
Refresh
Click the REFRESH button to poll the sink device (display) for EDID information.
6
CEC
Select the text fields to input CEC command data to send from the HDMI output.
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Console
The Web UI features a built-in command console that allows API commands to be sent directly to the unit.
1
Text Field
Enter the unit’s API commands into this field. System events generated by the unit will be
recorded in a continuous stream while the
Console
tab page is open within the Web UI.
2
Export Log
Select to download a .txt file of the information recorded by the console log. The console
log only records information while the unit’s Web UI is opened to the
Console
tab page
and does not record or store information internally.
3
Clear Console
Select to clear the information recorded in the console log.
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Command List
Command
Action
H
Help
STA
Show Global System Status
SET RST
Reset to Factory Defaults
SET RBT
System Reset to Reboot
SET ADDR xx
Set System Address to xx {xx=[00~99](00=Single)}
SET INx HPD RST
Reset Input X hot plug detect to re-establish HDMI handshake {x=[0-4](0=ALL]}
SET OUTx HDMI 5V RST
Reset Output x HDMI 5V to re-establish HDMI handshake {x=[0~4](0=ALL)}
SET OUTx HPD RST
Reset Output x HDMI 5V to re-establish HDMI handshake {x=[0~4](0=ALL)}
SET BAUDR x
Set System BaudRate to x
{x=[0~5](0=9600,1=14400,2=19200,3=38400,4=57600,5=115200)}
SET LCD ON Tx
Set LCD Remain On Time{x=[0~3](0=Always ON,1=15,2=30,3=60Sec)}
SET KEY LOCK ON/OFF
Set Key Lock On/Off
SET FAN SPEED x
Set Fan Speed{x=[0~6]}
GET ADDR
Get System Address
GET STA
Get System System Status
GET BAUDR
Get System BaudRate
GET INx SIG STA
Get Input x Signal Status{x=[0~4](0=ALL)}
GET OUTx SIG STA
Get Output x Internal Signal Status{x=[0~4](0=ALL)}
GET OUTx HPD
Get HDMI Output x HPD Status{x=[0~4](0=ALL)}
GET INx VID FMT INF
Get Input x Video Format Info{x=[0~4](0=ALL)}
GET LCD ON T
Get LCD Remain On Time
GET KEY LOCK
Get Key Lock Status
GET FAN SPEED
Get Fan Speed Value
GET HW REV
GET HW REV
System Work Mode Commands:
SET SSWMODE x
Set System Work Mode x{x=[0-1](0-Matrix Mode,1-Video Wall)]}
GET SSWMODE
Set System Work Mode Status
Matrix Settings Commands:
SET OUTx ASPRy
Set Output x Video Aspect Ratio Mode y(Does Not Apply to Video PIP Mode) {x=[0-
4](0=ALL), y=[0-3](0=OFF,1=4/3,2=16/9,3=21/9)}
GET OUTx ASPR
Get Output x VIDEO Aspect Ratio Mode Status{x=[0-4](0=ALL)}
Video Wall Settings Commands:
SET VWOUTx VSINy
Set Video Wall Mode Output x To Input y{x=[0](0=ALL), y=[1~4]}
SET VWPSMx
Set Video Wall Preset Mode {x=[1~10]
SET OUTx VWXYZ x1.y1.x2.y2.z
Set Output Video Wall Parameter, start from(x1,y1) to (x2,y2), Rotation angle(z)
{x=[0~4](0=ALL),x1=[0~3840],y1=[0~2160],x2=[x1~3840],y2=[y1~2160],
z=[0,90,180,270](Note1:If z=90,270, output 3 or output 4 will have no video output!)
