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QUARTZ LIMITED LIFETIME WARRANTY
At Shinola every watch is assembled in our Detroit factory and combines meticulous
hand-assembly with the most advanced technology available to ensure our watches
are both beautiful and built to last. We are so confident in our high-quality manufacturing
standards that select Shinola watches are warranted for life under our limited lifetime
warranty. It’s an industry-leading guarantee and a testament to our core values.
Terms and conditions of the Shinola Quartz Watch Limited Lifetime Service Warranty
IN ORDER TO QUALIFY FOR YOUR SHINOLA QUARTZ WATCH WARRANTY YOU MUST
REGISTER YOUR PRODUCT. THIS WARRANTY IS NOT TRANSFERRABLE AND MAY BE
VOIDED UNDER THE TERMS HEREOF.
1. The Shinola Quartz Watch Limited Lifetime Service Warranty covers all original
series watches: Birdy, Canfield, Cass, Guardian, Omaha, Runwell, Vinton, Duck.
This guarantee does not cover Detrola watches or Shinola Automatic watches.
The Shinola Quartz Watch Limited Lifetime Service Warranty covers defects to
material and workmanship under the natural useful life of the watch.
2. In case of defects caused by faulty workmanship covered by the limited lifetime
warranty, any defective component (subject to exclusions below) will be repaired or
the watch will be replaced free of charge.
3. Exclusions
a. All straps, including bracelets
b. Movement beyond its natural movement life (7 years for Quartz Movements)*
c. Battery
d. Watch plating (PVD plating)
e. Damage resulting from improper handling, lack of care, accidents or normal
wear and tear
f. Water damage
g. Pre-owned vintage watches sold in as-is condition
h. Re-furbished watches
* 7 years from the original date of purchase or date of most recent “Quartz Service” by Shinola,
whichever is later. For more information on submitting repairs & servicing requests, please see
the “Repairs & Servicing” section of the Shinola Helpdesk – linked here.
4. This Warranty shall be VOIDED IF:
a. The watch has been damaged by accident, negligence or persons as determined
by Shinola in its sole and absolute discretion.
b. If the watch battery is replaced by any service provider other than a Shinola authorized
repair center.
c. If the watch is repaired or engraved by any service provider other than Shinola.
5. If you have not registered your watch with Shinola this warranty does NOT apply.
6. If your watch requires complete replacement, and is covered by the warranty, Shinola shall
replace your watch with the same model. If the model is no longer in production, a watch of
equal value and similar style will be provided.
7. For service work that is not covered under this warranty, you will be notified of repairs needed
and applicable charges. Shinola will commence such repairs only upon your prior approval to
such charges or return the product, at your request.
REQUESTING WARRANTY AND OTHER WATCH REPAIR
Should you require a battery replacement, please complete a repair form by visiting us at
Shinola.com or a Shinola retail store, or search the store locator page on Shinola.com for an
“Authorized Battery Replacement Center” near you. Should you require work under warranty,
please complete a repair form by visiting us at Shinola.com or a Shinola retail store. While
they will not void the warranty, repairs and/or maintenance performed by Shinola’s authorized
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