©COPYRIGHT AVPRO GLOBAL HOLDINGS 2023 - 2222 E 52ND STREET N SIOUX FALLS, SD 57104 ~ 1.877.866.5112
User Manual
1 HDMI Input/4 HDMI Outputs - Dedicated Video Wall Processor
Supports up to 18Gbps 4K60 (4:4:4) Output Resolutions
Cascade Multiple Processors for Larger Video Wall Arrays
AC-FRESCO-CAP-4
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Table of Contents
Introduction ................................................................................................................................ 4
Easy to use: ................................................................................................................................. 4
Features: .................................................................................................................................... 4
What’s In the Box: ....................................................................................................................... 4
Quick Installation: ....................................................................................................................... 4
Specifications ............................................................................................................................. 5
Device Overview: ........................................................................................................................ 6
Front Panel: ................................................................................................................................ 6
Rear Panel Overview: .................................................................................................................. 6
THE FRESCO VIDEO WALL WEB GUI ............................................................................................. 7
FRESCO CONNECTION DIAGRAM’S .............................................................................................. 8
Initial Setup: WebUI .................................................................................................................... 9
WebUI: I/O Config - Input Settings ............................................................................................... 10
WebUI: I/O Config - Output Settings ............................................................................................ 11
WebUI: System - IP Settings ........................................................................................................ 12
WebUI: System - Telnet Settings .................................................................................................. 13
WebUI: System - Admin Web Interface ........................................................................................ 13
WebUI: System - User Web Interface ........................................................................................... 14
WebUI: System - Cloud Services ................................................................................................. 15
WebUI: System - Firmware Update Cont. ..................................................................................... 16
WebUI: System - Hardware ......................................................................................................... 16
WebUI: Diagnostics - HDMI IN ..................................................................................................... 17
WebUI: Diagnostics - HDMI IN Cont. ............................................................................................ 18
WebUI: Diagnostics - HDMI OUT .................................................................................................. 19
WebUI: Console ......................................................................................................................... 20
RS-232 and TCP/IP Control: ......................................................................................................... 21
Command List: .......................................................................................................................... 22
Troubleshooting ......................................................................................................................... 24
Bandwidth Chart ........................................................................................................................ 24
Maintenance .............................................................................................................................. 25
Damage Requiring Service .......................................................................................................... 25
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Support ..................................................................................................................................... 26
Warranty .................................................................................................................................... 26
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Introduction
The AC-FRESCO-CAP-4 is a Dedicated Video Wall Processor supporting Output Resolutions up to18Gbps 4K60
(4:4:4) through its 1 HDMI Input and 4 HDMI outputs. The FRESCO is a "Plug-and-Play" 4-panel Video Wall which is
expandable by cascading multiple FRESCO processors to build larger Video Wall arrays.
Simple yet powerful, the Web GUI makes setting up your video wall a breeze. Use the built in browser-based web
GUI, to adjust the default picture mapping coordinates for each display in the videowall. This process ensures an
ideal Video Wall that is easy to do.
Video walls give sports bars, retail stores, entertainment venues, and hotels an opportunity to "WOW" their
customers with big, bold and bright messaging.
Features:
• HDMI 2.0(B)
• 18Gbps Bandwidth Support
• 720P to 4K60 4:4:4 Output Resolution
• HDCP 2.2 (and all earlier versions supported)
• EDID Management
• RS-232 and LAN Control Options
• Balanced Analog Out (2CH PCM)
Quick Installation:
