DS-30000/DS-32000 User's Guide
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Contents
DS-30000/DS-32000 User's Guide .............................................................................................................. 7
Scanner Basics............................................................................................................................................ 8
Scanner Parts ...................................................................................................................................... 8
Scanner Position (DS-32000)............................................................................................................. 12
Changing the Scanner Position (DS-32000).................................................................................. 14
Feed Selector Lever ........................................................................................................................... 17
Moving the Scanner ........................................................................................................................... 19
Using the Control Panel ..................................................................................................................... 21
Control Panel Buttons and Lights .................................................................................................. 21
Status Icon Information ............................................................................................................. 22
Changing LCD Screen Language.................................................................................................. 22
Adjusting Control Panel Sounds.................................................................................................... 23
Adjusting the Screen Brightness.................................................................................................... 24
Entering Characters on the LCD Screen ....................................................................................... 25
Setting a Password and Locking the Control Panel ....................................................................... 26
Rotating the Control Panel (DS-32000) ......................................................................................... 28
User Replaceable Epson Scanner Parts and Accessories................................................................. 29
Using Power Saving Settings ............................................................................................................. 29
Changing the Sleep Timer Settings ............................................................................................... 29
Changing the Power Off Settings .................................................................................................. 31
Loading Originals...................................................................................................................................... 33
Input and Output Tray Positions ......................................................................................................... 33
Loading Originals in the Input Tray..................................................................................................... 37
Loading Thin Paper (DS-32000).................................................................................................... 46
Loading Long Paper ...................................................................................................................... 49
Loading Large Originals ................................................................................................................ 52
Loading Multiple Sizes of Originals in the Input Tray ..................................................................... 56
Original Document Specifications.................................................................................................. 59
Loading Plastic and Laminated Cards in the Input Tray ..................................................................... 65
Plastic and Laminated Card Specifications ................................................................................... 69
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Loading Special Originals................................................................................................................... 70
Loading Booklets........................................................................................................................... 76
Loading Passports......................................................................................................................... 79
Special Original Specifications ...................................................................................................... 84
Scanning .................................................................................................................................................... 86
Starting a Scan................................................................................................................................... 86
Starting a Scan Using the Product Control Panel .......................................................................... 86
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... 89
Adding and Assigning Scan Jobs with Document Capture - Mac.............................................. 92
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 93
Starting a Scan from a Scanning Program..................................................................................... 95
Scanning with Simple Scan in Document Capture Pro - Windows ..................................................... 96
Scanning with Job Scan in Document Capture Pro - Windows .......................................................... 98
Scanning with Document Capture - Mac ............................................................................................ 99
Scanning in Epson Scan 2 ............................................................................................................... 103
Additional Scanning Settings - Main Settings Tab ....................................................................... 107
Additional Scanning Settings - Advanced Settings Tab............................................................... 108
Scanning Settings for Special Documents................................................................................... 109
Image Format Options................................................................................................................. 111
Scan Resolution Guidelines ............................................................................................................. 112
Scanning Special Projects................................................................................................................ 112
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ..................................... 113
Scanning Multi-Page Originals as Separate Files - Windows ...................................................... 115
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 117
Saving a Scan as an Office Format File....................................................................................... 119
Scanning to a SharePoint Server or Cloud Service - Windows.................................................... 121
Scanning to a SharePoint Server or Cloud Service - Mac ........................................................... 123
Cleaning and Transporting Your Scanner............................................................................................. 125
Cleaning Your Scanner .................................................................................................................... 125
Cleaning Inside Your Scanner.......................................................................................................... 125
Checking the Scanner Roller Counter .............................................................................................. 135
Replacing the Scanner Rollers......................................................................................................... 136
Resetting the Scanner Roller Counter ......................................................................................... 141
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Transporting Your Scanner .............................................................................................................. 142
Solving Problems .................................................................................................................................... 145
Product Status Messages ................................................................................................................ 145
Solving Scanning Problems ............................................................................................................. 145
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... 146
Scanning Software Does Not Operate Correctly ......................................................................... 146
Cannot Start Epson Scan 2 ......................................................................................................... 147
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)............................ 147
Original Feeds Incorrectly in Scanner.......................................................................................... 148
Original Jams in Scanner............................................................................................................. 149
Scanning is Slow ......................................................................................................................... 151
Solving Scanned Image Quality Problems ....................................................................................... 152
Back of Original Image Appears in Scanned Image .................................................................... 152
Scanned Characters are Blurry ................................................................................................... 152
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 153
Ripple Patterns Appear in an Image ............................................................................................ 154
Spots or Lines Appear in All Scanned Images............................................................................. 154
Scanned Image is Cropped ......................................................................................................... 155
Resetting the Epson Scan 2 Settings .......................................................................................... 155
Uninstall Your Scanner Software...................................................................................................... 156
Uninstalling Scanner Software - Windows................................................................................... 156
Uninstalling Scanner Software - Mac........................................................................................... 157
Where to Get Help - U.S. and Canada ............................................................................................. 157
Technical Specifications ........................................................................................................................ 159
Windows System Requirements ...................................................................................................... 159
Mac System Requirements .............................................................................................................. 159
General Specifications ..................................................................................................................... 160
Dimension Specifications ................................................................................................................. 161
Electrical Specifications ................................................................................................................... 162
Environmental Specifications ........................................................................................................... 163
Safety and Approvals Specifications ................................................................................................ 163
Notices ..................................................................................................................................................... 165
Important Safety Instructions............................................................................................................ 165
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Restrictions on Copying ................................................................................................................... 166
Default Delay Times for Power Management for Epson Products.................................................... 167
Binding Arbitration and Class Waiver ............................................................................................... 167
Trademarks...................................................................................................................................... 170
Copyright Notice............................................................................................................................... 171
libTIFF Software Acknowledgment.............................................................................................. 171
A Note Concerning Responsible Use of Copyrighted Materials................................................... 172
Copyright Attribution.................................................................................................................... 172
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2 Control panel
3 Edge guides
4 Input tray
5 Input tray extension
6 ADF (Automatic Document Feeder)
7 Output tray
8 Output tray extensions
9 Stopper
DS-30000
1 Rollers
2 Kensington security slot
3 Power inlet
4 Cable cover
5 USB port
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DS-32000
1 Position release lever
2 Rollers
3 Kensington security slot
4 Power inlet
5 Cable cover
6 USB port
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1 Scanner cover
2 Cover open lever
3 Separation rollers
4 Pickup rollers
5 Photo sensor (glass)
6 Anti-static brush
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1 AC adapter
2 Power cord
Parent topic: Scanner Basics
Scanner Position (DS-32000)
The scanner has multiple scanning positions, depending on the amount and type of scanning you are
doing. You can place the scanner in Normal Mode to scan regular documents or Delicate Mode to either
scan fragile documents or use automatic scanning. The scanner can also be put in Storage Mode when
not in use.
Normal Mode
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When the scanner is in Normal Mode, you can scan a large amount of documents at high speed.
Delicate Mode
When the scanner is in Delicate Mode, the input tray capacity is reduced, and you can scan delicate or
fragile documents. Scanning in automatic mode is also possible in this position.
Storage Mode
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When the scanner is in Storage Mode, the output tray is locked into position and the scanner is as
compact as possible.
Changing the Scanner Position (DS-32000)
Parent topic: Scanner Basics
Changing the Scanner Position (DS-32000)
You can change the scanner position between Storage Mode, Normal Mode, and Delicate Mode
depending on what types of originals you want to scan.
Changing the scanner position from Normal Mode to Storage Mode turns off the power and locks the
output tray. Changing from Storage Mode to Normal Mode turns on the power and unlocks the output
tray.
1 Storage Mode (power off and output tray locked)
2 Normal Mode (power on and output tray unlocked)
3 Delicate Mode (for scanning thin paper; reduced input tray capacity)
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Note: When the scanner is in Storage Mode, the power turns off and the output tray is locked in position.
1. Close the input and output trays.
2. Lift the position selector lever on the back of the scanner.
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3. Rotate the scanner to the new position.
Note: Do not touch the antistatic brush underneath the output tray.
4. Release the lever and make sure the scanner locks into place.
5. Depending on the position of the feed selector lever, the LCD screen may prompt you to move the
lever to the correct position. In Delicate Mode, you can also use the icon to rotate the LCD
screen.
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Parent topic: Scanner Position (DS-32000)
Related references
Feed Selector Lever
Related tasks
Rotating the Control Panel (DS-32000)
Feed Selector Lever
The feed selector lever adjusts the width of the scanner's document path to accommodate different types
of originals.
DS-30000
Normal Feed: Use this position when batch scanning plain paper, envelopes, plastic cards
(without embossing) and the carrier sheet.
Manual Feed: Use when feeding originals one at a time, or when scanning large originals, plastic
cards with embossing, passport carrier sheets, or booklets.
Note: In the Manual Feed position, the double feed detection function is disabled. If more than
one original is loaded, the product will feed multiple originals at the same time, and may not scan
all content. Use the Normal Feed position to scan a stack of originals.
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DS-32000
Delicate Feed: Use this position with the scanner in Delicate Mode to feed multiple delicate or
fragile items with less force.
Normal Feed: Use this position when scanning plain paper, envelopes, plastic cards (without
embossing) and the carrier sheet.
Manual Feed: Use when feeding originals one at a time, or when scanning special originals such
as originals folded in half, plastic cards with embossing, passport carrier sheets, or booklets.
When used with the scanner in Delicate Mode, you can use the carrier sheet to scan the special
originals listed above.
Note: In the Manual Feed position, the double feed detection function is disabled.
Parent topic: Scanner Basics
Related tasks
Changing the Scanner Position (DS-32000)
Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
Loading Special Originals
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Moving the Scanner
You can use the rollers underneath the scanner to easily move the scanner on a surface.
Note: When the scanner is in Storage Mode, the power turns off and the output tray is locked in position.
1. Turn off the scanner and remove all cables.
2. Close the input and output trays.
Note: Make sure you close the output tray securely.
