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Note: You may need to unhide system folders to view files in that location.
• If you are scanning over a wireless network, factors such as interference, network traffic, or weak
signal strength may affect your scanning speed (ES-500W II).
• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with
USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system
requirements.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Network Scanning Problems
Check these solutions if you have problems scanning over a network (ES-500W II).
Cannot Scan Over a Network
Scanner Cannot Connect to a Wireless Router
Parent topic: Solving Problems
Cannot Scan Over a Network
If you have problems scanning over a network, try these solutions:
• Move the scanner and computer or smart device closer to the access point.
• If you cannot scan from the start button on the scanner, make sure you restarted your computer
after installing the scanning software. Also start Epson Scan 2 before scanning with the start button.
• If you installed the Epson ScanSmart software, pressing the start button on your scanner starts
Epson ScanSmart instead, via a USB or wireless connection. For instructions on scanning with Epson
ScanSmart, see the help information in Epson ScanSmart.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try
starting Epson Scan 2 again.
• Check the network connection setting in the Epson Scan 2 Utility.
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