1. Connect the HDMI input source (Blu-ray, Set Top Box, etc...) to the AC-FRESCO-CAP-4.
2. Connect the four HDMI Outputs from the AC-FRESCO-CAP-4 to your four Video Wall displays.
3. Power on the source.
4. Connect the power supply to the AC-FRESCO-CAP-4.
5. Turn on output devices/displays.
6. Navigate to the Net menu on the front panel to check or change the AC-FRESCO-CAP-4’s IP settings.
7. Use the Web GUI to set up the video wall configuration and image mapping.
Easy to use:
•
Install
in seconds
•
Feature rich
•
EDID management
•
LAN Control
•
RS
-
232 Control
•
OTA updates
What’s In the Box:
•
AC
-
FRESCO
-
CAP
-
4 Video Wall Processor
•
12V Locking Power Supply
•
2
x Mounting Brackets
•
6 x Screws for Mounting Brackets
•
1 x 5
-
Pin Terminal Block
•
1 x
3
-
Pin Terminal Block
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Specifications
Video Resolutions Up to 4k 60HZ 4:4:4
HDR Formats/Resolutions
420, 422, 444 (10 AND 12 DEEP COLOR)
HDR10, HDR10+, DOLBY VISION, HLG
Color Space
YUV (Component), RGB
(CSC: Rec. 601, Rec. 709, BT2020, DCI, P3
D6500)
Chroma Subsampling 4:4:4, 4:2:2, 4:2:0 Supported
Deep Color Up to 16 bit (1080), up to 12 BIT (4k)
Audio Formats Supported HDMI
PCM 2.0 Ch, LPCM 5.1 & 7.1, Dolby Digital,
DTS 5.1, Dolby Digital Plus, Dolby TrueHD,
DTS-HD Master Audio, DTS-X, Dolby Atmos
Audio Formats Supported Extracted (2CH Port)
PCM 2 CH
HDMI In/Out (4k60 4:4:4)
UP TO 50 FEET (USING BULLET TRAIN
HDMI)
HDMI In/Out (W/ AOC Cable) (4k60 4:4:4)
UP TO 130 FEET (USING BULLET TRAIN
AOC)
Bandwidth 18 Gbps (TMDS)
HDCP HDCP 2.3 and Earlier
HDMI Type A
LAN RJ45 w/ Web Interface/ Control
Audio (Extracted Analog) 5 PIN Terminal Block (Balanced)
RS232 3 Pin Terminal Block
Operating Temperature 23 to 125°F (-5 to 51°C)
Storage Temperature -4 to 140°F (-20 to 60°C)
Humidity Range 5-90% RH (No Condensation)
Power Consumption (Total) 2 Watts Max
Power Supply
Input: AC 100-240V ~ 50/60Hz
Output: DC 12V 2A
Dimensions (Unit Only Length/Width/Height)
mm: 136.525 X 296.0624 X 44.45
in: 5.375 X 11.656 X 1.75
Dimensions (Packaged Length/Width/Height) (Kit)
mm: 222.25 X 392.1252 X 65.1002
in: 8.75 X 15.438 X 2.563
Weight (Unit) 2.63 lbs (1.19 Kg)
Weight (Packaged) 3.99 lbs (1.81 Kg)
Power:
Dimensions:
*Specifications subject to change without notice. Mass & dimensions are approximate
Video:
Audio:
Distance:
Other:
Ports:
Environmental:
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Device Overview:
• Definition - A Video Wall is a special array consisting of multiple computer monitors, video projectors, or
television sets tiled together contiguously or overlapped to form one large image/picture.
• Video Walls are widely used in commercial and various entertainment venues.
Front Panel:
• “Front Screen Display”- Displays the current Resolution/Timing of the HDMI Input. Use in conjunction with the
Settings buttons (UP, DOWN, ENTER, and BACK) to navigate the available settings menus and change edid, Output
format, Ex-audio, Net, Version.
• “Settings Buttons” – Use these 4 buttons to navigate the available front screen menus, Edid, Output format, Ex-
audio, Net and Version. After selecting a menu, the settings buttons can be used to switch between and change
the listed settings.
• "ISP / Control" - USB-C service and control port. Primarily used for sending direct serial commands and
Firmware updates.
Rear Panel Overview:
• "Ethernet" (LAN RJ45 PORT) Default IP Address for LAN control is 192.168.001.239
• "HDMI Input" used for source input
• "Loop-Out" is used in cascading additional FRESCO Video Wall processors for building larger Video Wall arrays.
• "HDMI Output" - OUT1" through "OUT4"
• "Audio-Out" (Balanced Extracted Audio) supports only 2CH PCM.
