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• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you upgraded your operating system but did not reinstall Document Capture Pro, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the status light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Make sure the paper separation lever is in the correct position.
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Select on the scanner control panel to slow down the scanning speed.
• Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
• Use the optional carrier sheet for thin, folded, or irregularly shaped originals.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start
Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Parent topic: Solving Scanning Problems
Related references
Original Document Specifications
Special Original Specifications
Plastic and Laminated Card Specifications
Feed Selector Lever
Related tasks
Loading Originals in the Input Tray
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