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3. Lift the scanner slightly from the front as shown below and roll it to the new location. Hold the
scanner by the designated positions and do not let the scanner fall off the desk.
1 Roller cover
2 Roller
Note: Do not touch the antistatic brush underneath the output tray.
Note: Do not lift too far or the rear of the scanner may scrape the surface.
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Parent topic: Scanner Basics
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights
Changing LCD Screen Language
Adjusting Control Panel Sounds
Adjusting the Screen Brightness
Entering Characters on the LCD Screen
Setting a Password and Locking the Control Panel
Rotating the Control Panel (DS-32000)
Parent topic: Scanner Basics
Control Panel Buttons and Lights
1
The power button and the power light
2
The home button
3 The LCD screen
4
The help button
Status Icon Information
Parent topic: Using the Control Panel
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Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions.
Note: Access to the grayed-out functions is restricted to authorized users. Contact your administrator for
more information.
Icons Description
Displays the Home screen.
Indicates whether the Double Feed Detection Skip (DFDS) function is enabled. Press the
icon to switch the setting on or off.
Indicates whether slow mode is enabled. Paper feeding speed is reduced during scanning.
Press the icon to switch the setting on or off.
Indicates that the roller assembly kit needs to be replaced. Press the icon to display the
message.
(DS-32000) Rotates the screen when the scanner is in Delicate Mode. Press the icon to
display the Screen Orientation screen.
Displays additional information or instructions.
There is a problem with the indicated setting. Press the icon to resolve the problem.
Parent topic: Control Panel Buttons and Lights
Changing LCD Screen Language
You can change the language used on the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings.
3. Select Common Settings.
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You see a screen like this:
4. Scroll down and select Language.
5. Select a language.
Parent topic: Using the Control Panel
Adjusting Control Panel Sounds
You can adjust the sound level heard when you press buttons on the control panel.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings.
3. Select Common Settings.
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You see a screen like this:
4. Select Sound.
5. Select Button Press.
6. Press the – or + icons to decrease or increase the sound.
7. Select OK to exit.
Note: You can also adjust the sound level for the Error Notice function. You cannot adjust the power on
or power off sounds.
Parent topic: Using the Control Panel
Adjusting the Screen Brightness
You can adjust the brightness of the LCD screen.
1. Press the home button, if necessary.
2. Select Settings.
3. Select Common Settings.
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• To move the cursor, select the left or right arrows.
• To change the case of letters, select .
• To enter numbers or symbols, select .
• To change the keyboard layout, select .
• To enter a frequently used domain address or URL, select .
• To delete the previous character, select .
• To enter a space, select .
Parent topic: Using the Control Panel
Setting a Password and Locking the Control Panel
You can set an administrator password to lock the following settings and prevent them from being
changed:
• Scan settings
• System Administration settings
1. Press the home button, if necessary.
2. Select Settings.
3. Scroll down and select System Administration.
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You see a screen like this:
4. Select Admin Settings.
5. Select Admin Password.
6. Select Register.
You see a screen like this:
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7. Use the displayed keyboard to enter a password and select OK.
8. Enter your password again to confirm.
Note: Keep a copy of your password in a safe place.
9. Select OK.
10. Turn Lock Setting on.
When the control panel is locked, you must enter the password to access any of the locked settings.
Note: If you forget your password, contact Epson for assistance.
Parent topic: Using the Control Panel
Rotating the Control Panel (DS-32000)
When the scanner is in Delicate Mode, you can use the icon to rotate the LCD screen so the scanner
can be used in a sideways orientation.
1. With the scanner in Delicate Mode, press the home button, if necessary.
2. Press the icon.
You see a screen like this:
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3. Press the icon to rotate the screen.
4. Select OK to exit.
Parent topic: Using the Control Panel
Related tasks
Changing the Scanner Position (DS-32000)
User Replaceable Epson Scanner Parts and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
latin.epson.com (Latin American sales). You can also purchase accessories from an Epson authorized
reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in
Canada.
Part Part number
Carrier sheet B12B819051
Cleaning kit B12B819291
Passport carrier sheet B12B819651
Replacement separation roller B12B819631
Replacement pickup roller B12B819611
Parent topic: Scanner Basics
Using Power Saving Settings
Your scanner enters sleep mode automatically and turns off the LCD screen if it is not used for a period
of time. You can make the time period shorter to save energy and resources.
Changing the Sleep Timer Settings
Changing the Power Off Settings
Parent topic: Scanner Basics
Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
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1. Press the home button, if necessary.
2. Select Settings.
3. Select Common Settings.
You see a screen like this:
4. Select Sleep Timer.
You see a screen like this:
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5. Do one of the following:
• Press the – or + icon to decrease or increase the number of minutes.
• Press the number of minutes on the LCD screen, select the number of minutes from the on-screen
keypad, and select OK.
6. Select OK.
Parent topic: Using Power Saving Settings
Changing the Power Off Settings
You can have the product turn off automatically if it is not used for a specified period of time.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings.
3. Select Common Settings.
You see a screen like this:
4. Select Power Off Settings.
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5. To set the amount of time before the scanner turns off when it is inactive, select Power Off If
Inactive and select a value.
6. To turn the scanner off automatically if the USB connection is disconnected, set Power Off If
Disconnected to On.
7. Press the home button or select Close to exit.
Parent topic: Using Power Saving Settings
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Loading Originals
Follow the instructions here to load your originals into the scanner.
Input and Output Tray Positions
Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
Loading Special Originals
Input and Output Tray Positions
Based on the type and size of the scanned originals, extend the input and output trays to the suggested
position shown in the tables below. If the originals fall from the tray, raise the stopper. Depending on the
length of the originals, adjust the position of the stopper as necessary.
Normal Mode
Type of Original Tray Position
A3 (11.7 × 16.5 inches [297 × 420 mm]) with fold
lines (Originals with a crease in the middle or
binding fold)
Legal (8.5 × 14 inches [216 × 356 mm]) to A3
(11.7 × 16.5 inches [297 × 420 mm])
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Type of Original Tray Position
Letter (8.5 × 11 inches [216 × 279 mm]) or A4
(8.3 × 11.7 inches [210 × 297 mm]) (portrait
orientation)
Letter (8.5 × 11 inches [216 × 279 mm]) or A4
(8.3 × 11.7 inches [210 × 297 mm]) (landscape
orientation)
Long paper
Large size original (A2 (16.5 × 23.4 inches
[420 × 594 mm]) folded in the center)
A4 (8.3 × 11.7 inches [210 × 297 mm])-sized
carrier sheet
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Type of Original Tray Position
Booklets (A4-size in a two-page spread)
Passports (in a passport carrier sheet)
Laminated card
Plastic card
Delicate Mode (DS-32000)
Type of Original Tray Position
A3 (11.7 × 16.5 inches [297 × 420 mm]) with fold
lines
Legal (8.5 × 14 inches [216 × 356 mm]) to A3
(11.7 × 16.5 inches [297 × 420 mm])
A3 (11.7 × 16.5 inches [297 × 420 mm])
(thin paper)
Large size original (A2 (16.5 × 23.4 inches
[420 × 594 mm]) folded in the center)
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Type of Original Tray Position
Letter (8.5 × 11 inches [216 × 279 mm]) or A4
(8.3 × 11.7 inches [210 × 297 mm]) (portrait
orientation)
Letter (8.5 × 11 inches [216 × 279 mm]) or A4
(8.3 × 11.7 inches [210 × 297 mm]) (landscape
orientation)
A4 (8.3 × 11.7 inches [210 × 297 mm]) carrier
sheet
Long paper
Booklets (A4-size in a two-page spread)
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Type of Original Tray Position
Passports (in a passport carrier sheet)
Laminated card
Plastic card
Parent topic: Loading Originals
Loading Originals in the Input Tray
You can load originals that meet the document specifications in the input tray.
Caution: Do not load photos, valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
The steps below describe loading originals of the same size. To load originals of multiple sizes at once,
see the link at the end of these steps.
1. Set the feed selector lever to (DS-30000) or (DS-32000).
2. Open the input tray and pull up its extension.
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3. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
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4. Slide the input tray edge guides all the way out.
5. If you are loading a multi-page original, fan your stack of originals.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a
time.
6. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an
angle as shown.
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7. Load standard originals into the input tray printed side down and top edge first, and guide them in
until they meet resistance.
• If you are loading paper business cards, load up to 36 cards printed side down and short edge first
into the input tray vertically, and slide them in until they meet resistance.
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• If you are loading hole-punched originals, load them with the holes facing down or to the side as
shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
• If you are loading A3 (11.7 × 16.5 inches [297 × 420 mm]) originals with fold lines, load them as
shown below.
Note: Depending on the paper type and fold, you may need to lightly press down on the sides of
the paper to keep the paper from rising. Do not prevent the paper from being fed into the scanner.
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Originals folded in the middle:
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Originals with a binding fold:
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8. Slide the edge guides against the edges of the original.
Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as
it enters into and ejects from the scanner as shown.
9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
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If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting the
icon or Settings > Scanner Settings > Slow > On on the LCD screen.
Loading Thin Paper (DS-32000)
Loading Long Paper
Loading Large Originals
Loading Multiple Sizes of Originals in the Input Tray
Original Document Specifications
Parent topic: Loading Originals
Related references
Input and Output Tray Positions
Feed Selector Lever
Loading Thin Paper (DS-32000)
You can load thin originals with the scanner in Delicate Mode. Some items may require a carrier sheet.
Make sure the original meets the document specifications before loading it.
1. Place the scanner in Delicate Mode.
2. Set the feed selector lever to .
3. Open the input tray and pull up its extension.
4. Pull out the output tray and its extension to the length of the original, and open the stopper if
necessary.
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5. Slide the input tray edge guides all the way out.
6. If you are loading a multi-page original, fan your stack of originals.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a
time.
7. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an
angle as shown.
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8. Load the originals into the input tray printed side down and top edge first, and guide them in until
they meet resistance.