• "RS232" – used to control the FRESCO Video Wall processor
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THE FRESCO VIDEO WALL WEB GUI
THE BIGGEST CHALLENGE TO SETTING UP A FRESCO VIDEO WALL IS HANGING THE PANELS!
Five easy steps to video wall perfection
1. Do a great job hanging the panels
2. Launch the Web GUI using the FRESCO’s IP
3. Confirm the Video Wall Parameters
a. x1&x2
i. Horizontal: 0-3840
b. y1&y2
i. Vertical: 0-2160
c. Z
i. Rotation
1. Outs 1&2: 0,90, 180, 270
2. Outs 3&4: 0,180 Only
4. Click the “APPLY” button
5. NO STEP 5 - YOU ARE DONE!
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FRESCO CONNECTION DIAGRAM’S
• SET OUTx VWXYZ x1.y1.x2.y2.z
o A00 SET OUTx VWXYZ 0.0.1920.1080.z
o A00 SET OUTx VWXYZ 1920.0.3840.1080.z
o A00 SET OUTx VWXYZ 0.1080.1920.2160.z
o A00 SET OUTx VWXYZ 1920.1080.3840.2160.z
• SET OUTx VWXYZ x1.y1.x2.y2.z
o Unit 1
§ A00 SET OUTx VWXYZ 0.0.1279.719.z
§ A00 SET OUTx VWXYZ 1280.0.2559.719.z
§ A00 SET OUTx VWXYZ 2560.0.3840.719.z
o Unit 2
§ A00 SET OUTx VWXYZ 0.720.1279.1439.z
§ A00 SET OUTx VWXYZ 1280.720.2559.1439.z
§ A00 SET OUTx VWXYZ 2560.720.3840.1439.z
o Unit 3
§ A00 SET OUTx VWXYZ 0.1440.1279.2160.z
§ A00 SET OUTx VWXYZ 1280.1440.2559.2160.z
§ A00 SET OUTx VWXYZ 2560.1440.3840.2160.z
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Initial Setup: WebUI
The AC-FRESCO-CAP-4 can be controlled using the Micro USB port, 3pin RS232, or over TCP/IP using the LAN
connection. For the initial setup it is recommended to connect the videowall processor to a local area network
(LAN) and use a
computer on the same network in conjunction with the built in WebUI. After making all the physical connections,
the first step will be to check for any Firmware Updates. The steps below are an example of this
setup, other control options are covered in separate sections of this user manual.
1. Connect the HDMI Input sources to the HDMI Inputs on the back of the videowall processor.
2. Connect the HDMI/devices to the HDMI Outputs.
3. Connect the network LAN cable to the RJ45 port labeled LAN (between the Micro USB and 3pin RS232 port).
4. Power on the sources (Inputs).
5. Power on the Output devices/displays.
6. Connect the 12V power supply to power on the videowall processor and then to a suitable power source.
7. To check the current IP settings, use the front panel buttons to navigate to the 4
th
menu labeled Net. Under the
Net menu you can view and change all shown network settings.
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WebUI: I/O Config - Input Settings
Input Settings Label - Use this to give a name/alias to your inputs (Apple TV, Cable Box, Roku, etc).
Note: There is a 15-character limit to this field, the name will replace the default “IN #” throughout the rest of the
WebUI (for instance the Video Videowall processor tab).
Input Settings Enable switch - Use this enable/disable switch to turn the corresponding Input port on or oo. The
default setting is enabled (green) by default.
Input Settings EDID - Use these four dropdowns to select your preferred EDID.
The available combinations are as follows.
0: Bypass (Follow Output 1)
1: 4K60HZ_2CH
2: 4K30HZ_2CH
3: 1080P_2CH
4: 1280x2160
5: 1920x2160P60
6: 2560x2160
7: 3840x720P60
8: 3840x1080P60
9: 3840x1440
10: USER1
NOTE: If you select USER1 EDID, then drop-downs change to allow you to select from and output to copy from. You
can select any of the 4 HDMI outputs then click the COPY button (this replaces the Apply button). This will save
that outputs EDID to the USER1 slot.
