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14 TROUBLESHOOTING
Problem Cause Solution
When you press
the accelerator
,
the machine
does not move.
1.
There is no battery pack in the battery compart-
ment, or the battery inserted is not Greenworks
designed.
2. The battery pack is out of power.
3. You engage the park brake.
4. There is no person sitting on the seat or the seat
switch is not connected.
5. The PTO switch is not in the original position
when the machine is powered on.
6. The discharge system of the drive battery com-
partment is in the sleep mode.
1. Make sure at least one Greenwoks designed bat-
tery pack is inserted in the battery compartment.
2. Check the battery capacity.
3. Make sure you fully disengage the park brake, so
the wheels can rotate freely.
4. Make sure the operator is sitting on the seat.
5. Return the switch to the initial position, and re-
start the machine. If the machine still fails to
work, contact the service center for help.
6. Turn the key to the OFF position, and restart the
machine 5 seconds later.
Sudden break-
down during
driving.
1. The battery is out of power.
2. The seat switch is disconnected on rugged or
bumpy roads.
3. The accelerator fails.
4. The vehicle controller fails.
1. Make sure at least one Greenwoks designed bat-
tery pack is inserted in the battery compartment.
Make sure the battery pack has power.
2. Restart the machine to check if the machine
works normally.
3. Contact a technical people for help.
The blade fails
to run when you
pull up the PTO
switch.
1. There is no Greenwoks designed battery pack in
the battery compartment.
2. The battery pack is out of power.
3. The seat switch is not connected.
4. The PTO switch is not pushed when the machine
is powered on.
5. The blade motor is blocked or other functional
protection.
1. Make sure at least one Greenwoks designed bat-
tery pack is inserted in the battery compartment.
Make sure the battery pack has power.
2. Check the battery capacity.
3. Make sure the operator is sitting on the seat.
4. Push down on the PTO switch, restart the ma-
chine.
5. Cut the grass in low blade speed when you power
on the machine, set the blade speed to high posi-
tion once the machine cuts normally. Check if the
connection between the blade and motor is with-
out grass or foreign objects to ensure the blade
rotates smoothly.
6. Turn the key to the OFF position, and restart the
machine 5 seconds later.
The blade stops
running during
the mowing
process.
1. The blade motor is overheated.
2. The deck is full of grass and garbage.
3. The blade motor is overloaded.
4. The battery pack termperature is too high.
5. The battery is undervoltage.
6. The blade is hit by a foreign object, causing the
blade to stop suddenly for protection.
1. Do not use the machine too much, power off the
machine for 5min. Raise the deck height or re-
duce the driving speed to protect the blade.
2. Clean the deck to ensure that the blade rotation is
normal.
3. Push down on the PTO switch; restart the ma-
chine. Raise the deck height or reduce the drive
speed to protect the blade.
4. The battery pack that controls the blade system
enters under-voltage protection state, and the bat-
tery should be charged immediately
5. Turn the key to the OFF position, and restart the
machine 5 seconds later.
34
English
EN
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