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If originals jam in the scanner frequently, try the following:
• Select on the scanner control panel to slow down the scanning speed.
• Clean inside the scanner and clean the rollers.
• Close the output tray and let the originals fall freely onto the surface below the scanner.
If special originals such as carrier sheets, passports, or plastic or laminated cards jam frequently, clean
the front face of the originals. If jams still occur, scan 20 sheets of plain paper and then scan the original
again.
Parent topic: Solving Scanning Problems
Related tasks
Loading Originals in the Input Tray
Cleaning Inside Your Scanner
Replacing the Scanner Rollers
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• Make sure you did not press the slow mode button to slow down the scanning speed.
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2.
• If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may
have automatically slowed down to protect the scanner mechanism from overheating or becoming
damaged. Let the scanner rest with the power on for 30 minutes, then try scanning again.
• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with
USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system
requirements.
Parent topic: Solving Scanning Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
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