Input Settings Signal - The Signal Indicator on the HDMI INPUTS shows the current state of the
connection HDMI source. Green means the HDMI source is detected, red means that the source
is not detected. If red verify that source is powered on and that the HDMI cable is properly connected
to the source and to the back of the videowall processor.
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WebUI: I/O Config - Output Settings
Output Settings Label - Use this to give an name/alias to your outputs (Living Room, Den, Kitchen, etc).
Note: There is a 15-character limit to this field, the name will replace the default “OUT #” throughout the
rest of the WebUI (for instance the Video Videowall processor tab).
Output Settings State - This dropdown Enables or Disables the output port.
Output Timing format – This dropdown changes the timing for the corresponding output from 4K60 to 720p. The
EDID Preferred Timing copies the preferred timing of the connected display.
Output Settings Signal - The Signal Indicator on the HDMI OUTPUTS shows the current state of the connection
HDMI Output. Green means HDMI sync is detected, red means that the sync is not detected. If red verify that the
output is powered on, and the HDMI cable is properly connected to the sync and to the back of the videowall
processor.
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WebUI: System - IP Settings
This area contains relevant network information of the AC-FRESCO-CAP-4.
Host Name - Devices name on the network. This field is automatically filled with Model Name by default.
Model Name - Displays the AVProEdge Model/Part number.
Serial Number - Displays the Serial Number of the Videowall processor.
MAC Address - Displays the devices MAC Address.
IP assignment - This drop-down has two options.
1. Manual
2. Automatic (DHCP)
Default out of the box will be set to Automatic (DHCP), the IP Address, Subnet Mask, Gateway, Primary DNS, and
Secondary DNS will be assigned by your network controller. If you select Manual, you can use the text fields to
enter your own Network settings. Once all fields have been filled out, click the green Apply Button to set. A prompt
will appear to confirm the change, click OK to confirm.
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WebUI: System - Telnet Settings
This area contains relevant Telnet settings for the AC-FRESCO-CAP-4. There are two fields that can changed,
Enable, Disable, switch and Port Number.
• Enable - This switch has two options, Green/Enabled (Default) and
Red/Disabled.
• Port - This field is used to change the Telnet Port of the AC-FRESCO-CAP-4.
You can use the text filed to enter a number or use the Up/Down
arrow buttons to increase/decrease the number.
WebUI: System - Admin Web Interface
This switch has two options, Red/Disabled (Default) and Green/Enabled. When enabled (green) there will
be three fields that appear, Username, Password, and Confirm Password.
Default Username - admin
Default Password - admin
Once the desired Username and Password has been entered,
click the green APPLY button to set.
With the Admin Web Interface enabled, the only menu that will be accessible using the WebUI will be the
Videowall Tab. The rest of the settings will require the Admin log in to access.
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WebUI: System - User Web Interface
This switch has two options, Red/Disabled (Default) and Green/Enabled. When enabled (green) there will
be three fields that appear, Username, Password, and Confirm Password.
NOTE: The Admin Web Interface must first be Enabled and setup before this field will be available to
change.
Default Username - user
Default Password - user123
Once the desired Username and Password has been entered, click
the green APPLY button to set.
Note: The webpage will reload to the Log In page.
With both Admin and User Web Interfaces enabled, no menus will be accessible using the WebUI without
first logging in (see image below).
Logging in with the User credentials, the only menu that will be accessible will be the Videowall tab. The rest
of the settings will require the Admin user to log in (see page 24).
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WebUI: System - Cloud Services
By enabling Cloud Services your device will have the ability to connect to firmware servers for over-the-air
(OTA) updates and enable third-party remote management services. If Cloud Services are disabled, your
device will opt-out of any previously enabled services and will not be able to access OTA updates.
Before you can enable the cloud services you must first agree to the “Privacy Policy” and “Terms of Use”.
You can view these documents by clicking on Privacy Policy or Terms of Use links, this will open up a PDF
copy of that document in a new tab.
With the Cloud Services enabled you can use the System tab to check for new Firmware OTA (over the air).
This will check the firmware versions currently loaded on the AC-FRESCO-CAP-4 and compare them to the latest
available.
