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AXIS Q1602 N etwork Camera
Troubleshooting
Slow image update Configuring pre-buffe rs , motion detection, high-resolution images or high frame rates will affect
the performance of the Axis product.
Poor performance Poor performance may be caused by heavy network traffic, multiple use rs accessing the product,
low performance clients, use of features such as m otion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or may be to o large. See Overlay Image
Settings in the online help for more information.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox 1.4 (or later) can
sometimes freeze on a slow
computer
Lower the image resolution
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Delete existing files to free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden chang es in t he lighting, motion detecti o n may trigger mistakenly. Lower the sensitivity
setting to avoid p roblems with luminance.
No audio
Incorrect s etup
Check t he sound card in the computer. Ensure that mute is not selected a nd that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s d
ate and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
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