9. Slide the edge guides against the edges of the original or carrier sheet.
10. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
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Parent topic: Loading Originals in the Input Tray
Related references
Feed Selector Lever
Related tasks
Changing the Scanner Position (DS-32000)
Loading Long Paper
You can load long paper up to 220 inches (5588 mm) long in the input tray. Some items may require a
carrier sheet. Make sure the original meets the specifications before loading it.
Note: The scanning speed is slower when scanning long paper.
1. Check to make sure that the feed selector lever is in the position shown here.
DS-30000
DS-32000
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
2. Open the input tray.
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3. Pull out the output tray and its extension, but do not raise the stopper.
4. Slide the input tray edge guides all the way out.
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5. Load the original in the input tray as shown until it meets resistance.
6. Slide the edge guides against the edges of the original.
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7. Support the paper at both ends with your hands to prevent it from falling off the ADF, getting
jammed, or dropping off the output tray.
Note: You can scan long paper in the following resolutions:
• Approximately 53 inches (1346 mm) or less: up to 600 dpi
• Approximately 215 inches (5461 mm) or less: up to 300 dpi
• Approximately 220 inches (5588 mm) or less: up to 200 dpi
Parent topic: Loading Originals in the Input Tray
Related references
Input and Output Tray Positions
Feed Selector Lever
Original Document Specifications
Loading Large Originals
You can load large originals up to A2 (16.5 × 23.4 inches [420 × 594 mm]) size. Make sure the original
meets the specifications before loading it.
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Note: Originals larger than A3 (11.7 × 16.5 inches [297 × 420 mm]) must be folded in half. You can scan
both sides of the original and stitch the images together using Document Capture Pro or Epson Scan 2.
1. Check to make sure that the feed selector lever is in the position shown here.
DS-30000
DS-32000
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
Note: If you shift the scanner to Delicate Mode and use a carrier sheet, you can put the feed selector
lever in the position (DS-32000).
2. Open the input tray and pull up its extension.
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3. Pull out the output tray and its extension, and open the stopper.
4. Slide the input tray edge guides all the way out.
5. Fold the original in half so that the side to be scanned is facing out.
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6. Load the folded original in the input tray with the second page facing up as shown.
7. Slide the edge guides against the edges of the original.
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Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
folded originals. To combine the scanned images, you will have to specify Double-Sided as the
Scanning Side setting and select Left & Right as the Stitch Images setting in Epson Scan 2.
Parent topic: Loading Originals in the Input Tray
Related references
Input and Output Tray Positions
Feed Selector Lever
Original Document Specifications
Additional Scanning Settings - Main Settings Tab
Related tasks
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
Loading Multiple Sizes of Originals in the Input Tray
You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just
make sure they meet the original document specifications.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
1. Set the feed selector lever to (DS-30000) or (DS-32000).
2. Open the input tray and pull up its extension.
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3. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
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4. Slide the input tray edge guides all the way out.
5. Load the originals in the input tray in descending order of paper size with the widest at the back and
the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are
facedown and the top edges are slightly angled in the input tray.
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6. Slide the edge guides against the edges of the widest original.
7. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting the
icon or Settings > Scanner Settings > Slow > On on the LCD screen.
Parent topic: Loading Originals in the Input Tray
Related references
Input and Output Tray Positions
Feed Selector Lever
Original Document Specifications
Original Document Specifications
You can load original documents that meet these specifications in your scanner.
DS-30000/DS-32000 (Normal Mode)
Note: The following table lists the capacity when the scanner is in Normal Mode and the feed selector
position is in the (DS-30000) or (DS-32000) position. If the feed selector is in the position,
originals should be manually fed one at a time.
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Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Letter (8.5 × 11 inches
[216 × 279 mm])
7 to 110 lb
(27 to 413 g/m²)
7 lb (27 g/m²): 120 sheets
21 lb (80 g/m²): 120
sheets
24 lb (90 g/m²): 100
sheets
28 lb (104 g/m²): 85
sheets
34 lb (127 g/m²): 63
sheets
42 lb (157 g/m²): 51
sheets
56 lb (209 g/m²): 39
sheets
68 lb (256 g/m²): 31
sheets
110 lb (413 g/m²): 19
sheets
Loading capacity may
vary depending on the
paper type.
A4 (8.3 × 11.7 inches
[210 × 297 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A6 (4.1 × 5.8 inches
[105 × 148 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
B6 (5 × 7.2 inches
[128 × 182 mm])
A8 (2.1 × 2.9 inches
[52 × 74 mm])*
34 to 110 lb
(127 to 413 g/m²)
Width: 2.0 to 8.5 inches (50.8
to 215.9 mm)
Height: 15.5 to 240 inches
(393.8 to 6096 mm)
13 to 35 lb
(50 to 130 g/m²)
1 sheet
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Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Legal (8.5 × 14 inches
[216 × 356 mm])
7 to 68 lb
(27 to 256 g/m²)
21 lb (80 g/m²): 80 sheets
24 lb (90 g/m²): 67 sheets
28 lb (104 g/m²): 57
sheets
34 lb (127 g/m²): 41
sheets
42 lb (157 g/m²): 34
sheets
56 lb (209 g/m²): 26
sheets
68 lb (256 g/m²): 21
sheets
Loading capacity may
vary depending on the
paper type.
Plain paper
Fine paper
Recycled paper
A3 (11.7 × 16.5 inches
[297 × 420 mm])
7 to 68 lb
(27 to 256 g/m²)
7 lb (27 g/m²): 60 sheets
21 lb (80 g/m²): 60 sheets
24 lb (90 g/m²): 50 sheets
28 lb (104 g/m²): 43
sheets
34 lb (127 g/m²): 31
sheets
42 lb (157 g/m²): 25
sheets
56 lb (209 g/m²): 19
sheets
68 lb (256 g/m²): 15
sheets
Loading capacity may
vary depending on the
paper type.
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Paper type Paper size Paper weight Loading capacity
Long paper Width: 2 to 12 inches (50.8 to
304.8 mm)
Length: 17 to 220 inches
(431.8 to 5588 mm)
13 lb (50 g/m²) to
35 lb (130 g/m²)
1 sheet (with feed
selector in the position)
Paper business cards Business cards (2.16 × 3.15
inches [55 × 80 mm])*
Up to 56 lb
(210 g/m²)
36 cards loaded vertically
* A8-size paper and business cards must be loaded vertically. The minimum length is 2.7 inches (69
mm).
DS-32000 (Delicate Mode)
Note: The following table lists the capacity when the feed selector position is in the position. If
the feed selector is in the position, originals should be manually fed one at a time.
Note: You can load originals of different sizes, paper types, and thicknesses up to this size: A3
(11.7 × 16.5 inches [297 × 420 mm]).
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Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Letter (8.5 × 11 inches
[216 × 279 mm])
7 to 110 lb
(27 to 413 g/m²)
7 lb (27 g/m²): 20 sheets
21 lb (80 g/m²): 20 sheets
24 lb (90 g/m²): 20 sheets
28 lb (104 g/m²): 20
sheets
34 lb (127 g/m²): 20
sheets
42 lb (157 g/m²): 10
sheets
56 lb (209 g/m²): 1 sheet
68 lb (256 g/m²): 1 sheet
Loading capacity may
vary depending on the
paper type.
A4 (8.3 × 11.7 inches
[210 × 297 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A6 (4.1 × 5.8 inches
[105 × 148 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
B6 (5 × 7.2 inches
[128 × 182 mm])
A8 (2.1 × 2.9 inches
[52 × 74 mm])*
34 to 110 lb
(127 to 413 g/m²)
Width: 2.0 to 8.5 inches (50.8
to 215.9 mm)
Height: 15.5 to 240 inches
(393.8 to 6096 mm)
13 to 35 lb
(50 to 130 g/m²)
1 sheet
Plain paper
Fine paper
Recycled paper
Legal (8.5 × 14 inches
[216 × 356 mm])
A3 (11.7 × 16.5 inches
[297 × 420 mm])
7 to 68 lb
(27 to 256 g/m²)
21 lb (80 g/m²): 10 sheets
24 lb (90 g/m²): 10 sheets
28 lb (104 g/m²): 10
sheets
34 lb (127 g/m²): 10
sheets
42 lb (157 g/m²): 5 sheets
56 lb (209 g/m²): 1 sheet
68 lb (256 g/m²): 1 sheet
Loading capacity may
vary depending on the
paper type.
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Paper type Paper size Paper weight Loading capacity
Thin paper Up to Letter (8.5 × 11 inches
[216 × 279 mm]) or A4
(8.3 × 11.7 inches
[210 × 297 mm])
5 lb (20 g/m²) to 7
lb (27 g/m²)
20 sheets
Long paper Width: 2 to 12 inches (50.8 to
304.8 mm)
Length: 17 to 220 inches
(431.8 to 5588 mm)
13 lb (50 g/m²) to
35 lb (130 g/m²)
1 sheet (with feed
selector in the position)
Paper business cards Business cards (2.16 × 3.15
inches [55 × 80 mm])*
Up to 56 lb
(210 g/m²)
36 cards loaded vertically
* A8-size paper and business cards must be loaded vertically. The minimum length is 2.7 inches (69
mm).
Warning: Do not load the following types of originals directly in the scanner, or they may be damaged or
may damage the scanner:
• Photos
• Booklets that are thicker than 0.08 inch (2 mm) when closed
• Fabric or other non-paper originals
• Originals containing staples or paper clips
• Originals with glue attached
• Ripped originals
• Heavily wrinkled or curled originals
• Transparencies
• Originals with carbon paper backing
• Originals with wet ink
• Originals with attached sticky notes
You can scan A5-sized bound originals that are less than 0.08 inch (2 mm) when closed using manual
feed.
You can scan ripped, wrinkled, or curled originals using a carrier sheet (not included).
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Do not feed valuable photos, artwork, or important documents into the scanner directly. Misfeeding may
wrinkle or damage the original. When scanning these types of originals, use a carrier sheet (not
included).