If it is up to date, you will see a prompt stating “No update available!” click CLOSE to exit.
If an update is available, the following prompt will show. Simply click the UPDATE button to load.
NOTE: When loading firmware (depending on the firmware files that are being updated) some settings will revert
back to Factory Defaults. Take note of the I/O Config tab. Settings like the INPUT/OUTPUT labels, EDID Settings,
Video Scaling, Audio Settings, etc. as they will have to be re-applied after the firmware updates are completed.
If an update is available a file will automatically be selected, simply click the UPLOAD button to load the
firmware files to the Videowall processor.
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WebUI: System - Firmware Update Cont.
Once the firmware file has been uploaded, it will display all containing firmware files. Here you can select
individual firmware files to load or simply leave all files/options selected. If the version currently installed is
not newer, then that update will be skipped automatically.
Once the progress bar hits 100% click the CLOSE button, the firmware upgrade process is complete.
Now you will want to go back and re-apply settings like INPUT/OUTPUT Labels, applied EDIDs, Video Scaler
Settings, Audio Settings, etc.
WebUI: System - Hardware
LCD Timeout - This adjusts the time the front panel display will stay lit up when a button is pressed.
There are four settings available
1. Always on (Default)
2. 15 Seconds
3. 30 Seconds
4. 45 Seconds
Keypad Lock - Enable or Disable (default) the front
panel Keypad Lock.
MCU/Version - Lists the current Firmware Versions
UPDATE FIRMWARE - Check/upload firmware.
FACTORY RESET - Restores unit to Factory Defaults
REBOOT - Reboots the AC-FRESCO-CAP-4
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WebUI: Diagnostics - HDMI IN
Input Settings Label - Use this to give a name/alias to your inputs (Apple TV, Cable Box, Roku, etc). Note: There is a
15-character limit to this field, the name will replace the default “IN #” throughout the rest of the WebUI (for
instance the Video Videowall processor tab).
Input Settings Enable switch - Use this enable/disable switch to turn the corresponding
Input port on or oo. The default setting is enabled (green) by default.
Connection Reset - Use this button to perform a reset of the HDMI Input connection.
Input Settings EDID - Use this dropdown to select your preferred EDID.
The available combinations are as follows.
0: Bypass (Follow Output 1)
1: 4K60HZ_2CH
2: 4K30HZ_2CH
3: 1080P_2CH
4: 1280x2160
5: 1920x2160P60
6: 2560x2160
7: 3840x720P60
8: 3840x1080P60
9: 3840x1440
10: USER1
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WebUI: Diagnostics - HDMI IN Cont.
On the left, you will see the current applied EDID information. In the example above, you will see a canned
1080P - No 3D - SDR - 2CH EDID applied to IN 1. Any EDID change once applied will be displayed here.
Signal Info shows the connected source’s current output information. This includes
· Timing
· Color Space
· Video Type
· HDCP Version
· TMDS Bandwidth
· HDR Metadata
· Audio Sampling Frequency
· Audio Sampling Size
· Audio Channels
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WebUI: Diagnostics - HDMI OUT
HDMI Output Label, State, and Connection Reset.
Connected Device EDID shows the connected sync’s preferred EDID information and current state.
This includes
· Manufacturer
· Monitor Name
· Sink Device Type
· Preferred Timing
· Supported Audio Formats
· 3d Support
· Deep Color Support
· Signal Present
· Source Input (future update)
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WebUI: Console
There is a built in Command Console
Using the command API (command list) you can send device specific commands or use as a live monitor
while sending commands from a control system (helpful in troubleshooting).
Example
1. Click in the white box and type
a. GET STA
Click the green arrow or
hit ENTER/RETURN on your keyboard
The command response will be shown in the field below.
Example - “GET STA”
Get status
EXPORT LOG - Button
This button will generate a text file containing the console
information in your web browsers download folder.
CLEAR CONSOLE - Button
This button will clear the current console session.