(Note2:If z=90,270, The maximum valid parameter value for x2-x1 is 2160}
GET VWOUTx VSIN
Get Video Wall Mode Output x To Input Status{x=[0](0=ALL)}
GET VWPSM
Get current Video Wall Preset Mode
GET OUTx VWXYZ
Get Output Video Wall Parameter {x=[0-4](0=ALL)}
Input/Output CEC Settings Commands:
SET INx CEC x1x2.yy.mm.pp
Send CEC Command x1x2.yy.mm.pp for Input x{x=[0-4](0=ALL),x1x2=logical address:
Initiator x1[0~F], Destination x2[0~F];yy=opcode [00~FF],mm=payload length [0~14],
pp=payload [mm bytes]} : Example: [SET IN1 CEC 04.44.01.02]
SET OUTx CEC x1x2.yy.mm.pp
Send CEC Command x1x2.yy.mm.pp for Output x{x=[0~4](0=ALL),x1x2=logical address:
Initiator x1[0~F],Destination x2[0~F];yy=opcode [00~FF],mm=payload length [0~14],
pp=payload [mm bytes]} : Example: [SET OUT1 CEC 40.84.3.10.00.05]
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Output Setup Commands: (Note:output number(x)=HDMI,x=[1-4])
SET OUTx VS INy
Set Output x To Input y{x=[0~4](0=ALL), y=[1~4]}
SET OUTx VFMTy
Set Output x Video Timing Format{x=[0-4](0=ALL),y=[0-6]
(0:4K60HzRGB,1:4K60HzY420,2:4K30HzY444,3:1080p60Hz,4:720p60Hz,5:EDID Preferred
Timing,6:1080P60HzYUV12Bit)}
SET OUTx FORCE SDR EN/DIS
Set Output x Force Video SDR EN/DIS{x=[0](0=ALL)}
SET OUTx EXA EN/DIS
Set Ex-Audio Output Enable/Disable{x=[0~4](0=ALL)}
SET OUTx EXADL PHy
Set Ex-Audio Delay{x=[0~4](0=ALL),
y=[0~7](0=Bypass,1~7=90,180,270,360,450,540,630MS)}
SET EXAMX MODEx
Set Ex-Audio Matrix Mode{x=[0~2](0=Bind To Output,1=Bind To Input,2=Matrix}
SET OUTx AS INy
Set Ex-Audio Output x To Input y{x=[0~4](0=ALL), y=[1~4]}
SET OUTx EXA VOLy
Set Output x EQ-Audio Volume Levely{x=[0-4](0=ALL),y=[0~100]}
SET OUTx EXA VOL+y
Set Output x EQ-Audio Volume Level Increase+y {x=[0-4](0=ALL),y=[1~100,optional
default=1]}
SET OUTx EXA VOL-y
Set Output x EQ-Audio Volume Level Decrease-y {x=[0-4](0=ALL),y=[1~100,optional
default=1]}
SET OUTx EXA BALy
Set Output x Balance y{x=[0-4](0=ALL), y=[0~20, Left = 0, Right = 20, Balanced = 10]}
SET OUTx EXA BAL+y
Increase Output x Balance by y {x=[0-4](0=ALL),y=[1~20, optional default=1]}
SET OUTx EXA BAL-y
Decrease Output x Balance by y {x=[0-4](0=ALL),y=[1~20, optional default=1]}
SET OUTx EXEQ MODEy
Set Output x EX-Audio Volume EQ Modey{x=[0-4](0=ALL),y=[0~7] y=[0-OFF],[1-
Classical],[2-Headphone],[3-Hall],[4-Live],[5-Pop],[6-Rock],[7-Vocal]}
SET OUTx STREAM ON/OFF
SET OUTx STREAM ON/OFF{x=[0~4](0=ALL)
GET OUTx VS
Get Output x Video Route{x=[0~4](0=ALL)}
GET OUTx VFMT
Get Output x Video Timing Format{x=[0~4](0=ALL)}
GET OUTx FORCE SDR
Get Output x Force Video SDR Status{x=[0](0=ALL)}
GET OUTx EXA
Get Ex-Audio Output Enable/Disable Status{x=[0~4](0=ALL)}
GET OUTx EXADL PH
Get Ex-Audio Output Delay Status{x=[0~4](0=ALL)}
GET EXAMX MODE
Get Ex-Audio Matrix Mode
GET OUTx AS IN
Get Output x Ex-Audio Route{x=[0~4](0=ALL)}
GET OUTx EXA VOL
Get Output x extracted audio Volume Level{x=[0-4](0=ALL)}
GET OUTx EXA BAL
Get Output x Balance Value{x=[0-4](0=ALL)}
GET OUTx EXEQ MODE
Get Output x EX-Audio Volume EQ Mode Status{x=[0-4](0=ALL)}
GET OUTx STREAM
Get Output x Stream ON/OFF Status{x=[0~4](0=ALL)}
GET OUTx EDID DATA
Get Output x EDID DATA{x=[1~4]}
Input Setup Commands:(Note: input number(x)=HDMI(x),x=[1-4])
SET INx EDID y
Set Input x EDID {x=0~4, y=[0~32]}