Caution: Be careful when loading the following types of originals, or they may be damaged or may not
scan successfully:
• Originals with uneven surfaces, such as embossed documents
• Curled or wrinkled originals
• Perforated originals
• Originals with labels or stickers
• Carbon-less paper
• Ripped, curled, or wrinkled originals
• Coated paper
Warning: Carbon-less paper contains chemical substances that may damage the rollers inside the
scanner. Make sure you clean the pickup roller and the separation rollers regularly. Scanning carbon-
less paper may reduce the service life of the rollers compared with scanning plain paper.
Note: When attempting to scan these types of originals, note the following:
• Slow down the feeding speed when scanning wrinkled originals, and smooth out the wrinkles if
possible
• Use the optional carrier sheet to scan originals that are delicate or wrinkled
• If originals are incorrectly detected as double feeds, set the DFDS Function to On on the control
panel, or select Off as the Detect Double Feed setting in Epson Scan 2
• Labels or stickers must be firmly adhered to the scanned original with no exposed glue
• Try to flatten curled originals as much as possible
Parent topic: Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
You can load plastic and laminated cards that meet the card specifications in the input tray.
Note: To increase the accuracy of auto size detection when scanning laminated cards, select the
Document Size > Settings > Scan laminated card setting in Epson Scan 2.
66
1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions.
2. Slide the input tray edge guides all the way out.
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3. Check to make sure that the feed selector lever is in the position shown here.
DS-30000
DS-32000
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
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4. Load plastic or laminated cards printed side down and short edge first into the input tray vertically,
and slide them in until they meet resistance.
Note: Do not load the cards horizontally.
5. Slide the edge guides against the edges of the card.
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6. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
the cards.
Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove
the plastic or laminated card from the input tray and reload it. Press the icon on the main screen
to disable the Detect Double Feed feature and scan again. You will need to disable Detect Double
Feed for each scan.
Plastic and Laminated Card Specifications
Parent topic: Loading Originals
Related references
Input and Output Tray Positions
Feed Selector Lever
Plastic and Laminated Card Specifications
You can load original plastic and laminated cards that meet these specifications in your scanner. The
feed selector lever must be in the position to scan embossed plastic cards or laminated cards.
Paper type Paper size Paper thickness Loading capacity
Plastic cards,
embossed (ISO7810
ID-1 compliant)
2.1 × 3.3 inches
(54 × 85.6 mm)
0.05 inch (1.24 mm)
maximum
1 card (vertical)
Plastic cards, standard
(ISO7810 ID-1
compliant)
0.03 inch (0.76 mm)
maximum
5 cards (vertical) (in
Normal Mode with the
feed selector lever in
the [DS-30000] or
[DS-32000]
position)
Laminated cards 4.7 × 5.9 inches (120
× 150 mm) or smaller
0.03 inch (0.8 mm)
maximum
1 card
Note: Plastic cards with glossy surfaces may not scan properly.
Parent topic: Loading Plastic and Laminated Cards in the Input Tray
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Loading Special Originals
You can load envelopes, passports, booklets, photos, or large, thick, or folded originals in the input tray.
Some items may require a carrier sheet. Make sure the original meets the specifications for special
originals before loading it.
1. Open the input tray and pull up its extension.
2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
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4. Check to make sure that the feed selector lever is in the position shown here.
DS-30000
DS-32000
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
72
5. Load an envelope vertically in the input tray with the printable side down and the flap facing as
shown. Slide in the envelope until it meets resistance.
Note: Do not load envelopes with adhesive on them. Envelopes that are not cut cleanly at the flap
edge may not scan correctly. Envelopes that have not been sealed can be loaded with the flap open
and facing up.
6. Do one of the following to load a photo, or folded or irregularly shaped originals:
• For a folded original, fold and load the original as shown.
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Caution: Do not load the original with the open side facing down.
• For a photo or an irregularly shaped original, load it in the center of a carrier sheet with the printed
side facing down. Make sure the illustration on the front edge of the carrier sheet is facing up.
74
7. Load the original in the input tray as shown until it meets resistance.
Folded original
75
Photo or irregularly shaped original
8. Slide the edge guides against the edges of the original or carrier sheet.
76
9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
special originals.
10. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
When using a carrier sheet, do the following:
• Do not use a carrier sheet that is scratched or has been scanned more than 3,000 times.
• When a carrier sheet is detected and you select Auto Detect as the Document Size setting, the
Paper Skew setting will automatically be applied to the scanned document.
• Only use a carrier sheet designed for your scanner. The carrier sheet is automatically recognized by
detecting two small holes on the leading edge. Keep the holes clean and do not block them.
Loading Booklets
Loading Passports
Special Original Specifications
Parent topic: Loading Originals
Related references
Input and Output Tray Positions
Feed Selector Lever
Loading Booklets
You can load small booklets into the scanner. Make sure the booklet meets the specifications before
loading it.
1. Open the input tray and pull up its extension.
77
2. Pull out the output tray and its extension, and open the stopper.
3. Slide the input tray edge guides all the way out.
4. Check to make sure that the feed selector lever is in the position shown here.
DS-30000
78
DS-32000
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
5. Load the original in the input tray as shown until it meets resistance.
79
6. Slide the edge guides against the edges of the original or carrier sheet.
7. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
booklets.
Parent topic: Loading Special Originals
Related references
Input and Output Tray Positions
Feed Selector Lever
Special Original Specifications
Loading Passports
You can load passports in the input tray using the passport carrier sheet. Make sure the original meets
the specifications before loading it.
1. Open the input tray and pull up its extension.
80
2. Pull out the output tray and its extension, and open the stopper.
3. Slide the input tray edge guides all the way out.
4. Check to make sure that the feed selector lever is in the position shown here.
DS-30000
81
DS-32000
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
82
5. Load the passport into the passport carrier sheet with the side to be scanned face down, and with
the thicker edge (the side with more pages) aligned with the leading edge of the carrier sheet.
83
6. Load the original in the input tray as shown until it meets resistance.
7. Slide the edge guides against the edges of the original or carrier sheet.
84
8. Select Passport as the Document Size and turn off the Detect Double Feed setting on the Main
Settings tab in Epson Scan 2 when scanning passports.
Note: Do not use a carrier sheet that is scratched or has been scanned more than 3,000 times.
Parent topic: Loading Special Originals
Related references
Input and Output Tray Positions
Feed Selector Lever
Special Original Specifications
Special Original Specifications
You can load photos, envelopes, or large, thick, or folded originals that meet these specifications in your
scanner.
The following table lists the capacity when the scanner is in Normal Mode and the feed selector position
is in the (DS-30000) or (DS-32000) position. If the feed selector lever is in the position,
originals should be manually fed one at a time.
Caution: If the DS-32000 is in Delicate Mode when scanning these types of originals, the feed selector
lever must be in the position and originals should be manually fed one at a time.
Paper type Paper size Paper thickness Loading capacity
Large originals (plain
paper, fine paper, or
recycled paper)
(folded in half and
loaded in a carrier
sheet)
Up to this size: A3 (11.7 × 16.5
inches [297 × 420 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
10 carrier sheets
Photos
(load only in a carrier
sheet)
Up to this size: A4 (8.3 × 11.7
inches [210 × 297 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
10 carrier sheets
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Paper type Paper size Paper thickness Loading capacity
Envelopes 4.49 × 6.38 inches (114
× 162 mm)
4.33 × 8.66 inches (110
× 220 mm)
0.015 inch (0.38 mm)
maximum
10 envelopes
Passports
(load only in passport
carrier sheet)
-- 0.2 inch (5 mm)
maximum
(total thickness of
closed passport)
1 passport
Booklets Up to this size: A5 (5.8 × 8.2
inches [148 × 210 mm])
(A4 when two pages are
spread open)
0.08 inch (2 mm)
maximum
(total thickness of
closed booklet)
1 booklet
Irregularly shaped
originals
(load only in a carrier
sheet)
Up to this size: A4 (8.3 × 11.7
inches [210 × 297 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
10 carrier sheets
Parent topic: Loading Special Originals
86
Scanning
You can scan your originals and save them as digital files.
Starting a Scan
Scanning with Simple Scan in Document Capture Pro - Windows
Scanning with Job Scan in Document Capture Pro - Windows
Scanning with Document Capture - Mac
Scanning in Epson Scan 2
Scan Resolution Guidelines
Scanning Special Projects
Starting a Scan
After placing your originals on your product for scanning, start scanning using one of these methods.
Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac).
Starting a Scan Using the Product Control Panel
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Parent topic: Scanning
Related tasks
Scanning with Simple Scan in Document Capture Pro - Windows
Scanning with Job Scan in Document Capture Pro - Windows
Scanning with Document Capture - Mac
Starting a Scan Using the Product Control Panel
You can scan an original from the control panel using jobs created in Document Capture Pro or
Document Capture. Set the operation mode on the control panel before scanning.
1. Make sure you installed the product software and connected the product to your computer or
network.
Note: You may need to restart your computer after installing the product software to enable
scanning from the control panel.
87
2. Place your original on the product for scanning. Make sure the feed selector on the scanner is in the
correct position.
3. Press the home button, if necessary.
4. Select Scan.
You see a list of available scanning jobs. Each job represents a pre-defined set of scan settings.
5. Select a job.
Note: If you don't see an appropriate job, you will have to edit an existing job or add a new job using
the Document Capture (Mac) or Document Capture Pro (Windows) application. See the link below.
You see a screen like this:
6. If you want to change the job settings for the current job, select the job name.
Any changes you make will only apply until you exit the Scan screen. If you select Scan again from
the main menu, the job is reloaded from the computer and your changes are lost. To permanently
modify a job, change the settings in Document Capture or Document Capture Pro.
Note: If you cannot modify the settings, open Document Capture (Mac) or Document Capture Pro
(Windows) and make sure the Disable job setting changes on control panel setting is not
selected in the Confirm/Test tab in the job settings.
88
7. Select from the following options:
• To change the saved file type, select File Type and select a file type.