Example - “H”
Help command
Returns all Available Commands
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RS-232 and TCP/IP Control:
The AC-FRESCO-CAP-4 can be controlled with either RS-232 or TCP/IP commands. Certain switching or format configurations
can only be done using these commands. We recommend using either the MyUART (RS-232- free) or Hercules (TCP/IP - free)
apps as they are very easy to use for sending commands to the machine.
For TCP/IP control commands use Telnet Port 23.
For RS-232, use a null modem serial cable adapter and set the serial communications to: 57600, n, 8, 1 (baud: 57600, no
parity, 8 data bits and 1 stop bit) with no handshaking.
Please add a carriage return (Enter key) after each command when using direct commands.
The unified command list (ASCII) is listed on the following pages. Text version available here, and under the resources tab of on
the products web page.
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Command List:
Command
Action
H
Help
STA
Show Global System Status
SET RST
Reset to Factory Defaults
SET RBT
System Reset to Reboot
SET ADDR xx
Set System Address to xx {xx=00~99}
SET INx RST
Set Input Port Reset {x=0~1}
SET OUTx RST
Set Output Port Reset {x=0~4}
SET BAUDR x
Set System BaudRate to x {x=0~5}
SET LCD ON Tx
Set LCD Remain On Time {x=[0~3](0=Always ON,1=15,2=30,3=60Sec)}
SET KEY LOCK ON/OFF
Set Key Lock On/Oo
GET ADDR
Get System Address
GET STA
Get System System Status
GET BAUDR
Get System BaudRate
GET INx SIG STA
Get Input x Signal Status {x=0~1}
GET OUTx HPD
Get HDMI Output x HPD Status {x=0~4}
GET INx VID FMT INF
Get Input x Video Format Info {x=0~1}
GET LCD ON T
Get LCD Remain On Time
GET KEY LOCK
Get Key Lock Status
GET HW REV
GET HW REV
Video Wall Settings Commands:
SET VWPSMx
Set Video Wall Preset Mode {x=[0~3]}
SET OUTx VWXYZ x1.y1.x2.y2.z
Set Output Video Wall Parameter, start from (x1,y1) to (x2,y2), Rotation angle (z)
{x=0~4, x1=[03840], y1=[02160], x2=[x13840], y2=[y12160], z=[0,90,180,270]}
(Note: If z=90,270, output 3 or output 4 will have no video output!)
GET VWPSM
Get current Video Wall Preset Mode
GET OUTx VWXYZ
Get Output Video Wall Parameter {x=0-4}
Output Setup Commands: (Note:output number(x)=HDMI,x=[0-4](0=All))
SET OUTx VFMTy
Set Output x Video Timing Format {x=0-4, y=[0~6] (0:4K60HzRGB,
1:4K60HzY420, 2:4K30HzY444, 3:1080p60Hz, 4:720p60Hz, 5: Preferred Timing,
6:1080P60HzYUV12Bit)}
SET OUTx STREAM ON/OFF
SET OUTx STREAM ON/OFF {x=0~4}
SET OUTx EXA EN/DIS
Set Ex-Audio Output Enable/Disable {x=0~1}
GET OUTx VFMT
Get Output x Video Timing Format {x=0~4}
GET OUTx STREAM
Get Output x Stream ON/OFF Status {x=0~4}
GET OUTx EXA
Get Ex-Audio Output Enable/Disable Status {x=0~1}
GET OUTx EDID DATA
Get Output x EDID DATA {x=0~4}
Input Setup Commands:
(
Note:input number
(
x
)
=HDMI
(
x
)
,x=[1]
)
SET INx EDID y
Set Input x EDID{x=[0~1](0=ALL), y=[0~10]}
0: Bypass (Follow Output 1)
1: 4K60HZ_2CH
2: 4K30HZ_2CH
3: 1080P_2CH
4: 1280x2160
5: 1920x2160P60
6: 2560x2160
7: 3840x720P60
8: 3840x1080P60
9: 3840x1440
10: USER1
SET INx EDID CY OUTy
Copy Output y EDID To Input x (USER1 BUF) {x=0~1, y=0-4}
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SET INx EDID Uy DATAz
Write EDID To User y Buoer of Input x {x=0~1, y=[1], z=[EDID Data]}
SET INx TMDS ON/OFF
Set Input x Port TMDS Status ON/OFF {x=0~1}
GET INx EDID
Get Input x EDID Index {x=0~1}
GET INx EDID y DATA
Get Input x EDID y Data {x=[14], y=[010]}
GET INx TMDS
Get Input x Port TMDS Status {x=0~1}
GET INx HDMI 5V
Get Input x HDMI 5V power status {x=0~1}
Network Setup Command: ( xxx=[000-255], zzzz=[0001~9999] )
SET RIP xxx.xxx.xxx.xxx
Set Route IP Address to xxx.xxx.xxx.xxx
SET HIP xxx.xxx.xxx.xxx
