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53
BEFORE YOU CALL
Cooktop Problems
Problem Cause / Solution
Surface element is
too hot or not hot
enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does
not heat or does not
eat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only fl at, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans. Cookware
materials and weight of the material a ect heating. Heavy and medium-weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easi-
ly.
Control for the cook-
ing zone does not
work.
Incorrect cookware used. See “Pan Sensing” on page 16.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
“Pan Sensing” on page 16
More than one control was pressed at a time. Make sure that when you try to
configure the control, nothing is touching another control.
Areas of discoloration
with metallic sheen on
cooktop surface.
Mineral deposits from water and food. Remove them using cooktop cleaning
creme applied to the ceramic surface. Bu with a non-abrasive cloth or sponge.
Scratches or abrasions
on cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils
can cause scratches. Be sure the cooktop surface and bottoms of utensils are
clean before use. Small scratches do not aect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Bu with a
non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the
cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic
surface. Bu with a non-abrasive cloth or sponge. For more information, see
“Cooktop Maintenance” on page 46.
Brown streaks or
specks on cooktop
surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see “Cooktop Maintenance” on
page 46.
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