• To change the color type of the scanned image, select Image Type and select an option.
• To change the resolution, select Resolution and select an option from either Low (200 dpi),
Medium (300 dpi), or High (600 dpi).
• To change the size of the scanned original, select Original Size and select an option.
• To scan both sides of the original, select Source and select 2-Sided.
• To change the number of copies to print when a printer is selected as the destination, select
Copies and enter a number.
8. If you want to change the scanner settings for the current job, select Scanner Settings on the
control panel.
Note: If an administrator has locked the settings, you may need to enter the administrator password
to change certain scanner settings.
9. Select from the following options:
• To increase the force used to separate originals in Delicate Mode, enable Power Separation
Mode (DS-32000).
Caution: Do not use Power Separation Mode with thin originals, or you may damage them.
• To slow down the scanning speed, set the Slow setting to On.
• To stop scanning immediately when a double feed is detected, set the Double Feed Stop Timing
setting to Immediate. When set to After Eject, the double feed is scanned and ejected before
scanning ends.
• To skip double feed detection when scanning originals such as envelopes or plastic cards, set the
DFDS Function setting to On.
• To stop scanning immediately when a skewed original or feeding error is detected, enable the
Paper Protection setting. When set to higher levels, the setting reduces the amount of skew
required to trigger a stop. Select higher settings when scanning thin papers. Select Off when
scanning plastic cards or thick paper. Lower the setting level if the scanner is too sensitive to
paper skew.
• To detect dirt on the scanner glass, enable the Detect Glass Dirt setting.
89
• To use the ultrasonic sensor to detect double feed errors, enable the Ultrasonic Double Feed
Detection setting. Enable this setting if you cannot enable double feed detection in your scanning
software. This setting may not work with envelopes, plastic cards, or originals with labels or
stickers.
10. Select the Start icon.
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Adding and Assigning Scan Jobs with Document Capture - Mac
Parent topic: Starting a Scan
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
You can add scan jobs that contain specific scan settings and use the jobs when you scan from your
product control panel or the Job Scan option in Document Capture Pro. You can save up to 30 scan
jobs.
Note: Settings may vary depending on the software version you are using. Click the Help icon in
Document Capture Pro at any time for more information.
1. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
2. Select the Job Scan tab.
90
You see a window like this:
3. Click the Job Settings button.
You see a window like this:
4. To add a scan job, click the New Job icon.
91
5. Enter a name for the new job, and select any settings as necessary from the following options:
• Scan: select the size, color, or resolution
• Save: select the file name, file type, or destination folder
• Index: enable the index setting and choose output options for an index file
• Send: select the destination for the scanned file, or choose to email or print the file
• Confirm/Test: select the job button icon and color, choose display settings, and run a test scan if
necessary
6. Click Save when you are finished.
The new job appears in the Job Scan window.
7. To assign a scan job to the product control panel, click the Button Assignment icon.
You see a screen like this:
92
8. Select the jobs that you want to assign to the product control panel using any of the pull-down
menus.
Note: The number of pull-down menus available may vary, depending on your product and any
connected options.
9. Click OK, then click Back.
You can now use the added scan jobs when you scan from the product control panel.
Parent topic: Starting a Scan Using the Product Control Panel
Adding and Assigning Scan Jobs with Document Capture - Mac
You can add scan jobs that contain specific scan settings and use the jobs when you scan from your
product control panel or Document Capture. You can save up to 30 scan jobs.
Note: Settings may vary depending on the software version you are using. See the Help menu in
Document Capture at any time for more information.
1. Start Document Capture on a computer connected to the product.
2. Click the Manage Job icon from the toolbar at the top of the window.
You see a window showing the current scan job list.
3. To add a scan job, click the + icon, enter a name for the new job, select settings as necessary, and
click OK.
You can now use the new scan job when you scan with Document Capture.
4. To assign a scan job to the product control panel, click the settings icon at the bottom of the
window and click Event Settings.
5. Select the jobs that you want to assign to the product control panel using any of the pull-down
menus.
Note: The number of pull-down menus available may vary, depending on your product and any
connected options.
6. Click OK, then click OK again.
You can now use the added scan jobs when you scan from the product control panel.
Parent topic: Starting a Scan Using the Product Control Panel
93
Starting a Scan Using the Epson Scan 2 Icon
You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a
file.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
• Windows 10: Click and select EPSON > Epson Scan 2.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
> Epson Scan 2 > Epson Scan 2.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
95
Starting a Scan from a Scanning Program
You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,
and open the scanned image in the program.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; not all scan functions will be available.
97
Note: Settings may vary depending on the software version you are using. Click the Help icon in
Document Capture Pro at any time for more information.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
Note: You may need to select your scanner from the list, if necessary.
3. Select the Simple Scan tab.
You see a window like this:
4. Select the size of your original from the Document Size menu.
5. If you want to change specific settings for the scan, click the Scan Settings button. Change any of
the settings as necessary and click OK. For additional settings, click the Detailed Settings button
on the Scan Settings screen.
98
6. Do one of the following:
• To scan the front side of an original, select SCAN single-sided.
• To scan both sides of an original, select SCAN double-sided.
Your product scans the original and the image appears in the Edit Scanned Results window.
7. Review and edit the scanned image as necessary and click Next when you are finished.
8. Select a destination for the scanned image, change any settings as necessary, and click Complete.
Note: If you are sending the scanned image to a server or cloud destination, you need to enter your
login information.
Parent topic: Scanning
Scanning with Job Scan in Document Capture Pro - Windows
You can create scan jobs in Document Capture Pro and use them to quickly scan originals and save
them to various destinations.
Note: Settings may vary depending on the software version you are using. Click the Help icon in
Document Capture Pro at any time for more information.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
Note: You may need to select your scanner from the list, if necessary.
3. Select the Job Scan tab.
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You see a window like this:
4. Select one of the scan jobs (or click Job Settings to create a new scan job).
The product scans the loaded original and saves it according to the job settings.
5. Depending on the settings for the scan job you selected, you may be able to view and edit the pages
before saving them. If so, click Complete when finished.
The scanned image is saved according to the job settings.
Parent topic: Scanning
Scanning with Document Capture - Mac
When you scan with Document Capture, the program automatically saves your scanned file on your
computer in the folder you specify. You can select settings, preview, and change the scanned file
settings as necessary.
Note: Settings may vary depending on the software version you are using. See the Help menu in
Document Capture at any time for more information.
1. Load your original in the product.
2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
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You see a window like this:
Note: You may need to select your scanner from the scanner list.
3. Click the scan icon.
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You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the
Document Capture window, click the Start Job button, and skip the rest of these steps.
4. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at
the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2
window.
7. Click Scan.
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You see a preview of your scan in the Document Capture window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
window.
8. If you would like to scan additional originals and add them to the current captured images, click the +
icon, select Acquire from Scanner, and repeat the previous steps.
9. Check the scanned images and edit them as necessary.
10. Click one of the destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.) Change any settings as necessary.
Note: If you are sending the scanned image to a server or cloud destination, you need to enter your
login information.
11. Depending on the destination you chose, click OK or Send to complete the operation.
Parent topic: Scanning
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Scanning in Epson Scan 2
Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document
and save the scanned image in various file formats in your operating system's Documents or My
Documents folder, or open it in your scanning program. You can preview the scanned image and select
or change settings as necessary.
1. Load your original in the product.
2. Start Epson Scan 2.
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You see this window:
Note: The Document Source setting is automatically set to ADF for your product.
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3. If you want to scan different size originals by loading them into the ADF one by one, select On as the
Automatic Feeding Mode setting. Scanning begins as soon as you load each original. Select On
(Continuous) to continuously rotate the rollers in Delicate Mode (DS-32000).
Note: Select Settings > Document Source Settings > Automatic Feeding Mode Timeout
(minutes) and enter a value to set the number of minutes before the scanner exits Automatic
Feeding Mode.
4. Select the Scanning Side setting that matches the sides of the original that you want to scan.
5. Select the Document Size setting that matches the size of your original, or select Auto Detect to
have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size,
if necessary.
6. Click on one of the orientation icons, if applicable.
7. Select your original image type and how you want it scanned as the Image Type setting, or select
Auto to have Epson Scan 2 automatically detect the image type.
8. Select the Resolution setting you want to use for your scan.
9. Select any of the additional settings that you want to use on the Main Settings tab.
10. Click the Advanced Settings tab and select any settings that you want to use.
11. To see a preview of your scan with the settings you selected, click the Preview button.
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Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
12. Reinsert your original into the ADF.
13. If scanning an original in a carrier sheet or other special original, see the link below for other setting
requirements for special documents.
14. Select the format in which you want to save your scanned file as the Image Format setting. If
necessary, select Options and select any desired format options.
15. Select Settings to modify the file name settings. Enter the file name for your scanned file in the File
Name field.
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16. Select the location in which you want to save your scanned file as the Folder setting. If necessary,
select Select to choose an alternate folder or create a new folder.
17. Make sure the feed selector lever on the scanner is set to the correct position for the type of original:
• Select (DS-30000) or (DS-32000) for standard-size originals.
• Select for special originals such as folded documents or plastic cards.
• Select for thin originals when the scanner is in Delicate Mode (DS-32000).
18. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
19. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for
scanning. When you finish scanning originals, click Finish.
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Scanning Settings for Special Documents
Image Format Options
Parent topic: Scanning
Additional Scanning Settings - Main Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Main Settings tab.
Stitch Images
When scanning double-sided originals, lets you lay out images from both sides of the original onto
one scanned page.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow
your product to automatically rotate the image based on the orientation of the text (may take longer to
scan).
Correct Document Skew
Corrects skewed originals, image contents, or both.
Add or edit pages after scanning
Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page
order.
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Note: To save multiple pages in a single file, you must select a file format that supports multiple
pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is
saved as a separate file.
Skip Blank Pages
If the scanner detects marks from the other side of a blank page and adds the marks to the scanned
image, adjust this setting to prevent this.
Detect Double Feed
Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card,
select Off.