Set Host IP Address to xxx.xxx.xxx.xxx
SET NMK xxx.xxx.xxx.xxx
Set Net Mask to xxx.xxx.xxx.xxx
SET TIP zzzz
Set TCP/IP Port to zzzz {zzzz=[0001~9999]}
SET DHCP y
Set DHCP {y=[0~1](0=Dis, 1=Enable)}
GET RIP
Get Route IP Address
GET HIP
Get Host IP Address
GET NMK
Get Net Mask
GET TIP
Get TCP/IP Port
GET DHCP
Get DHCP Status
GET MAC
Get MAC Address
©COPYRIGHT AVPRO GLOBAL HOLDINGS 2023 - 2222 E 52ND STREET N SIOUX FALLS, SD 57104 ~ 1.877.866.5112
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Troubleshooting
• Verify Power - The LED on the front of the FRESCO should be lit up RED when power is applied. Check power
supply connections to device and power
• Verify Connections - Check all cables are properly connected
• Issues with 4K but 1080P or less is working
• Verify all connected devices are capable of the signal you are sending
• Verify that the HDMI cables you are using are certified for 4K signals
Bandwidth Chart
©COPYRIGHT AVPRO GLOBAL HOLDINGS 2023 - 2222 E 52ND STREET N SIOUX FALLS, SD 57104 ~ 1.877.866.5112
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Maintenance
To ensure re liable operation of this produc t as well as protecting the safety of any person using or
handling this device while powered, please observe the following instructions.
· Use the power supplies provided. If an alternate supply is required, check voltage, polarity
and that it has suoicient power to supply the device it is connected to.
· Do not operate these products outside the specified temperature and humidity range given in
the above specifications.
· Ensure there is adequate ventilation to allow this product to operate eoiciently.
· Repair of the equipment should only be carried out by qualified professionals as these products
contain sensitive components that may be damaged by any mistreatment.
· Only use this product in a dry environment. Do not allow any liquids or harmful chemicals to
come into contact with these products.
· Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
Damage Requiring Service
The unit should be serviced by qualified service personnel if:
· The DC power supply cord or AC adapter has been damaged
· Objects or liquids have gotten into the unit
· The unit has been exposed to rain
· The unit does not operate normally or exhibits a marked change in performance
· The unit has been dropped or the housing damaged
©COPYRIGHT AVPRO GLOBAL HOLDINGS 2023 - 2222 E 52ND STREET N SIOUX FALLS, SD 57104 ~ 1.877.866.5112
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Support
Should you experience any problems while using this product, first, refer to the Troubleshooting section of this
manual before contacting Technical Support. When calling, the following information should be provided:
· Product name and model number
· Product serial number
· Details of the issue and any conditions under which the issue is occurring
· Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
Warranty
THE BASICS.
AVPro Edge warranties its products that are purchased from all Authorized AVPro Edge Resellers or direct
purchases. Products are guaranteed to be free from manufacturing defects and of sound physical and electronic
condition.
AVPro Edge has developed a warranty that anyone can get behind. We really wanted to take all the “red tape” out of
a warranty and just make is simple. Our 10 YEAR NO BS warranty hinges on 3 elements.
1. If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.
2. If it’s broken - We’ll replace it in advance on our dime. (We’ll cover return shipping too.) Repair is an
option too, but it’s YOUR call.
3. We know you know what you are doing. We will not make you go through unnecessary steps to
troubleshoot an extender...