0:1080P_2CH
1:1080P_6CH
0:1080P_2CH
3:1080P_3D_2CH
4:1080P_3D_6CH
3:1080P_3D_2CH
6:4K30HZ_3D_2CH
7:4K30HZ_3D_6CH
6:4K30HZ_3D_2CH
9:4K60HzY420_3D_2CH
10:4K60HzY420_3D_6CH
9:4K60HzY420_3D_2CH
12:4K60HZ_3D_2CH
13:4K60HZ_3D_6CH
12:4K60HZ_3D_2CH
15:1080P_2CH_HDR
16:1080P_6CH_HDR
15:1080P_2CH_HDR
18:1080P_3D_2CH_HDR
19:1080P_3D_6CH_HDR
18:1080P_3D_2CH_HDR
21:4K30HZ_3D_2CH_HDR
22:4K30HZ_3D_6CH_HDR
21:4K30HZ_3D_2CH_HDR
24:4K60HzY420_3D_2CH_HDR
25:4K60HzY420_3D_6CH_HDR
24:4K60HzY420_3D_2CH_HDR
27:4K60HZ_3D_2CH_HDR
28:4K60HZ_3D_6CH_HDR
27:4K60HZ_3D_2CH_HDR
30:USER1_EDID
31:USER2_EDID
30:USER1_EDID
SET INx EDID CY OUTy
Copy Output y EDID To Input x(USER1 BUF){x=[0~4](0=ALL), y=[1~4]}
SET INx Uy EDID CY OUTz
Copy Output z EDID To User y Buff Input x{x=[0~4](0=ALL), y=[1~3],z=[1-4]}
SET INx EDID Uy DATAz
Write EDID To User y Buffer of Input x{x=[0~4](0=ALL), y=[1-3],z=[EDID Data]}
SET INx TMDS ON/OFF
Set Inputx Port Power Status ON/OFF{x=[0~4](0=ALL)}
SET INx PW ON/OFF
Set Input x Port Power Status ON/OFF{x=[0~4](0=ALL)}
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GET INx EDID
Get Input x EDID Index{x=[0~4](0=ALL)}
GET INx EDID y DATA
Get Input x EDID y Data{x=[1~4],y=[0~32]}
GET INx TMDS
Get Inputx Port Power Status{x=[0~4](0=ALL)}
GET INx PW
Get Input x Port Power Status{x=[0~4](0=ALL)}
GET INx HDMI 5V
Get Input x HDMI 5V power status {x=[0~4](0=ALL)}
Network Setup Command: (xxx=[000-255], zzzz=[0001~9999]
SET RIP xxx.xxx.xxx.xxx
Set Route IP Address to xxx.xxx.xxx.xxx
SET HIP xxx.xxx.xxx.xxx
Set Host IP Address to xxx.xxx.xxx.xxx
SET NMK xxx.xxx.xxx.xxx
Set Net Mask to xxx.xxx.xxx.xxx
SET TIP zzzz
Set TCP/IP Port to zzzz
SET DHCP y
Set DHCP {y=[0~1](0=Dis,1=Enable)}
GET RIP
Get Route IP Address
GET HIP
Get Host IP Address
GET NMK
Get Net Mask
GET TIP
Get TCP/IP Port
GET DHCP
Get DHCP Status
GET MAC
Get MAC Address
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Troubleshooting
• Verify Power -Check that the power supply is properly connected and on an active circuit.
• Verify Connections - Check that all cables are securely connected and properly terminated.
• Verify Current Versions - Check if there are any firmware/software/driver updates available for the devices.
• No Sound - Verify the signal being sent is compatible with the connected devices in the signal chain. Ensure
the device’s volume level is properly adjusted and not set to mute.
Maintenance
To ensure reliable operation of this product as well as protecting the safety of any person using or handling this
device while powered, please observe the following instructions.
• Use the power supplies provided. If an alternate supply is required, check voltage, polarity and that it has
sufficient power to supply the device it is connected to.
• Do not operate these products outside the specified temperature and humidity range given in the above
specifications.
• Ensure there is adequate ventilation to allow this product to operate efficiently.
• Repair of the equipment should only be carried out by qualified professionals as these products contain
sensitive components that may be damaged by any mistreatment.
• Only use this product in a dry environment. Do not allow any liquids or harmful chemicals to come into
contact with these products.