Background Color
Select a background color to improve results when scanning thin originals.
Parent topic: Scanning in Epson Scan 2
Additional Scanning Settings - Advanced Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all
adjustment settings may be available, depending on other settings you have chosen.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Remove Background
Removes the background of the originals.
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes black and white images clearer and text recognition more accurate by separating the text from
the graphics.
Dropout
The scan will not pick up the color you select. This setting is available only if you select Grayscale or
Black & White as the Image Type setting.
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Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you
select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Gamma
Adjusts the midtone density of the scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
Remove Punch Holes
Removes the shadows caused by holes on the edges of the original.
Dual Image Output
Scans the original image twice using different output settings (Windows only).
Watermark
Adds text to the background of the scanned image.
Parent topic: Scanning in Epson Scan 2
Scanning Settings for Special Documents
You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special
originals.
Type of original Required settings
Envelope Select Off as the Detect Double Feed setting.
Plastic cards Select Plastic Card as the Document Size setting and Off
as the Detect Double Feed setting.
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Type of original Required settings
Carrier sheet If you select Auto Detect as the Document Size setting,
paper skew is automatically corrected even if the Correct
Document Skew setting is set to Off.
If you select a setting other than Auto Detect as the
Document Size setting, you can only use Contents Skew
as the Correct Document Skew setting. As paper skew is
not applied in this case, only contents skew is corrected
when you select the Paper and Contents Skew setting.
Passport Select Passport as the Document Size setting and Single-
Sided as the Scanning Side setting.
Large originals If the Document Size list does not contain the document
size you want to scan, select Customize to create a custom
size.
Thin paper If text is blurry, set White as the Background Color setting.
If you cannot select White, make sure the Document Size
setting is not set to Auto Detect or Passport and the
Correct Document Skew setting is not set to Paper Skew.
Long paper If the Document Size list does not contain the document
size you want to scan, select Auto Detect (Long Paper) or
select Customize to create a custom document size.
Depending on the length of the paper, do one of the
following:
• If the paper is less than 120 inches (3048 mm), select
Auto Detect (Long Paper).
• If the paper length is more than 120 inches (3048 mm),
select Customize and specify the length and width of the
paper.
• If the paper length is less than 215 inches (5461 mm),
select Detect paper length to detect the length
automatically.
• If the paper length is more than 215 inches (5461 mm),
specify the length and the width of the paper.
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Type of original Required settings
Laminated cards To scan any transparent areas around the edges of the
card, select Settings as the Document Size setting and
either select the Scan laminated card checkbox or create a
custom size.
Parent topic: Scanning in Epson Scan 2
Image Format Options
You can select different image formats and related options. For details on available options, click the ?
icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
BITMAP (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the
lower the image quality. (The TIFF format is recommended when you need to modify or retouch your
scanned image.)
PNG (*.png)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned
document can be searched.
Parent topic: Scanning in Epson Scan 2
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Scan Resolution Guidelines
The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of
detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes
with the following disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the
resolution from the default resolution set by the software. Follow these guidelines to determine the
resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
Increase the resolution setting in your scanning software. Increase the resolution by the same amount
you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi
(dots per inch) and you will double the image size later, change the resolution setting to 600 dpi.
• You will scan the image at 100% or smaller size.
Select the resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
Parent topic: Scanning
Scanning Special Projects
Your product's scanning software offers various options to help you quickly complete special scan
projects.
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
Scanning Multi-Page Originals as Separate Files - Windows
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
Saving a Scan as an Office Format File
Scanning to a SharePoint Server or Cloud Service - Windows
Scanning to a SharePoint Server or Cloud Service - Mac
Parent topic: Scanning
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Scanning Two Originals onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original in Document Capture Pro and combine
them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products).
Note: Settings may vary depending on the software version you are using. Click the Help icon in
Document Capture Pro at any time for more information.
1. Load your original in the product.
Note: If an optional carrier sheet is included with your product, use it when scanning a folded original
or damage to the original may occur. Place the original into the carrier sheet with the folded edge
against the right side of the carrier sheet. Make sure to insert the carrier sheet into your product with
the white edge facing down.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. Select the Simple Scan tab.
You see a window like this:
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4. Click Scan Settings > Detailed Settings.
You see an Epson Scan 2 window like this:
5. Select Double-Sided as the Scanning Side setting.
6. Select the original document size or Auto Detect as the Document Size setting.
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7. Select one of the following as the Stitch Images setting:
• Top & Bottom: Places the scanned images one above the other.
• Left & Right: Places the scanned images side by side.
8. Select the Advanced Settings tab and verify that the Edge Fill setting is set to None.
9. Click Save.
10. Click OK.
11. Click SCAN double-sided.
Your product scans the original and the image appears in the Edit Scanned Results window.
Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side
on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the
document.
12. Review and edit the scanned pages as necessary and click Next when you are finished.
13. Select a destination and any settings as necessary and click Complete.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
Scanning Multi-Page Originals as Separate Files - Windows
You can use Document Capture Pro to scan multi-page originals as separate scanned files. You can
indicate how the separate files are created by defining a maximum page count per file or by inserting
blank pages, barcodes, or characters that can be detected by the software as separation markers.
Note: Settings may vary depending on the software version you are using. Click the Help icon in
Document Capture Pro at any time for more information.
1. Load your multi-page original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
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• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
3. Select the Job Scan tab.
You see a window like this:
4. Click the Job Settings button.
You see a window like this:
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5. Select New Job and select the scan settings. Click Next when finished.
You see a window like this:
6. Select the Apply job separation checkbox.
7. Select the method you want to use to separate the originals as the Separator setting. Click
Separation Settings to specify the settings for the selected option.
8. Finish creating the new scan job and click Save.
9. Click Back on the Job Settings screen.
Your originals are saved into separate files and folders as specified when the job is run.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is
recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
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Note: The required Epson Scan 2 OCR Component Pro is installed automatically when you install your
product software as instructed on the Start Here sheet. If you install your scanner software programs
individually, be sure to also install this component using the Epson Software Updater if you want to
perform OCR.
1. Load your original in the product for scanning.
2. Start Epson Scan 2.
3. Select your scan settings.
4. Click Preview and adjust the area you want to scan, if necessary.
5. Reload the ejected original in the scanner.
6. Select Searchable PDF as the Image Format setting.
7. Select Options from the Image Format list.
You see this window:
8. Select any of the options on the General tab.
9. Select the Text tab.
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10. Make sure the language used in the document text is selected as the Text Language setting.
11. Select the Security tab if you want to add a password to the PDF or protect printing or editing
properties.
12. Click OK.
13. Confirm the File Name setting and select a Folder setting for your document.
14. Click Scan.
The scanned image is saved as a searchable PDF.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
Saving a Scan as an Office Format File
You can use Document Capture Pro to save your scans in one of the following Microsoft Office file
formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. Select the Simple Scan tab.
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You see a window like this:
4. If you want to select specific scan settings for the scan, click the Scan Settings button, select any
displayed settings you want to use, and click OK.
Note: See the help information in Document Capture Pro for details.
5. Do one of the following:
• To scan the front side of an original, select SCAN single sided.
• To scan both sides of an original,select SCAN double sided.
Your product starts scanning and you see the Edit Scanned Results window.
6. View and edit the scanned pages as necessary and click Next when you are finished.
Note: See the help information in Document Capture Pro for details.
7. Click one of the destination icons (except Print) to choose where to send your scanned files. You
see the settings window.
8. Select the Office format file you want to use from the File Type drop-down list.
Note: The first time you select an Office format file you are prompted to download a plug-in update
for Microsoft Office files. Select Yes to download and install the plug-in.
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9. Click Option to display additional settings.
10. Select any additional settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
11. Confirm your settings and click Complete.
Your originals are saved in the Office file format you selected.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
Scanning to a SharePoint Server or Cloud Service - Windows
You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a
cloud service.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. Select the Simple Scan tab.
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You see a window like this:
4. If you want to select specific scan settings for the scan, click the Scan Settings button, select any
displayed settings you want to use, and click OK.
Note: See the help information in Document Capture Pro for details.
5. Do one of the following:
• To scan the front side of an original, select SCAN single sided.
• To scan both sides of an original,select SCAN double sided.
Your product starts scanning and you see the Edit Scanned Results window.
6. View and edit the scanned pages as necessary and click Complete when you are finished.
Note: See the help information in Document Capture Pro for details.
7. Click one of the cloud server or service destination icons. You see the settings window.
8. Enter any required information to set up the destination. You may need to log in to your cloud service
to authenticate the connection and allow Document Capture Pro to access the cloud service.
9. Adjust any settings and click Complete.
Note: See the help information in Document Capture Pro for details.
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Your originals are uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
Scanning to a SharePoint Server or Cloud Service - Mac
You can use Document Capture to upload scanned images to a SharePoint server or a cloud service.
1. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
2. Click the scan icon.
3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
4. Click Scan.
You see a preview of your scan in the Document Capture window.
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5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you
cannot see all of the icons, the service software may not be installed, the service may not be
available on your platform, or you need to click the arrow next to the icons.)
You see the Transfer Settings window.
6. Enter any required information to set up the destination. You may need to log in to your cloud service
to authenticate the connection and allow Document Capture to access the cloud service. If you have
previously created a saved setting for the destination, select it from the drop-down list.
7. Adjust any save settings, then click OK or Send, depending on the destination.
Your originals are scanned and uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
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Cleaning and Transporting Your Scanner
See these sections if you need to clean or transport your scanner.
Cleaning Your Scanner
Cleaning Inside Your Scanner
Checking the Scanner Roller Counter
Replacing the Scanner Rollers
Transporting Your Scanner
Cleaning Your Scanner
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's
outer case.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers.
Note: If the outer case still requires additional cleaning, use a slightly damp cloth to wipe the outer
case. Then wipe the case with a soft, dry cloth.
4. Clean the LCD screen with a soft, dry cloth.
Parent topic: Cleaning and Transporting Your Scanner
Cleaning Inside Your Scanner
Clean inside your scanner regularly to make sure that no dust builds up on the glass scanning surfaces.