COVERAGE DETAILS.
AVPro Edge will replace or repair (at customer choice) the defective product. If the product is out of stock or on
back order it can either be replaced with a comparable product of equal value/feature set (if available) or repair.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking information
is unavailable for any reason, the warranty will commence 30 ARO (After Receipt of Order). The coverage
continues for 10 YEARS.
©COPYRIGHT AVPRO GLOBAL HOLDINGS 2023 - 2222 E 52ND STREET N SIOUX FALLS, SD 57104 ~ 1.877.866.5112
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RED TAPE.
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized
channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal or physical
examination the warranty will be void. Additionally, excessive physical damage (beyond normal wear & tear) the
warranty may be voided or pro-rated based on the extent of the damage as examined by an AVPro Edge
representative.
Damage caused by “acts of God” are not covered. They can include natural disasters, power surges, storms,
earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other uncontrollable event related to
nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate cooling, improper
cabling, inadequate protection, static discharge are examples of this.
Products installed or sold by a third party to AVPro Edge will be serviced by the Authorized AVPro Edge Re-seller.
Accessories (IR Cables, RS-232, Power Supplies, etc…) are not included in the warranty. We will make an
acceptable eoort to source and supply replacements for defective accessories at a discounted rate as needed.
OBTAINING AN RMA.
Dealers, Re-sellers, and Installers can request an RMA AVPro Edge Tech Support Rep or their Sales Engineer.
Or you may email support@avproedge.com or fill out the general contact form at www.avproedge.com
End users may not request and RMA directly from AVPro Edge and will be referred back to the Dealer,
Re-seller or Installer.
SHIPPING.
For USA (not including Alaska and Hawaii). Shipping is covered on advanced replacements for FedEx Ground
(some expressed exceptions may apply). Defective product return shipping is covered by AVPro Edge using an
emailed return label. Item must be returned within 30 days of receipt of replacement product, after 30 days, the
customer will be billed. Other return shipping methods will not be covered.
For International (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee. Once the
unit is scanned for return shipping AVPro Edge will ship new unit for replacement.
©COPYRIGHT AVPRO GLOBAL HOLDINGS 2023 - 2222 E 52ND STREET N SIOUX FALLS, SD 57104 ~ 1.877.866.5112
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LEGAL STUFF.
Limitation on Liability
The maximum liability of AVPro Global Holdings LLC under this limited warranty shall not exceed the actual
purchase price paid for the product. AVPro Global Holdings LLC is not responsible for direct, special, incidental or
consequential damages resulting from any breach of warranty or condition, or under any other legal theory to the
maximum extent permitted by law.
Taxes, Duties, VAT, and freight for warding ser vice charges are not covered or paid for by this warranty.
Obsolescence or incompatibility with newly invented technologies (after manufacture of product) is not covered by
this warranty.
Obsolescence is defined as:
“Peripherals are rendered obsolete when current technology does not support product repair or remanufacture.
Obsolete products cannot be re-manufactured because advanced technologies supersede original product
manufacturer capabilities. Because of performance, price and functionality issues, product redevelopment is not
an option.”
Discontinued or out of production items will be credited at fair market value towards a current product of equal or
comparable capabilities and cost. Fair market value is determined by AVPro Edge.
Exclusive Remedy
To the max imum extent permitted by l aw, this limite d warranty, and the remedies set forth above are exclusive and
in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. To the
maximum extent permitted by law, AVPro Global Holdings LLC specifically disclaims any and all implied
warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If
AVPro Global Holdings LLC cannot lawfully disclaim or exclude implied warranties under applicable law, then all
implied warranties covering this product, including warranties of merchantability and fitness for a particular
purpose, shall apply to this product as provided under applicable law.
This warranty supersedes all other warranties, remedies and conditions, whether oral or written, express or
implied.
©COPYRIGHT AVPRO GLOBAL HOLDINGS 2023 - 2222 E 52ND STREET N SIOUX FALLS, SD 57104 ~ 1.877.866.5112
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Thank you for choosing AVProEdge!
Please contact us with any questions, we are
happily, at your service!