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
Damage Requiring Service
The unit should be serviced by qualified service personnel if:
• The DC power supply cord or AC adapter has been damaged
• Objects or liquids have gotten into the unit
• The unit has been exposed to rain
• The unit does not operate normally or exhibits a marked change in performance
• The unit has been dropped or the housing damaged
Support
Should you experience any problems while using this product, first, refer to the Troubleshooting section of this
manual before contacting Technical Support. When calling, the following information should be provided:
• Product name and model number
• Product serial number
• Details of the issue and any conditions under which the issue is occurring
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
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Warranty
The Basics
AVPro Edge warranties its products that are purchased from all Authorized AVPro Edge Resellers or direct
purchases. Products are guaranteed to be free from manufacturing defects and of sound physical and
electronic condition.
AVPro Edge has developed a warranty that anyone can get behind. We really wanted to take all the “red tape”
out of a warranty and just make is simple. Our 10 YEAR NO BS warranty hinges on 3 elements.
• If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.
• If it’s broken, we will replace it in advance on our dime and we’ll also cover the return shipping. Repair is
an option too, but it’s YOUR call.
• We know you know what you are doing. We will not make you go through unnecessary steps to
troubleshoot an extender…
Coverage Details
AVPro Edge will replace or repair (at customer choice) the defective product. If the product is out of stock or on
backorder it can either be replaced with a comparable product of equal value/feature set (if available) or
repaired.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking information is
unavailable for any reason, the warranty will commence 30 ARO (After Receipt of Order). The coverage
continues for 10 years.
Red Tape
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized
channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal or
physical examination the warranty will be void. Additionally, excessive physical damage (beyond normal wear &
tear) the warranty may be voided or prorated based on the extent of the damage as examined by an AVPro
Edge representative.
Damage caused by “acts of God” are not covered. They can include natural disasters, power surges, storms,
earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other uncontrollable event related
to nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate cooling,
improper cabling, inadequate protection, static discharge are examples of this.
Products installed or sold by a third party to AVPro Edge will be serviced by the Authorized AVPro Edge Reseller.
Accessories (IR Cables, RS-232, Power Supplies, etc.) are not included in the warranty. We will make acceptable
efforts to source and supply replacements for defective accessories at a discounted rate as needed.
Obtaining an RMA
Dealers, Re-sellers, and Installers can request an RMA from AVPro Edge Tech Support Rep or their Sales
Engineer.
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You may also email [email protected] or fill out the general contact form at avproedge.com/contact
End users may not request an RMA directly from AVPro Edge and will be referred back to the Dealer, Re-seller,
or Installer.
Shipping
For USA (not including Alaska and Hawaii). Shipping is covered on advanced replacements for FedEx Ground
(some expressed exceptions may apply). Defective product return shipping is covered by AVPro Edge using an
emailed return label. Items must be returned within 30 days of receipt of the replacement product, after 30
days, the customer will be billed. Other return shipping methods will not be covered.
For International (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee. Once
the unit is scanned for return shipping AVPro Edge will ship the new unit for replacement.
Limitation on Liability
The maximum liability of AVPro Global Holdings LLC under this limited warranty shall not exceed the actual
purchase price paid for the product. AVPro Global Holdings LLC is not responsible for direct, special, incidental,
or consequential damages resulting from any breach of warranty or condition, or under any other legal theory
to the maximum extent permitted by law. Taxes, Duties, VAT, and freight forwarding service charges are not
covered or paid for by this warranty.
Obsolescence or incompatibility with newly invented technologies (after manufacture of product) is not covered
by this warranty.
Obsolescence is defined as:
“Peripherals are rendered obsolete when current technology does not support product repair or re-
manufacture. Obsolete products cannot be re-manufactured because advanced technologies supersede original
product manufacturer capabilities. Because of performance, price and functionality issues, product
redevelopment is not an option.”
Discontinued or out of production items will be credited at fair market value towards a current product of equal
or comparable capabilities and cost. Fair market value is determined by AVPro Edge.
Exclusive Remedy
To the maximum extent permitted by law, this limited warranty and the remedies set forth above are exclusive
and in lieu of all other warranties, remedies, and conditions, whether oral or written, express or implied. To the
maximum extent permitted by law, AVPro Global Holdings LLC specifically disclaims any and all implied
warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If
AVPro Global Holdings LLC cannot lawfully disclaim or exclude implied warranties under applicable law, then all
implied warranties covering this product, including warranties of merchantability and fitness for a particular
purpose, shall apply to this product as provided under applicable law.
This warranty supersedes all other warranties, remedies, and conditions, whether oral or written, express or
implied.