Dust can cause spots or lines in your scanned images.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it.
1. Make sure the scanner is in Normal Mode (DS-32000).
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2. Turn off the scanner and unplug the AC adapter.
3. Disconnect any connected cables.
4. Pull down on the cover open lever and open the scanner cover.
5. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass
scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with
grease or some other hard-to-remove material, use a genuine Epson cleaning kit. Use a small
amount of cleaner on the cleaning cloth to remove the stains. Be sure to wipe off all remaining liquid.
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Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too
much force on the glass.
6. Use a cotton swab to wipe off any dust or dirt on the sensors shown here.
Caution: Do not use liquid or glass cleaner on the cotton swab. Do not leave cotton fibers on the
sensors.
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7. Squeeze the hooks on the sides of the separation roller cover and open the cover.
Caution: Be careful not to apply too much force when opening the cover.
8. Slide the separation roller to the left and remove it.
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9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist
cloth.
Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry
cloth may damage the surface of the roller.
10. To replace the separation roller, insert the end of the roller into the hole on the left side and lower the
other end of the roller into place.
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11. Close the separation roller cover until you hear it click into place.
Caution: If you are not able to close the cover, the roller is not installed correctly. Remove the roller
and reinstall it, then try to close the cover again. Do not force the roller or cover into place or you
may damage your scanner.
12. Press down on the pickup roller cover latch and pull up the cover to remove it.
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13. Pull down the tab on the pickup roller and slide the roller to the right to remove it.
14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.
Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry
cloth may damage the surface of the roller.
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15. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the
tab to secure the roller.
16. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it
clicks into place.
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Caution: If you are not able to close the cover, the roller is not installed correctly. Remove the roller
unit and reinstall it, then try to close the cover again. Do not force the roller or cover into place or you
may damage your scanner.
17. Close the scanner cover.
18. Plug in the AC adapter and press the power button to turn on the scanner.
19. Press the home button, if necessary, and select Scanner Maintenance.
20. Select Roller Cleaning.
21. Pull down on the cover open lever and open the scanner cover.
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The scanner enters roller cleaning mode.
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22. Slowly rotate the rollers shown here by tapping anywhere on the LCD screen. Use a genuine Epson
cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this
step until the rollers are clean.
Caution: Be careful not to get your hands or hair caught in the rollers as they rotate.
23. Close the scanner cover.
Parent topic: Cleaning and Transporting Your Scanner
Checking the Scanner Roller Counter
The scanner will display a message when it is time to replace the rollers. You can check the scanner
roller counter to determine when your rollers need to be replaced. When you replace the scanner rollers,
reset the scanner roller counter so you know when you may need to replace the rollers again.
1. Press the home button, if necessary.
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2. Select Scanner Maintenance.
3. Select either Pickup Roller Replacement or Separation Roller Replacement.
4. A message on the screen shows the number of sheets scanned since the rollers were replaced and
tells you if the rollers need replacement.
5. Select Continue to return to the previous menu.
Parent topic: Cleaning and Transporting Your Scanner
Replacing the Scanner Rollers
Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the
scanner roller counter to see when you need to replace the rollers.
1. Turn off the scanner.
2. Make sure the scanner is in Normal Mode (DS-32000).
3. Unplug the AC adapter.
4. Disconnect any connected cables.
5. Pull down on the cover open lever and open the scanner cover.
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6. Press down on the pickup roller cover latch and pull up the cover to remove it.
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7. Pull down the tab on the pickup roller and slide the roller to the right to remove it.
Caution: Do not use excessive force when removing the pickup roller or you could damage the
scanner.
8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on
the tab to secure the roller.
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9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it
clicks into place.
Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the
pickup roller and reinstall it, then try to close the cover again.
10. Squeeze the tabs on the sides of the separation roller cover and open the cover.
Caution: Be careful not to apply too much force when opening the cover.
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11. Lift the left side of the separation roller and remove it.
12. To install a new separation roller, insert the end of the roller into the hole on the right side and lower
the other end of the roller into place.
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13. Close the separation roller cover until you hear it click into place.
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and
reinstall it, then try to close the cover again.
14. Close the scanner cover.
15. Connect any disconnected cables.
16. Plug in the AC adapter and turn on the scanner.
17. Reset the roller counter.
Resetting the Scanner Roller Counter
Parent topic: Cleaning and Transporting Your Scanner
Related tasks
Changing the Scanner Position (DS-32000)
Resetting the Scanner Roller Counter
When you replace the scanner rollers or perform regular cleaning, reset the scanner roller counter so
you know when you may need to perform maintenance again.
1. Press the home button, if necessary, and select Scanner Maintenance.
2. Select a maintenance task:
• If you replaced the pickup rollers, select Pickup Roller Replacement.
• If you replaced the separation rollers, select Separation Roller Replacement.
• If you cleaned the interior of the scanner, select Regular Cleaning.
3. Select Reset the Number of Scans.
Note: If the administrator has set an administrator password and locked the settings, you will need to
enter the password.
4. Select Yes to reset the roller counter.
Parent topic: Replacing the Scanner Rollers
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Transporting Your Scanner
If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it
for transportation as described here.
1. Make sure the scanner is in Normal Mode (DS-32000).
2. Turn off the scanner and unplug the AC adapter.
3. Disconnect any connected cables.
4. Close the input tray and the output tray.
Note: Make sure the output tray is securely closed.
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5. Raise the position selector and slowly rotate the scanner into the storage position (DS-32000).
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6. Place the scanner in its original packing materials, if possible, or use equivalent materials with
cushioning around the product.
Note: When lifting the scanner, hold it using the positions shown below.
Parent topic: Cleaning and Transporting Your Scanner
Related tasks
Changing the Scanner Position (DS-32000)
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Product Status Messages
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Scanner Software
Where to Get Help - U.S. and Canada
Product Status Messages
You can often diagnose problems with your product by checking the messages and status icons on its
LCD screen.
Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
RECOVERY MODE An error has occurred during firmware updating. Connect your
product using a USB cable and try downloading the Firmware
Update from the Epson support site. If you still need help,
contact Epson for support.
Parent topic: Solving Problems
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Parent topic: Solving Problems
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Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• When you rotate the scanner to the storage position, the power turns off automatically.
• Make sure the power cord is securely connected to the scanner and to a working electrical outlet.
• You may need to adjust the Power Off Settings settings on the control panel.
• Try pressing the power button for approximately one second.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Scanner Position (DS-32000)
Changing the Power Off Settings
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Make sure the scanning software is installed.
• Use the USB cable that came with the scanner.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
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• Make sure the power light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Related tasks
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Adding and Assigning Scan Jobs with Document Capture - Mac
Starting a Scan from a Scanning Program
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Be sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the power light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Related tasks
Starting a Scan from a Scanning Program
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)
If you cannot start Document Capture Pro (Windows) or Document Capture (Mac), try these solutions:
• Make sure Document Capture Pro (Windows) or Document Capture (Mac), Epson Scan 2, and Epson
Event Manager is installed.
• Make sure the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Be sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
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• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you upgraded your operating system but did not reinstall Document Capture Pro, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the status light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Make sure the paper separation lever is in the correct position.
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Select on the scanner control panel to slow down the scanning speed.
• Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
• Use the optional carrier sheet for thin, folded, or irregularly shaped originals.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start
Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Parent topic: Solving Scanning Problems
Related references
Original Document Specifications
Special Original Specifications
Plastic and Laminated Card Specifications
Feed Selector Lever
Related tasks
Loading Originals in the Input Tray
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Original Jams in Scanner
If an original has jammed inside the scanner, follow these steps:
1. Turn off your scanner.
2. Remove all originals from the input tray.
3. Pull down the cover open lever and open the scanner cover.
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4. Gently pull out any jammed originals from inside the scanner.
5. Gently pull out any jammed originals from the output tray.
6. Close the scanner cover.
7. Carefully follow all loading instructions when you reload originals.
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If originals jam in the scanner frequently, try the following:
• Select on the scanner control panel to slow down the scanning speed.
• Clean inside the scanner and clean the rollers.
• Close the output tray and let the originals fall freely onto the surface below the scanner.
If special originals such as carrier sheets, passports, or plastic or laminated cards jam frequently, clean
the front face of the originals. If jams still occur, scan 20 sheets of plain paper and then scan the original
again.
Parent topic: Solving Scanning Problems
Related tasks
Loading Originals in the Input Tray
Cleaning Inside Your Scanner
Replacing the Scanner Rollers
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• Make sure you did not press the slow mode button to slow down the scanning speed.
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2.
• If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may
have automatically slowed down to protect the scanner mechanism from overheating or becoming
damaged. Let the scanner rest with the power on for 30 minutes, then try scanning again.
• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with
USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system
requirements.
Parent topic: Solving Scanning Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
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Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Back of Original Image Appears in Scanned Image
Scanned Characters are Blurry
Characters are not Recognized During Conversion to Editable Text (OCR)
Ripple Patterns Appear in an Image
Spots or Lines Appear in All Scanned Images
Scanned Image is Cropped
Resetting the Epson Scan 2 Settings
Parent topic: Solving Problems
Back of Original Image Appears in Scanned Image
If an image from the back of a thin original appears in your scanned image, make sure you selected the
correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2.
You can also select the Remove Background setting in Epson Scan 2.
Note: If you select Color as the Image Type setting, you can change the level from Standard to High to
remove more of the background.
If the image is still visible, you can also select Black as the Background Color setting in Epson Scan 2.
Parent topic: Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Scanned Characters are Blurry
If characters in your scanned images are blurry, try these solutions:
• Make sure you do not move the scanner or original while scanning.
• Operate the scanner on a flat, stable surface.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Text Enhancement setting.
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• If the Image Type setting is Black & White , adjust the Threshold setting or change the Edge
Enhancement and Noise Reduction Level settings.
• Increase the Resolution setting.
• Set the Image Type to Grayscale.
• If you are scanning in JPEG format, change the compression level. Click Options in the Image
Format menu and change the Image Quality setting.
• When scanning thin paper, select White as the Background Color setting. If you cannot select
White, select any size except Auto Detect or Passport as the Document Size setting, and select
any setting except Paper Skew as the Correct Document Skew setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Characters are not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion, try these solutions:
• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the correct Image Type setting.
• Select or adjust the Text Enhancement setting.
• If the Image Type is set to Black & White, adjust the Threshold setting.
• Set the Image Type to Grayscale.
• Set the scanning resolution between 200 and 600 dpi.
• If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2.
• If you are using OCR software, check the manual for any additional adjustments.
• Scan thermal paper receipts as soon as possible. They may deteriorate due to age or friction.
• When saving to Microsoft Office or Searchable PDF files, check that the correct languages are
selected. Check the language in each save setting window.
Parent topic: Solving Scanned Image Quality Problems
154
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Related tasks
Saving a Scan as an Office Format File
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Descreening setting on the Advanced tab.
• Select a lower Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Spots or Lines Appear in All Scanned Images
If spots or lines appear in all your scanned images, try these solutions:
• Make sure the surface of your original is clean.
• Make sure there is no debris or dirt inside the ADF.
• Disconnect any connected cables and clean inside the scanner.
• Enable the Detect Glass Dirt setting on the control panel. (Press the home button, select Settings
> Scanner Settings > Detect Glass Dirt, and select On-Low, if the alert displays a misdetection, or
On- High if dirt is not detected.) When an alert displays on the control panel, clean the glass scanning
surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth.
Note: If there are scratches on the glass surface, the alert screen may continue to appear even after
cleaning the glass. Contact Epson for information about replacing the glass.
• Avoid scanning in direct sunlight.
Parent topic: Solving Scanned Image Quality Problems
155
Scanned Image is Cropped
If the edges of a scanned image are cropped, try the following solutions:
• If the document size is not detected correctly using the Auto Detect setting, select the size of your
original from the Document Size list.
Note: If the size you want to scan is not on the list, select Customize to create it manually (Windows
only).
• In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the
cropping area shown in the Crop Margins for Size "Auto" setting.
• In Epson Scan 2, select the Advanced Settings tab. Make sure the Edge Fill setting is set to None.
Parent topic: Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click > EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset and confirm your choice.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-
install it.
Parent topic: Solving Scanned Image Quality Problems
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Related references
Additional Scanning Settings - Main Settings Tab
Uninstall Your Scanner Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac
Parent topic: Solving Problems
Uninstalling Scanner Software - Windows
You can uninstall and then re-install your scanner software to solve certain problems.
1. Exit all applications currently running on your computer.
2. Turn off the scanner.
3. Disconnect any interface cables.
4. Do the following to uninstall each of your scanning software programs and follow any on-screen
instructions:
• Windows 10: Click and select (Settings) > Apps > Apps & features. Select the scanner
software program and click Uninstall.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the scanner software program and click Uninstall/Change.
• Windows 7: Open the Windows Control Panel utility. Select Programs and Features. (In
Classic view, select Programs and click Uninstall a program.) Select the scanner software
program and click Uninstall/Change.
5. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
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Uninstalling Scanner Software - Mac
In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
latin.epson.com/support (Caribbean) and select your product.
2. Follow the instructions on the screen to install the Uninstaller utility.
3. Quit all applications currently running on your Mac.
4. Double-click the Uninstaller icon.
5. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
6. Click Uninstall.
7. Follow the on-screen instructions to uninstall the software.
8. To reinstall your scanner software, see the Start Here sheet for instructions.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Where to Get Help - U.S. and Canada
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
product. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
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• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4300, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
latin.epson.com (Latin American sales). You can also purchase accessories from an Epson authorized
reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in
Canada.
Parent topic: Solving Problems
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Technical Specifications
These sections list the technical specifications for your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
General Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Safety and Approvals Specifications
Windows System Requirements
Make sure your system meets these requirements before using it with your scanner.
System
• Windows 10
• Windows 8.x
• Windows 7
Interface SuperSpeed USB
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America),
select your product, and select Downloads.
Parent topic: Technical Specifications
Mac System Requirements
Make sure your system meets these requirements before using it with your scanner.
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System
• macOS 10.15.x
• macOS 10.14.x
• macOS 10.13.x
• macOS 10.12.x
Note: The UNIX File System (UFS) for OS X and Fast User
Switching on OS X is not supported.
Interface Macintosh USB
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America),
select your product, and select Downloads.
Parent topic: Technical Specifications
General Specifications
Scanner type Sheet feed, one pass duplex, color
Photoelectric device Color CIS x 2
Effective pixels 7200 × 10200 pixels at 600 dpi
3600 × 64500 pixels at 300 dpi
Document size Maximum: 12 × 220 inches (304.8 × 5588 mm) (at 200 dpi or less)
Minimum: 2 × 2.7 inches (50.8 × 69 mm)
Paper input Facedown loading
Paper output Facedown ejection
Paper capacity DS-30000 and DS-32000 in Normal Mode:
A4/Letter: 120 sheets of paper at 80 g/m
2
weight
A3: 60 sheets at 80 g/m
2
weight
DS-32000 in Delicate Mode:
A4/Letter: 20 sheets of paper at 80 g/m
2
weight
A3: 10 sheets at 80 g/m
2
weight
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Scanning resolution 600 dpi (main and sub scan)
Output resolution 50 to 1200 dpi in 1 dpi increments
Long paper:
• Approximately 53 inches (1346 mm) or less: up to 600 dpi
• Approximately 215 inches (5461 mm) or less: up to 300 dpi
• Approximately 220 inches (5588 mm) or less: up to 200 dpi
Image data Color
30 bits per pixel internal (10 bits per pixel per color internal)
24 bits per pixel external (8 bits per pixel per color external)
Grayscale
10 bits per pixel internal
8 bits per pixel external
Black and White
10 bits per pixel internal
1 bits per pixel external
Interface SuperSpeed USB port
Light source White LED x 4 (2 front face; 2 rear face)
Parent topic: Technical Specifications
Dimension Specifications
Normal Feed position (with input and output trays extended):
Height 13.0 inches (322 mm)
Width 14.6 inches (371 mm)
Depth 26.1 inches (665 mm)
Weight DS-30000: Approximately 13.4 lb (6.1 kg)
DS-32000: Approximately 15.2 lb (6.9 kg)
DS-32000 in Storage position:
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Height 9.6 inches (245 mm)
Width 14.6 inches (371 mm)
Depth 6.5 inches (167 mm)
Parent topic: Technical Specifications
Electrical Specifications
Scanner
Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption
varies depending on operating conditions or whether an option is installed.
Rated input voltage DC 24 V
Rated input current 2 A
Rated input frequency 50 to 60 Hz
Power consumption DS-30000:
Operating: 20 W (approximately)
Ready mode: 11 W (approximately)
Sleep mode: 1.4 W (approximately)
Power off mode: 0.1 W (approximately)
DS-32000:
Operating: 23 W (approximately)
Ready mode: 11 W (approximately)
Sleep mode: 1.4 W (approximately)
Power off mode: 0.1 W (approximately)
AC Adapter
AC adapter model A471H
Rated input voltage 100 to 240 V
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Rated input current 1.2 A
Rated input frequency 50 to 60 Hz
Rated output voltage DC 24 V
Rated output current 2 A
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: -13 to 140 °F (-25 to 60 °C)
Humidity
(non-condensing)
Operating: 15 to 80% RH
Storage: 15 to 85% RH
Operating conditions Ordinary office or home conditions
Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty
conditions.
Parent topic: Technical Specifications
Safety and Approvals Specifications
Scanner
United States EMC: FCC part 15 Subpart B class B
Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
AC Adapter
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
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This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed
outdoors is subject to licensing.
Parent topic: Technical Specifications
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Notices
Check these sections for important notices about your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
Restrictions on Copying
Default Delay Times for Power Management for Epson Products
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Follow these safety instructions when setting up and using the scanner:
• Read all these instructions, and follow all warnings and instructions marked on the scanner.
• Place the scanner close enough to the computer for the interface cable to reach it easily.
• Do not use with wet hands.
• When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not insert objects into any opening as they may touch dangerous voltage points or short out parts.
Beware of electrical shock hazards.
• Place the product on a flat, stable surface that extends beyond the base of the product in all directions.
If you place the product by the wall, leave at least 3.9 inches (10 cm) between the back of the product
and the wall.
• After replacing consumable parts, dispose of them correctly following the rules of your local authority.
Do not disassemble them.
• Do not place or store the scanner outdoors, in a car, near excessive dirt or dust, water, heat sources,
or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct
sunlight, strong light sources, or rapid changes in temperature or humidity.
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• Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as
specifically explained in this guide.
LCD Screen
• The LCD screen may have uneven brightness or a few small bright or dark spots. This is normal and
does not indicate damage.
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash
them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them
immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor
immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson
for support.
• Do not subject your product to sudden changes in temperature or humidity; this may cause
condensation to develop inside the LCD screen and degrade its performance.
Parent topic: Notices
Restrictions on Copying
Observe the following restrictions to ensure responsible and legal use of your scanner.
Copying of the following items is prohibited by law:
• Bank bills, coins, government-issued marketable securities, government bond securities, and
municipal securities
• Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
• Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
• Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
• Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note: Copying these items may also be prohibited by law.
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Restriction on disassembling and decompiling
You may not disassemble, decompile, or otherwise attempt to derive the source code of any software
included with this product.
Parent topic: Notices
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6, that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
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resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los
Alamitos, CA 90720 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
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than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
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to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko
Epson Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
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Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Copyright Attribution
Parent topic: Notices
libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose
is hereby granted without fee, provided that (I) the above copyright notices and this permission notice
appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the
specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
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IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Parent topic: Copyright Notice
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Copyright Attribution
© 2021 Epson America, Inc.
4/21
CPD-58205R1
Parent topic: Copyright Notice
